Freedom Forever

The WORST company ever!

I have gone back and fourth with this company for over 7 months now since install. The amount of 1. Lack of communication 2. Lack of information and communication they have with third party companies they force you to work with but won’t help when both companies give conflicting information and 3. The lack of customer service. They told me for months xcel needed to install a new meter for my panels to run electric and xcel kept telling me they didn’t need to. Freedom forever refused to call xcel and 3 months after the back and fourth go “oh we didn’t know there was a change and they actually don’t need to install a new meter” fast forward a couple months I haven’t gotten a bill so I call them they tell me I need to call the 3rd party finance company and I call them they tell me the solar company hasn’t given permission to operate I call freedom forever back and tell them what I was told and they tell me they gave permission to operate so I tell her I am going to three way so she can hear them say they don’t have permission to operate I do that and she refuses to talk saying she won’t talk to a 3rd party and it’s out of her hands but yet the guy is saying on the phone they don’t have the pto and now I’m stuck with no help and no information on my electricity, solar panels, or bills. I regret ever working with this company and HIGHLY suggest you go with a different company.

Customer Service

We have been customers for several years. Our initial request for the number of panels needed for our energy demands were denied. After a year of paying the loan and an electric bill, we submitted a request for the additional panels initially proposed. After many months of waiting, calling and delays, the panels were finally installed. We are now again without battery back-up on our Tesla powerwalls. We received an email from Tesla that there is a defect and they would need to be replaced. They will turn off the batteries remotely for safety reasons, which has now happened. We contacted Freedom when we first received the email, they promised a call back. That never happened. Now we are again waiting for someone to contact us. In the meantime, we have no powerwall and will have to pay the electric bill until Freedom decides to do something. I guess I may decide to join the class action law suit. My life is now a Tom Clancy novel.

Horrible communication

Horrendous communication every step of the way. They sent out someone to take measurements and completely disregarded them, changing our layout and making the roof penetrations without letting us know they were changing things around. After they started the revised installation, they realized they measured incorrectly a 2nd time and had to change the layout again. We were home during this and they didn’t take the 30 seconds to let us know as we wanted panels moved around to other locations for aesthetic reasons which they ended up doing after having to seal up holes they already made. A meter needed to be removed as well which they did and low a behold, poor communication once again as they never alerted us that we needed to contact Eversource to have them remove it from our account. Two weeks went by that we could have done this, but were never told that this was the process. Use a different company, these folks are terrible to put it lightly.

Terrible servixe

If I could put zero stars in would. Terrible follow up. I have panel up and installed but are not working. They cause a leak and still haven't completely fixed their mistake. I wanted and upgraded electrical panel and they removed it with a change order. They dont call you back and wrote in their notes that I agreed to a call back in 2 months. Don't waste your time with this company.

Not respectful of rule, no common sense

It is a Monday dec 22 Oakland Ca, around 6 Am and it is raining none stop and it dark night outside . 2vans/trucks from freedom forever parked in front of my neighbor garage starting to make noise (Radio, van door, talking ….) opening/closing doors) to perform not emergency work on my neighbors house Roof. Again it is 6 Am, dark, it is pouring rain. 2 issues -This company should not work making noise in a neighborhood residential area around 6Am ! -it is pouring rain none stop, they should not be working on the roof specially for repair that is not emergency and when it is still night/dark After 30 min of noise ( truck doors closing multiple times, people talking …I decided to see what was happening and went outside and asked why they are starting so early and making noise ( I honestly thought it maybe an emergency) I got a response from the worker I talked to;”California low authorize work starting at 7 Am “ I told him I will complain, no special response, he and his team seems to don’t care and continued what he was doing. I called freedom forever customer service, the person I talked to didn’t know how to respond either or what to said to my concerns. I asked to speak to a supervisor and Got voicemail , left a voicemail …no call back so far. Company hours is 5Am to 5pm I do understand that work repairs need to be done, but company, workers should be respectful of rules ( noise and safety ….) If it not an emergency please do not start making noise at 6Am and work at night under rain on a Roof ! This should be common sense. the overall attitude of the workers from freedom Forever and handling from customer are not acceptable. I make a research Freedom forever has poor customer reviews… from my interaction with this company and behavior I am frankly not surprise and wanted to let everyone aware

LIEN ON PROPERTY DUE FREEDOM FOREVER

My wife and I have decided to install solar panels. Freedom Forever provided us with a presentation that included a roof replacement. The subcontractor roofer arrived and replaced the insulation and shingles on the roof. However, the roofer subcontractor placed a lien on our property due to Freedom Forever’s negligence in not paying the subcontractor. I have attempted to contact Freedom Forever’s support, but their response has been extremely unsatisfactory. I strongly advise against using Freedom Forever.

