Freedom Forever

Fantastic

Smooth and easy

Crap

This company has been nothing, but a nightmare. No resolution. No followup. Paying a bill for almost 5 months now for a system that doesn't work. Can't get anyone to get reimbursement out. Filled out two w9's that were denied. How does that even happen? It is literally just a name, social....basic stuff. Don't think there is a wrong answer there. Out over $1000. Want to save me money on your traditional power....ok. HOW? By making me pay for two?

DON'T USE FREEDOM FOREVER

Save yourself a ton of headaches & problems! From beginning to end this experience was a complete disaster. Brett Bouchy never responded when I tried to contact him directly regarding ALL THE ISSUES. We stated this solar process in the early spring because we live in Arizona & wanted to get it done before the heat of the summer. (I have asthma & can't take the extreme heat), so it 1st started with their salesperson, I wanted to use my CC for points but I didn't want to have the fees, she assured me that there weren't going to be any fees. Then I found out I was charged (she paid it out of her commission but she misinformed us. (This should have been my 1st sign), so we were told getting it done by June was highly likely. June comes around nothing. July & August as well as September the same thing. Then the inspection wouldn't pass. Meanwhile my husband was trying to contact everyone from the CEO down for answers, we had to threaten the CO., with a law suit and I also posted on social media what was/wasn't happening, FINALLY, we have a real person contact us apologizing for everything. She told my husband the would re-imburse us for our electric bill over the summer. Once we finally got the final inspection and they were able to get everything up & running, my husband contacted (Rebecca Rodriquez with our electric bill amount over the summer and she quit returning his calls. this is the 3rd house we have had full solar placed on and never have we had this horrible of experience. The company owes us approx.$600 but as soon as the electric was turned on I got the final bill payable upon receipt. When I questioned how we were supposed to be repaid we were referred back to Rebecca because she was the one that told us that. DO YOURSELF A FAVOR DO NOT USE THIS COMPANY, they have more excuses and tell more lies than you can imagine. I will be anxious to see if they actually let this post go through.

Really no customer service at all. Horrible company

It took over a year to get PTO & delay was totally Freedoms fault. Our battery has never charged correctly & I'm not sure they even installed it correctly . I have called customer line & sent email NO response . Please for your sanity do no use this company . I hope system never goes totally down. We will never get any help

Poor installation, poor customer service

Unprofessional installation left garbage around the house and underneath the panels, now I am trying to get a copy of the permit with a final inspection signed, but they keep sending me one with out a final inspection signed, the county city office sent me a letter saying that there is an open permit on my property, they probably don't have one with a final inspection signed from the city inspector or they don't know what I am asking them for ,if any one is looking to get a solar system I greatly suggest not to get it from freedom forever.

Solar Not Operational

The inverta went down on 13 October 2022. No one from Freedom contacted me to let me know my system was down. I was notified by my energy provider. I have contacted Freedom several several times for an update. Each time Iam told its still being shipped. I have impressed upon Freedom Iam paying full price per KWH for power and Iam paying for the solar system. Not getting any return on my investment. It seems no one in the company will return e-mails and no one in authority will call and give you updates. If I had to install solar again, Freedom Forever is not the company I would choose.

Poor communication, understaffed, no follow up

trying to install a 5kW system sales process was very easy, they come up with plenty of stories (bashing the competitor) and do pressure you onto signing contract signed on 5/24 Sales rep promised a larger inverter but engineer team trying to throw in a smaller inverter they went ahead and submit city permit application with the module that I didn't agree after rounds of negotiation and waiting. system installed on 8/24 (I see some gaps in the walls with conduits not sealed properly) they do take their time slowly to submit for city approval on installation, they bring different panels that caused rework of the plan layout. initial layout was 12 panels, the new layout became 13 panels. city permit on plans layout approved on 10/06 scheduling dates for inspection (still waiting!!)

freedom forever feels like FORNEVER....

signed contact in september 21' didnt get installed to spetember 22' with little to no communication during that time. 24 hours prior to install I received an email stating racking system plans changed, could of been notified that well more in advance than the night beofe.... still waiting to get my panels turned on after two+ months. Freedom responds to emails with stock response, contact customer service (very kind people), customer service puts all the weight on the scheduling coordinator, the scheduling coordinator never can be reached, surprisingly convenient. Feels like I got scammed at this point. As soon as system was installed i was getting text and phone calls within 12 hours stating they have not received payment that day....it was in the mail...

