Elevation

Customer service review

Elevation Solar installed our system five years ago. Since then Elevation Solar and Enphase have always provided great customer service. Timely and polite. They calmly answer my questions regardless of how basic they may be. I couldn’t be more satisfied.

Elevation Solar doing a good job

So far, Elevation Solar has done a great job. They obtained the interconnection agreement with my utility within 5 weeks of contract signing. It took awhile for them to get permit approval, but that was the fault of the County. The County was holding up the permit because they wanted a new drawing of my septic system and leach lines (they wanted something other than the hand drawings from 1984). Well, that is not Elevation's fault. The septic system had nothing to do with the ground mount solar which was 150 feet away from the septic system. I went down to the County and spoke with the person holding up the permit and she was just totally unreasonable. Good thing was she retired the next week and we were able to get the permit approved the next week thanks to a reasonable County employee who said a new septic/leech field drawing was not required. Once the permit was approved, Elevation scheduled my install for 5 weeks out. I was very happy with the quick install date. The installer showed up on time and has done a good job so far with the install. It should be completed in 2 more days. Antonio from Elevation Solar is very helpful. He keeps me informed of the status of the situation and is very conciencious about his job and very polite.

Worst experience

Install was fast.. turning on system is what took the longest. Took about 10 months after install for anything to even turn on. Since it’s been on it hasn’t worked. Technician was sent out and nothing has been fixed. Currently waiting on technician to be scheduled.

Finally got it all working

With Antonio's help my solar monitoring system is finally up and running. He was persistent in following up with me and getting techs scheduled to come out and evaluate the problem and get it resolved. I appreciate his dedication and persistence in getting my system up and running.

Very Happy!

We just added solar to our home in Phoenix AZ. We have been very impressed with this company for a few reasons. We had a great sales person, Benjamin. Benjamin was honest and true to what he said. He stayed involved to keep me informed as to where we were in the the process and really tried to manage my expectations. He never over promised. All the crews that came were courteous and professional. The office also kept me informed and worked with me on scheduling each step. Our solar is just now being turned on and we have no reason to believe we will not be as happy with that outcome.

Swing and a miss…

It took Elevation 4 months to install my panels and 12 months to actually activate them. Meanwhile I have been getting charged the monthly loan fee since install, on top of 100% of my APS bill. They said they’d refund me the unused 8-month gap, that never happened. During the 12 month waiting period, every employee that “managed” my case started from scratch at every engagement as if they keep zero account notes. Good thing I spent $30k with them….. Decent hardware and warranty, but maybe the most illiterate staff I’ve ever encountered across any B2C engagement. It was almost like the movie Idiocracy if it took place in a business, wild wild stuff.

UPDATE May 31: Another week has gone by with no action from Elevation Solar, and I’m going to take legal action now. ------- We had the system installed last year after many delays because of bad communications but finally went operative in November When the heavy rains came in January and February, water came through the roof and leaked through a light fixture into our dining room it took forever to get the company to come out, and after they inspected the roof, and admitted that there was a fault in the installation They still haven’t fixed it three months later, and I only got a reaction when I threatened legal action. The reaction so far has been just to blame their subcontractors and tell me they will give me a date soon when they will fix it. I’m giving them one week more, and then I will see an attorney as it seems the only way to get the hole in my roof fixed. If this is how slowly they react to something as drastic as a hole in the roof, I dread to think what they would do for something minor All in all a terrible experience, that is still ongoing

The worse company you can dealt with

I am on my third inverter.. yes! Third inverter in 3 years. This last time, the technician showed up and left without saying anything.. Now I am on the phone with customer service to try to program the inverter because its not communicating with monitoring system by anther F'up company, Solar Edge. I wish they will just file BK and let Sunnova take over.. what a bunch screwup a**wipes. I have never had such a bad experience with a company that promised everything and delivered nothing. The installation, I was told will take two months. It didnt get completed until nearly six month. The system was communicating and it turns out the installation crew missed a wire during the install. After the installation, it took another 2 months to go live. During that period, I have nuts, bolts and metal connectors raining from my roof.. that lasted about two weeks. After the so called completion.. for three months, I have no solar consumption because the inverter was bad. Swap out number one.. six months later.. another swap out.. two years later.. another swap out.. In addition, I have to spend $400 so they swap a 3G cellular services to 4G LTE.. in the meantime, I have not received one solid months worth of solar benefits.. And I am paying two bills. one to NV energy and another to the loan company.. Please DO NOT USE ELEVATION SOLAR. They need to stay out of solar business...

Not completely honest

I was told that I would get a rebate on taxes to apply toward the loan. That is a lie. It is a tax credit used only if you owe taxes and if you don't owe you get nothing. Check with your tax people before signing with them. Not very honest.

