Freedom Forever

Terrible service

Freedom Forever Leadership, I still have not recived my form 1 Residential form for tax credits! We are going on 4 months!! This is unacceptable!

Scam!

The sales rep came out last summer 2022 and gave his presentation. It all sounded great so we signed up. He offered a Vivint home security system and we declined as we already have a security system. He told us we should just take it since it was free and then we would have a backup if we ever needed it. So we followed his advice. Vivint came out and gave us our system which we left in the box and stored away. Then someone came and inspected our roof. The sales rep sent us their proposed design. They wanted to put panels on the north facing roof (front of our house). I asked of we could put them all on the south facing roof as they wouldn't He visible from the front of the house and the south facing gets all of the sunlight. Several weeks went by and I heard nothing. I called and texted our rep with no response. I waited on hold at their main office number and left messages and never received a return call. After sharing this in a google review someone called me. They sent me a new design with all panels on the south facing roof. In this design there were 3 less panels but the same price. I reached out again to understand why the price would the same but with less panels and received no response again for several weeks. At this point I decided to cancel this project altogether. I called and the cancellation was very easy. After canceling and receiving a confirmation number, two months later I received an account statement from Mosaic (the lender they use). I called Mosaic and they said they had not been notified of the cancellation and that Freedom Forever would have to let them know and return the funds that had already been distributed to them. I called Freedom again and they told me that they would notify the sales rep and he would notify Mosaic (the lender). Two weeks pass and Mosaic reaches back out to me to let me know that they still haven't received anything from Freedom letting them know the project was canceled. I called Freedom again and this time they told me that they notified their Renewal Finance team and they would let Mosiac know about the cancelation within 48 hours. I called back 48 hours later to make sure this had been done. This time I was told it would take up to 2 months for Mosaic to be notified. So long story short Mosaic released funds to Freedom Forever and they have been sitting on it. Finally they let Mosaic know and that loan was cancelled. Then in April of this year (2023) Freedom calls me saying I owe them for the Vivint system. I tell them I still have it unused in the box and am happy to return it. They tell me they can't accept that and send me a bill for $3000. This company is a scam. If they were so great they wouldn't be knocking door to door begging you to meet with them. Let that be your warning sign and steer clear!

All salesman are bad do not follow up, gives wrong info.

Real bad customer services, it took forever to follow up. should not ever gone through with them. I changed 2 salesmen because of their lack of follow ups and they are sweet talking how quick they work and gives me wrong info. Once I decided not to go through with this solar, they threaten me for cancellation charge. Top sales man called me and sweet talk me again, now is installed it's passed 2 weeks the final inspection was never yet filed yet per city. I called the sales complained and texted me back that his currently out of country wanted me to contact customer serves directly... really bad. I whish I can tell them to take them away. Don't want to deal with them at all.

Horrible

Great at communicating until they make the sale. Been ignoring my emails for months. My solar panels are not performing at all - in fact my electric bill is higher now than it used to be before I had the panels. No response from them. Now I’m stuck with a high electric bill and a solar loan. My mistake for not reading the reviews before going with this company. Also not surprised at all to see such horrible ratings. This can’t be legal for them to abandon us like this so I’ll be pursuing this further.

Beyond irreprehensible

LIARS, LIARS, LIARS! Get a lawyer right away. Total scam. Worst company I've ever dealt with in my life! Put a second on my home, never told me. Now I can no longer get a home equity loan or anything with my equity. It's been almost a year now and the system still doesn't work. They keep making "mistakes" and can't even get through an inspection. RUN!!!!!!!!!!!!!!!!!

When they first started, they were excellent then their communications stopped very hard to get a hold of. I’ve been without my power panels now for four months plus I Tried to do DIY from the directions that they texted me the directions did not work now. They tell me that I have to wait another week or two before they send somebody over to fix the problem. I do not recommend them and if I could give them a zero I would.

