Freedom Forever

Install Support Bad! I DO NOT recommend Freedom Forever.

The only easy part has been the sales process. What sold me on Freedom Forever was the promise of quick local support. That has not happened. I have a 16-panel direct southern exposure roof. I was expecting a single inverter install, but a 2-inverter system was installed instead in Jul 2025. First City Inspection failed. I requested numerous times for rationale why 2-inverters were used and never got an answer. One inverter has never been able to be connected. I was told by the initial installer that it may have to be fixed. Connected to NV Energy happened Sep 2025. Only 1 inverter operational. Repair service scheduled for 27 Oct. Freedom Forever canceled on 21 Oct. Rescheduled for 11 Nov. Freedom Forever canceled this one on 7 Nov and rescheduled for 26 Nov. Very poor installation and follow-on

Terrible Work

I would really think hard prior to using Freedom Forever for solar. They damaged my property and didn’t tell me. They installed the solar wrong, came back multiple times, submitted wrong paperwork to the power company. It’s sad when 2 payments to the solar loan were made prior to the solar working. If you still choose to use them, hopefully you’ll have a positive experience.

Horrible

Horrible communication. Substandard installation. To leave my main breaker panel exposed to the elements was totally unprofessional. A technician that was working next door noticed and put rags in the holes but that doesn't stop water intrusion. Many tripped breakers over that time and then when the electrician came to finish wiring the system was informed of the problem I was given the blank stare as he didn't understand. Wiring completed with no overview of what was done and again a breaker tripped. Notified sales and had to take off of work to accommodate another electrician to remedy the problem. Best thing that can happen is the system be removed from my house! You can find a different customer to install all the components on their house. COME GET YOUR EQUIPMENT!!!

It has been difficult to contact and reach somebody for help. Our first install wasn’t done correctly, we’ve had issues with the box being burned and nobody has seemed to be concerned about it except for an employee who came and saw it. Additionally, somebody came out over 4 months ago and turned off our system, apparently with concerns about the burn marks on our box, never told us and we haven’t had solar in months now.

Bad review

I'm have the worst experience with freedom forever. Will not recommend to anyone i know.

Customer Service

I have requested a copy of the papers that were not sent to me by email on how to set up my monitoring application. My request has fallen on death ears. Nobody can help me, they have to refer it to a different department or a different company, but nobody can help me. However, I see that they have automatically set up my payments to start on 5 November!! This company sucks!! I am so disappointed that I got hooked into agreeing to work with this company. I had people waiting to see how I feel about this company so that they could join and now I have to tell them don’t bother. All I want is an email with the instructions on how to set up the app so I can monitor my monthly usage of solar power, and nobody can help me!! YOU ARE A DISGUSTING COMPANY AND I AM VERY, VERY UPSET THAT I SIGNED UP TO BE ONE OF YOUR CUSTOMERS!!!

Look elsewhere for solar panels!!!

Look elsewhere for solar panels. This company is awful for multiple reasons. First, they are so predatory with their loans. The salesman told us we would have one rate and now after 20 months, we lost our "promotion" which we were never told about and our loan went up $60 a month. All we were told was we needed to opt for the solar tax credit to keep our rate which we did. I spoke to the loan company who is now conveniently out of business and there is nothing we can do. Second, we got these installed back in early 2024 and have seen 1 month of return. We live in Colorado where we get sunshine 300 days a year and only 1 month have we seen an return on these solar panels. We have 3 adults and 1 infant who live in our house and we do not use that much electricity but now we basically pay double what we did before solar because we still have our electric payment PLUS this now increased solar loan payment. LOOK ELSEWHERE AND DO YOUR RESEARCH ON OTHER COMPANIES. I wish we had.

Communication

This company has the worst communication with the customer and with themselves. About 3-4 weeks ago I had my solar panels installed and was told they would return in the next couple of days to connect the installed backup battery to the existing power line. That never happened. Last week I got an email saying my inspection was being fast tracked. I immediately notified my sales representative and told him the battery wasn’t connected yet and he said he would look into it. Today another representative stopped by to take pictures of the battery system. I told him the story and he said he will look into it. We’ll see.

