Freedom Forever

One Word for this Company: Fraud

My husband and I considered this company for solar panels and after signing a contract, decided against using them within the 3-day notice to cancel: this was MORE than a year ago. Fast forward to January 2024, we get a notice in the mail from a finance company stating we have our solar payments starting February 2024. We were dumbfounded and it is only listed in my husband's name! We have called the finance company, who states Freedom Forever has to "cancel," for them to close this loan. So, we advised the loan company that we cancelled three days after signing our agreement over a YEAR AGO. The loan company told us to contact Freedom Forever. We contact Freedom Forever, and we are told this will be resolved in 24-48 hours by the salesperson. Here we are 14 days later, and we call for an update and are now told it can take up to 60 days! Sixty days for what? This was never agreed to! We only had two or three calls with this company ever more than one year ago, one of which included they received our cancellation, and we have an email confirming this. We are being reported by a loan company as not making a loan payment for the month of February, for a loan and process that should have NEVER happened in the first place. Freedom Forever is telling me not to make these payments as the loan should not have ever been in place and the loan company is telling us to pay them and then they will refund our money back to us once this is all resolved. If their lack of urgency to correct this egregious error on their part is any indication of their customer service, I can only say RUN, don't walk, away from this company.

No customer service

They don’t back their products. They lie! Can’t get service, always told we will get back to you in 7-14 days. They have no service contractors to fix there broken equipment.

Choose other company

I gotta say that the process does take awhile but once they receive the money and payment they want nothing to do with you. Be careful with this company because they say they will do one thing but not follow through. For instance, the installers made a mess and cracked roof tiles, they also promised they install the critter guards which they did but not installed correctly doesn’t prevent birds/pidgeons/critters from going under the solar panels, I made an appointment in regards to this matter in October of 2023 and still to this day nothing is being done to fix this problem or issue, what a pathetic joke company. Beware they also pass you around to other customer service and they’ll create a ticket that’s nothing being done or reviewed. Every time I call they seem to just create a ticket and escalate the situation. Now they won’t even come out to fix the critter guards and damages on my roof (cracked tile roof). I hope the owner or whoever it is reach out but if not that’s okay because KARMA will come back around and I will keep posting where ever I want or need too so your customers are aware of what your doing. RIDICULOUS company to deal with and they won’t come out now that there’s pidgeons living under the solar when they could of installed the critter guards the right way to begin with. They want customers to fix and get rid of the pidgeons before they do anything else, what a joke.

Bad communication lots of broken promises

Had a great start. they got the paperwork done in time to get the NEM. BUT they did not install the Main electric panel upgrade I requested(and paid for) and what they did to try and bypass the upgrade look like absolute crap! two huge Electrical panels and some 4 inch pipe mounted to the ENTRANCE of my house! I had them stop and I guess that pissed them off so now we are here 10 months later with no forward movement. AND IM STILL MISSING 3 trim pieces! Their project coordinators keep changing so they don't know what is going on or what should be happening. I cannot get a straight answer or a phone number to someone who will take action to get this project done! I am about to tell them to take this crap off my house!!

LIES AND DECEPTION

RUN, AS FAST AS YOU CAN, STAY AWAY FROM FREEDOM FOREVER SOLAR LLC. VERY BAD COMPANY. Freedom Forever solar LLC showed up on my doorstep in March promising to save me a ton of money, and promising FPL would be eliminated. I was told later that it's in the contract that they don't guarantee you will save money. GUESS THEY FORGOT TO TELL THEIR SALES TEAMS THAT. BEWARE, Freedom Forever's sales team has you sign the contract BEFORE the home and roof inspection is done. Once the system was on, NOT only did I NOT save money, MY COSTS DOUBLED. I was paying SUNRUN $97.00 a month and still paying FPL over $80.00 a month. Their SUNRUN SYSTEM WASNT PRODUCING ENOUGH. So I was told by Freedom Forever all they had to do was add more panels. BUT, their sales team left out the part where it was yet another contract with Mosiac for $60.00 a month. I was led to believe I was just signing for the extra panels. NOW I AM PAYING 3 ELECTRIC BILL A MONTH. SUNRUN $97.00, MOSIAC $60.00 AND FPL OVER $70.00 A MONTH. NOTHING BUT LIES AND DECEPTION. DO YOURSELF A FAVOR. STAY AWAY FROM FREEDOM FOREVER SOLAR LLC. VERY BAD COMPANY. HEY FREEDOM FOREVER, IF YOU WANNA MAKE ME HAPPY, COME GET YOUR SOLAR SYSTEMS OFF MY HOUSE AND LET ME JUST GO BACK TO FPL, ONE ELECTRIC BILL.