Terrible customer service after the sale

Freedom Forever installed 2 SUNRUN systems on my home. About a year and a half apart. The second one was installed in August of 2022. In November of 2022 I noticed several roof leaks where the second system was installed. After 4 visits by Freedom forever techs to repair the leaks they sent me an email that said the leaks were not caused by the solar installation. We had a snowstorm in late February. As the snow melted, we had leaks from both systems, one of which caused inside damage. I then asked them to remove the panel so I could have my roof inspected, which they did. I had 4 roofers inspect my roofers. All 4 stated that the leaks were caused by how the mounts for the solar panels were installed. The shingles were cut, and flashing was not properly installed. The Manager of Freedoms local office came and inspected my roof. He stated that the first row of mounts was too close to the edge of the roof and that some of the mounts were not properly tightened down. Sunrun sent me a check for $5225.00 because Freedom would not cover the full cost of a roof replacement. Freedom Forever will not send a check to cover the other half unless I sign a claim release form. The problem with the form is it limits my ability to go back after them and claim the cost to repair any additional damage done by the roof leaks is found during the repair process. It has taken 4 months of being jerked around by Freedom Forever to get to this point. Sunrun stepped up with no problem with 2 weeks of learning of the issue and issued a check. Freedom forever wants me to sign a document that states that they deny any liability and includes a non-disclosure clause. As well as a clause that I cannot claim any additional damage. All the roofing quotes have a clause in them that states if any other damage is found that that work will be quoted as it is found. Stay away from this company!

DO NOT RISK IT. SCAM!!!!

Existing or potential customers: while they show excellent customer service when selling and installing - they do NOT actually produce as promised in many cases. It’s a scam business. If you’ve already installed: diligently track production and retain legal council immediately as they will not resolve failures. My solar panels were installed in 2021. Within six months I had a significant power outage in my home due to the (per electrician) TERRIBLE work done at installation. This resulted in a $700 electrician bill to fix. I had a delayed PG&E bill due to service changes in my town, so did not realize for over a year that they were not working as promised and guaranteed. I was guaranteed an annual production of 9,960kwh. The first year I only produced 450kwh, and 500kwh the second or in layman’s terms FIVE PERCENT of the guaranteed production. I got massive PG&E bills. Freedom forever sent a tech to confirm the panels weren’t defective (but only after months of my having to call and email them). The technician confirmed panels were working well but stated due to the amount of shade and lack of direct sun they never should have installed them to begin with. They told me I didn’t need direct sunlight with these “new types of panels” a LIE to sell me a product they knew wouldn’t work. After six months of attempting to resolve with Freedom Forever and getting promises to respond within a week each time I called or emailed - they finally just went silent - they refuse to do ANYTHING. In addition to the panels not working and the electrical issues my roof is now leaking horribly from where they installed the panels. My neighbors who referred me to them, have also reported they are producing less than 40% of promised and now are experiencing the same issues I am. I’ve retained a lawyer and my neighbors are also seeking legal counsel. I recommend anyone else experiencing issues to not waste time trying to resolve directly with them, get a lawyer right away. They will give nice replies online to give an appearance of customer service but it’s all a deceptive ruse to try and get more suckers like myself to buy their faulty products. Don’t fall for it!

Deceitful and untrustworthy

Do not do business with this company. Their representative lied to my husband and I claiming we would receive 26% "physical money in a refund direct deposit" when we filed our taxes. He did everything in his power to lie to us and get us to sign a contract in a rushed manner (which we did not have time to read every single detail). All this company wants is your money. Please find another reputable solar panel company because Freedom Forever is not.

Worst Experience

I have had my panels installed since August, Still not working. I call and email my supposed support team and no one ever responds. I the 1800 and no one knows anything. I am close to getting legal advice. Don't deal with Vivint and Freedom.

No Customer service after installation

I need to have my panels removed to have my roof repaired but for a very a month no one from asset protection has contacted me to or a quote. No one answers the phone and I hate the repetitive voice when on hold. Please contact me before my HOA will not fix the roof!!!!

