Freedom Forever

No Customer Service

I have been trying for two weeks to talk with some about a serious problem we have with the solar installed two weeks ago. The installers finished late Wednesday night and broke one of the last panels. They said they'd be back sometime. Friday morning our generator turned on for its weekly 15 minute check. My husband happened to be home and realized an hour later it was still running. When he shut it off we had NO POWER. He called CMP our electrical provider. They did a test and we did have power but it was not connecting to the house. We tried the customer service number which just put us on hold for an hour, no help. I have emailed Freedom Forever multiple times with NO REPLY. By accident two of the solar installers stopped by with the final panel Friday afternoon and we told them what was going on. Thank god he could actually call and talk with people. After awhile it was agreed the solar election would come back. He looked and said there was an arc which burned out part of the panel. He couldn't fix it but was able to connect us back to CMP so we had power. We called an electrician who looked at the panel and said there was an arc most likely when the solar was attached , which burned out the control between the generator and CMP. He said we will probably have to replace it, could cost $1,000!!! Really, it worked fine every Friday until solar was installed!! Now I'm getting email saying it's almost time to go live with the solar. What if this happens again? What if it is worse, this is high Voltage coming into the panel on our house!! Someone needs to contact us and explain why replacing the panel is at our expense but more importently assure us this will not happen again!! This could have been vey serious!! We feel we have made a huge mistake going with Freedom Forever for our solar. You can sell the product but as far as I can tell there is NO customer service if there is a problem! Travis & Barbara Ashey

Poor follow through

I have been attempting to get my solar panels removed and replaced so that I can get my roof replaced for 3 weeks now. I called them the Friday before labor day and was told that I would have someone reach out to me in 3 business days. Those 3 business days have come and gone. I called them again to see what the holdup was and was told that I would have someone reach out to me by the end of the day on Friday (the day I called). Nobody has reached out to me. Here it is now the following Monday and nobody has reached out to me. If youre looking for a good installation process or a company with good follow through on their work I recommend another company. They have a good team of representatives that will tell you what you want to hear, but there will be nobody to follow up with you. Only reason I bother trying is to keep the warranty active, but at this point it's a losing battle.

Were mislead as to cost

We had a sales person Drew come to home and sell us on a one payment for both electric and solar which was less than our monthly budget billing. While the install went well, however it took 4 months before all inspections were completed and power was on. However, our lease was turned over to a second party for payments and we found afterwards we would still be receiving a bill from APS monthly for any overage of electric KWH. Had we been given all the information, we would not have gone with solar. Their customer service is very poor and not responsive.

Absolutely the worst company ever to try and get service from. I have contacted them by phone several times and by email several times and they never got back to me. They installed the panels, but they didn’t check the roof. I have a leak. I cannot get any service at all. I would suggest if you’re thinking of Solar do not think of Freedom Forever.

THE WORST COMPANY I HAVE EVER DEALT WITH

It started with the sales people who seem nice enough and promised an installation before the end of 2024. Obviously that never happened. Mistakes and delay after delay with promises from the front office and Belinda, that they would get back to me the next day and then the next week and then the next day again never to hear from them or the sales people. Unfortunately, they scam you by putting up the panels and then not showing up to hook up the electricity, even though the electrician showed up when he was supposed to and did his work. So all these months, I've had panels on the roof and electricity waiting to be hooked up, waiting for Belinda's promised phone calls. Then she actually threatens to pull the plug – yes threatens a customer –since I didn't return a call that I had waited weeks to receive and had bypassed her with direct contact to the electrician and the power company to have everything resolved. And then in spite "she pulls the plug" I have pleaded with them to take the solar units off my roof and disconnect the electricity now because I have other solar companies who promised their guarantee for an installation date would have occurred on time. Unfortunately, these other companies will not remove the solar units or disconnect the electric connections so I am stuck with FREEDOM FOREVER with my only recourse will be tofile complaints to federal agencies and my state and a lawsuit that will include my failure to receive our state rebate because of their delays. I don't understand how this company stays in business.

For Me...Rip Off

I know not everyone's experience is the same, but mine has not been good. The whole point of getting solar for me was to save money. The problem is, there are about 10 months of the year that I get a utility bill ON TOP of my solar loan payment. Sometimes I pay as much as $90 to the power company in addition to the $250 or so I pay for the loan. I'm still waiting for the savings 2 years later.

