EmPower Solar - OOB

Outstanding service from the get-go

Empower Solar was recommended to me by a former co-worker. We just got our system installed and commissioned yesterday, and we couldn't be happier with the entire process. The initial rep with whom we spoke was very considerate of our time and helpful with the design process. He wasn't pushy at all. We then worked through the design and permitting process, and we had a designated contact that reached out to us with updates. This is honestly one of the few companies that called US with updates rather than the other way around. We felt like we were in good hands the entire time. We then got a call to schedule the installation, which was projected to take 2 days. The installers were here ON TIME, were super congenial and friendly, and got the entire job done in just one day. We are thrilled with our system and can already see it producing more energy that we use throughout the day. We cannot recommend this company enough!!!

Incredible Experience

Amazing Sunpower panels, world class service and outstanding experience. We initially installed 43 panels a year ago (1/2021) and then added an additional 12 panels several months later. We have generated so much energy and the savings keep coming. Kyle Solomon is the reason we started with Empower, and keep recommending it to our friends. Kyle was professional, knowledgeable and knew the product inside out. He was patient with all our detailed questions and provided much assurance that this investment was worth it. He was able to calculate the numbers and articulate the entire process in a way that anyone could understand. We never felt rushed or pressured when we talked to Kyle. He was extremely professional and we couldn't have ask for a better Sales Professional. Byron was extremely efficient and patient with us as well. He gave us systematic updates every 2 weeks and we felt he guided and hand-held us through the entire installation process. He got our plans approved by the DOB so expediently and our panels installed in such a short timeline. Byron then coordinated with Jared (who came to install). We then had Alexandra coordinate our 12 add-on panels; again Jared came to install. I wanted to thank you Empower and the staff we've dealt with for all the help they've provided from start to finish. There are a lot of solar companies out there and you guys made the experience as comfortable and reassuring as possible. And you were mindful with our request to get it installed ASAP. IF YOU'RE GOING TO INSTALL SOLAR PANELS- GET THEM ALL INSTALLED IN ONE SHOT. DON'T UNDERSHOOT THE NUMBER AND ADD PANELS LATER. The only criticism I can give is that when they came to install the additional 12 panels-- they put too many panels on 1 string so the breaker kept going off-- leaving us with days to weeks without production on multiple panels. It took 6 site visits over 3 months (May-July 2021) to trouble shoot out which string was overloaded and to fix the problem. Overall, we felt not only did we get the most reliable solar panels in the market; the buying/installing experience was equal in caliber to the reputation of the solar panels. You guys live up to the brand of Sunpower. Thanks again for the great great experience.

Fast process

The whole process is very fast. If I didn't change my plans with the project manager, I could have it installed it earlier.

Great Job!

Everything is great. I had some questions about the ethernet connection and the walkthrough, but Mike came by later and did the walkthrough with me and ran the wire for the ethernet connection. Bethany and Alexandra were a pleasure to work with and were very attentive to my needs. The installers did a great job and were nice to work with. They were very proud to work for Empower and enjoyed their jobs. It says a lot about the company when the employees are happy. I would be happy to give Empower my recommendation.

Empower/SunPower Over Process

Truly had a good experience with administrative staff and technicians. They provided good documentation throughout each phrase, installed ahead of schedule, and very supportive from start to finish.

Best Choice

From start to finish the entire staff was amazing. Installation went flawless, fast and informative

From the initial exploratory phone call straight through to the completion of installation, Empower Solar took their time to make sure that we were comfortable for what we were signing up to do, understood what we were getting and how everything would work upon completion. A foot or more of snow hit days before installation and there were no delays. The crew were on my roof shoveling it clear to meet deadlines. They did great work and if you weren't looking for the panels, you wouldn't even know they were on the house. We are very happy with the job.

System install completed 3 days ago and so far, so good. Everything went according to plan with the Empower team helping and communicating every step of the way. The experience was definitely pain and stress free.

Excellent experience from start to finish

Empower solar finished the installation of our solar system to power our house a couple of weeks ago and the whole process was excellent from start to finish. Georgia, our sales rep., was very knowledgeable and not pushy, giving us the space to explore all our options and come to the conclusion that Empower Solar was the right choice for us. Their price was the best of the companies with a solid reputation and they also proved to be very professional and 100% reliable. Once we signed the contract things went very smoothly and the permit and installation was done in a shorter time frame than originally anticipated. The installation itself was fast and done very professionally. The crew answered all my questions and was accommodating to our requests for where to put cables and tubes. The system came online on the same day when the installation was completed and has been powering our home with no trouble ever since. Overall, it was an excellent experience and I would highly recommend Empower Solar for anyone thinking of going solar in the NYC area.

Nothing but the best

EmPower was nothing but excellent in every aspect of my having gone solar. My sales representative/department provided answers to any and all questions I had about moving to solar and what was involved each step of the way. She was also very flexible, patient, and understanding and stayed with me as a changed my mind on various parts of the project. In addition, my project manager kept in touch with me and updated me during each step of review, approval, and scheduling the installation. The best part of it all was that the installation went smoothly and quickly. The complete system was up in less than two days and actually running (producing electricity) midway through the second day of installation. Empower handled the entire design, permitting, and town review process from beginning to end. Very important to know is that their components, from the panels themselves to the support structure or perhaps the best on the market and, best of all, the system works exactly as described and promised. It’s a beautiful beautiful thing to see these panels run my house and build up credits just about every day since it’s been installed. I highly recommend EmPower as the company to consider for your solar installation. The payback in my case will be between six and seven years at the most.