Pastor Robinson

Please, Please do not use this Solar Company (Freedom Forever). Totally disappointed with how they respond to you after the Sale/Installation. Expect to pay your Electricity Bill and The Loan Installment at the same time, although Freedom will reimburse you for payments made before the system is operational, problems will exist long after installation. My system went down for inverter shortly after going operational (14 days to be exact). After not getting anymore responses from the Salesperson (Brandon) I have been given empty promise after empty promise. First they ensured me it was only a communications issue as to why my System crashed, then after a week of trying to communicate with my system, they discovered that the inverter had in fact broke down. Was then told that a work order had been generated to install the new inverter and am now being told that the inverter hasn’t come in as of yet. October 11, 2022 Also forget trying to talk to a local person, installer, technician or office manager (Red Flag), and I believe there’s a reason for that. Expect First Class Service from their CSR’s but beyond that keep your expectations in check. I would recommend to anyone looking into purchasing a Solar System to follow this Number #1 rule, if they don’t have a local well established office, Run

Tough to get resolution

I'm in Colorado - after they have your $ they're out the door, we've been waiting months to get solar switched on. Went with door-to-door for their financing option, but not worth it if the system never gets switched on. Having ~1 hour waits anytime I call and still panels not turned on after 2 months, nor any movement, is frustrating to say the least.

Dwell like an Scan

I can't say for other states but in Florida is a big scam. What they promise on the sale will not be delivery. They sold me a 17.5kw/h with only produce 11kw/h on top sun of Florida. I had to add a extra insurance to protect my house because an state law force for anything bigger then 10kw/h need to have 1M dollars insurance and I'm paying this just for the extra 1kw/h. on top of this if you have any problem ( with you have to notice by your self because the suppose monitoring system do not work) be prepare to be mounts with out the system and paying for both (solar and power company ) because looks like they order the parts on demand. if they says "don't worry if we do not produce the contract amount you will receive a check with the difference" I'm still waiting for the check of 2021. now my system is off (second time) for a mount now and they just told me, I wave to wait another 6 to 8 weeks so they can get the parts.

Do not go solar

Do not go solar until these companies are regulated. It seems all they care is getting the installation done and the money. Even if you save money from electricity rates going up, it is not worth the hassle. I just don't have time to waist and list down everything wrong with this company. Just dont do it.

GREAT Solar that works well and good price

Very good service Sales & installation were all smoothly PGE slowed, Solar customer care followed up many times to push it quick. Save 60% on electricity. Full process less than 2 months. Cannot ask for more :-)

Good pricing, terrible support.

