Freedom Forever

One of the worst companies out there . Unfortunately, here's another one...The fact is I was promised that I would not pay more than what I had currently had quoted. $0 to very little lower amount. So be careful about what they say and make sure if you go with them it needs to be in the contract my experence tells me: Don't trust Freedom Forever's word, spoken or written. Too bad. Andrew was the sail rep that lied to me oh lo and behold he decided to leave the company I wonder why? They do not show up for appointments. They tell u that they see it for a computer system online that it’s working, but in reality, they will never show up to prove to you that the system actually produces any voltage and when you tell them that you want them to prove that they claim that it’s designed to shut off when the AC power goes out, but they still can’t bypass it to prove that it actually produces voltage for the system where the magic happens.

Cancellation Not Communicated to Financial Institution

Although the project was officially canceled in May 2024, I am still receiving billing statements from Mosaic Financial Services. It seems Freedom Forever has failed to send the necessary cancellation notice to Mosaic, resulting in continued and undue financial stress on my part. I contacted your customer support team over a month ago, yet the issue remains unresolved. It is very frustrating to see the cancellation reflected in your portal, but not properly communicated to the financing company. Based on this experience, I would not recommend Freedom Forever to anyone. The lack of follow-through and poor communication after signing the agreement has been extremely disappointing. I urge you to address this matter immediately.

Stay far away from any business with Freedom Forever

I signed up with them through Project Solar since they outsource the full service installation. Everything seems to be going well at first and then suddenly when they said they’re ready for the install, they said they can’t source the batteries (Enphase). When I called them to ask if we can move forward with a different manufacturer, they said they don’t even have enough supplies to install with another manufacturer. No updates, just countless excuses that it’s the manufacturers fault. It’s also two months past what their estimated installation date would be. It’s been frustrating just trying to reach out to them and get nowhere. On top of this, when asked if they’re signing new customers in the area, they said Yes! Without having proper equipment to install for a customer who’s been waiting for months! And they told me this was affecting all customers. Since they will continue to deceive, I am writing this as a warning to not sign up with them. I asked around to other solar companies and no other company is having shortages at the moment so don’t even let them tell you it’s due to the current tariffs situation. My time and energy has been completely drained looking for answers that don’t exist. I’m disappointed that Project Solar contracts with them and had no leverage in getting services delivered.

lost my money due to their fraudulant practice

I signed a contract and immediately cancelled it when I found a blank space in the contract I signed even though it should have a value in it ( the guaranteed production of the system) . after a long give and take they put a value in the new contract which I did not sign because of more items that I did not approve of (like them having the right to change any specs or materials t their own discretion) and i asked for a refund of the deposit that I paid on day one ,( one thousand dollars ) they are refusing to refund that money . they will take your money into an escrow company that you have no control over and you will loose you funds . beware beware beware.

Horrible

They do not show up for appointments. They just cough 15 minutes to a half hour after they’re supposed to be there. Then they cancel. There’s always an excuse of a car breaking down. You cannot get in touch with them. They will not call you back. I started speaking with Patricia. When I asked her simple questions like do I have to be at home when they do inspections she could not answer. Afterwards I spoke with Keisha. Keisha told me she would make sure everything from then on would run smoothly. When I got a date and a time for my inspection, I said I would like to be there. They told me it would be fine and set up an appointment. I took time off of work and 15 minutes after my appointment I received a phone call saying they just couldn’t make it. please forgive me. I forgot to mention the day. My solar panels were supposed to be installed. I also got a call half hour after they were supposed to arrive to install. I was told the car broke down and they had no way of getting their people to my house to install. I’ve called the company multiple times and didn’t get a call back for a week after. These people are very unprofessional. Save yourself from the aggravation. It’s not worth it.

Thank God I checked their ratings!!!!

I had 3 young men come to my house through Delta Home Security as they are “partnering” with Freedom Forever. Typical solicitor set-up with 2 approaching me first to get info about my electric bill and then they will have their “energy specialist” come sit with me after he goes through my usage. Of course he is attempting to sell and gain commitment for a “survey” to see if my house “qualifies” but first need to do a soft pull of my credit…soft pull determined I was pre-qualified. Once he sent me the application for the so called site survey, it read “Lease agreement”, I pointed this out and said I only want to schedule the survey! His response was I needed to sign to schedule it. I again said I’m not comfortable with that..typical solicitor he kept repeat himself that I have months to cancel since it takes a while for the process to complete. We went back and forth for at least 15 minutes. He became increasingly frustrated because I refused to sign until I read through the documents, met with my financial advisor, and researched the company etc. Thank goodness I followed my gut! The reviews clearly reflect the dishonesty and horrible business practice Freedom Forever is known for! People on here cannot get ahold of anyone, they are being charged even though they cancelled before panels arrived, you name the concern..someone on here has confirmed it..LITERALLY! This is confirmation that it pays off to investigate what you are signing!

