EmPower Solar - OOB

Best firm! Best team!

I hired Empower Solar to install a solar panel system at my home last October, and I couldn't be more satisfied. Mr. Lobel was incredibly kind; he truly listened to my needs and provided a highly competitive estimate. During the process, Mr. Clement articulately explained every procedure and addressed all my questions. If he didn't have an immediate answer, he ensured I was connected with the right person for clarification. The installation team, led by Foreman Mr. Gerald, was diligent, reliable, and meticulous. The team arrived promptly and executed the installation with exceptional attention to detail. Mr. Gerald personally inspected every component and took the time to walk me through the system and what to expect next. Empower Solar is very competitive compared to other firms, especially given their superior quality of work. I highly recommend them!

Empower Solar installation on Long Island - Summer 2024

After a chance encounter with a door-to-door solar salesman in April 2024, I began exploring solar options for my Long Island home. I had recently gotten a Tesla Model Y which increased my power usage, and with our already high local electricity costs plus my concerns about future energy demands from AI and EVs, it seemed like a good time to consider solar. I researched several providers and ultimately chose Empower Solar. Their sales rep Jeff Cohen really impressed me with his expertise and thorough consultation process. I went with a 15.3 kW system using 36 QTRON panels with Enphase IQ8 microinverters, which cost about $46,000. Through financing with a $25,000 NYSERDA loan at 6.99% plus federal and state tax credits, I only needed to pay $2,318 upfront. After signing the initial contract, I decided to add two Powerwall 3 batteries for backup power. Having gone through Hurricane Sandy's 9-day outage, I realized it would be worth the investment. This brought my total project cost to $67,508, with an additional $10,712 out of pocket. We had to install the Powerwalls on my south wall - not ideal aesthetically, but it was the only option given the placement requirements. The whole process took several months. I signed the initial contract on July 8th, had the panels installed October 7-8th, and the Powerwalls went in on October 10th. The system finally went live on November 8th. I've connected it to my HomeAssistant setup, which lets me track everything - power generation, grid usage, and Powerwall charge levels - in real-time with detailed charts. Looking at the ROI, my PSEG bills had been averaging between $282-330 monthly. While it'll take a while to pay for itself, I believe it's a solid investment given likely increases in electricity costs, plus I really value having backup power. That said, I always tell people to consider how long they plan to stay in their house when calculating ROI - it might not make sense for someone planning to move in the next few years. Overall, I'm really happy with my decision to go solar. Empower's team was incredibly professional throughout the entire process, and Jeff Cohen's ongoing support even after the sale was particularly impressive. The system's performing great, and I have no regrets about making the investment. Full blog post - with drone flyover: https://evanhoffman.com/2024/11/11/my-experience-getting-home-solar-spring-summer-2024/

New solar customer

My experience with Empower Solar has been overwhelmingly positive, from the initial presentation to the installation of the panels. There was a slight misunderstanding regarding knee walls, but it was promptly rectified, and to our astonishment, Empower covered the cost. Without a doubt, I will enthusiastically recommend Empower to my friends and family.

Pleasure to Work With

Tara, Gen, and everyone else who helped bring bring my solar project into reality are wonderful. I at no point felt like I was being "sold" on a product; I was presented with information clearly and concisely, with prices and justifications made obvious from day one. I cannot recommend them enough. I had received quotes from four companies before meeting with EmPower. For price, system warranty, and ease of accessing people, EmPower beat the other three companies easily.

Great Solar Panel project & installation

Empower Solar is a great solar energy installer. I liked that they have installed both residential and local large businesses with good reputation. The salesperson, design, home roof/power inspection, and actual installation were very professional. Everything went smoothly. On the day installation was completed they showed me on an App the solar energy capture by the panels was working: that was amazing! The installation team were really excellent and good communication about the process.

Great crew Good job Thank you

Top Notch Installer

EmPower works with SunPower, that matters, but the quality of installer matters more. On that point, EmPower has been first class. About 4 months from initial assessment to completion. Every step clear, professional, and responsive.