Freedom Forever Solar Review, Ever buy a car and the salesman told you about the great gas milage and other features and after buying the car and discovering it’s not quite what you were sold, suddenly the salesman, who a few days earlier was your best friend, has no time to talk to you? Well, my experience is much the same with Freedom Forever Solar. The salesman sold me a 10.8 KW system and even gave me a ‘free’ extra panel and 2 Tesla Powerwall’s. I had been shopping around and the price was the best I had found, sometimes $30K better so, I was happy with the system I was supposed to receive. 3 months to the day, the system was installed, not too bad considering the Powerwall’s come from China and the demand is really high, (seems a lot of people are going solar). What the salesman doesn’t tell you, among other things, is that the installation is the easy part! After the install, the electric delivery company needs you to enter into an Interconnect Agreement with them before you are granted your PTO, permission to operate, so your system just sits there while you wait. The electric provider, in my case Oncor, has 30 days to grant you the PTO after your solar company sends in the paperwork, Freedom Forever waited a week to submit mine and then only after I called to see what was delaying the process. I finally received my PTO after an additional 3 weeks and was excited to get my system online only, I couldn’t! The inverter uses a T-Mobile sim and we live in a rural area that has little to no T-Mobile signal preventing remote activation of my system so they had to schedule a technician out to activate it, another week before that happened. Finally, ON LINE and producing…but not 10.8 KW. Seems that 10.8 KW is the peak output, mine is only 7.5 KW and they tell me it is operating, above, what they estimated. They sent me a link and ‘peak’ output may only be achieved 2 or 3 times a year and under ideal conditions! That being: 77 degrees F, 1000W per square meter of sunlight and an air mass density of 1.5. Good luck on achieving this very often. Freedom Forever Customer Support is very lacking and that’s being nice. You can call Customer Support and it is usually pretty fast getting through but, while they are nice, they don’t really do anything about your issue, just open a ticket to the department responsible. They say they will call you back with a status but NEVER do and there is no way to check the status of your ticket except to call again. The whole experience has been very exhausting and frustrating. The only way I have found to get anything done is to send an email to their customer relations department and make sure you provide the address of your system. Long story short, good pricing, terrible support. If you want a 10 KW system, add 30% and you might get it and expect over a 4 month wait, longer if you don’t stay on top of things.

most unreliable service BUY ELSEWHERE

$81,000 for a system that was installed 2 months late, placed in service 2 months later. System operational 01 April 2022, 27 June 2022 the system stopped working. I called the main office and was told the Inverter went bad, a new one had been ordered and will take 7 Business days. I called back 2 weeks later was told 14 Business days for delivery. I called again 2 weeks after this and no one could give me a timeframe for repair. I called again the second week of August 2022, and was told the inverter will be installed on 18 August 2022. The tech arrived in the morning and left after an unknown amount of time without saying anything. at approx 3:00pm CST, I texted the install coordinator (Damien) asking why my system was still down, Damien told me it takes a few days for the system to recognize the new inverter. That evening I texted again because I received a message that said my system power was off asking if I should turn it on. Damien said he contacted the technician who said that he would turn it on. I texted again a few days later asking why my system is still down, it was only at this time Damien told me that they ordered a new inverter. I asked why, if they just installed a new one a few days ago. Damien said the technician notes stated that the + terminal on the new inverter was broken so they ordered a new one. I called Solar Edge and asked the sales person if they had my exact Inverter in stock and how long it would take for delivery, The sales person told me that yes they have the inverters in stock and provided me with an invoice with a 5 day delivery date. 2 weeks later I texted the local manager Drew explaining the situation, he never replied. 1 week later I called Drew who said that they received a bunch of new inverters and that he would look into it and call me back. He never called back. I texted him a week later still no reply. 03 October 2022, I called freedom Forever customer support and spoke to Andrew Carr. I explained the situation and he said the inverters have been on back order from Solar Edge and they weren't sure when they would receive them. I told him that I was informed by Solar Edge that they inverters are not on back order and they have several in stock. Andrew Carr had no answers so I asked to speak with a supervisor, I was told that no one is available to speak to me. I asked for a phone number of someone higher than him, he said that he doesn't have any phone numbers other than his own. I asked for the names of his supervisors, Andrew told me that he cant release that information and suggested that I call Solar Edge. Basically he knew nothing and helped with nothing. Freedom Forever's customer service seems to be nonexistent.

Great experience

I am a customer in San Jose. From signing the contract to installation was 15 days. My sales is great! price good. Would recommend friends. Looking at the bad reviews, MOST of them are not real customers. Probably from competitor. Try finding a good sales with a good system. It's GREAT solar company. Thanks!

