Freedom Forever

Inspection

I waited for more than an hour to speak to a support person. It was immensely frustrating.

Lacking communication

Solar was installed end of February 2026. It's been a month and still not inspected and approved to activate. There has been zero communication from them regarding any scheduled inspection. I had to sit on the phone e on hold for more than an hour to finally get any info and still no inspection.

Rough start

The sales talk and set up was great if only all the real details were given before purchase. The first install left me short 5 panels, I then lost 5 months of solar with no one contacting me leaving me with a $1500 end of year electric bill. I like having solar but some of the issues are stressful.

Reps are nice and try to be helpful, within the confines of their job. It does take days for a response and no one seems to have the necessary information to avoid having to contact multiple entities and then wait a few days again before a response.

Bad battery

Installation was completed on November 17th. However, the battery was defective and there was no replacement anywhere in the United States until March 15th. Installation of the new battery was completed on March 17th. I'm not totally satisfied with the four month delay and misinformation. I was using my system believing I was totally on solar but when I received a bill for over twice as much as my old bill from SDG&E, I knew something was wrong. Despite being fixed and the poor follow service, I would not recommend freedom forever to my family or friends.

Overall terrible experience

Where to start? There's been too much going on so I'll touch on the lowlights. The entire project has been going for over 7 months. They had to relocate my existing solar panel box from the back of the house to the side of the house to bring it up to code when they installed the newer system. After tearing up literally half my yard the project took another 2 months before they could actually lay down the power, get sign-off from the county and rebury it. We're in the desert so have xerascaped yards. The area they had to trench was left a mound of clay and dirt instead of the expensive river rock that had covered it. It took another month after sending an estimate from my landscaper to return it to its original state, a tech came out with a rake and spread a few rocks around. He took samples of the rock from the yard and said they would return with another delivery of rocks and finish the job. (My landscaper quoted 2.5 tons to redo the yard.) 3 weeks later and no word so I call back only to find out the ticket was closed and marked as finished. It took yet another call to customer service to reopen the ticket and now I'm waiting once again for another tech to schedule a time to come back out, look at the yard, rake some rocks around, and then do who knows what. No idea how many more months this is going to drag on. If I had the option I would never have any interaction with this company again because the whole thing has been a nightmare.

Average

Tough job to do over winter. Scheduling was terrible. Usually wasn’t told if/when they would be back. I’d say the job/install is not complete until system is activated, which it is not. Survey is premature.

Texh support covetage

The support agent on phone was kind and patient. But when they said a technician needs to come look at my system, it took them 3 hours to tell me it will be other 2 to 3 weeks before they will call back to attempt to schedule a visit. My system will be down for two months and they don't care.

Sometimes it takes very long to get a hold of someone in customer service. You'll get random disconnects and have to wait in queue again. When the techs come out they do an excellent job but every single time they have come out to my property something was wrong with a part either missing or not appropriate so they have to order. My setup has not been properly or smoothly functioning where they dont have to keep coming back. My main concern is the delay in part ordering. I have to endure elevated electric bills because my solar is not functioning as promised until they can get the appropriate pieces installed....which i feel should have been done in the very first place. Its been almost coming up a year since this was installed and not going as well as I hoped for.

Inverter Production Issue

Odette was super helpful over the phone to create an alert. Some of the better customer service I’ve received.

When given dates for installation keep to schedule and when workers leave please advise homeowner. When you have to reschedule the second day of installation don’t call that same day at just before 7am to say you can’t be there that day and you will have to call back with a new date and then the new date is a week out with my home looking like crap very disappointed with the installation process

I have been waiting for 2 months to get an answer for my no production days. It keeps extending further and further. I was promised an answer by 01/24/26. Now is pushed to 02/19/26. Is simple no production give me credit. Service came 2 times to fix the issue!

Finally got my pto today 2-6-26 we are getting somewhere after waiting six months on documents . And local energy company.

Call me snow on roof dragging item on my floor/stairs asked for step photos

Long wait times

Servicing of Tesla Battery isn’t complete as they waiting on parts. They’ve already billed as if it’s done. It’s still offline.

