EmPower Solar - OOB

Very rude customer service and they don’t stand behind their institution when panels are placed wrong. I would have given them a zero rating but was not an option to do so. We have a large tree that has been in our yard for 50 years and they put 7 out of 13 panels in the shade of that tree. Please call a different company when getting solar. This company is just happy to get paid for their wrong placement of our solar.

Do not use

After months of delay, Empower tried to install 7 solar panels on our newly gut-renovated Brooklyn townhouse. The technician clearly did not know what he was doing. In order to make room on the electrical panel in the basement for the hook-up, he combined several wires haphazardly into the same breakers. Before my eyes, the entire panel box started to smoke. Rather than shut off the main electrical switch, the technician ran out of the basement and called the fire department. The fire that resulted from his error, along with the damage caused by the fire department’s water hoses and pick-axes, completely destroyed our basement and some of our ground floor. This was a new renovation with an entirely new, upgraded 200amp electrical system and panel board, and we had just moved in. I understand that mistakes happen. But Empower’s consistent refusal to acknowledge any wrongdoing and to compensate us in any way for the damage to our new house, for the insurance deductible, for the cost of rewiring the basement, for the cost of reinstalling a security system, and for the inconvenience that they caused us three days before Christmas is inexcusable. I should say that even when our system was hooked up a month later (we needed to install from our own pocket a second breaker box for Empower to use), they forgot to submit the paper work for the property tax break, so I have yet to receive that. What is more, for the two years that we’ve had the system, our panels have produced less than half the kWh predicted for us. As it is, I am paying considerably more each month for the loan than I make from the solar panels. Do not use.

Was happy until…

Was very happy with the company until the leaks started. They said the roof was in good enough shape to put panels on. Now there's water POURING into my house and not only are they are saying it's not their fault, but that there were holes there before they put them on. So why did they not mention that before? They are now charging me hundreds of dollars to take the panels off to replace a roof that passed THEIR inspection less than a year ago. I am so surprised by the customer service for an issue I thought would be a non issue. You gave an inspection, saw no issues, but now say the holes were there and that’s not your fault? Water pouring in your house is incredibly stressful and I expected more.