Freedom Forever

Worst Quality of Product

I began my project almost a year ago to date and I understood the delays of equipment and parts as many companies have experienced over the past two years, yet when it came time to install the workers were friendly, but it was not the same crew each time. After the second crew came out I asked why and I was informed they did not have the right equipment with them and that they were not equipped for my specific installation. Still the guys were nice and customer oriented. I called into to support, and my sales rep and they were helpful, but even then, they stated the plans were messed up and wrong. So, this was back at the end of May going on 8 months. When the fourth trip was made, I was told it would go to APS for review and final with Freedom Forever, but guess who was now knocking on my door, Freedom we want our payment. Payment for a non-operational system??? Really??? Well payment was made because I was told it would be operational well here, we are 3 months and 3 payments later and no solar, no service and told it will be another 14 to 21 days for a technician to come out. GO ELSEWHERE!! I was told this was a good thing and, in a sense, going "green". Even APS agreed it was good, but as I have spoken with Freedom Forever repeatedly and explained to APS the situation, APS said they have experienced poor service from them.

Bad Service

I would not recommend this company. The sales rep took advantage/lied to men from the beginning. Now that my system is up and running I have reach out to sales rep four times and after two weeks he referred me to Freedom and told me something else that upset me. I have reach out to Freedom via email twice now and I have yet to hear back from them. Hopefully soon they will get back to me. Right now I wish I never got solar panels.

Very unprofessional, and careless

After the install and all the B.S . Of getting the sale , and the system, it’s almost impossible to get any kind of contract for services, I’ve lost 3 buyers for my house cause can’t hat any help for new buyers, any info , nothing.. and they promised, at the sale of my house they would help to sale the system to new buyers.. and NOTHING not even a call back ..VERY unprofessional, and careless…if I could I would have never purchased through them…….

Worst company ever

It has been more than 6 months, since they installed the panels, but the system hasn't been activated yet. They don't respond to emails, calling customer service never works. We are just stuck with them with no option to contact them whatsoever. Please don't fall for their false promises.

Great experience

The sales representative that we worked with was very knowledgeable and straight forward and actually came to our home (not just another representative trying to sign us over the phone, which many other companies tried to do). He stayed in touch and kept us in the loop of the process answering any questions we had. We felt very taken care of with him. He prepped us that our project would take some time and to be patient. We had to have trees cut back before we could proceed with our solar installation. The communication was spot on and our panels are up and running saving us from our horrendous electrical bills with Eversource. Our kids our proud to tell their friends at school we are a clean energy home :) Highly recommend working this company! We are very happy customers!

Smooth and simple process from start to finish

Great job by the team with our install! Sales Rep gave us the right expectation’s and went above beyond. Install was done in less then a day, barely noticed they were even out there. Excited to start saving money, thanks Freedom Forever !

Sweet Sales Pitch, HORRENDOUS execution and service

Everything from the sales pitch to the installation was cake. They told me "It's a no brainer" decision to go with their system and service. I was told multiple times that my geographic area had been researched and that service their AND I QUOTE "Won't be a problem." After the installation, I was completely ghosted. Noone showed me how to understand or work with the system. TWO months went by and I was still paying my electric bill except MORE now. The system wasn't generating anything and Freedom Forever was still sending me a bill. I had to contact them and their response was abysmal. After more deficiencies on their end in sending a tech out, I was told that they would need to install another component because service in my area was poor. I am still waiting for them to fix the problem.

Rip off at its finest

I have never had such a high bill. My bill is higher than its ever been. I am struggling just to keep my lights on and pay a solar panel bill. The solar panels are barely producing any power. Maybe 57 dollars a month but I pay 208 a month for the panels plus a 330 or better light bill. I am very unsatisfied with this company. This is not beneficial for me at all. Every time I call they say it's producing. This is a sorry company.

Stay away from these people!

