Freedom Forever

what a piece of sh...t

Are u serious people? Customer service from the 1800s? Unethical sales strategies? Why did I do this to myself???? WHY!?

Awful

There goal is to make a sale period!!!! I have called many times just to get a download to monitor the panels. Still nothing Had a friend recommend this company (one year has passed and he still hasent gotten the "promised"$500.00 referral fee). He had to hire a contractor to rewire the battery emergency supply to his house as it was wired wrong. He now regrets Freedom and would not recommend them, I agree. I had a 30amp RV plug on my electrical panel which they removed and replaced with a breaker that dident fit but left it as is anyway. I had to replace it myself. One thing really irritates me the most. They tell you you will get a rebate if you pay taxes and they show you what you will get. But what they "don't" tell you is that if your tax liability is low as it is with most retired people you wont qualify for the rebate. So your stuck with the maximum payment from the financial institution your using. In other words the rebate doesent exist and does not pay down the total cost of the installation.. My fault for not asking more questions. It's no wonder there rating is low.. Interesting the salesman made it a point to tell us the owner was a very religious man. It's so hard to find a honest company that really does deliver what is promised with the customers best interest in mind. Freedom like other companies are Intitled to make profits, but when that's the only real motive, the end results are predictable, angry disatified customers..

Not worth the price

Shop around. You can get solar for 1/4 the price. We bought it because they provide so much assurances on guaranteed solar production and fixing any damage they may cause. However, they caused damage to our electrical box and never even sent someone out to look at it. They just said "not our problem". We had to have it repaired since it was a fire hazard. Then they said since we fixed it on our own, we voided our warranty. It's really shady. Just go with someone less expensive, since these guys don't actually provide any extra service.

A Scam

We signed up for the solar panels under the impression we were going to save a lot of money. They offered us the free security system with it. They install the secretory system right away but came back later and told us the solar panels weren’t going to save us much money because our area doesn’t offer the same rates as other areas. This should be something the company already knows but sadly they are uneducated. Now they are threatened to sue us if we don’t pay $3000 for the secretory system that we didn’t want, they offered it yo us. Plus it was never completely installed. It’s ridiculous!!! And absolutely scam they need to educate their sales people and quit “giving” away a “free” security system.

Do Not Use This Company

I got solar from freedom forever in Clovis, NM and my experience was AWEFUL! Please do not go with this company, if you want solar do yourself a huge favor and look elsewhere. Everything the the installation to the completed project was a terrible experience and all it did for me personally was double what I was paying for electricity to my home. Thank me later.

Stay away please! I’m begging you

Shady salesman from the start who lie and ghost after the contract is signed. Secondly the customer service reps are disrespectful and consistently lied. I would call about the same thing and get told two completely different things. Their own contract guarantees the system will be operational within 60 days, that’s not true. Try 126 and several angry calls with the customer service managers talking to you like you’re a child and 2 payments for a system that doesn’t work. Now let’s see how long it takes me to get reimbursed for these payments I’m owed according to your companies own contract. Me and my neighbor went through freedom forever, our other neighbor signed with Wells solar, more than a month after us, got installed and was operational before us and laughed at us when he heard their customer service line. The installers were great and they are the best part of this whole process. Also I’ll give credit to the production manager, A. Suarez. From the beginning (site inspection) he was a straight shooter and was the only consistent part of this process. I have to give him credit for always coming through and cleaning up the mess made by the incompetent staff employed by this company.

Freedom Forever very Dismayed in Phoenix Az Bad referal system

I'm writing a review to tell you that this company in Phoenix Az area Freedom Forever Solar are fraud people representative's Dallin Clements & that works for Complete Solar. They evaporated and couldn't be reached out anymore ones the deal is close. We are being told that we are gonna get referral bonus including the neighbor that recommends us. We get unanswered calls. Customer service that always pass you around. I have one suppose to recommend now but I will no longer recommend a company like this which is not true to their words and deal! Guys be careful out there... They are too good to be true!

Extremely Slow and unprofessional

On 4/28/22 We were promised Working solar from Freedom Forever Solar by October 14 (our First payment). That date came and gone. Then on September 14th, they installed the panels on our roof. Not fully connecting our system up. Leaving a giant hole and safety hazard in our yard. It took them until Nov 29th to fill in the hole. Then it took more calling and pestering to get them to schedule an inspector to come out. Finally, on December 28th a county inspector came out along with a Freedom Forever Rep. Jan 12 Valley Electric gave us our Meters. On January 16 we received our Permission to operate. January 18th we received instructions on how to turn on the system. The system didn't turn on. I have contacted Freedom about this issue and I have not heard anything from them. I called today and all I got back was "we'll call you back".