Roof damage caused by Freedom Forever

I am a current client with Freedom Forever Solar. Amber Wilson (FF project manager) and Logan Carter (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. Carter came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again. Mr. Carter was not there on the first two days the damage occured. The first and second day of installation an inexperienced crew was left alone. When my wife contacted Ms. Wilson agreed that there was damage on the roof and admitted to my wife and I that she noticed the damage on the second day the installation crew was there and they were found sleeping in the trucks. Amber gave them a "come to Jesus talk" and allowed them to get back onto my roof to damage the shingles further at that time. After Mr Carter told me about the roof damage he asked me if I wanted to stop the installation at that time and I said yes as the workers were not competent to do the work and wanted to avoid further damage. Mr. Carter was very apologetic and the men picked up their equipment and left. Ms. Wilson stated the workers were misrepresented as having adequate experience and that this was their first job off a 2 week training. Ms. Wilson confirmed the damage over the garage again when she was at my home in March to take pictures with a drone. Somehow the pictures would not load properly or were lost so, another crew was sent to obtain photographs on their cellphones. Ms. Wilson told me I could call her for any problems at any time, when I text or call, she does not respond. We contacted the Illinois Attorney General office to get a resolution as I am tired of going back and forth with the FF resolution team in regards to this. Jaylin Boland (resolution office) is the third resolution person we have had to speak with in regards to this issue. They sent my wife an email stating that we did not have any damage and they would like to schedule to reinstall the panels. When I attempted to call them, they would not answer the phone to speak. This is the second time that FF has damaged our roof. I presented them pictures of the damage and they said that the brackets were just misaligned and they flashed it appropriately. They do not want to take responsibility for their mistakes. The first time they damaged the roof, my wife called to schedule them to remove the panels because we had a leak around where the panels were installed and they laughed at her and told her it would be 3 months before they could get out and assess the damage and schedule the removal of the panels for a new roof to be placed. I turned it into insurance and had a brand new roof installed at that time and now it has been damaged a second time. I have reached out to the leadership administration without response, I would like the damage repaired so that we can move forward with installation of the solar panels with another company or to dissolve the contract. I do not trust Freedom Forever to reinstall the solar panels as the company has shown to be negligent and incompetent to perform these duties. Not to mention the professional working relationship is gone. If I could give zero stars it would be more accurate.

Do not use them

First off the amount of panels needed to cover my electricity was wrong. Had to do the contract twice. Had issues twice with paperwork being notarized. 2 months later the roofing company did not have all the work in their contract. Then they make sure to lock you in a contract by giving you a "free deal" with Google nest. Installed the next day after you sign the "first" contract. Then hide behind third party bs. Do not trust them. Do not use them. Tell everyone

Terrible

I had a disappointing experience with Freedom Forever. My solar project has been in limbo for over two years, with ongoing delays and a complete lack of communication from their team including their CEO. Despite several attempts to get updates, I have yet to hear back. The unprofessionalism and failure to meet commitments have left me frustrated. I expected better from a company and CEO with such accolades.

Fraud

Freedom Forever required the full contract amount be paid prior to completion of the job. During the job, changes were made reducing the contract amount by thousands. Freedom did not issue updated documents to escrow and the contract amount was not updated. Upon job completion escrow paid the incorrect amount to Freedom and did not issue the refund that was due to the customer (me). After months of contacting Freedom, who fully agreed a refund was due, and escalating the matter within the company many times with many promises of the refund being issued, no refund has been issued. Freedom and escrow both have the final contract with the correct final contract amount and appologize nicely ever time we contact them and promise escalation to the correct department and people but never issue the refund.