Slow, bumbling, non responsive

I like my solar and what it is doing, however Elevation solar made the experience far more difficult that needed, long in time, and incredibly poorly designed. 1. Sales pre to installation is ok. Honest guy, but not at all detail oriented. Elevation delays a good marketing effort would not all; a. 8 days between signing of documents and me calling to request invoice which then came within hour. b. 2 weeks later Elevation had yet to contact or know their registration in my town had lapsed. I called to inform and 3 weeks later the permits with town were signed. Elevation then took 10 days to pay for permit. Again slowing the process. c. After pushing them along, Aka managing their job, it's first of October, 2 months in and I'm in install mode waiting for the install date via a phone call that doesn't come. d. Call never comes so I call elevation and somehow I'm back in design phase. Turns out a tech was concerned that although the town had oked the project it would fail inspection due to main placement. No one ever tells me this, and in fact eventually a supervisor tells me the problem is being caused by my town, which is simply not true, the delay was 100% caused by Elevation and horrid customer communication, and inter company communications and it takes me another 6 weeks to get said tech out and agree to an install. e. While this cluster was going on I'm learning about solar and in looking at my design I see that over 25% of my panels are being wasted in full sun. Meaning I have 295 watt micro inverters married to 400 watt panels. This waste or clipping, the industry word for waste, could have been fixed with smaller panels as I suggested or higher output micro inverters easily. Net result is my 8kw system maxes out at 5.9kw due to poor efficiency design. 20% better performance could be easily attained with proper design. The amazingly weak efforts Elevation has made to complete this highly flawed transaction have been driven almost purely by me. I do not believe my system would be up had i not pushed them along as the deal was in nothing land until I repeatedly called their concierge service. I like them, Nice to talk to, but near zero follow up, and they too are bad at doing what they say they will do. Seem to be the company mantra. Listen intently, create a bunch of action items do none them. Never follow up to see if customer was served.

Love this company

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

No Communication of Follow up

Very very unorganized company. Sales people do not return your calls as soon as you have paid. The service department does not talk to the concierge department. I've been waiting for a part for 8 months now that was supposed to be delivered 2 months after I initially called. Service department was dispatched and sent out 1 technician that was not qualified, and then 2 more times the technician had no idea why they were at my residence. Jeff Schoonover, from the concierge department, has promised a call back or an email and it has now been about 2 months since I've heard from him. I'm sure this company is goo at two things, taking your money and forgetting about their customers. Thanks Eric Kuster for selling me the system and the entire concierge department for failing me.

Huge disappointment

Like many other comments on here, we signed the contract back in 2021. Delay after delay with bare minimum communication, hard to get in touch with the concierge. In May, I reached back to Ryan, the sale representative, he promised to do right by me and to give them time. Nov 2022, still no permit, no panels. I asked for my deposit back and the concierge had to get permission from management, blah blah blah. Ryan got me the deposit back. No apologies, no follow up. Worse solar company ever!

Not Recommended for California Customers

I can't speak to Arizona but in my view and based on the volume of complaints on the Better Business Beaurou website I'm comfortable saying that any California customer should avoid Elevation Solar, at least right now. Their project management is a complete mess, and communication is seeming impossible for them. My pannels went up as scheduled, though with a 3rd party contractor even though I was promised Elevation techs would do the work. They ran an ugly pipe conduit down the FRONT of my house which just makes me sad to look at honestly but the biggest problem is basic communication and finishing the job. I've had solar running for over a month and they havent' managed to get the monitoring and communication piece running so no one knows if its doing what its supposed to do or not. I've had dozens of very polite emails and phone calls and they have sent 5 techs out. The problem is they never communicate the problem with the tech so they try the same thing over and over vs just resolving what is ultimatley a rather simple problem. On top of that I waited 3 weeks for them to ship out a "special wifi adapter". It finally arrived and they promptly sent someone out to install it the next day..... only to discover the unit already had a wifi adapter installed and the 3 week wait was pointless. I'm still not fully up and running but I know I will be eventually. My advice, Solar is not a very technical project please save yourself a world of hassle and go with someone who communicates, has a basic grasp of Project Management, and does what they say. I can't tell you who that is, only who it isn't.

System installed Jan '22 still waiting for activation

Elevation Solar completed installation in Jan 19, 2022. We have contacted them repeatedly and many promises made about handling the problem and none kept. In absolute frustration we have contacted an attorney and lodged a complaint with the Registrar of Contractors. We would like upper management to contact us as the Chandler office has not actively done anything to resolve our problem. We don't believe them anymore as no one has come to the site to assess and evaluate the system. We own a system that has never sold electricity to APS. We paid $48.000 for a system that is not functional.

Just about perfect

Class A all the way through from presentation to completion

5 months, no contact

Smooth process starting with Elevation, signed the contract, and then silence. If you are in California, I strongly recommend avoiding Elevation.

Fast friendly and efficient.

This company specializes in not keeping their word. We signed our contract in Oct 2021. the mechanical installation was completed on Jan 19, 2022. Now it is the end of Nov 2022 and they still do not have it working. I have tried being patient, have written letters, have gotten angry. All met with more meaningless promises. They promised to get our clearance from the city and from APS, each step incredibly and repeatedly delayed. They schedule time to get technicians out here to complete the connection to APS, but they do not appear. Repeatedly. This company does not respond when I complain about it. Can you imagine being 10 months late in completing an obligation and then completely ignoring the complaints of your customer. They have my money. I have a lot of useless hardware on my roof. I mean it. Look elsewhere.

Excellent experience thanks to Dwayne. Very polite & a hard worker. Will recommend to friends & family.

EE

Had elevation come out. Diana ran a test to measure leaks in the home and did awesome with resolving bad energy efficiency issues. Glad I got this done before the summer months

Curb app

Diana came out to help my aunt with her Curb app. She did a great job and explained how the newer version works.

Tops!

Elevation stood out from the competition Starr to finish. From the no-sales-pitch informational/educational approach to sales to the great support throughout install, they are tops!

Elevation Solar

I have enjoyed working with Elevation - they have been very helpful and accommodating every step of the way, are very price competitive, with knowledgeable staff.

Elevation is a great company to work with. I am very pleased with my panels. Saving me a ton of money from APS. Glad I installed solar.