Solar panels are a rip off

I was told my electric bill would drop drastically and would be no more than 10 or 15 dollars a month, That 90% percent of my electric bill would be produced by the Solar Panels ,When I signed the Contract it guaranteed 85% Production from the panels well they are only producing about 20% Between paying back the loan and the KUA I am now paying almost double. I contacted the Company and they did not answer for several weeks when they did they said the panels were working fine and producing what they said ,my KUA bills say otherwise.Its a scam ,

Freedom Forever Misrepresent Their Company and Contracts

DO NOT USE THIS COMPANY I signed a contract on 6/15. Performed a deep review of their contract and determined what the sales persons stated do not match the contract. I sent an USPS certified letter to the company terminating the contract. This meets the contract termination requirements and that of state law. Freedom Forever left equipment with us. We were told that this was part of us being able to have an inspection and a quote. I actually told them that out of 6 companies, they are the only one that required us to do this. We called them to return the equipment as per contract. We called to drop it off. We called to get it out of our home. We were told that this was part of us being able to have an inspector come to our home. All items are in the original boxes and in new, unused condition and Freedom Forever still has not told us how to return it. The contract states that someone will collect within 20 days or we can drop it off. NOW they say they will charge us $3,000.00. Send us to collections, call an attorney on us and put a lien on our property. All this with a terminated contract certified and in writing through USPS. One employee even sent us a copy of their internal system screen shot showing they received our certified mail with cancelation stated on it. Freedom Forever states that they are a BBB A+ rated company and have it on their emails and publications. They are NOT rated by the BBB. This is a misrepresentation and advertising abuse.

Avoid Freedom Forever!

Sounded great and agreed on all terms for a solar system but that is where it went south. There were some roof tiles broken during install which was ok. A couple weeks went by and big storm was due in so I called about when my tiles would be replaced and they said not until my inspection. That was not acceptable so I asked for them to repair them sooner and was promised a call back from the branch manager. Never received a call and required multiple call backs for service. After 3 months with no inspection, permit, or permission to operate I've been calling in every day for over a week and still can't get an update or a call back from anyone. I did check the city permit office to see if I could find any info on my property and looks like they submitted incomplete documents almost 3 months ago and have done nothing since. Now I'm paying a loan on a system that doesn't work and paying SCE for all of my electricity usage as well. Don’t believe the BS automated response to the reviews saying they will reach out and want to provide 5-star service, once they have your money they don’t care. Steer clear of Freedom Forever!

Corporate Support is non-existant

Here's the deal folks. Whether you are happy with Freedom Forever will come down entirely to your local installer. I've been trying to resolve two straightforward issues for three months that they could fix with probably 2 hours of installer time. Corporate doesn't respond to customer service tickets or issues other than to say, "we've notified the appropriate staff to address your issue." But little, if anything, happens for weeks at a time. I have zero confidence that FF will honor the production guarantee because that would require getting corporate to do something. If you really like/trust the local installer, go with them directly and ignore the production guarantee. Just buy the system and accept that you'll live with what it produces. If you don't like/trust your local FF installer, go somewhere else. FF doesn't seem able to manage their customer support down to their local installers, so there's no point in believing that FF will make sure the local folks do a quality job.

Worst Experience Forever

Bear with me because this will take a while. Freedom Forever and Vivint both deserve less than the one star rating. Signed the contract in October 2021. Install started in September 2022. January 2023, still do NOT have service. The sales person from Vivint shared that the company had created a system and layout which would supply 110% of my power needs with a battery back up. Total Costs were a little above market but I have been a Vivint customer for 15 yrs so a little customer loyalty is here. The install is pretty but they replaced the panels promised with larger ones which limited the amount they could put on the roofline. So, instead they moved some panels to a less efficient roof under a freaking tree...... and simple math would tell them they reduced the overall output. So, i got fewer panels than promised (in the contract), and a third of them don't face the sun until mid day and they are shaded. FF customer support says they still need to wait for an efficiency report to see if it meets my needs. I might, but its not what was agreed upon. Remember it still doesn't work. It it were only as simple as "lets see if it works". Now the county tax assessor is assessing my property value due to having a solar system. ....it doesn't work, and I told them about the process I have had to endure. FF says this is to be expected... no seriously, that's their position. I have been calling customer support for both Vivint and Freedom Forever and I get the run around every time. I have reached the point I am done with them. If they don't come and get the system, I'm going rip it off myself to mail it to them. Their staff has been pleasant but the result is SH*T!!!!

don't get involved with this company

Our sales rep. Brian Decker has avoided our calls for the last 6 months. We have the panels on our roof but they have yet to be hooked into the electrical grid. I get the run around from every individual I have contacted to date. We contracted with this company in May and no solar as yet. I'm completely unhappy with this company.

