EmPower Solar - OOB

Sales/Install was Stellar. Service/Support suffers

System Installed November 2022 I had a stellar experience with sales, professional services and installation. Since install, I have had to contact support 3 times. The first time (2023) was resolved very quickly and I spoke with a live person (problem with monitoring app) The second time (2025?) was resolved on my own as I couldn't reach a live person. Eventually, someone called and left a message with instructions that I had already figured out on my own. (problem with monitoring app) The third time (now- 2026) my system has not been producing power reliably for 8 days - some days there has been zero production and my home is being powered by the grid despite clear sunny days. I have called their service number 516-837-3459 during business hours several times. There is no live person and it doesn't let you leave a message (despite the website says you can) and the call ends abruptly with the automated message directing me to submit a form from Client Corner. https://empower-solar.com/en/client-corner/ I have submitted a form on Client Corner and twice have sent an email to service@empower-solar.com. I have yet to get a response or phone call. Essentially, the level of support has deteriorated since installation and I believe that aligns with the closing of offices, including the Island Park location which is where I got my installation from.

Roof Leaks

I had my system installed by Empower in Aug 2023. Initially I was pleased but the warranty is a scam. My roof passed their inspection and had never leaked until their installation, yet I had to call back twice about roof leaks after my system was installed. The first callback they charged me $700.00 even though the water was dripping from their mount screws, they blamed it on a suddenly appearing, strangely placed nail under a shingle that was downhill from their screws. Water flows uphill now I guess. Second call back, many more mounts were leaking, all from their screw penetrations. This time they couldn't sweep it under the rug and had to replace them all, for which I wasn't charged for. Clearly their mounts were defective, the new mounts were a different design. I feel like I was mugged, I reached out to Tara McDermott at Empower for a refund for the original callback but no luck.

Sub par experience

I felt imperative to write a review. The experience I had with Empower was sub par and I wouldn’t use them again. I was promised a timeline which they missed, they didn’t follow the plans, installed conduit where I had the builder run the wire inside the walls (of which they met with the builder to instruct what to do) and the 2 day installed turned into 4+. In short, if you are willing to let Empower install the equipment how they want with 0 input they will do a good job. All work was done neatly and tidy. The install crews were fantastic however most of management was not. When I complained about power walls being installed in the wrong spot I overheard one of the owners on the phone talking to his employee about me and said “this f**** guy” because I complained about another of their mistakes. This company treats their employees poorly. I had two different install crews tell me that management would find a way to blame them when these mistakes were clearly at the management level. The one member of management that I have come to respect is Tara McDermott, Director of customer experience. Although we didn’t always see eye to eye she was fair and when gave her word she made sure it got done. Before signing a contract I would recommend doing your due diligence.

Still incomplete, lengthy installation

9 months after signing the contract the installation is still not complete.