Worse ever to deal with

Try to avoid this company. Worse customer service ever. They will attempt to bait and switch you for more money than original conversations. I have a guy came out to the house. He gave me a quote. After the initial meeting, there's another guy came in to the picture and then another guy comes out to the house for inspection. I was told many times that's the price that I will pay for the solar. 1 week later after the inspection, I was told that I would need an introvert micro something. I agreed to it and confirm with them that there are no other costs associate with it . They stated " NO" .. A few days later, they wanted another 11k for my roof to be done. It was a total waste of our times . Ignore this company if they show up to your house.

Over promised underdelivered-Please do not get fooled

This company got at least one star because they are good sales people. It was stated that it would be guaranteed that the saving in power for the panels. We have yet to get any power. We received PTO and had to wait for the monitoring department to activated the system. Four weeks later they did come out and activate. Since they were not activated before the first payment were are supposed to receive a refund from Forever for that, We are still waiting on this refund. Two days after activation, the solar panels have stopped producing. We called and was told yes they see a problem but it would take 7-10 days before anyone will look into the problem. I asked about the refund and was told it was still processing. I asked them since the panels were not producing and we have yet to receive any benefit from them, I would like to submit for another refund since payment was due. I was told that since they were "activated" I was not able to ask for a refund again. If Freedom Forever comes knocking, please do not answer.

FF gets an F from me

I would not recommend this company. Besides missing an item in the installation that resulted in a first failed inspection (don’t they do this all the time?), they installed a faulty inverter, so my system is not working nearly 2 months after I’ve received permission to connect to the grid. There’s no indication of when this will be resolved, and the company has insisted they will not provide any compensation for the loss of power generation. Furthermore, it requires persistence and extraordinary effort to get an answer from anyone: they miss their own deadlines and scheduled calls. I wish I had gone with the neighborhood solar coop, as the consultant from SolarEnergyWorld would have personally shepherded the process through for me and been a reliable point of contact. The Freedom Forever experience is more like an impersonal factory line model. Unfortunately that meant not a lot of transparency throughout the process, lack of responsiveness, and frequent delays.

Holding money and no work done

In this era of instant money transactions, Freedom Forever refuses to meet even the minimum of financial integrity. I had to cancel my project due to health/medical issues. The lender had already sent the full amount of the project money to FF. Instead of “processing” a return of the funds, FF is hiding behind an absolutely deliberate scheme to keep the funds for 60 days. They earn interest on my account fraudulently representing that they must hold the funds. Scam artists.

Complete Garbage!!! DO NOT USE THIS COMPANY

Dishonest, horrible communication, unkept promises, unlicensed electricians, sales person was dishonest on several occasions, told me that I would be reimbursed for the unfinished worked, no sense of urgency to complete their contractual agreement of quality work. Please heed this review and the others.

Freedom Forever has the worst customer service I've ever delt with. I signed a contract with them 4 months ago and ive already made 2 payments but my system is not working properly. They installed solar panels and a Tesla battery wall. On January 2nd, Tesla detected a fault in the battery. So shipped out a new one to freedom forever as a replacement. That replacement arrived on the 17th of March 2023. I've been calling freedom forever for the last six weeks trying to get an answer as to why the battery is not working. I have been constantly been given the runaround by every customer service representative with freedom forever. They have tried to give me multiple different reasons and explanations. None of which have been accurate. They told me that my Entergy meter was bad. I contacted Entergy and that is not the case. Freedom Forever told me that they would not send anyone to check my system unless there was some form of emergency or the battery was on fire. They absolutely refused to help me in any way. They suggested I contact Tesla so I did. Tesla was extraordinarily helpful with this problem. They could not believe what freedom forever has been doing. Tesla informed me that they have the invoice statements and e-mail correspondence showing that they had spoken to freedom forever back in January. Freedom forever was made aware that Tesla was shipping a battery to their warehouse as a replacement for my property. No one from freedom has ever contacted me in any way about my battery that has been in their warehouse since the 17th of this month. My wife and I have both been on the phone with freedom nonstop for the last four days. They continue to try and push the date out further and further by saying things like do you have an invoice number for the battery or do you have any more information for the battery. I think they are just trying to buy more time. I feel that's because they don't know where the battery is and have lost it somehow. Or someone at freedom is using my battery. Tesla has now reached out to freedom forever to find out what they've done with my $15,000 battery. That's the only time I've ever gotten a call back from freedom is after Tesla reached out to them to find out what they've done with my property. Freedom Forever has the worst customer service I think I’ve ever delt with. Freedom Forever will not do anything for you unless you force their hand.