Exceeded my expectations

Just coming up on one year of our solar install, our system was sold to us by their sales team member Mathew Brill who was knowledgeable, polite and responsive to my needs, questions and concerns. Our system which I requested to be slightly oversized for our energy needs due to possible growth of home/energy needs and degradation of panels over time is rated at 135 percent of power needs and will be wrapping up our year just over the 150 percent mark. System has been flawless since install, and also the instal was done beautifully with no conduit showing on the roof whatsoever. Also took my monthly electric bill of $147 balanced down to $71 Solar loan (15 years at 0.9%) plus the grid connection fee that can’t be avoided and that’s around $14 so basically cut our bill in half. Overall extremely pleased with our set up and looking forward to paying it off completely in about 6 years to say goodbye to any electric bills!

Great Customer Support

I have had solar for a year now and since my first contact with Matt with Empower has been great. Matt wasn’t a college kid looking to make a sale. He has knowledge of the entire process and was not push at all. The install team worked with my needs to get the system exactly the why I wanted it on the roof and the new 200 amp electric panel. After install I had 2 minor issues that the support team helped with right away. It was a great experience all around.

Empower Solar

We lost power this past Christmas weekend during the big storm system that came through the US. The system Empower Solar installed worked incredibly well!! Thank you

Honest - a pleasure to do business with

These guys were great and I have no problem recommending them. They were very straightforward and direct during the sales process, walking me through several scenarios. The actual installation team was a pleasure to work with - the guys were courteous and, most important, careful. Three months in, the system is working as promised and seems to actually be producing a bit more power than expected.

Very professional and personable!

Everything went well with the installation. I really appreciate the communication, education, and support throughout the process. From deciding whether to go solar up to the installation process, I felt confident things were going to go well. As I am new to this, I hope I can continue to rely of Empower to assist me with questions and problems I have I have in the future. Matt, Alexandra, and Jared. Thank you guys! Anthony

Great great experience

I really appreciate all the hard work by the entire Empower Team. It was a great smooth experience done by all. The install team was amazing, the electric team was phenomenal, Sales and Project management were outstanding.

Extremely pleased with the whole process from start to finish. They were very thorough and professional. Made a number of visits to the house prior to install to make sure every thing was in order. All personnel we delt with were friendly and professional.

Install in 2009, addon in 2022, using EMPOWER all the way

In 2009, I had 29 Sunpower panels installed by EmPower Solar in Island Park, NY - they have been overproducing for the last 13 years on the south side of the roof [I did this instead of buy a new car]. In 2022, I added 13 more panels to the north house roof, and the two systems are overproducing. I just love it. I was recently in New York City for a 4 day conference and used "mySunPower" app to monitor the system. All in all, still a great quality system and their service and support are great. I just had netting installed on my older 2009 system to stop birds from nesting underneath. When I chose EMPOWER in 2009 they were my 2nd choice of a company to do this work - BUT I AM so glad I bypassed my 1st choice and went with Empower - my 1st choice now forever!!!

117% Powered By The Sun! We Love This Company!!

We are so excited about our Empower Solar System. After years of prep work, investigating solar panel efficiency, and customer satisfaction reviews, we decided to go with Empower Solar. What a great company!! From beginning to end, the process was made easy by prompt informational emails, courteous and professional install teams, and a beautiful finished system. We are now 117% powered by the Sun! I can't recommend Empower enough!

Excellence

I was very pleased with the entire process. The communication all along was key and made us less worried about this whole experience. From Kyle our salesperson who was patient with all the details we requested, to Byron who did his best to move our installation date forward to accommodate our travel plans and finally to the crew who came to install the system for us. Darrell, Justin, Joey and Billy were very kind, respectful and professional. The only suggestion would be an improvement on the installation timeline and collaboration with town of brookhaven.