A very long process

I initiated the contact in mid Oct 2025, first through a direct line my real estate agent provided and through Tesla website. The direct line to my rep Grant was a lot more helpful and responsive. (The response from online form came late and was shoddy.) Most of the process wasn't too involved but the whole thing takes way too long. The initial survey was rescheduled TWICE, which wasted my agent & my time, because the surveyor wasn't even in the area on first appointment and then they needed access to the roof on the second appointment, which I wasn't told so (house was not closed yet). After finally getting that survey in mid-November, the next mess up was the install. Throughout the process from the start, I got text affirmation that the install would be done by year's end. The install was rescheduled, then half of it was postponed a week, so the total complete install didn't finish until early Jan 2026, after the new year--not satisfying since this now creates tax credit uncertainty. As of today, the system is still not yet turned on. I'm still waiting for a new meter install from the energy company, heading into February, with no set date on when I can finally use the solar system I paid a lot of money for. Overall, I can't say it was a good experience as a whole. Kudos to Grant though.

Excellent customer service upon a installation no work

The customer service was great and they are willing to stay on the phone and walk you through any situation. Just had the system for a week and still hasn’t worked yet upon turning it on.

Huh?

It would be nice to have questions about my system answered. You said call Good Leap, Good Leap says call Freedom Forever??

Concerns

All the installation and communication work was excellent. My only criticism, and where they failed significantly without consulting me first, is that they spread too much salt on the roof. They swept all the snow off the roof with the salt, leaving it on the floor deck and also getting salt and snow into the roof's drainage system (roof gutter), which will cause the drainpipe getting rust. I asked them to clean it, but they didn't. They also left the yellow caution tape in the backyard marking the area.

Mixed review

My experience with sales and installation was great. A portion of the work originally planned ended up not being needed so I needed a change order to reduce the amount owed. I have been trying to resolve the change order and get my loan rewritten for the lower amount since August. It is now January and it’s still unresolved. Multiple emails to customers service went unanswered. When I finally have reached someone by phone they are courteous and helpful but whatever information they take to pass on appears to fall into a blackhole because I never receive any additional info until I call again. The length of time and lack of action on their part is very frustrating. That said as far as the system itself,I’m very happy both in performance and it’s unobtrusive attractive appearance

Trust issues and foreign call centers

Try to get something done is impossible unless you threaten to take action against them. It shouldn't be this way and call centers with English as a second language as customer support, reading off a script! Not helpful. I believe you will not find a Solar company anywhere that does use less than accepted business practices. Buy a back up generator instead.

I am very unhappy with the service

The financing for my solar project was paid in full to your company, yet Freedom Forever has failed to pay the roofing company that completed work on my home. The roof was installed in June 2025, and despite numerous calls and attempts to resolve this, the roofing company is now moving forward with placing a lien on my property because they have not been paid. This situation is completely unacceptable. Your company has already been paid in full, and there is no excuse for a subcontractor to remain unpaid especially to the point where my property is now at risk. I urgently need this matter resolved immediately. Freedom Forever must pay the roofing company without any further delay and provide confirmation that this account is settled. Name: Bruce Odams Property Address: 3006 N 45th Street, Tampa, FL 33605

Customer service repair scheduling

The lady Vickie today was very helpful. We have a very poor service request experience!!!!!! After 7 months we still have not had someone come to see the issues, we have done everything asked of us, and now we wait again to see if a te hnician actually arrives. After 50+ years working in customer service myself, I expect quality service for paid for products. We look forward to promised services in the future.

Lack of Progress with getting PTO

I am not happy with the "foot-dragging" in obtaining PTO with SDGE. Customer service rep Aerias is courteous, but I was surprised to find out that Freedom Forever has not yet submitted a request to SDGE after my daughter (the occupant of 2749 Castlehill Rd, Chula Vista CA, I am the owner) signed a final Docusign form about 2 weeks ago (about 10-Dec-2025). This final process is taking too long and is not meeting my expectations. Please expedite the PTO request to SDGE!

Customer Service

Hansel was very professional in handling my concerns. He is very knowledgeable & find him very competent with his job.