VERY DISAPPOINTED AND PISSED

OUR SOLAR SYSTEM WAS INSTALLED IN JUNE, 2019. IN JULY, 2022, THE INVERTOR WENT OUT AND IT TOOK FF 6 WEEKS TO COME DIAGNOSE THE PROBLEM. THEN A NEW INVERTOR WAS INSTALLED IN OCTOBER, 2022. THEY WON'T REFUND ME FOR THE LOST SOLAR GENERATION 7460 kWh . THEIR REASON IS THE INVERTOR IS NOT PART OF THE WARRANTY. BS SCAMMERS!

Rip off on the panels

Do not get solar panels through freedom forever, their door to door salesman ripped us off !!!! Paid way over and too much for only 19 panels , I look at every other company and was charged only half price of what we got charged very unhappy!!

Horrible

don't waste your time with them

Cancellation shouldn't take long

It seems that Freedom forever and their financial partners are running a scam on consumers! I tried to call freedom forever and mosaic to resolve the problem with a solar project they did zero work on house because they also couldn't get a roof replacement, so I had cancelled the contract with the rep of the company in November of 2022. In September of 2023 I started receiving massages and harassing call asking of a loan freedom applied in my name and address with no notice from mosaic claiming they disbursed money to freedom for a solar project that was never done. I've been trying to resolve with freedom, calling them to send the cancellation to mosaic but they keep blaming each other for not doing any reasonable action since October of 2023, obviously using tactics that they have been using before! It should not take months to cancel a mistake when you have confirmed that no projects were never done on my address!What is your problem!

Nightmare

This has been a nightmare! Freedom Forever took a loan out in our name for solar panels We have ask freedom to clear up this matter with Mosaic. Mosaic is the company who financed the solar panels We explained to mosaic that we only agreed to a freedom Forever quote for a solar install, but we did not agree to a solar installation loan We explained there are NO solar panels on our home BEWARE DO NOT TRUST FREEDOM FOREVER & MOSAIC THEY ARE RUNNING A SCAM TOGETHER

BEWARE

DO NOT USE THIS COMPANY....... Where to begin. Customer service is pretty much non existent. I was told at the beginning of my project I would receive weekly updates well that didn't happen. I call and it's an hour and 22 minute wait to talk to someone just to be hung up on. They did get paid to do the work in full which they did install pannels and electric boxes with inverters. Unfortunately I believe they used the new guys because they failed a few inspections which I was unaware of until my utility provider told me. They moved some boxes on my brick home leaving holes in the brick. They ran some conduit from box to box to breaker panel and inverters which are a total of 7 boxes on the wall in a 30 foot range. 3 conduits going to the roof and about 5 going across the house in all different directions, nothing is plumb or level. The red tags riveted on to the panels are missing rivets so I believe they ran out so I guess it's " good enough ". And the stickers are not placed level as well. Note you can see all this from the road. They chipped out some brick to get the conduit to fit to their standard. They screwd down legs to the rafters on the roof with lag bolts just hitting the rafter and making it split so when you look up you can see the split rafters and lag bolt. They drilled holes in the roof to bolt down tie down points for the workers fall protection ( new roof just installed) to patch it with white silicone in the 1" holes, who knows how long that repair will last. I picked up hundres of silicone tube caps around the house ( grocery bag full ) as my yard is their trash can and I even left a big green trash can out front for them the day of the install. When complaining about the install and mess all I hear is sorry but yet not a representative to come see my complaint. 4 months later a representative showed up to finally turn the solor on, so I thought but they never notified the power company the work has been completed yet so he couldn't turn it on. I showed him all my concerns on the install as he walked around taking pictures saying this is one of the worst installs he has seen. Again freedom forever received their payment so addressing my concerns and or complaints is not on their list. I call the coordinator to the project just to be told to call my power provider, so I do just to be told to contact freedom forever as I do again just to be told to call another number, I'm sure you get the picture. I tell them I'm not paid to coordinate their jobs as I have already paid them to do just that. It's Been a long road and now I pay for solar and I pay my electric provider so my power bill has now doubled and my home has been beat up by this company. Solar buyers beware of this company please it has been the worst experience I have gone through and freedom forever dosen't care.