PLEASE READ THIS BEFORE USING FREEDOM FOREVER SOLAR

Freedom Forever Review: Going on ten months and solar panels are still not activated. Freedom forever has given me every excuse in the book. They will blame the city, AEP, ect however, those guys respond quickly in comparison to Freedom Forever. The absolutely first thing I want people to know is, NEVER USE A SOLAR COMPANY THAT DOES NOT HAVE A LOCAL NUMBER TO CALL, an actual existing location. Google Freedom Forever and you will see an (888) numbers as their contact, that’s because it’s a customer service line, not a manager, not a worker at its location and when you request the number for the location, they do not give it to you. So, there is literally no business to contact and speak with on why it is taking forever to get your solar panels activated or get a missing item needed, even just a photo that’s requested took almost a month. There is no manager you can call. The person they give you as a contact is a sales representative (Nathan – California) and when that salesperson returns your call or your text, and you request to speak with their boss, their supervisor (Kriscely – who knows) who does not answer or return text messages. These were sent in August, to date she has never ever replied. I was told to email for FASTER RESPONSE but I was given a phone number to contact her and to date, Oct 1, 2022 have not received a call or returned text. In researching how long does it take to get solar panels installed and operating, 3-6 months. I signed a contract with Freedom Forever in Jan 2022, we are October 2022. My neighbors come by and ask me all the time, how are solar panels going? Do they really save you money? I tell them I would not know because they are still not activated. My electricity contract expired in May 2022, so I was excited about having solar installed and ready to go for the summer. I live in south Texas and we get lots lots of sun in the summer but no this solar company has not completed the job so being out of contact with my electricity provider I went the entire summer paying $300.00 dollars a month for electricity and there are only 2 people in my household, thank God. I can go on about the work, I have found a solar panel bracket in my yard and damage to my fixtures on the roof. Reimbursement-I started payment for my solar panels in May. Freedom forever will promise to reimburse those payments. Reimbursement for solar payment is low. I would be saving more money if these solar panels were working like they promised instead of having pay $300 a month for electricity. I have not received payment for Aug or September, after being told they will overnight it. Nathan makes a lot of promises he can not keep. As far as I know Nathan owns Freedom Forever because I have spoken with anyone else after requesting a call from the upper organization leadership. It was cheaper for Freedom Forever to reimburse the solar payment than offer to pay for the electricity you are having to pay for because they did not keep their promise. The is so much to cover, missing work to meet their technicians because one time they forgot to turn my electricity back on while working on breaker box. I can’t tell you how many times I was told activation should be in so many days.

Customer service post installation

This company is a scam. After less than a year from the installation, the inverter on my system failed. After the first month of extremely high electric bills, I inquired FF about the problem. I was told the inverter died but that a new couldn't be had for over 2 months due to supply issues. Not my problem. After 3 months (June July and Aug ) of very high bills I was told to submit a claim form for reimbursement and to include a years worth of electric bills so they could verify kwh usage. I was told to the reimbursement would take 3 to 4 weeks. It has now been 8 weeks and counting. I have called customer service numerous times and always get the run around. I have asked for contact info for their Account Management dept so that I may inquire directly about my claim instead of speaking with a rude, apathetic customer service rep.. I was told there is no name, number, or email for such a dept with FF. They are scammers and do not follow through. The customer rep I spoke said the call center was out of LasVegas and believe me they were of no use. I have not been able to reach anyone in this company. I whole heartedly encourage anyone considering using FF to go elsewhere. A horrible, very dicey company.

Don't use this Solar company

I will recommend not to go with this solar company. Our system was installed and there were so many problems. Half of our panels were down and not producing energy. Thank God when I called saying why am I still getting a high energy bills and they said oh your system is not performing. They said it should have came up on their side to send someone out but I had to call as my system was down for about a month without me knowing. Calling customer support is a joke, I had extra panels installed incase I wanted to add like an electric car plug in or something. Nope my system says it's performing but I'm still paying high electricity bills. When the guy did my estimate and see how much panels I needed I guess he didn't know what he was doing as I'm still paying for power. If you are interested in solar do not use this company, I called customer support and left them messages to call me back but haven't heard anything from them.