Terrible customer service

I would stay away from this company, have delt with no shows, misled on the things being done and will likely get stuck with having to pay for project with no tax credit because dragging there feet. Can’t get ahold of anyone because there phone numbers are disconnected or they hang up on you.

Jasmin buendia

Exelente atencion

Poor service !!

Poor service. I've been waiting since August for the panels to be repaired by some optimizers, and because of that, I'm generating less energy and paying double for energy. SunRun and Luma PR! The installers in Puerto Rico clearly don't know what they're doing! I've waited too long for that repair. I would never recommend Freedom to a friend.

Your company is Trash

Arieus has been absolutely great so far!! Everyone else I’ve dealt with in your company, absolutely worthless

Bad business

This has been the worst experience of my life I called and asked them to cancel my solar contract before it was even installed and was told I wasn't able to that the installation would be done soon so now the solar panels have been installed and they've been sitting on my roof for 3 months and they haven't been turned on I can't get anybody to communicate with me on my timeline and today they were supposed to come and do a pre-inspection and no one showed up I would not do business with this company ever again and I would not recommend them

Buyer beware

I was contacted by a salesman from a company Solar Pros) representing Freedom Forever last year shortly after purchasing a home in Illinois. I told him that this is an all-electric home and I was planning on buying an EV and charging it at home. I didn't have a bill with the electric history for the former owner, but was promised by the salesman that they would contact the utility and get the figures they needed. The contact I received said the panels they installed along the south side of my roof would provide 137% capacity. I got my first electric bill before three system went live and had concerns that it wouldn't generate anywhere near the energy I needed. I called and texted the salesman and he never returned my call. Neither did the project specialist from Freedom Forever. I was connected by a representative for Solar Pros in May of this year for a follow-up. The person I spoke with was genuinely concerned and we worked out an updated plan that would provide more energy. That plan was submitted in June and Freedom Forever sat on it for months. They would not say why when I could reach someone there, which was not easy. In November, they finally assigned a project manager, set the installation date for mid to late December, with a PTO date in mid to late February. The months long delays meant I could not take advantage of the solar tax credits Congress cut this summer because systems have to be connected and fully operational by Dec. 31. I cancelled the project. If you are looking for a solar system, you may get a good deal from a multi-state operator like Freedom Forever, which depends on third-party sales, project management, and installation teams. You may not have trouble contacting them or one of those third-parties if you have a question or a concern. My advice, though, is to check the reviews and consider a local company with a reputation in the community as well.

Freedom Forever services sucks!

My solar has broken down 5 times the last 2 years and only got reimbursed once and the last one never came back to replace a part since he didn't have it the last time

Terrible service

Once the installation started, everything went downhill, the roof was six days old when they installed the solar system, and there were numerous damaged areas to the roof with penetrations through the new roof that were not necessary to install team has zero respect for personal property. We received the permission to operate when to have the system turned on and it did not work at all. Was told I had to wait an additional 30 days before a service tech could come out in the system still doesn’t work now we are told we have to wait an additional 3 1/2 weeks for the next service tech to come out this will add up to almost 3 months after the permission to operate was received in the system still is yet to work. All freedom forever says it’s not their issue. They blamed the battery manufacturer the battery manufacturer blamed freedom.

Complete disaster

BUYER BEWARE!!! DO NOT USE FREEDOM FOREVER! I contracted with Freedom Forever to install solar on my home. After six months it is still not complete. There is no help. You can call a customer service line and be put on hold literally for hours and when you do get to speak with someone. They do not have the authority to solve any problem for you. I requested to speak with a manager or someone higher up, and was told that was impossible. I have spent two months trying to get my project completed and the answer as to why they can’t do anything keeps changing. This is an extremely poorly run company and I would advise anyone to run in the opposite direction. Do not go with Freedom Forever. They will take your money and never complete the project. I am having to hire a lawyer to file suit.

Shady at best

Signed a contract for one monthly price but then the day after they install we get a revised contract that they want me to sign with a higher monthly price. The crew left handfuls of bolts/screws laying in the side yard and there was even a cigarette butt in our backyard turf.