I am glad that I chose Empower to go solar! The team just made everything so easy and smooth! It was not an easy work to go solar for my house due to the irregular shape of the roof with a lot skylight windows and the trenching work to put more panels to my garage as well. The empower team was very thorough and very responsible for every work! The foreman and workers are very professional and friendly. I definitely recommend empower with 5 stars!

All I can say is WOW!

Empower Solar, All I can say is WOW!!! I was so impressed with the professionalism of the people that I was involved with. Starting with Matt who answered every phone call explained the process in detail. Then Anthony assessed the job and checked every detail. Installation day came and Burt introduced himself and his crew (Bert (foreman), John, Tommy, Frank, Jazbir) to me. They all made me very comfortable working in and outside my house. Burt took charge and the crew went to work and they worked safely like a well oiled machine. Burt and his crew finished the job in 1 day, very impressive, cleaned after themselves with no damage. Burt went over the whole job with me, to install the empower monitoring app so I can see the savings. I would recommend EmPower Solar to anyone I know! Great job to everyone involved including Raphaelly, who educated me in going green, saving money and adding equity to my house. A totally wonderful experience, thank you all!! Michael Coen

Patience rewarded!

Empower was an attentive and responsive partner. Although the supply chain issues from the pandemic slowed things down, the installation of the solar panels proceeded quickly with the installation team being friendly and very experienced and we are helping power the grid! I look forward to our batteries arriving next.

Amazing

The entire process was amazing from Corey to Anthony to Kevin, everyone worked so well together and the crew yesterday and today was absolutely amazing. They works fast and cleaned up, they were polite and thorough. I am so pleased with the process and the outcome! Would recommend everyone to make a call and check them out! They were interested in what was best for us not what best for their wallet!

Second time around, even better

Second time we had the pleasure of working with Empower, they were one of the first calls I made to check on the solar viability as we looked at our new house. Fast forward a few months and the panels are up and running and loving them. We used them at our first home back in 2013 for a solar array and for us it was a requirement at the new house. We were able to get a larger array with less panels at the new house thanks to better panels. They are great with communication and designing. They put panels on my parents house and I share their information with anyone that asks, without any hesitation

Excellent teams Company

My experience with Empower Solar is GREAT. From Sales Rep to Project Manager who responded in a professional timely manner. The installation Crews also had the best skill to complete their task on site. Thank you for the services

Empower Solar has a great product and an excellent team!

From the initial sales visit through the installation, the team did a great job. My experience with the Sales team was great from the start. I received excellent and timely responses. Regarding installation, I insisted on running the attic wiring down the basement via an electrical conduit that was not easy to navigate but the Empower Solar team pulled it off! I am looking forward to working with Empower Solar in the future on another solar panel and/or solar battery storage project.

Highly Professional

From start to finish, Empower Solar, delivered a high level of professionalism at their craft. Thank You.

Excellent experience!!! Most organized company . What a pleasure

Highly recommended

EmPower is Excellent to have such a great employee.

I chose Empower Solar through friends and relatives recommendations. I want to thank Mathew Brill and Anthony Dileo and their admirative team, they are professional and responsive to my questions. I would like to give special thanks to Collins, Steve and his crews for their hard works. They finished their installation way earlier than the time it was given. The job is nicely done. I would recommend EmPower Solar to friends and families because of these amazing people.

Very impressed

I just had a 13kW system installed by EmPower. I was extremely impressed with the entire process from start to finish- sales, planning, and the installation itself. Everything was incredibly streamlined. I shouldn't have mentioned the "planning" stage because I literally don't think I did anything at all. Everyone was very helpful, took their time explaining the nitty gritty details. Overall it was a great experience and I'm very happy with the system. I also signed up for their new community solar project in Selden, so when I'm not powered by my Empower solar system, I'll be getting power from community solar.

Very professional

They had the right price and they use there own equipment and installers

We had such a great experience with this company

We had such a great experience with this company. Our neighbor used them and sent us the recommendation. From sales, to project management to install everyone was super professional and as excited about our project as we were. NYC/ConEd isn't the quickest with permits, sadly it just is the deal, our project manager keep checking in and letting us know we weren't forgotten. I have no doubt they were doing everything they could to keep things in motion with the city which is hard during a pandemic. We got installed weeks earlier than expected. The panels got turned on today and it's really amazing to look at the app and see we are already using less energy than we are producing. Totally recommend them.

Empower Solar is great

I'm really happy with Empower Solar from the start with the sales team, through to the end with the project management team and the installation crew. They use SunPower panels, which are some of the best panels out there. We installed a 13.5 kW system with Powerwall backup. Running great so far. I also had them upgrade the electric capacity of my home. Really professional work all around.

Great job

Empower Solar did a great job installing 40 solar panels on my home here in Amagansett NY.