So disappointed..

SO disappointed and concerned regarding the installation of my solar panels. Instead of the 10kw inverter I paid for, The company have installed a 7.6kw. Called and talked to customer service, and the manager with no shame lied to me and my 10kw inverter would only going to produce no more than 7.5. Moreover, the installation failed the inspection twice. The inverter DID NOT connect to the network, they have to come out 3 time to fix the problem and To make matters worse, I have noticed water dropping from my ceiling due to the panels, usually, it doesn't rain much in Arizona, but when it rained this winter for the first time they install the panels I notice some damage on my roof, due to the water dropping. If you need solar, look elsewhere. This company is a crooked and the sales people even worst.i never heard from him since last sign the contract..

Can’t finish it’s been 16 months

Still waiting for activation in Feb 2024, for a project started in September 2022 we are taking them to court.

Been told my bill will be $15-$20 max plus Solar $197 but I got bills every month almost $200 plus Solar $197 it’s $400 dollars!!!!! We were fooled and please don’t use this company!!!!!! I will sue this company

Solar was off for over a year and PG&E had to notify us

I just got my solar turned back on and they had nerves to tell me they will only pay half of the $3,000.00 bill I just received from pg&E. Turns out my box went out and they never notified us PG&E did instead these idiots took us out of the system we didn’t even exist. Now the won’t pick up the phone and try to do anything. We finally got access to the portal that they never initially told us about saying we should have known. Yes if you ever told us about the portal before 2024! Then he said your system declined and that’s why we are only paying half the bill and the tech said the decline was the system telling them that something is wrong. Now they won’t return calls so I filed a complaint with the better business bureau and I will take them to small claims court but I should not have to do this. Their system didn’t work for a year and the bill was for over a year electricity only. I have more than enough panels. This is the worst custoner service I have ever received from a company. And I had to send them a copy of my PG&E bill for them to add us back into their system oh and a copy of my contract for $31,000 just so they can put us back into their system because when the solar stopped working they just dropped us out of the system instead of trying to repair like we died!!!! This company is a joke.

almost 1 year later and still not working

I hired Freedom forever in March of 2023 and it is now January of 2024 and my solar is still not working. They kept giving us wrong updates and after we contacted the city, we found out that they never submitted any plans and that all their updates were inaccurate. We have been trying to reach out to someone from support and they don't return calls and are not doing anything about our issue. DO NOT SIGN WITH THEM

Stay Away like all the review below

This company should be called Forever to operate. Once the solar is installed you are on your own. Good luck with that

Lied to us about the KWh panels would produce

It took forever and a lot of calls and fighting to get the panels turned on. Now they have been on since April 2023 and we still do not produce the KWh we were told we would get. We made sure there would be enough panels to produce more energy than we use. Here we are almost a year later and we are still paying an electric bill almost $230 a month plus the cost of the panels. A salesman stopped by to try and sell us more panels came in and looked at our system and the Enphase app and even said we are not producing what we were told we would in our contract and to call Freedom for them to come out and correct it. So I called and I am told that we are producing the correct amount each month and that we are using to much electricity. LOL we are using less energy then when they came out and sold us the system and nothing more than when they came out because nothing has changed. They lie to the customers to sell the system and then don’t stand behind their product and never service them. They were supposed to send someone out to fix a panel about two months ago and no one ever showed up. Save your money and the headaches don’t go solar at least not from this company.

worst company ever

I wish i never heard of these people. the worst customer service ever. If my wife and I did not follow up on all aspects of the project, we still would not have service. Stay away from them!