Unacceptable Panel change from Qcells to JA Solar

I am extremely dissatisfied with my experience with Freedom Forever. Every contract and legal document I signed for this project explicitly listed Qcells panels as the equipment to be installed on my home. The brand, quality, and performance of Qcells were a material part of why I agreed to the system and the price. Despite this, the system installed on my roof uses JA Solar panels instead of Qcells. At no point did I sign a revised contract, documented change order, or written amendment authorizing JA Solar in place of Qcells, and no price reduction or financial adjustment was provided to reflect this substitution. In my view, installing a different, lower-value panel brand than what is stated in the signed documents is a serious contract issue and a clear misrepresentation of the product I agreed to purchase. Qcells and JA Solar are not equivalent in terms of reputation and Price. Based on this difference in price and quality, There is at least a 30% gap between what I contracted for (Qcells) and what I actually received (JA Solar). I effectively paid a Qcells price and was given a different, lower-value product. That is unacceptable. I am formally requesting that Freedom Forever: Compensate me for at least 30% difference in price and quality contract adjustment, or Replace the installed JA Solar panels with Qcells panels as originally specified in my signed documents. If this is not resolved promptly and fairly, I will consider escalating this matter through formal complaints to consumer protection agencies, licensing boards, and other appropriate channels. At this time, based on my experience, I cannot recommend Freedom Forever to other homeowners.

Find someone else

This process has been an absolute nightmare. They are unprofessional, damage your home, and leave trash everywhere. The "90-day" project has taken 8 months. The install took 5 days, opposed to the 2 days they said it would take, causing me to miss work and lose compensation. They are refusing to reimburse me for damages and missed work. I have now resorted to legal action against them. This company is terrible. Find another company!

Stay away

Several inspection failures, I would stay away from this company

Forever is bad for business

My solar panels have no worked in 6 months had to wait an 30 for someone to come out and fix them...in you contract whatever watts the contract doesn't give for that year is to be paid out...so I call a customer service representative try to get to call pay the due date and I found it very deceitful so I call the next day if I hadn't done that and listen to them I would have missed out on them paying me out.thanks god I called and didn't listen to them...well we got the claim in and they told me give us 120 to send out your check...here we are 120 day and still waiting..called to see what was going on and no only didn't I get answers I got a lot of excuses about be backed up and them not having enough people...not my problem..not only was he rude and trying to hung up on me because he didn't have any answer for me so he got upset..bad service from the start and one of the biggest regrets I have ever made dealing with this company and the solar panels nothing about this has been a good experience from start to finish...BEWARE RUN I PROMISE YOU WILL THANK ME...

Your Human was hard to understand. She and whoever she consulted could not answer my question. They referred me to my utility company. Could NOT speak with a Human and no option on their menu to answer my question.

Awful

This was the worst experience, the panels look horrible, they are placed in the wrong place. They left trash everywhere. I am so disappointed by the entire process!!

RUN AWAY ! WOULD NOT RECOMMEND

If there was a negative 5, I don't know if that would be a sufficient number regarding Freedom Forever. like other reviews installation piece of the puzzle smooth, everything there after as been a complete and udder terrible experience, complete Sh'T Show !! The right hand does not talk to the left. Freedom Forever has canceled and rescheduled I can't even tell you how many times. We are *currently still awaiting the "last inspection" to take place - to which has been rescheduled so many times since September if not prior (I've lost track of how many times this has occurred) We have received notifications from Freedom Forever LEGAL TEAM! and I was told, that was sent in error that the 'system' automatically sends that if the 'ticket' is open. Really concerning! The customer receives threating texts/emails/letters of legal action being taken against them, when it is Freedom Forever who is having issues completing the project. Not sure if they need IT to revisit the software program, they utilize to resolve that matter. Weather they need to hire more technicians to avoid the continued canceled appointments. But I truly wish I Never decided to move forward with Solar at this point. Absoutley terrible company terrible communication, terrible execution of the project set forth by the company. Would Run away close the door if Freedom Forever comes knocking in your area!

Jazmin Buendia

Did a great job,very personable

Management level knowledge/lack of

Contract was changed many times throughout the process as it changed management levels. Finally after months of changes prints and changes were complete. Crew showed up with different product than listed on prints. After 3 hours of correcting things install began and crew completed thier job in record time. The crew showed thier professionalism throughout the remainder of the install .