Freedom Forever

Tasha was great! Freedom Forever needs help

Hard to get in touch with

They have no intention or desire to complete a project. Customer service means nothing to them.

Insufficient battery chargine

I have been dealing with this problem over this last week of the system sending most of the excess solar power to the grid instead of the backup battery. Mornings start with the excess power going to the battery but when the excess power approaches 2 kw it then gives most of the excess to the grid and reduces the charging power to the battery to about 0.25 kw. Over the past week the battery gets charged to just under 40% while the rest of the power goes to the grid. Not happy with this since I am getting insufficient solar power. I have contacted Solar Edge (Case #6447060). They have done nothing. I have contacted ENFIN and was informed that they are now partnered with Omnidian for solar system issues. I was told by your rep that your company needed a work permit to figure out the problem. I eventually got a case # 01684359 with Omnidian. They initially thought there is a "Virtual Power Plant Agreement" with the grid. They think that Solar Edge may have this. PGE (the grid) denies this. Omnidian yesterday decided to perform a firmware update on the battery, then a reset, and are now monitoring the system. So far the system is still giving most of the excess power to the grid. Somebody needs to figure this out because I am very very very dissatisfied!!!!!

RUN AWAY!!

DO NOT USE THIS COMPANY!!! No resolution to problem after problem after problem. I've spent hours of my life on hold and on the phone trying to have things resolved, but you know what I haven't done... is miss a payment on my solar panels. We are out hundreds if not thousands of dollars waiting for our annual review to be reviewed bc we had to pay electric bills on top of our solar bills while our system was down. A year ago my inverter needed to be replaced. It was replaced after being on backorder, so my system was down for 6 weeks. I was assured I could submit a request for our annual review of production, but you have to wait to do that until your annual grace period (ours is July/August), so we put a reminder in to call and did so to submit our request. Now it's February (a year from when the system was actually down and when we had electricity payments on top of our solar payment), and we've had no follow up, no resolution, and help from Freedom Forever. Every time we call (monthly) it's a run around, no supervisor or manager available to help, and a backlog of problems they're "working through!" However, I've been told today it'll be escalated for the 3rd time... PLEASE DO NOT GIVE THEM YOUR BUSINESS if you don't want the biggest headache of your life!

Terrible experience. The worst company I have Ever worked with

The inital experience was fine. the independent sales rep was great. Once Freedom took over the project everything fell apart.. The system wasnt installed within the "garaunteed" 60 day time period. There were delays with the roofer and the initial tree subcontractor, because they stopped working with the company because they werent being paid for projects the already completed. My installtion was completed 3 months after permits were issued but it took another 2 moths for them to file the necessary paperwork with the utility for me to get my PTO. The only reason it got done was because i reached out to a contact at the utility company who the pressed Freedom for the information. After the over 6 months of waiting for Freedom to coordinate the tree work I paid for they were still unable get a vendor to do the work. I had to reach out to tree cpmanies on my own to get the work completed because my panels were operational and i had been paying for them but was getting no production with the trees. Its been 3 weeks since i paid out of pocket for the work to be done and almost 2 weeks since i completed the change order paperwork with freedom for my $10,000 refund and I cant get anyone from freedom to tell me when they refund the money. Its supposedly waiting on approval from the CFO, but that doesnt make any sense because I have a chnage order signed by the president of the company. I could write a 5 page review about how bad this company is and the issues I have experience through the process. I am a project manger and understand delays and things can arise, but I have managed multi million dollar projects with less headaches than this siomple panel install. STAY AWAY FROM THIS COMPANY!!!!

Worst customer service experience ever

If you live in Minnesota and are a freedom forever customer you need to consider filing complaints with the attorney general, department of commerce, better business bureau and seek information on class action litigation. Freedom forever had sold systems in Minnesota and is incapable of supporting them. Freedom forever has zero support or infrastructure in Minnesota and they are not able to support the systems they have sold

This company sucks slam the door on them, don't use them.