Don't use this company

2024-01-11 12:06:38 Service with this company is awful! Our system hasn't worked since September (currently January). We have had repair people out at least 5 times and it still doesn't work. We were told that since Freedom Solar doesn't manufacture the inverter, they are not responsible for compensating us for the additional cost with SCE. We purchased this as a SYSTEM, not individual parts!!! I will now be forced to report them to all of the energy agencies and file a lawsuit! If I could give them less than a 1 star, I would!! Impossible to reach anyone in their customer service department who is willing to help us! Save your money and don't purchase a system from them.

Terrible and ongoing experience

My solar project was installed right away in June and the installation team was great. However I needed a meter from Southern California Edison. I called both parties repeatedly through the end of September and was told by SCE that this is something my project manager should be on top of but the would escalate it. I continued to call and email through October and November and my project manager said they hadn’t heard from SCE. The day after thanksgiving I got a call from the SCE tech they’ve been trying to get a hold of my project manager since October 17th. I gave the info contact info to both parties and they were able to coordinate and install the beginning of December. My inspection was scheduled for 12/19. Around 11/12 I reached out to customer service to see if there was an ETA and they said no but they have until 4:30 to show. They never showed up and I never got a follow up. I emailed customer service the next day to see what happened and they said someone was sick so they had to cancel and will reschedule in 7-10 business days. I’ve been jerked around and had to step in a coordinate my own solar project for 7 months while making monthly payments. I have been able to get the oh so timely reimbursements in 6-8 week increments and I can’t track when they’re sent out so I just get to cross my fingers and hope they get to me somehow once I’m told it’s processing.

Six months later and still no system

Freedom started the installation in June. Six months later no system and no answer as to when the system will be up and running. The initial roof evaluation was never conducted as a result the roof didn't pass inspection. Freedom wanted to charge to remove and replace panels that they put in place so that work could be done. Talk about double dipping. They installed the wrong meter now we have to wait an undetermined amount of time to get the right meter installed. I called the local power company and the installer they said scheduling to get the right meter installed should only take two weeks and yet a month later no meter and no response with an installation date.

Don’t do it

We started this process about 8 months ago and having been paying for solar panels and our still full electric bill. They have no idea what they are doing. I fully signing a contract with them.

DO NOT USE THIS COMPANY!!! Install August of 2022 and took until Feb of 2023 to get permission to operate. Now, 8 months later, I've had a panel out for 3 months and have had TWO appointments scheduled for repair. I've also been asking for a consumption monitor to be added (which comes with the system from other companies) and that has never been done either. I've taken 2 days off work and BOTH times, no call, no show - totally unprofessional. I've called customer service at least 15 times over the last 2 months, spoked to 2 supervisors and no one even bothers to call back. This is the WORST customer service I have ever experienced. Large company that doesn't give a crap about its customers after install. I can't say enough about what a terrible experience this has been and I've wasted 2 days off from work and probably another full day of my time making phone calls to them. Even posted a bad review for the local office and they responded "we'd like to turn this into a 5 star review, we will have someone reach out within 72 hrs." Think that happened?? LOL. I would never recommend them to anyone!!

Disappear after installation

I have been trying to reach Freedom Forever for over a month. I got put on hold endlessly only to be sent to voicemail. They never returned my phone call. I needed a copy of the contract which they never gave me in the end. The representative said I could get it by logging onto my portal. I was like,”what portal?” No one gave me that info. It seems like they disappear after they get what they want. I needed the document for my taxes which I was told I would get a credit for going solar. Reading other reviews, that appears to be a lie. I will find out tomorrow when I file. I am late filing because I neede the document.