Fraudulent

Loan increased 3 times. Lied about reimbursing me for cutting trees down even when I have it in writing. Won’t return any messages back. Tried lying about needing a roof even when the inspector said it does. Have that in writing also. Told me contractors were coming over so we could pick out singles and etc. didn’t happen, instead solar panel installers show up and try telling me my roof was good. What a joke. They were very deceitful in all. One lie after another. Now I have trees cut down with out any reimbursement. They will not return any of my many messages. They are crooks and should not be aloud to do business like this anywhere.

Project has taken way too long to even start

Signed the project contract in August 2024. It is now finally being installed in fits and starts. I have doubts it will be completed before the end of the year to be able to claim the Federal tax credit for solar installation before it expires.

Unprofessional

This has been the worst experience I have ever had with any company. First, it took almost 1.5 years to get it installed, left equipment in my yard for a year, drilled a bunch of holes in my metal roofing trying to find a stud and did not patch it up properly, damaged my gutters (3 broken mounts), leaned solar panels against my house on porch and got blown off porch before they came back (you should not leave $10,000 worth of equipment sitting at the site! That's plain stupidity), electrical wiring would get left wide open (and I would have to go out and put the covers back on to keep the rain off the bare wiring), tons of screws were left in my driveway, they lost the screws to hold the cover on the battery, they installed the battery on my porch wall which has no studs (that was at least fixed), the phone number I had for freedom doesn't exist anymore after my first complaint (now the only number I can call is a general customer service that takes an hour to even get on the schedule), the solar panels are not even placed evenly (looks like a toddler randomly slapped them up there), and my meeter still needs the upgrade but I was told that freedom got ride of all the employees that do that??? This has been nothing but one gigantic nightmare! I WILL BE CONTACTING THE BETTER BUSINESS BUREAU! I have half a mind to get a lawyer and sue you guys for all the damage to my house. I could have done it better myself.

Awful company

Installation has taken years and is still not done. The company never knows what is supposed to be happening and has to be called constantly. They moved forward with finalizing our loan before actually finishing anything, which is fraud in any definition out there. Horrible. Don't work with them.

You have tennis shoes

This is the worst company to get your solar panels from by my experience cuz I've had solar panels on my house but all the electricity and everything ready to go for a year now from July 2024 till now and they're still not activated I would not recommend this company to put solar on my dog house so I wouldn't rip it recommend it to a dog for solar every time I called and text somebody they would tell me they're not handling it no more call this person call this person called that person nobody knows nothing so at this point I'm telling you if you get a call from these guys doing here solar panels or anything run and run fast I'm going to call the BBB today also get a lawyer today so I've been patient and my patient has ran out I hope everything's Nest will take heat of it

Awful Service Freedom For never

I would like to express my frustration regarding the challenges I’ve faced in reaching a representative to discuss my solar project. After six months of effort, I find myself repeatedly leaving voicemails instead of having meaningful conversations. Given that most people in the U.S. are often accessible via their mobile phones, it raises the question of why responses are not forthcoming. I really hate to have to track down individuals. Additionally, I have encountered significant issues with the portal process, which has only added to my frustration. I reside in Albuquerque, and I’ve been informed that an electrician will need to be brought in from out of state to complete the installation. This situation has further delayed the project, and I am eager to find a resolution.

Zero Stars

I couldn’t have imagined a worse experience and may have to proceed to legal action. The crew installed the system incorrectly (layout not matching design), they damaged a few items inside and outside my home, they played soccer in the street instead of cleaning up after themselves which resulted in sharp metal objects strewn around the yard, driveway and garage and they damaged my two month old roof shingles which have to be repaired.

RUN FOR YOUR LIFE!!!!!

DO NOT USE FREEDOM FOREVER!! I have been trying to get a hold of them for over a month with absolutely no responses. They took our money and now they will not respond to any emails, messages, or phone calls. I have been on the phone for about 4 hours in total with absolutely no help or any of my issues resolved. I never write a bad review, hardly ever, but please PLEASE I am begging you, RUN from this company. Don't even be tempted, they are the absolute worst company I have ever dealt with in my life.