Even when I start of in the review. It won't let me put the state I live in. I do live in Michigan. Had a smooth-talking sales person from Texas. Did our research start? Everything would be okay? Sounded like a win-win for us. Not only did they hook the wiring up incorrectly and almost caught our house on fire. Smoke out or basement, fry the wash machine, microwave and water softener. But now wont pay for the damages. All 3 water spickets on the exterior of our aluminati house had arched across, and black smoke burnt all over the aluminum siding. They put the panels on our house in early July. This is the beginning of February, still not operational. We were supposed to get a battery back up system. But they installed an energy assist battery. 2 total different concepts. They guaranteed if I didn't produce enough electricity. They would pay the difference. Now they are saying they were only pay. only 85%. In Michigan, we have snow unlike Texas. The panels are covered from snow the installers should put the panels at a large enough degree to allow snow to slide off. Not at a flat parallel level. We have 4 months out of the year with no solar energy savings. But for an additional costs. I can pay for a lift package to change the angle. Shouldn't your engineers have noticed it from the beginning of installation. Now good leap has bought out freedom forever. And you have to go through them first and they decide if they'll repair or pay for these services. Any contract I had through freedom forever is now void

Not satisfied

I have no problems with the people answering the phones, they have always been very friendly. But the fact that I'm paying for the solar panels plus the electricity doesn't sit well with me. My system hasn't been producing energy since December 2025 because of the Inverter not working and every time I call to have someone come out and fix it they tell me that they don't have the parts so they can't schedule an appointment.

Terrible service

When I signed up for solar I was excited. I did this in August. The first thing I asked was what happens with roof issues. Every person who came to my house I asked the same question how is my roof. The panels were put in at end 2025. At the beginning of 2026 I had a major leak requiring dry wall to be removed and painting. Then because rain was forecast I had the area patched up. Then the roofer said it would be easier and cheaper to have the panels removed temporarily so the roofer could be fixed. I phoned and after an exhausting discussion with multiple people nothing happened. Then today I get an email for me to call sunrun to deal with the issue. AI did not recognize my number or address so I was disconnected. I phoned freedom and again the run around. No one could tell me how much it would cost to remove and replace the panels. I was offered a visit for $150 an hour to see whether the freedom people were responsible for the leak. The installers were terrible. Garbage left in my garden. Nails metal all over my property and too much time to do the installation. I am upset because no one told me there were problems on my roof so I could fix it before the panels were put in. The panels are not working so with information I could have completed the fixing of my roof. Now it will cost so much more to fix my roof. My calls are answered by AI and then I get the run around. I started dealing with this problem at 11 am today and I am still dealing with the issues. I am extremely upset about this process. The man who sold me on solar does not even bother to answer phone calls and emails.

What a complete and extreme disappointment

Freedom Forever has been a complete disappointment from the word go. Any reviews with Trust Pilot or any other review site will reflect (with specific examples, if needed) all shortcomings of the experience with Freedom Forever. What a disappointing disaster.

Worst Customer Service I have ever had

Absolute worst customer service we've ever had and we didn't actually get solar installed! We signed a contract with Freedom Forever in May of 2025. Everything was ready - financing, approved plans, we just needed an install date. I tried for 6 months to get our rep, or someone from Freedom Forever, to help us. Hours and hours on hold on the phone, emails and texts sent with no reply. Our rep changed hands twice and we were put with a regional supervisor, who was worse than all of them! Long and short, we did not getting installation because Freedom Forever reps did not schedule. By the time our rep got around to scheduling, they couldn't fit us in before the new year. What a waste of time and energy. Absolutely awful.

The worst 5 months still no solar

Absolutely mind boggling how this place is in business. It’s been 5 months and I still have no solar !

Installation was ok....post work to get PTO was horrible

As with many other complaints, the communication (or lack there of) from the responsible people does not happen, they rely on their Customer Service employees to take the brunt of the complaints with no follow-up or communication with the individuals that are responsible for the work and in this case ...LACK of WORK. This is a horrible business practice.

Freedom Forever: PTO Pending for 3+ Months

This has been one of the most frustrating experiences I have had with a solar company — Freedom Forever. I signed a contract with them in June 2025, but my system is still stuck in Permission to Operate (PTO) status. The delay is entirely due to repeated errors in the documents submitted to the utility company. Each time the utility requests corrections, Freedom Forever fails to provide the correct forms or respond to emails. I contacted the utility company directly and was informed that the application is still pending because the submitted system size was incorrect. The application listed 0.783 kW, while the correct value should be 7.83 kW. This kind of error is basic and should have been resolved immediately by a professional company. Adding to the frustration, Freedom Forever’s customer service is extremely poor. Calls and messages to the salesperson and support team have gone unanswered, leaving me without any updates or solutions. As a result, I have not been able to use the solar energy I invested in. Based on my experience, I would not recommend Freedom Forever to anyone. Their repeated mistakes, lack of accountability, and poor communication make them a company to avoid when considering solar installation.

