Freedom Forever

Outstanding

Customer Service

Exceptional support thru out from Karwin. Professional and knowledgeable.

Excellent Customer Service

The representative who assisted me with the warranty transfer at my new property was helpful and friendly. The provided me with all the information I needed in a timely manner and successfully assisted me in the tasks I set out to accomplish.

Mike, the representative, was a Big Help with assisting with getting my solar system apt back up and running. Thank you Mike!

Service

They are great to get on the phone to answer question and with building the solar panels . The only two problems I have with them is after the panels were set up they sent me a letter change the price to 2,000 more dollars. They should not increase the price after you sign a contract for one price then after panels are up they increase the price. I had call from other companies that were a little less expensive but I staid with them because we had a contact and price .IF. YOU USE THEM MAKE SIURE BEFORE SIGNING YOU PUT IN A CLAUSE THAT AFTER THEY INSTALL The Panel THEY CAn NOT INCREASE THE PRICE. Also they did not coordinate with the county inspector they came at 8:00 but Inspector came at 12 so I am still waiting to turn on solar panels. It will be about a 2 month delay to turn on units. So I am paying a electric bill that should be cheaper if they just coordinated with the inspctor

Solar

We were very impressed with Eddie and at the time and previously we were adamant about not getting solar. However when Eddie came and talked to us he explained everything and the benefits we would have and we signed up. He was knowledgeable, friendly and professional. After we signed up he kept us informed on the process and where we were in the process.

Rating

Costumer service was great! Kiara was very respectful and able to help me with my issue.

Confusion concluded with help!

I was concerned about a possible charge that I was totally unaware of, it was investigated and it was totally taken care of. I liked talking to representative rather than AI!!! Calvin was excellent!

Installation

Installation successful. Staff friendly and open to questins. Don't know if we will be supplied with instructions or notes on how the system works, such as if I have to turn off/on photovoltaic equipment, converter in what sequence and when. I assume that will all be explained to me later. Only note regarding constructin is that there is a circular panel with no guts yet, that should have been covered to prevent bugs, water, dirt etc. from being deposited.

Karwin thank you

Karwin was very helpful

Fast Response to Request

Ephraim in customer service was polite and was quick to send me a set of plans for the solar service that was installed my property. Thank you Ephraim.

Battery issue

Having an issue with my backup battery. Representative got me set up to get help fast.

Mike was great, got my questions answered quickly and explained everything in detail!

Very profession at every stage.

Outstanding solar + Tesla battery installation from start to finish. I had been very concerned about the risks and potential issues (electrical work, roof penetrations, workmanship, cleanup), but this team delivered a thoughtful, high-quality install that put all of those concerns to rest. The staff was extremely professional and respectful of my home. They worked cleanly, communicated clearly, and left no mess behind. What stood out most was the attention to detail—everything is laid out neatly, labeled well, and installed in a way that looks intentional and “done right,” not rushed. The final setup looks fantastic both on the roof and in my garage. Timeline was also excellent: once I paid, they started the install process immediately and completed everything within about a week. That kind of responsiveness is rare. Only minor regret on my side: I paid by credit card, which in hindsight wasn’t the best choice for me. But that’s on me—overall I’m very pleased and would recommend this team to anyone considering solar and Tesla batteries.

Outstanding Customer Support from Mike

February 13, 2025 I purchased a 24.2 kW Solar System from Freedom Forever that was installed in November, 2022 & went online in January, 2023. I was never instructed about being able to monitor the system with the App, but just kind of forgot about it since the system provided 100% of the electricity we used for the first 2 years, but about 12-14 months ago we started having to pay the Electric Provider, Entergy Arkansas, an average of $3-400 per month, even though we haven’t added any new appliances, equipment or made any other new changes to increase our energy consumption. So, I thought maybe there was something wrong with our Solar System & finally called Freedom Forever Customer Support to find out. I was told that Freedom Forever would reimburse us for the total amount of what we had to pay Entergy if the system Freedom Forever designed for us did NOT provide 100% of our electricity at the end of each year for 25 years AND come back to install however many more solar panels is needed for the system to provide more than 100% of our energy needs for FREE at Freedom Forever’s expense that’s also provided in that 25 year Guarantee, so I called Customer Support to find out. I spoke with a really nice guy named Mike at Freedom Forever Customer Support for over an hour. Mike was very nice, friendly, informative, professional, polite, but most of all, very patient & helpful since I had so many questions. He walked me through downloading the App, getting registered & explaining how to use the app. Mike said we have one of the biggest Solar Systems on a single family house in the country & that it’s working perfectly, which was a relief. He said our system has produced 76.2 megawatts since it went online less than 3 years ago, which is over $1.483 million dollars worth of power for Entergy, but I still didn’t understand why we’re having to pay Entergy every month when our system is producing that much electricity, so Mike sent in a request for review to the Solar Production Team & I’m awaiting their response. Mike is a very smart, knowledgeable & important asset of Freedom Forever’s Customer Support Team in my opinion & I will definitely request him every time I need help with anything if possible. Thanks, Andrew Hyde 276 James Street Hot Springs, AR 71901 (501)625-1533 drewhyde.dh@gmail.com

The gentleman was very helpful and patient with us.

Excelente servicio al cliente

Yasser fue un excelente operador en el servicio al cliente no solo proveyendo me un número de teléfono para comunicado rápido si no que resolvió el problema que tenía.

Hansler Customer Service

Hansler was able to provide assistance with my Freedom Solar billing issue. He was very communicative and polite. He was able to provide me with the information I was seeking. Thanks Hansler

Request for Information

I had a fantastic customer service experience today with Freedom Forever. Customer support representative Edwing. I had questions on my current solar system, and whether there was additional need for consumption monitoring equipment. Edwing check the time to review my system, as well as provide a couple of options so that I could get my system to provide me the information that I’m looking for. I appreciated the time he spent with me as well as the information on escalating my request.

Customer service call

My customer service rep, Mike, was very courteous and helped me solved my billing question. He was very clear about why he had to place me on hold and provided me with updated information

Excellent work

I had a very professional team install my solar at my home. Excellent, clean and very courteous workers.

Reviewer very helpful and friendly.

Nicole

She was very helpful and professional and went above and beyond to make sure all of my questions were answered

Installation Crew Was Amazing!

The installation crew that Freedom sent out were just amazing. They were on time, well prepared and experienced. Better than that, they were gracious and professional. We felt very confident in their abilities and the finished work was perfect. Cleaned up behind themselves and other than the work they completed, you couldn’t tell they were ever here. Many thanks to them for such great work.

Your customer service is very professional, friendly, and very helpful. You’re so eager to help in anyway you can and that makes the process more enjoyable. Keep up the great service.