worst company and service EVER!!!!!

If anyone mentions Freedom Forever to you, RUN AS FAST AS YOU CAN. This is a long post, but worth reading if you're thinking about using this unethical company....because, in my opinion, it is totally unethical to take someone's money and not provide the service they are paying for. I signed the contract and had the panels installed back in November. It's now March and still no solar power turned on yet. Yes, I have been making 2 payments each month....one for the solar power (which I still don't have) and one for my local electric company. No words to describe how angry and disappointed I am. Back in January, after 2 months of no solar power turned on, I checked and they said I hadn't completed a form for the local electric company to do their inspection and give permission to turn it on. WHAT? No one told me about any form. No one. And the portal said "we've submitted all proper forms." So they sent it to me and it was several pages. They said to sign pages x, y, z and get it notarized. I did the very next day and sent it back. Still no solar power. Next month I checked again, and they said there was still one more page of that form that I needed to sign and get notarized. They had failed to tell me about that page. So I signed that one, notarized it, and sent it back in. Now, it's going on 5 months without any solar power, and the portal still has the same thing that it had back in November. Also, they said they would reimburse me for all the payments I'm making since signing the contract since I'm making 2 payments each month (solar and electric). That made me feel better until they said I had to sign a W9 because the reimbursements were going to be 1099 next year for taxes. Yes, I have to pay tax on those reimbursements. After 5 months of having these panels but no solar power, they cannot give me anything concrete about when I will get my solar power. They want to blame it on the local electric company saying they are waiting on their inspection. But that wasn't the case for the 1st 3 months for sure!!!!! If there was any way I could have these panels removed and cancel the contract (without losing thousands) I would do that today!!!! I'm 70 years old and have dealt with many, many companies and their service. Without a doubt, Freedom Forever is the absolute worst! I soooo regret not doing a search of the reviews before signing that contract. One more thing. When the sales people were selling me this system, they said the federal tax credit would be a one-time reimbursement....that I would get the entire credit at once. That was completely untrue. 100% false.

UNSAFE BUSINESS PRACTICES AND TOO MUCH TO LIST

DO NOT USE THIS COMPANY! I prefer to only write positive reviews but after dealing with this company I feel it necessary to warn people to use another company! I signed a contract in April of 2022 and the panels were installed in July of 2022. I started making loan payments in August of 2022 along with my APS electric bill. It is now March 14, 2023 and my system is still not up and running! We are now waiting for the City of Phoenix on a permit that should have been applied for and submitted BEFORE INSTALLING a $103k solar system on a consumer’s roof. This company has UNSAFE BUSINESS PRACTICES, UNETHICAL, UNPROFESSIONAL AND FLAT OUT LIARS AND SCAMMERS After they sell you the product and after installation of the panels you can plan on no communication unless it’s through automated texts messages but never will you get a call from anyone that knows anything about your project. They have gatekeepers who do the dirty work and who tell you absolutely nothing useful. They have now text messaged me on three different occasions saying they would be at my residence for a final but then NO SHOW, NO CALL, NO NOTHING!