Mistake

In Tucson, it seemed logical to look into solar for my new home of 11 months. The Freedom rep came to "talk" to me about this option and I got a highly pressured hard sell! I wanted time to research and consider my options and fell prey to this aggressive sales person. Just one month after my install, he was long gone and now, no one answers my calls. A month after installation, I had an electrical problem with a GFI that would not respond in the kitchen. The breaker had been tripped and when I turned it back on my electric panel arched and blew out ALL of the ELECTRICITY in my home! After frantic phone calls, Freedom sent out someone to fix it. The installers had pinched some wires to make room for their equipment and it caused this problem. I was also offered a "free" Vivint home system. "It's part of your Freedom package and worth $3,000. Of course, you want it, right? " Twice last summer, my smart thermostat stopped communicating with my HVAC and it was 95 degrees in my home while I was on the phone for nearly an hour both times with someone I could hardly understand. I tried to cancel my Vivint program and was told it would cost me $3,000 to cancel. Folks, watch the teeny-tiny fine print. Why is it so difficult to get someone to talk with me? This makes me question the integrity of the system on my roof that I cannot climb up to see for myself. What have I agreed to? I'm so disappointed. I could have bought a new car instead and had something to show for it!

Gross Negligence

This was the most terrible experience that I've had with a professional contractor. The installation was professional, but I am rating/reviewing my experience based on customer relations and customer support based on issues that were found after installation. There was documented gross-negligence by the customer support team. My entire process started in March/April and PTO finally came in December. Mind you, my system is NOT turned on yet. The contractors installed the wrong inverter unit, incorrectly wired the production meter box, incorrectly wired the service utility meter box; all of which caused multiple delays. The issues were exacerbated when the customer support representatives constantly said that Freedom was waiting on Xcel the utility company to approve and close-out the construction permits. This was a lie, Xcel repeatedly said that Freedom never uploaded the final inspection results. Yet every time I called Freedom, they said they sent it which was a lie. While Freedom might have good, positive, strong and professional results when nothing goes wrong, they fail miserably in the category of customer relations and customer support when something goes wrong and needs resolution. I have no complaints from my dealer contact (Eric), he really tried his best but was unable to get Freedom to resolve their internal issues. When it comes to contractors, it's important to rate them based on how well their customer support is when problems arise, not just in the happy-path when things go smoothly as they normally do. Solely based on Freedom's customer support, I do not recommend them to anyone wishing to hire a solar contractor/installer. More updates. It's been 2 weeks since my utility company finally gave me PTO, but Freedom is still dragging their feet. I've tried both emailing and calling their customer support for an ETA when my system will be turned on and they still cannot help me. I am at the point that I wish to receive my money back for this horrible customer experience for a product which I am paying for and cannot use. For anyone else considering Solar, please do not use this company.

SCAM

BUYER BEWARE!!!! August 2021 is when I had the misfortune of agreeing to have my solar panels installed by this company. As of today we have FAILED inspection for I lost count how many times! This time around I thankfully was home when the inspector came and explained to me how unprofessional these companies are. They have no idea how to run a business, let alone in a timely manner. He gave me the Paperwork which was left outside on my meter with all of our personal information easily accessible to whoever passed by, and he explained that someone needs to be present when he comes because they are not allowed to go on our roof due to liability issues. I'm sure they will of course continue blaming the city instead of actually fixing the same issues we have been dealing with for over a year. At this point a formal complaint to the state has been made. I hope this review deters future buyers from falling for this scam of a company.

Going Solar in El Paso, Tx

My experience with Freedom Forever has been very exceptional. Richard has been very patient with answering my questions and actually taking his time to make sure I understood the process. We went over my electric bill for the year to compare the energy I use to what was recommended for the size of my family. Even after the panels were installed he stopped by to show me how everything works, including what apps i need to check the panels from my phone. Hopefully soon I won't be receiving an electric bill from El Paso electric. So far I believe I made the correct choice by going solar. Thank you Richard and Freedom Forever

Worst solar company

I signed in August 2022 and was installed late September 2022. I was excited to see how fast things were moving forward. It seems they were eager to get me scheduled for installation so they could forget about me. I was never contacted about when the inspection would happen. In fact when I called in, the inspection had already failed twice at this point and no one on the phone was competent enough to answer any of my questions as to why. I called 4 times and each time asked for someone to call me back with an update. They told me they would and no one ever did. Feeling helpless I turned to my sales rep, Seth Ray, for help. He wasn’t responsive to me. I text again. Nothing. I texted him from a fake number I created just stating I was a different person he met up with and that I was interested in solar. Immediate response. I set up “a phone call appointment” and told him what I had to get his attention. Finally after this point he got involved and at least helped get someone involved so we could have yet another failed inspection. Well now it’s December, I’m being double billed and they’re asking me to fill out a W9 form to get reimbursement. I work for a different solar company that doesn’t service in AZ so I know solar. These guys are taking advantage of their customers and are straight up liars. Literally asked the process of reimbursement before signing the contract and he said all I needed to do was text him, he would text it into his team and I would get it. Even showed me emails. Do yourself a favor and find a better company. Literally close your eyes, spin in a circle, see where you land and that one is guaranteed to be better.