Worst solar company ever

Would rate 0 stars if I could. We had 80 panels installed in may and they STILL aren’t working it’s now January 2026 We also own a tree company and worked as a subcontractor for freedom forever and NEVER got paid they have almost 70,000.00 in UNPAID invoices for work that was completed over 6 months ago AVOID AT ALL COST

No good company

Very bad, they installed the panels on August 2025 and at today Jan/2026 is not working yet, also be in contact with the technician or admin is very difficult. I do not recomend this company. At this point I do not know if they will complete my solar project

Do I even continue to do the solar project

After reading reviews and the headaches I have had since June of 2025 should I abort the solar panels and installation? I am seeing mixed reviews and wonder how I go about making sure this would be a best case option for our home. Does anyone have a best contact for solar companies to reach for currently freedom forever has a strong sales team but the installation has had headaches where they claim no fault of anyone yet the plans don't match anything discussed and repeatedly it gets pushed out. Please, anyone help a consumer make a good options with solar or DO NOT utilize them? Thank you for any tips or advice.

Don't tell you everything

Ive had their solar for 5 years, not many complaints till NOW! Ive contacted the better business bureau! At no time during my consultation was the words putting a lien on your house ever mentioned! Cant refinance, cant get an equity loan, you cant even sell your house! Its so shady! Ive asked them to remove this! But they refuse to get back with me! At this point every were and every place will know not to get solar . This is a huge problems of lies and not the truth!

Overall Company Review NOT AN INDIVIDUAL review

I have currently been without solar since September 13, 2025. The date of this review is January 20, 2026. There have been technicians to my home three times, the last one being January 16, 2026. The technician installed a new inverter, however, my Sunrun app is still not working showing zero production. I will say that the young lady who helped me today was extremely efficient and if this rating was for her alone, it would be five stars. However, since this rating is for the company, overall I would give it zero if possible this is not the first issue I’ve had with Freedom Forever. It has been nothing but delays no communication the right hand not knowing what the left hand is doing, etc..

Having problems with company getting my rebate customer service don’t know how to fix this

Pitiful

No matter what number I call I can never get a hold of someone for help. Our solar paInels have not been generating since May. We need help ASAP so that our bills are not so high. We are losing money and no one gets back to me even if I email. I am at a loss and don't know what to do. I have a hard time even giving this a one star.

reedom Forever installed my solar system, and it has repeatedly failed while the company refuses to take responsibility. On 12/19/25, my system suddenly jumped off-grid and all power shut off. I contacted Enphase (the manufacturer), who helped me reboot the system and clearly told me that if the issue continued, I would need to contact Freedom Forever since they installed the system. The issue did continue — once a week later, again the following week, and most recently three consecutive days in a row. When I contacted Freedom Forever, they refused to assist and repeatedly told me to call Enphase, despite me explaining multiple times that Enphase had already confirmed Freedom Forever is responsible for inspecting the system. The representatives would not listen, offered no solutions, and attempted to end the call without helping. I called Enphase again, and they reaffirmed that Freedom Forever must inspect the system because Enphase does not handle onsite installation issues. At this point, I am being passed back and forth while Freedom Forever continues to take payment for a system that does not function reliably and leaves my home without power. If something goes wrong after installation, be prepared to get the runaround. Based on my experience, customer support and accountability are severely lacking.

Customer

Worst Company I have ever dealt with. I purchase this solar system in April 2025 .I have made payments with no hookup on the grid until January 2026. I also lost the tax credit. Plus no one check local requirements got disapproved 3+ times..I am out several hundred dollars I am not A HAPPY CUSTOMER.

Ambivalence and Silence

Working with freedom forever has been the most blindingly painful experience of my life. I have never met a company that has been so resistant to talking to me. At every turn except the initial sale I was ignored until miscommunication and bad information became so rampant that I was for the first time in my life considering legal action against a company. I tried everything from extreme passivity and agreeableness to legal threats and being a very squeaky wheel. No power on earth can cajole Freedom forever to take its customers seriously. It will do what it’s going to do, silently, and in its own time. I tremble to consider the possibility that anything could ever go wrong with the system and I’ll need to ever speak to a freedom forever representative again because I know it will be a year long process of waiting around and hoping something is happening. The install took over 2 and a half months to complete and during this process I was insistently calling every number available to me trying to get information on what the problem was and when it was expected to be resolved. My project specialist and sales representative were totally unresponsive and the general customer support was full of yes men who did anything they could, including giving bad information and false promises, to get me off the phone. It is with enormous relief that I report that at the very least the system is installed correctly. Admittedly the install team itself seemed to be friendly and competent so shout out to the local installer for that for somehow doing their job when corporate is such a total crap show. I rue the day I signed a contract with Freedom forever and will emphatically warn anyone from ever signing with this company.

Technical support

Technical support call they could not explain any thing and she was very rude in answering