I had solar panels installed on my roof by Freedom Forever, LLC in June 2023. Long story short, they damaged my HVAC wiring which resulted in me having to bring an HVAC company in to fix it. They did an "investigation" that took about a month to determine that they were at fault. Granted the inspector who came a few weeks prior, verified at that time (in person) that it was their fault. We were then told it would take something like 6-8 weeks to receive the reimbursement. They made us complete at w-9 which I had questions about because from my understanding, a w-9 is an IRS form that is to be completed for independent contractors or freelancers. We were told if we had to pay any contributions at tax time, it wasn't their problem by an "escalations specialist." This was NOT the first and/or last issue we had with this company. Their customer service support is horrendous, and you are lucky if you can actually reach someone over the phone or receive an email back. The sales team provided the wrong number of panels and then was unreachable for about 3-4 weeks. I would stay clear of this company! It is not worth the hassle to deal with their circus!!

Not a happy customer !

I have not been happy with this company since my installation. Panels were installed on October of 2022. I had to be the one to be on top of this company to finally get the panels turned on, which was February 2023. I started paying for the Panels in January of 2023 when they weren't even turned on yet. After my numerous calls to customer service asking when the system would be turned on, one operator advised they could reimburse me for the payments I made for the non-operable panels. That also took almost 2 months to receive. But I figured they are trying to make things right. Then I recently receive a text message (07/14/2023) saying the inverter is not operable. It's a new inverter. From my understanding an inverter should not go out this soon. I have not even had the system for a year yet. Yes, you heard me, I said not even a year yet. The inverter is not made by this company but purchased from an outside company. Because of global constraints, I should get one installed by August 23,2023. With all of this my electric bill sky rocked and I'm paying for the solar panels too. I called customer service for this company, and I was told because it is operable, I still have to pay for the panels AND the high electric bill. What the hell am I paying both bills for if an inverter is not supposed to go bad for years!!!!! Granted no one can tell when something is going to go bad, but something needs to be done. Especially when their customers finance a mini fortune for these panels. Save your sanity and go to another solar panel company! I would not recommend this company.

This company has been a joke since day one. I don't even know where to begin. From it taking a year to install to a leak in our kitchen from them penetrating the roof causing a hole. Looking for a lawyer if anyone can recommend us one. Thank you

Please beware of this company.

We have had solar with them for 3 years and have had 3 inverters replaced in this time. I filed a complaint about production this year after receiving an electric bill for $1200. The reason this happened is because it took them 3 months to replace the inverter. Their decision was that they did not owe use any compensation because they do not warranty equipment that they don't manufacture. Therefore they are not responsible. They also stated that they do not guarantee you will see a reduction in your electric bill. They only guarantee that the system they install will produce what they project it will. Our system did not meet their projected amount, but they don't consider it their fault since they did not manufacture the inverter. We are very disappointed with the customer service and lack of responsibility they have.

in need of much help

I am in Reaford NC , I am 77 years of age A VETERAN I have never did business with any company this backward. I do not know who the CEO might be , but if you are ready to file a Law suit about this company please let me know. I am so tired of I understand but nothing is being done. the bank that finance them must know how they do business, my next move is legal, how can you do a government back program this way. WRAL news should hear about this. Anyone that think about doing solar should know about this. check you company before you sing!

A Horrendous Experience with Feedom Forever: A Cautionary Tale

I must say, this company's service is nothing short of a complete disaster; it's undoubtedly the worst company I could have ever imagined dealing with. Back in September 2022, I made the unfortunate decision to sign a contract with them, and what followed has been an absolute nightmare. Even after waiting for a grueling 10 months, there's still no ETA in sight for them to activate my system. Their communication is virtually non-existent. They went ahead and installed the panels in a completely different layout than what I had originally agreed upon, without even bothering to inform me. To add insult to injury, two random guys showed up unannounced on my roof to do some backfill tiles, and I had no clue what was going on. I've lost count of how many times I've called them, each time being promised that they would get back to me with updates. But guess what? Not a single callback ever materialized. It took them a staggering three months just to install the panels after removing my roof tiles, and another two months to backfill them. And guess what again? The backfilled tiles are a mess – not aligned, not leveled – just an eyesore. They have absolutely no regard for customer satisfaction. Broken tiles have been sitting in front of my garage, and the rest of the tiles have been stacked on my roof for nearly two weeks now, and it seems like they couldn't care less. In my desperation, I asked them to cancel the whole project to avoid risking my utility for the next 25 years without proper support. You know what their response was? A very quick resounding and heartless "NO" – not even a hint of empathy or understanding. Enough is enough! I've filed a complaint with the California Contractors State Licensing Board, but the wait for a response feels like eternity. In the meantime, I've had to resort to involving my lawyer, who is now preparing a lawsuit to force them to cancel this disastrous project. In all my years as a consumer, I've never encountered a company so callous, unprofessional, and unwilling to take responsibility for their mistakes. My advice to anyone considering doing business with this company: run in the opposite direction and spare yourself from the headache and heartache that I've endured.