Worst Company I've Ever Dealt with

This is the worst company I have ever dealt with. They installed solar panels on my roof, and since the installation there were invisible leaks into the eaves that over time have destroyed our eaves necessitating thousands of dollars in repairs. I called for a warranty check on the installation and they flat out said the leaks were from the roof being too old (the panels were installed 4 years ago) and want to charge me $5k to take the panels off so the roof can be replaced! I asked to see the report of the roof status check they supposedly did prior to the installation and was told that that is "internal information" and won't be provided to me; now I know why. They claim a 25 year warranty, but what good is it if they don't care about the customer and shrug off their responsibilities? The right thing for them to do is remove and replace the panels at no charge, since they did a roof inspection before installing them and should have known the roof needed replacing. In addition, the price they're asking to remove and replace the panels is twice as much as competing companies; however, if you don't use them you lose your (worthless) warranty! Very unprofessional and shady business practices. Incidentally, after the panels were installed, I got an email about how their company had the best year ever - yeah, by throwing panels on all the roofs without regard for the age of the roof! Buyers beware.

Avoid this company at all costs.

I chose Freedom Forever for my solar installation and opted for the Tesla battery backup. I immediately regretted my decision. They use third-party salespeople who promise the world, only to tell you lies to get you to sign a contract with them. The issues began when the system took several months longer than promised to be fully operational. Now, just a year later, there’s a problem, and my solar system is offline. I've been trying to get it fixed for two months, but after calling multiple times, I'm still not connected. Scheduling an appointment with a technician takes weeks, and when they do show up, they’re often unprepared, lacking the necessary equipment. This results in another reschedule, leaving me stuck paying for a system that isn’t working. Freedom Forever refuses to reimburse me for the inconvenience or long scheduling delays. It’s clear they only care about getting you to sign a contract, then provide terrible service once they’ve got your money. If I could void my contract and return their equipment, I absolutely would. Don’t make the same mistake I did – stay away from this company.

Horrible customer service

I thought I had done my research, but apparently not enough. I would highly recommend staying away from Freedom Forever. Their customer service is horrible. You are responsible to follow up on everything, though they 'monitor' your system. You have to call back several times to get anything done. Communication via text is poor as well. They can't seem to schedule properly and provide accurate time frames when they will actually be at your home. They put my panels back up and they didn't produce. I called and they told me they saw production on their end to give a few more days, I did that and they said to call back in 2 weeks! They finally realized they don't know how to read the program as they system was not producing! They finally sent someone out and it was a simple fix with the equipment. Had to call back to get some type of credit and they have to run a report (you only get one once per year) and that takes 4-6 months!

I’m trying to get my roof replace

So I live in Texas we had very bad and strong winds up to 80mph winds, I been trying to get my roof replaced but I can’t because freedom won’t sent me how much they will charge to remove them and put them back mean while we still have winds and roofers can’t touch solars this is unbelievable!!!!!! I can’t imagine how long it will take them to come out here and take them off so they can replace my roof !! This is so unprofessional I’m tired of this running around with them !!!!!

Never cancelled the loan

I signed a contract with Freedom Forever and decided that I didn't actually want solar panels. I decided to cancel two days after feeling sketched out by the salesman. The cancellation was finalized a few weeks later but my loan is still active on my credit report. I've contacted them to contact the loan company to terminate the loan but nothing has been done. It still shows up on my credit report.

Scammers

I signed a contract. Then 2 days later I called and canceled. They never came to my house and inspected the roof. They did nothing. Now they tell me I owe them 1200 for canceling. My salesman told me I could cancel anytime.. until they started installing panels. This place is a problem.. please stay away

Poor Customer Service

I arranged to have solar installed on my house over two years ago. All of this was done over the phone and internet. As part of this procedure I was required to sign a contract with Mosaic to up-front the project with the understanding that the payments would not start for a year after installation was complete. I kept getting emails for over a year from Freedom Forever that the project was on hold. Finally I contacted Freedom Forever and asked if they weren't going to do the job that the contract be cancelled. The gentleman that I talked to agreed to cancel the project. I asked about the loan and he said he would take care of that too. Fast forward to recently. I received an email from Mosaic that my first payment was due on February 12th. I immediately called Mosaic and told them that the project had been cancelled. They had no record of the cancellation. Jason said they would contact Freedom Forever for verification and he suggested I contact them also. I contacted them by phone and spoke with Morgan who said she would contact the internal team and have them notify Mosaic. In the meantime, I am having to make payments to Mosaic of $218.79 per month in order to protect my credit. Today I attempted to call Freedom Forever at the phone number Morgan gave me only to be told by an automated recording that the loan cancellation department could only be contacted via chat. I entered my cell phone number and was told (again by automation) that they had sent me a link so I could chat with them, but I have not received the link. I hope eventually to hear from them, but in the meantime I'm out $218.79 per month which should be returned once the contract is cancelled.