Solar

My dad has been looking into Solar for a while now and he didn’t really know where to go. Luckily some of the guys from freedom were helping a neighbor, and we sat down and took a look at what they had to offer. We loved the service from Jason and all the options they had for panels. Really felt like we had a fully customizable system. We ended up getting the Silfab panels and Enphase inverters. They updated us weekly and kept in touch the whole way to the install. Was pretty surprised by how quick we got installed since we’ve heard stories of people waiting months. Overall great experience! 10/10 would recommend anyone over!!!

This company lied to me about what they sold me ! Now I’m sick with a Solar system that doesn’t come close to making what they told it would and I have a high electric bill and I have to pay for POS system! Do NOT get Sucked in to their lies ! I’m talking to a lawyer at this point and customer care sucks !!

Unreliable, Non-responsive and does not fulfill obligations

I signed the contract 12 June 2022. System installed late June 2022. Been in inspection phase since July. FF didn't even open a permit with the regional building department until September 2022 which expires in March 2023. I started paying for this NON-FUNCTIONAL SYSTEM in October 2022. I've even made extra payments. FF says they need upper management approval on an engineering adjustment before inspection. As an engineer myself, I know it does not take MONTHS to make an engineering adjustment. So far, this has been the worst contracting experience of my life. I do not recommend this company. Their contract is so binding they've got you buy the *alls. So, my recommendation is to pay this thing off ASAP and maintain the system yourself. At least I know, I'm reliable. Their reimbursement is also a joke. Fill out a W-9 to receive payments back so you can be taxed on your payments which you've already been taxed on, get behind in payback obligations so they can reap the benefits of interest when amortization occurs. This is a racket and I'm kicking myself for signing this contract.

Worst experience ever

I'm located in Fort Worth TX and had my panels installed about 14mos ago. I've seen almost zero difference on my electric bills, so now I'm stuck paying for basically my normal full-priced electric bill AND for the solar panels I was conned into buying. Many, many attempts have been made to contact FF customer service to try and have someone look at the system to see why it's underproducing so badly, but im always blown off and told "it's fine on our end. Call your energy company, it must be their fault". I'm now in a position where I'm essentially throwing that money in the toilet every month, trapped in this loan for a product that is in no way what was advertised or promised, and with zero concern for the company. FF is a scam, as far as I can tell at this point, and I was tricked into buying a product that doesn't function as it should and with no way out. Do not waste your money! I will be contacting my attorney General to try to find another resolution to this problem thats left me in a very bad position financially, since the company obviously doesn't give a single sh*t about their customers once they get your money.

Horrible!!!!

If you want to double pay your electric bill and the solar panel yes then go with this company! Super horrible! The customer service sucks! They just want your money every month. You will stay pay for your electric bill because they don't turn it on even after installation; I had to call so many time because they wont send us the link how to activate it. It will take half a year before it works! And plus their agent Nathan Crawford will promise you with rebates that you wouldn't get! SCAMMER!

Worst ever!

Worst service I have ever experienced! First, the salesman was late for our appointment. He showed up 3 hours late. Then after we agreed to go ahead, the surveyors were late. And I bet you guessed, the installers were late. The installers left BROKEN roof tiles all over our yard and a mess in the driveway. Our panels were installed on July 11th. The inspector came out just to notify us that they installed the wrong fuses. Since the inspection, we have had nothing but broken promises and ignored messages. We have tried contacting Forever Freedom for months to correct the issue. WE STILL DO NOT HAVE A WORKING SYSTEM! The loan installments have already started and they did refund us for the 3 months we have already paid, but that does not make up for the months of Xcel we have paid for that we shouldn't have. We contacted the finance company to open a case with them only for them to contact us back stating FF lied and said the issue has been resolved. THEY LIED TO THE FINANCE COMPANY. Now we finally got in contact with someone who again promised they would send someone out to fix the fuses ONLY TO NO SHOW! THEY DIDN'T EVEN CALL TO LET US KNOW THEY WEREN'T COMING! Again we contacted FF just to be told "I have reached out to the branch management to let them know of this. I have asked they find out why they did not show up and make sure this gets completed. I will give you a call once they have gotten back to me on that." This was 6 days ago. Still no word. We are now on day 140 without a working solar system. DO NOT USE THIS COMPANY!!!