Chris Laughlin

We have had a terrible experience with this company. Why don't we all get together and sue this company? Talking to them doesn't seem to work.

Zero Project Management and Accountability!

Solar system was installed with a roof replacement in December 2022. It is still not operational. Told several stories from 4 to 13 plan changes with the City before sending the paperwork to the utility company in order to turn on the solar system. 1. Andrew Brown, the sales person initially promised he would be the point of contact for the project (this was in October 2022). He has now washed his hands of the project and sent it to a Crystal Tenorio today (7-20-23). This is the first contact from customer service in which she left a voicemail. We tried calling back twice today… no answer so far. 2. Some of these issues could have been mitigated with proper project management that communicated issues. But we have had zero project management to mitigate slips in the project. The amount of time and money spent by us appear to not matter once you sign for the purchase. 3. Customer service at 888-557-6431 is trying to help but it had zero ability to help with problems on the project. If there is not communication soon… litigation will be our next step.

Buyer beware

My 4.6 kw system was installed fairly quickly – just over 5 months from initial contract (sold by Vivint) to final inspection. Once the system was operational I noticed that in the SolarEdge app, the consumption mirrored the production, which wasn't accurate of course. (Solar Edge makes many of the electronic components, like inverters, that are used in the system). I called FF to inquire about this, which started a 7 month long (and counting) saga of trying to get a consumption meter installed on my system. Communicating with FF is extremely frustrating. Over the last 7 months I have called FF at least 2 dozen times. At the end of each call there would be a promise of "…someone will reach back to you within a few days…" This never happened. I would always have to call back. I waited nearly a month once and never received a response. Back in January I asked FF to add a consumption meter to my system. They said ok, and said it would be an additional $600. I signed a change order in April. Then in May they told me they couldn't install one because I didn't have batteries in my system. I called Solar Edge to confirm this, and discovered this was not true. I presented this to FF, and again was told, "…we'll get back to you". Of course, no one did. Calling them again (it's now July), I received a different excuse: you cannot make any changes whatsoever, for any reason, to your system once it goes online. This is b.s., of course. Needless to say, something really fishy is going on with this company. Either they're just so busy with new installations that they don't care, or their customer management is seriously incompetent. Probably both.

Horrible company

This company is by far one of the biggest scams and worst company you could possibly imagine. They sell you on an idea and a system that cost us 65k and as soon as it’s activated everything they said goes out the window. We are now paying for a system that doesn’t eliminate the bill, it barely makes any difference in the bill despite what they say. Make sure to ask your electric company how they work with solar panels customers beck this company lies through their teeth to get your money and then do nothing to help you afterwards. Also the roof warranty is a lie. I was told that they cover your roof and they do not. One of their roof guys came out to fix a couple of shingles and then tells us the roof needs to be replaced. I called the office to be told that it is not covered. I told them what was said during the sales and setup process, that the roof had a total roof replacement warranty.

Absolute nightmare

Once planning was approved. It took this company almost 30 days to apply for permits. I was told it would take 2 days. So I took off 2 days from work. They did it in one however . The first rain I had water coming in from my ceiling. They dented a roof vent. They came out and repaired it. They where going to Install inverter outside. Which 4 other solar companies Informed me . They should be Inside. Due to the elements. I also found that it's not Freedom solar that warranty the Inverter. It's the make of the inverter. So it was just quick and easy and less monet and time to install outside. Needless to say they are inside. 3 weeks after installation Freedom scheduled my Inspection. There electrician came out. He found many faults so Inspection. Never went through. Nor has the faults been fixed nor have they communicated to me what the faults are. My payments start tomorrow July 7. The solar system is nowhere. Being close to being online. When u give installers a bonus for finishing ahead of schedule. Quality workmanship lacks. I started this project in the spring to save money through the summer months. My salesperson has been helpful but can only do so much. If this company wants to make it right they need to take 10000.00 of system price. Communicate with clie to. If I knew all of this I would of used the same people my neighbor used. His system was bigger cost less. And had zero problems.