Does not Honor Warranty and sketchy sales tactic

They offer a good low price to reel in the sale just to try and make it up by claiming my 3 year old roof failed a "bend test" on the shingles. This "bend test" comprised of the site surveyor bending a roof shingle flat to see if it will leave a crease therefore claiming the shingle does not have any integrity. If you bend a brand new shingle flat it will leave a crease... Their second reasoning is that the shingle is missing some rock granules and therefore, when they install the solar, the foot traffic would only make it worst and potentially leak. They are asking for us, the homeowner, to replace the roof or agree to void the 10 year roofing warranty. Their dirty sales tactic of putting the roofing repair on the homeowner is something to be on the look out for. Obviously they do this so that they do not have to worry about the home owner claiming any roofing warranty because the brand new shingle roof when done correctly should last easily 20+ years. I would highly advise to avoid this company and their solar installers.

Quick to take your money, slow to respond to you.

I reached out to Freedom Forever and worked with Kolby about their solar panels. At this time my wife and I decided we would move forward with having them map out our roof and get the design ready. Unfortunately, we ran into a family hardship and decided that we could no longer continue with having solar panels installed. In November, I reached out to Kolby via text (90% of our communication was done this way) and let him know that we would have to cancel this project. He asked if there was anything he could do to keep the project going and I let him know that with our hardship that we just couldn't move forward. He said he would submit for the project to be canceled. It is now March, three months later, and the project has not been canceled and the loan from Mosaic is still on my credit report. I called Mosaic, the leanding company, and asked them to delete my load as I have canceled this project. They informed me that since they have sent the money to Freedom Forever, they would need Freedom Forever to cancel on their part and send the funds back to them. I have called Freedom Forever at minimum three times asking for my project to be canceled and issue a refund to Mosiac. When I spoke to them in January, they told me that it is in the process and should be deleted in 30 days. As of 03.08.2023, the loan from Mosaic is still showing on my credit report. I am asking that quick steps be taken in sending the funds back to Mosaic and my account be deleted. We have used zero of the funds of the loan.

what a piece of sh...t

Are u serious people? Customer service from the 1800s? Unethical sales strategies? Why did I do this to myself???? WHY!?

Awful

There goal is to make a sale period!!!! I have called many times just to get a download to monitor the panels. Still nothing Had a friend recommend this company (one year has passed and he still hasent gotten the "promised"$500.00 referral fee). He had to hire a contractor to rewire the battery emergency supply to his house as it was wired wrong. He now regrets Freedom and would not recommend them, I agree. I had a 30amp RV plug on my electrical panel which they removed and replaced with a breaker that dident fit but left it as is anyway. I had to replace it myself. One thing really irritates me the most. They tell you you will get a rebate if you pay taxes and they show you what you will get. But what they "don't" tell you is that if your tax liability is low as it is with most retired people you wont qualify for the rebate. So your stuck with the maximum payment from the financial institution your using. In other words the rebate doesent exist and does not pay down the total cost of the installation.. My fault for not asking more questions. It's no wonder there rating is low.. Interesting the salesman made it a point to tell us the owner was a very religious man. It's so hard to find a honest company that really does deliver what is promised with the customers best interest in mind. Freedom like other companies are Intitled to make profits, but when that's the only real motive, the end results are predictable, angry disatified customers..

Not worth the price

Shop around. You can get solar for 1/4 the price. We bought it because they provide so much assurances on guaranteed solar production and fixing any damage they may cause. However, they caused damage to our electrical box and never even sent someone out to look at it. They just said "not our problem". We had to have it repaired since it was a fire hazard. Then they said since we fixed it on our own, we voided our warranty. It's really shady. Just go with someone less expensive, since these guys don't actually provide any extra service.

A Scam

We signed up for the solar panels under the impression we were going to save a lot of money. They offered us the free security system with it. They install the secretory system right away but came back later and told us the solar panels weren’t going to save us much money because our area doesn’t offer the same rates as other areas. This should be something the company already knows but sadly they are uneducated. Now they are threatened to sue us if we don’t pay $3000 for the secretory system that we didn’t want, they offered it yo us. Plus it was never completely installed. It’s ridiculous!!! And absolutely scam they need to educate their sales people and quit “giving” away a “free” security system.