Less than stellar support

First, customer services correspondence is less that stellar when calling them for a repeated issue with the meter gateway. We have had the solar installed about 1 month now and 2 service calls later to alleviate the same issue and it is still not resolved. When talking to Freedom directly for this issue I am now told that it will take 10 to 14 business days before I will even get a call back to then schedule the issue. I have requested that a new gateway be installed since it only carries a 5 year warranty. This is not acceptable and at a minimal 3 reviews a week will be left until I get a call and put on schedule to get this resolved. If this continues I will contact the CSLB for faulty equipment and shotty workmanship. CSLB would love to hear from me I can tell ya that. Freedom, here is your chance to step up to the plate or I will. You have my number

$1200 cancellation fee!

I signed a contract with Freedom Forever at the beginning of January 2025. They had an additional offer where I would receive a Google package of three items as a “free gift”. The salesman set up installation for two days later. I contacted the salesman while the installer was at my house and advised him that I had more questions and there was a chance I would be canceling my project. I was told that I should go ahead and accept the items and if I canceled they could pick up be items (they were not installed as they were not compatible with my current system). I did indeed cancel within the three day window and asked repeatedly in writing and on the phone what I needed to do to return the items. Fast forward to tonight… I called AGAIN and was given the phone number of the cancellation department. The lady that I spoke with told me that not only can I not return the Google items but that I was responsible for a $1200 cancellation fee. Mind you that the total retail value of the items is approximately $350! What a scam!

Our experience with our salesman Kyle Piso has been awful. We were told we were having 9000kw panels installed, come to find out, they are only 5000kw panels which hardly offsets our electric bill. He lied about our panel production and also lied about a rebate he promised we would receive. Communication has been non existent since we had our panels installed. We've tried countless times to reach out to him with a resolution, but to no avail. We were totally scammed by this person. We are in the process of an investigation. We are hoping freedom forever will rectify the situation.

Solar installation was canceled within 2 weeks. Had 45 days.

I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.

Disappointing Experiences - Regret Solar

My experience with Freedom Forever Solar has been extremely disappointing. From the very beginning, the process was plagued with delays. What was promised to be a smooth and timely installation turned into a prolonged ordeal, with multiple missed deadlines and a lack of clear communication. I signed the contract October 2022, the system was not installed till May 2023, and was not operational until November 2023. The customer support was equally as frustrating. Every time I reached out for updates or assistance, I was met with unhelpful responses and a lack of urgency. It felt like my concerns were not taken seriously, and I was left in the dark about the status of my project. To make matters worse, the installation included an EV charger that, unbeknownst to me, was never configured properly. This came to light when the charger failed and neither I nor the manufacturer can do anything about it since Freedom never set it up properly for my site. When contacting their customer support, I am forced to wait for their "Monitoring Team" to respond to a ticket that could take anywhere between to 7 to 30 days according to them. Now I am unable to charge my car with a charger I paid for because Freedom installed it incorrectly and have to pay to charge elsewhere. Overall, my experience with Freedom Forever Solar has been far from satisfactory. I hope they take these issues seriously and work towards improving their service for their customers.

Terrible company

First of all Freedom Forever does not return calls, address concerns, return emails, fix problems or care at all about the customer. They damaged our roof, did not replace the tiles in a section and the system isn't even working. I have tried to contact them over 25 times. Everytime I reach someone they promise they will get the matter resolved. But, nothing at all ever happens. The absolutely do not follow through at all. I am beyond frustrated and have filed a complaint against them.

New Mexico Solar Tax Credit UNSUPPORTED

I have tried without success to obtain documents from Freedom Forever to qualify for the New Mexico New Solar Market Development Tax Incentive through the New Mexico Energy, Minerals and Natural Resources Department (emnrd). Specifically, they are unwilling to supply an Itemized invoice for contractor labor costs, which the emnrd application requires.

Avoid Freedom Forever

Terrible Customer Service and Warranty Practices I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions. It’s clear that once they’ve installed your system, they couldn’t care less about customer satisfaction or standing behind their product. Their warranty transfer process is a joke, and the fact that they’re making it nearly impossible to take advantage of a warranty that should rightfully be mine is infuriating. Do yourself a favor and stay far, far away from this company. I would never recommend them to anyone. Zero stars, but had to give one to post this.