I PICKED THE WRONG COMPANY

This has been a nightmare from the beginning. The installers left sharp metal pieces on my roof which blew off and stabbed through the roof of my greenhouse then kept having me call the electric company when it was actually them that FORGOT to take the necessary pictures. It’s now been 2 1/2 months since the panels were installed and still not on . I finally got the ok but the instructions say to check for 2 lights to be on which they aren’t and when i called for help turning it on, I was told to call the finance company for a work order! This has been the worst experience EVER! My neighbor used a different company and theirs as on within 2 weeks. I still have no resolution or solar!

Worst experience

It’s been almost a year and a half, and I’m still dealing with ongoing issues with the solar panels. Their customer service is absolutely terrible. They neither send out service technicians nor offer any real support. All they ever say is, "There’s no issue on our end; the problem is on your side." Yet they make no effort to help resolve anything. I’ve never dealt with a company this bad in my life. I’m warning everyone: do not work with this company. I made a big mistake by ignoring the negative reviews when I first signed up. I wish I had paid attention—if I had, I would never have chosen this company to install my solar panels. Wishing won’t fix anything now, but I’m sharing this so others don’t make the same mistake. Don’t let them fool you—they’ll come to your door and say everything you want to hear just to close the sale. But once they have your money, they disappear and stop caring completely. Your concerns mean nothing to them. My issue still hasn’t been resolved. At this point, I’ll try to get help elsewhere. But if this still doesn’t get fixed, I will take legal action. Do NOT install solar panels with Freedom Forever. It will be one of the biggest regrets of your life.

They are hard to reach and schedule service. They don’t follow through with what they say as well!!!

NO COMMUNICATION WITH CUSTOMERS

They were quick to install and get paid, then crickets. The system has not communicated since Feb 25, 2025 and here we are on September 16th. They promoted monitoring of the system for errors, production etc. The ball was dropped on this one. Two updates and a communication error was located in their system and NO CALL was made to me. To get a tech out is an act of God Monday thru Friday with an eight hour window. We work during the week and Saturdays are the first day off to fix anything. I'm stuck with the product and the payments, but dont be fooled by their customer service or promotion of monitoring. Just to speak to a service member is a thirty minute hold game. Once you speak to a representative, they are very nice. It's not their fault the company FAILED on a huge scale. I have to rely on my power company to know if the product is even working.

scam and theft

A sales person offered us a free installation and financing quote. we went through the process and decided it was not for us. two years later we are getting bills from the financing company associated with them for the full amount we were quoted on the solar project. We have paperwork from Freedom Forever saying we cancelled the project ( that we never even started). I believe the sales man pushed through our project to claim commission and opened a line of credit in our names without our consent. This is a predatory company. RUN DO NOT DO BUSINESS WITH THEM!

Solar not working

3 months now that solar is not functioning. Technician came more than a month ago and was not able to have it worked. Left word it is an electrical issue and will send an electrician who never came. I am now looking for a kind lawyer to give me advice on what to do next.

Not happy with ability to get info

9/12/2025 I am no longer interested.. Getting information has been almost imposable to get. From what I finally got , it is clear that it doesn't make any sense for me. I was totally misinformed originally. Not at all interested in doing business with a series of companies that don't answer my questions, before I purchase a product. How could I expect them to do anything .but get worse if I were to purchase. Sincerely Dennis DeMuth

Very lousy job. Made a mess inside the breaker box. No paint on the new pipes installed. Some nuts were not secured.

A salesperson stop by , Jaxson Bryce Little, visit our home and present an offer for a combined electric and solar payment that was supposed to be lower than our current monthly budget billing. After discussing the details, we signed a contract that stated the system would generate 13,681 kWh annually using microinverters and JD 24-panel 405W -7.91 kW modules . I closely monitored the layout design process and noticed that the design kept changing. I repeatedly asked the salesperson to confirm that the final installation would match the contract and that the energy production would not be reduced. He assured me multiple times that nothing would change. However, when the system was installed, it was not what we agreed upon. Instead of the specified panels, they installed 25 TrinaSolar 400W -7.25kW, which are expected to generate only 11,792 kWh annually—a significant drop in production 1889kWh annually. The salesperson misled us throughout the process. Now he is not answering calls or responding to emails. I have also opened support tickets, but there have been no updates. This entire experience has been extremely frustrating and disappointing. Not sure how long does it take resolved this issue.