Terrible company DONOT USE!!

Contacted by and started solar project A YEAR AGO!! Still not functional and nothing but the run around with customer service promising to look into things and get me taken care of. I have a “support Specialist” assigned to me who at first was helpful until I realized again it’s all blind promises and nothing happens. Though there is a charge on my account for having a “specialist” no progress has been made. The system was turned on and was power surging so PG&E won’t connect and Freedom doesn’t return calls or emails with an update. Would never recommend this company or lender!!

Never Use them

They are California based but provide installation in other states as well. We got it in OH. Extremely unprofessional and poor workmanship. They left lots of hardware on roof and also damaged some part of of deck roof. When contacted manager said it was not their fault. They even took the pictures at the start or our work and I asked them to show them simply stopped responding.

Regrets!

We signed our contract in October of 2024. Installers came in January of 2025 after a major snowstorm and wanted to shovel off our roof so they could get started - there was a layer of ice on the roof under 12 inches of snow! We said no so installation was rescheduled for (I think) March of 25. This time they brought the wrong system, so once again, rescheduled. Finally showed up in June with several crew members. We were told it was a training crew. Several of them camped out in my garage -some of them sleeping while others yucked it up on my patio. It took 7 days to complete the 2 day job. Once they were finally done on a Friday evening, it began to rain heavily. When I looked up towards my ceiling, I saw 3 stains where my roof had begun leaking - this was a new roof, only 2 years old! I have to say they responded quickly and were out right away to fix the holes in our roof. Two weeks later the electrician was out to hook us up and get electric company’s approval, however, the system they had installed didn’t work. Fast forward August, there have been a few roofers who have tried to find out what is wrong with our system with no luck. They have called to tell us someone would be out to get us up and running and then didn’t show. We can not seem to reach anyone who can give us answers about what is going on. No one answers their phone or e- mail. As of right now we have 38 panels on our roof that don’t work. I’m so sorry we did this. Even if the company does fix this problem ,If this is the way they do business ,I’m worried about the years of frustration we will have dealing with them

Tesla Powerwall 3 batteries

I have been waiting and waiting for my Installation to begin since February of this year. First the application to build to the power company was returned three times before it was finally approved. Expecting after everything was approved that my project would now move forward, I find it still being delayed with the excuse of lack of product. How do you expect to sell what you don't have in stock? I have been waiting patiently for this to happen and it seems no one can get a clear answer from the warehouse as to what is the problem, if this continues I might have to start considering taking my money out of escrow and find another company, the only thing delaying me is how much money it had cost me to put money into an escrow that they use. Right now I am at wits end they need to do better.

Does not honor contract

First, Adriana was great. She did all she could. I was transferred to a supervisor to elevate my complaint and after sitting on hold for almost an hour, with a recording telling me I am next in line. I was promised in writing by another customer service rep that I would be eligible for compensation for no functioning system since March 24.

Unsatisfactory service

Unresponsive sales reps. No show, no call technicians. I’m regretting my decision to go with this firm.

Severely deteriorated service

My solar installation was about 3 years ago. Since then, on a few occasions panels have stopped performing, and in each case a service technician was dispatched reasonably quickly. Something appears to have gone wrong with the service organization recently, however. I reported an outage of several panels about a month ago (this was flagged to me by their app, but they never picked up on it themselves, unlike in previous instances). I called them at that time, and was assured that service would be scheduled shortly, acknowledging that it was important to do so in these most productive months of the year. A few weeks passed, nothing. I called back last week, and it appears that my request had disappeared into a black hole. I did finally get ahold of service scheduling, and was informed that the earliest service date was a month in the future. Not at all happy about that, but I scheduled it. Today I get a text informing me that it was rescheduled again, another 3 weeks later. Trying to talk to a live person is nearly impossible (I was on hold for 90 minutes on one of my attempts last week, at which time the call was terminated because they closed for the day). I'm wondering what's going on - if they're supposed to be a major solar installer, you'd think they could maintain a functioning service team. Perhaps they're going out of business? In any case, this experience is extremely disappointing - I'm losing money every day, and don't feel good about their ability to respond to future outages in a timely fashion.