Terrible sales, results, horrendous customer service

I would not recommend using this company for your solar panels. I made the huge mistake of buying solar panels from a salesman named Tegan Judd. On multiple occasions, I asked him point blank, if these solar panels would generate enough to eliminate my electricity bill. The answer was always Yes, with the additional comment that the electrical utility would buy back all excess energy generated by the solar panels. Three months later, they started the installation and I started getting billed for them. So now I was not only paying my full electric bill, but for the solar panels as well. The panels finally went operational in July and it took months to get reimbursed for the double billing. Now that things have been operational for a year, I am getting $14 a month benefit from my solar panels. $14? I have contacted customer service multiple times, they tell me they never promised that the production would replace a utility bill, but just that they would generate what they promised they would. The problem is they don't produce what they told me. Now they are telling me that I can request some kind of an "audit" by filling out a form called an SPCR. However, they are scheduling these "audits" 4 to 5 months out. And I have searched their website and can't find the form I have to submit. Tegan has apparently left the company although he still shows as my sales rep. He used to respond to my texts about 3 weeks later. He was going to look at adding more panels, but why should I pay for more panels when they aren't producing what they said they would? I told him it would be best to just come and remove them and patch the roof and just end the relationship, but they told me that can't be done. I'm getting increasingly frustrated with FF—their response time, the lack of options and the lack of action. They're like a cable company—they'll promise the world to new customers, but they don't care a bit about existing customers. At this point, I wonder if legal action is the only thing that will get FF to give this some attention.

Been waiting for over 6 months

Started out good until we paid in full, then had to threaten with legal action to finish instal, now 8 months and after numerous phone calls we received plenty of promises to complete but no action from them. We have contacted the Contractors board in Nevada, registered our complaints, still waiting for a response, my lawyer is preparing the paperwork to proceed with the lawsuit.

This solar company will not tell you the truth and you will end up with a 25 year loan that isn’t not worth . They offered me solar and I agree because I thought this will help me save money long term but it’s not happening not only they lied to me about getting a refund from the government because there’s no such thing now they want me to pay more for having the panels

Bad company

People don’t sign with these people. Because of their equipment failure my solar is out for over 21 days. I had Tesla in a previous house and they were very good. Do your investigation before you buy. My advice is to stay away from this company.

Worst experience of my life, cant even give them one star

Started this disaster a year ago August. They came out did all the engineering. Told me at the sales call that the electrical box needed an upgrade and calculated 2500 in the price. Ok, no issues. However when the electrican came out and told me that they couldnt upgrade the box because it sat above he gas meter and they would have to move the box to in between my two front windows of my house, trench across my driveway and up my landscaping for an extra 26K. I said no way. Then they came up with another idea to place the box on the side of the garage, which was fine, but another 20K to trench 6 feet and run the line over the roof. So now the project is cancelled but no one ever let me know, Communication was poor at best. Then they billed me for the security system install that was an inducement to sign the contract which is how I found out it was cancelled. The wording on the invoice says I am in breach of the contract and how I found out the project was dead. I took the tax deduction last year because the project was still viable and now I have to file an amended return and pay more tax. What a mess and no communication, poor service all the way around. As soon as I said I needed to chat with my attorney the bill for security system showed up and guess what they wont answer the phone now. Big surprise. Do not use this company for anything!

Run. Run Fast and Run Far.

Without a doubt the worst purchasing decision I have ever made. The company seems to have no oversight on any projects. From little things to scheduling appointments with local inspectors to big things like taking 10 months to complete an install that I was told would be 30 to 90 days. And now that its all running, I see that two of my 30 panels are not producing to spec. Bad right out of the gate. Be careful as many of the Sales Companies you work with do not mention who the actual installation and system management will be handled by. Ask up front and if they say Freedom Forever........Run.