Hot mess

Freedom Forever has been charging for service when the panels were not working or turned on. Also,during installation, Freedom Forever left all the tiles piling up on roof for a month, up til now, all removed tiles are still piling on my roof unsafely. Was promised that I will only will get bill for Electricity and paying the electric Company and Freedom Forever in when everything is up in running, but the charges already started, and still no solar. Now my roof is messed up by them, no solar and I am being charged. I called the representative and was told will be reimbursed but it is such a mess. Do not go with this company. Regret

Takes Forever

I'm writing out of frustration because of our contracted additional solar panel (7 panels) being hopelessly delayed past the guaranteed completion date of 9/16/21. The delay is with final certification with our utility service in the integration of the new panels with our old system. Unfortunately FF customer service can only apologize and say "they're sorry" as their messages for their own FF interconnection department personnel are left answered. Meanwhile we have no solar and we keep getting monthly charges from FF purchase program ( Mosaic).

Pleasantly Surprised

My solar inspector, Antonio Montes, made a very positive first impression. He was punctual, respectful, considerate of my special needs (I am in a wheelchair) and most importantly, he was extremely knowledgeable. He answered every question with a great deal of patience and went out of his way to work with me and my schedule. I could not have asked for a better inspector. I was pleasantly surprised Antonio Montes made this a hassle-free experience for me. I would recommend Sunrun & Freedom Forever to anyone interested in going solar.

Quick to sell and install, slow to resolve issues

At this point I cannot recommend this company to anyone. We had our solar system installed in April of this year. Come August the inverter went out and my system stopped producing solar. I called in and they assured me it was ordered and that it would take up to 30 days to arrive. Day 30 I called in to see if I could get a status update, they said they would log a ticket with the shipping department and they would get back to me that day by phone or email. The next day I called back and was given the same speech with no call back. I proceeded to call every day until day 35 and finally got a “they confirmed your RMA order has been placed, but we have no ETA on when it will arrive”. When I asked if they could log a request to SolarEdge and find out where the order was and provide an ETA, they told me it was impossible. So now I have been paying for my electricity from Duke as well as the loan for the solar system for over a month. This company simply does not care about its customers, only cares about racking up installs, stealing your money because they are putting poor quality products on your house. How there hasn’t been a class action lawsuit against them is beyond me. I wish I saw all the other similar reviews before agreeing to spend double on electricity. Please please, if you are considering going with Freedom Forever, look for a company that stands behind its products and cares about their customers.

DO NOT USE FREEDOM FOREVER with VIVINT horrible service

Freedom Forever has been charging for service when the panels were not working or turned on. Also,during installation, Freedom Forever broke several titles on roof. Horrible Customer service and ViVINT who sold me the service in the first place has not responded to any calls. Was promised that only will get one bill for Electricity and paying the electric Company and Freedom Forever in conclusion, there is no savings in solar panes. For sure it is a pirate company and mislead in sales.

Quick to sale to you but slow to fix

After having the solar panels installed (which was eventful and not in a good way), we used for about 8 months and they went out. I called and they told me it was the inverter and they should have it in six days. After six days I called back and they said because of shipping issues it could take up to a month to get the inverter. This is in Texas in July (so one of the hottest month and when energy use is very high). I called each week to check if it arrived. Finally after a month, I called and was put me on hold. when they returned to the call they told me it arrived, and would have it scheduled to be replaced. A week later I still hadn't heard anything so I called. They said the installers were back-up but would get to me. I called back a week later and asked for an update. It was a different customer service person and they put me on a long hold and said the inverter just got in so they should be scheduling it. I told her they told me it got in two weeks ago. She seemed thrown off by that. I asked to speak to a supervisor. He came on and assured me he would check into it and call me back. He never called back. Its been two months and my solar panels are still not working. I'm making payments on solar panels that aren't working plus paying an electric bill in Texas in the two hottest months. I would never recommend this company.