Disappointment

I am very disappointed with Freedom Forever's time frame of the installation process. Specifically the electrical installation. I was quoted a 5 to 6 hour power outage during the time of electrical installation. It took approximately 12 hours with the electricity off before power was turned back on. During that time I lost well over 2 dozen exotic pheasant eggs in my incubator as well as saltwater reef fish in my aquariums. I was denied my claim for compensation of my losses because I was offered a generator to use after i got home from work and the electricity was still off but by the time I got off of work it had already been well over 8 hours. I was told that i should have used my own generator in advance. If i would have known that it would take more than the 5 to 6 hours quoted then i would have most likely done so. Despite that, even if i did use my own generator, i wouldn't have had the time to come home and top off the gas in the generator to keep it running all day during my work hours. Not to mention that it took 5 days for the completion of the electrical work and one of the days during that 5 day period, the A/C fuse blew out due to electricity being turned on and off while installation was still going on. It was not restored till later the next day. I am disgusted with their customer service/claims department and should have done my research on this company in advance. Considering that it has a 2 out of 5 star rating, I have no one to blame but myself for this mistake. I WOULD NOT recommend Freedom forever to anyone. Now im locked in a contract with this disappointment of a solar company for the next 25 years.

★☆☆☆☆ Freedom Forever - System Works, But the Company Doesn’t

Freedom Forever may have finally gotten my solar system up and running, but it took months of frustration, silence, and legal pressure to get there—and the installation is still sloppy and unsafe. I first reported faulty workmanship to a supervisor on February 17, 2025. Some panels were improperly secured, which is extremely dangerous in a high-wind area. I followed up repeatedly via phone and email, but Freedom Forever ignored me at every turn. Despite the issues, they still accepted full payment from the lender (Mosaic) while leaving me with a non-functioning system for months. I eventually had to escalate the issue through a bankruptcy court complaint, and only then was the system made operational on June 27, 2025. Even though the system now runs, the defective installation still hasn’t been corrected, and Freedom Forever refuses to respond. This is not just bad service—it’s negligent and reckless. I would never recommend this company. They’ll take your money, leave you with half-finished work, and disappear when it matters most.

No customer service or qualified operators in Oregon

Do not use this company if you are Oregon. They have no one qualified to do electrical work in the state and if anything goes wrong (and many things have gone wrong with our system) you will wait months for anyone to show up to fix anything (and then the person they finally send seems to do nothing because our system is still not fixed after 3 visits)

Terrible company, borderline scamming imo

They use third party roofers who made a mess of my roof and never actively cleaned the debris that fell all over the place. They simply don't work or talk to you at all and almost feels like they're trying to force you into making bad decisions. Still charged me for terrible roof work which I've already had to search for a new roofer to fix it now. Unbelievable service terrible company. Also tried to change and increase the price that we originally agreed on without my knowledge, luckily it was an email and I read it.

Frustrado

No cumplen con nada d lo q te dicen ya vamos para 6 meses y todavía mi sistema no funciona y tampoco quieren pagar en lo q se activa tu sistema ósea q estoy pagando luz y placas solar q no generan energía todavía

They are crooks

I worked there for 5 months and got 10 installs, and I every single job they found a way to not pay me correctly. They are scum bags, don’t do business with them!

Joke ass company

I have had a highly unsatisfactory experience with this company. A sales representative persistently visited my residence and contacted me excessively by phone. I ultimately terminated a prior contract with another provider in order to do business with this company, which has since proven to be highly unreliable. As others have reported, my system is not functioning properly, and I have received no communication from either the company or the monitoring service. My calls and messages have gone unanswered, including those directed to the original sales representative. Despite having solar installed, my energy bills remain high—exceeding $300—and I am still obligated to make payments to the company. I intend to pursue all available avenues to address this matter, including media outreach and legal consultation. It is deeply concerning that a company would engage in such neglectful business practices.