Outstanding experience

From start to finish, EmPower has been outstanding. Their sales team was polite, informative, and patient with me. They never pressured me into choosing their services. Once I signed the contract, they were patient with my timeline for installation. They proceeded to complete the paperwork and permits quickly. When I was ready for installation, they were again prompt and on time. They completed the project on our home in two days. The roofers were kind and informative, all while conducting very technically difficult work on our angled roof. We are excited to be up and running. I'd highly recommend this company to any prospective customers. A++.

Outstanding service from the get-go

Empower Solar was recommended to me by a former co-worker. We just got our system installed and commissioned yesterday, and we couldn't be happier with the entire process. The initial rep with whom we spoke was very considerate of our time and helpful with the design process. He wasn't pushy at all. We then worked through the design and permitting process, and we had a designated contact that reached out to us with updates. This is honestly one of the few companies that called US with updates rather than the other way around. We felt like we were in good hands the entire time. We then got a call to schedule the installation, which was projected to take 2 days. The installers were here ON TIME, were super congenial and friendly, and got the entire job done in just one day. We are thrilled with our system and can already see it producing more energy that we use throughout the day. We cannot recommend this company enough!!!

Incredible Experience

Amazing Sunpower panels, world class service and outstanding experience. We initially installed 43 panels a year ago (1/2021) and then added an additional 12 panels several months later. We have generated so much energy and the savings keep coming. Kyle Solomon is the reason we started with Empower, and keep recommending it to our friends. Kyle was professional, knowledgeable and knew the product inside out. He was patient with all our detailed questions and provided much assurance that this investment was worth it. He was able to calculate the numbers and articulate the entire process in a way that anyone could understand. We never felt rushed or pressured when we talked to Kyle. He was extremely professional and we couldn't have ask for a better Sales Professional. Byron was extremely efficient and patient with us as well. He gave us systematic updates every 2 weeks and we felt he guided and hand-held us through the entire installation process. He got our plans approved by the DOB so expediently and our panels installed in such a short timeline. Byron then coordinated with Jared (who came to install). We then had Alexandra coordinate our 12 add-on panels; again Jared came to install. I wanted to thank you Empower and the staff we've dealt with for all the help they've provided from start to finish. There are a lot of solar companies out there and you guys made the experience as comfortable and reassuring as possible. And you were mindful with our request to get it installed ASAP. IF YOU'RE GOING TO INSTALL SOLAR PANELS- GET THEM ALL INSTALLED IN ONE SHOT. DON'T UNDERSHOOT THE NUMBER AND ADD PANELS LATER. The only criticism I can give is that when they came to install the additional 12 panels-- they put too many panels on 1 string so the breaker kept going off-- leaving us with days to weeks without production on multiple panels. It took 6 site visits over 3 months (May-July 2021) to trouble shoot out which string was overloaded and to fix the problem. Overall, we felt not only did we get the most reliable solar panels in the market; the buying/installing experience was equal in caliber to the reputation of the solar panels. You guys live up to the brand of Sunpower. Thanks again for the great great experience.

Fast process

The whole process is very fast. If I didn't change my plans with the project manager, I could have it installed it earlier.

Great Job!

Everything is great. I had some questions about the ethernet connection and the walkthrough, but Mike came by later and did the walkthrough with me and ran the wire for the ethernet connection. Bethany and Alexandra were a pleasure to work with and were very attentive to my needs. The installers did a great job and were nice to work with. They were very proud to work for Empower and enjoyed their jobs. It says a lot about the company when the employees are happy. I would be happy to give Empower my recommendation.

Empower/SunPower Over Process

Truly had a good experience with administrative staff and technicians. They provided good documentation throughout each phrase, installed ahead of schedule, and very supportive from start to finish.

Best Choice

From start to finish the entire staff was amazing. Installation went flawless, fast and informative

From the initial exploratory phone call straight through to the completion of installation, Empower Solar took their time to make sure that we were comfortable for what we were signing up to do, understood what we were getting and how everything would work upon completion. A foot or more of snow hit days before installation and there were no delays. The crew were on my roof shoveling it clear to meet deadlines. They did great work and if you weren't looking for the panels, you wouldn't even know they were on the house. We are very happy with the job.