Freedom Forever

Referral

I want to thank the customer service team for helping me with getting my referral done, because the sales rep Logan Lightsey failed to do his part and just ignore and lied so he wouldnt have to give out the referral pay and you would just give him business and run with it, which is very unprofessional.

Customer service. Marvin was amazing. Treated me with respect and was. Dry accurate and fast. Thank you Karvin.

Solar service reviews

So far no issue they are diagnosing and will get back to me

Quick, efficient help on the phone.

It was extremely easy to get our solar panels installed

Great experience

Freedom Forever Project

The salesperson was an A+++. The installation crew was also A+++. Customer Services was mostly A. Communications from the Utility Company could be improved. Still waiting for the PTO before we can turn on the system and benefit from the sun!

He was very patient with me and professional and professional

Mike is the representative I spoke with.

He worked very hard to find a resolution to my problem. It didn’t get done today because it had to go to another office for review but he got it there and that is all he could do. Thank you Mike for your help. Lois King. 623-688-4662

So far they have been great to work!

I am very pleased with the communication, follow up and installation. few small paper work issues early on, but eventually got it taken care of. My salesman, Chase Hanley is good at following back up and responsive. The crew that completed the installation was great! Good group of guys, good work ethic, also communicated very well. They did a great Job on the install and ground mount install exceeded my expectations. I will recommend Freedom Forever to anyone interested!

Wilson

Wilson was very helpful and answered my question very promptly. This is the second time I have emailed Forever Freedom customer service and the response both times was exceptional. The first time I was helped by Farrah, who answered my questions completely.

Replacement of Inverter

Our inverter has been having issues for two months now. Solar Edge informed us of thr issues after I contacted them via email about our increased electric bill and possible issues with the system. Afyer a few weeks we received the replacement inverter, but there was no communication from Solar Edge and Freedom Forever, so I had to contact Freedom Forever to let them know we have a new inverter for them to install. This will cost us approximately 500 in electrical costs due to the delay.

On time service just a great experience

Excellent

Knowledgeable

Excellent Work!

Install complete

Brett and his team did a great job! They were not only professional but friendly as well. It was cool to see the install process and have them explain parts of the hardware, battery and usage app. 5 stars to Brett and the team!

Good So Far

I'm always kept informed of all the steps coming up. You guys are amazing at keeping me aware of your next step in the process.

Freedom Forever Customer Service

Karwin- Solar Energy Support Team, provided Me, with Very Good Customer Care. Verified Information with Me, and asked if He could further Assistance Me.

Warranty Transfer

I reached out to Freedom Forever to transfer the warranty on my parents who had recently passed way solar panel array. They had made the procedure very easy, I just wish it was a little faster than 30 days so I know that the system is heathy.

Well I can say is it was very hard afterwards the solar was installed . the inverted and the battery didn’t work . But I got say if it wasn’t for Dan from canton Michigan . He was the only one that actually talked to me and listen to me . For long time got the things roll and he very pleasantly person . Today inverted was in stalled with new one and just waiting for the new battery to be installed . He kind nice personality about him . . Come with smile and keeps me updated . I happy that he takes his job seriously . Make sure his customers are happy and pleased with the job Canton Michigan. You have a very good worker. Thank you, Dan. From Peggy

Hansler was amazing!

I feel that Hansler did an excellent job, answering all of our concerns. He had to do some research to get to the bottom of our issue, which he did! He gets 5 Stars!

install crew "Sturgeon"

crew was very pleasant, polite and professional. Very pleased with work

Nice customer service

Nice gentlemen. Took good notes and pictures to share with the proper department

Danelle assisted me swiftly in enabling the per panel production data on my solar edge app. Now, I can monitor the productivity on each solar panel. Great customer support!

Professional

The employee was very professional