Be very weary of this company

Be very very careful of this company, the install on our home was extremely unprofessional, from workmanship to communication with the company, and everything in between. It became apparent very quickly that this company was not competent in solar installations, from the installers, to the multiple electricians to the branch manager. We had to start paying on our loan, for a system that didn’t even have permission to operate, and when questioned, it was a back and fourth between the loan company (that is now filing for bankruptcy) and freedom forever blaming each other. The workmanship (or lack thereof) was sub par to say the very least, to the point where we did not want this company back on our property. We had to take multiple days off of work just to be told that they had to come back for a different reason every time. They have left us very frustrated, with damage to our roof, to the drywall in our garage, to paying for a system that isn’t what we were told we were getting. I’m sure a bot will leave a prompt generic response to this, to make it appear to anyone reading these reviews that they are trying to make it right and look like they care. I would be willing to bet we don’t hear anything from the company about it though. Please at least do some research on this company before you even consider them, so many people have been taken advantage of, and you shouldn’t have to be one of them. You’re hard earned money could go to a company that will actually care.

Don't ever get solar panels through this company

Started with my solar panels around November and it is June still no solar panels working just recently been told they can be turned on but they have been on and they are not working been paying for them since January paying on solar panels and electricity Don't ever get solar panels unless you do it yourself got the runaround a lot another company that just cares about making the sale and not their customers

Stay Away

The entire process has been horrible and I have no idea when the installation will be completed and the system operational. The salesman from Vitl Power made promises that weren’t fulfilled and ghosted us. He lied about his promises and told the company he never made them. It’s been six months since the panels were installed on our roof but the system still isn’t functioning. The installers left water bottles and other trash in our gutters and debris around the yard. Now we’re paying for a system that isn’t working (granted they have reimbursed us for some of the payments), but now the finance company Mosaic has filed for bankruptcy and Freedom Forever won’t complete the work until that situation is resolved and won’t reimburse us for last month’s payment or any future payments. So in summary, they make promises they don’t keep; the installation is shoddy; they make you start paying for a system that isn’t working and then they abandon the job and you.

Questions to disconnect and reconnect solar to install generator

I called in and spoke with a representive on the phone. I told the lady what i was wanting to know and she did everything she could to help. But she said all she could do is put in a request to branch manager to call back and that was 5 days ago and I still havent heard anything. Ticket# 2623213 Can somebody please get back to me?????????????

Great sales, everything else has been very disappointing

I got a door knocker and I let him set up an appointment to evaluate my home for solar and get an estimate. The sales rep was really good and showed me that I was a good candidate for solar. About 15 years ago I was told by another company that I was not. But he looked at my electric bill and showed me a bunch of charts. Told me he could add in a new panel “at cost” and that I would qualify for a 5,000 dollar tax credit. After that I was pretty excited. The roof inspection was next. Nice guy. Took lots of photos, got in my attic and on the roof. Drilled some holes but showed me the photos of patches. Said everything looked good. Next I get a canned email from the portal saying I need to sign a roof waiver to continue the project. I asked why and they simply said look at the report. The report was a bunch of photos and did not explain what work I needed to have done to prevent the need for a roof waiver (signing would mean that I would not have a 10 year guarantee post installation on my roof). So I told them I am not signing the waiver without more explanation. They cancelled my contract and said I had forfeited my $1000 escrow. I was shocked. Called the sales guy. He said that he was trying to get the HQ to waive the waiver and give me the 10 year guarantee, he said he would pay me back out of his own paycheck if they didn’t do it. After a few days he called to say, good news you don’t need to sign a waiver. Since then my project was re-activated but remained in an “on Hold” status. That stayed the same for a month. They just sent an email saying they are going to cancel my project. Again no reason given. No one from the company reaching out to explain what they need from me or why my project was cancelled. And again, I am out $1000. Sales rep not answering calls. I am pretty convinced this is part of their MO to get more money from unsuspecting people without actually providing completed projects. I was told that if the city denied a permit for the project then I would get my money back, but this does not seem to be the case. I would caution anyone to take the contract to a lawyer before signing it. There are some very protective sections in the contract but I was being distracted while signing the tablet contract because the sales guy was talking at the same time. When I went back and saw that they could take my $1,000 even if they determined in the inspection that they could not guarantee my roof from damage for 10 years, I was truly disgusted with this company’s practices. I am still not at the end of it, but I absolutely do not trust Freedom Forever solar to provide a decent product, protect my house during installation or respond if I have questions, concerns or problems.