Elevation

Elevation's PV array & battery install

3 stars due to a Jekyll & Hyde experience. The installers are very good (5 star) but the office work is atrocious (<1 star). The design work lacked attention to detail and the document submission for city building approval and Edison interconnection request was sloppy. This implies serious and needless schedule delays. The absence of communication is frustrating almost beyond words. But the price was reasonable and the installed system, at long last, runs great! In the end, I can recommend them but only with reservations. I should note that several of my neighbors have recently experienced similar woes for PV arrays + battery systems at the hands of different installers, so maybe it's an industry thing.

Elevation solar panel experience

Overall Elevation Solar provided good service. They stayed in communication with us to let us know what was happening in the different phases of having our panels installed. From our initial meeting to getting permits to turning the panels om I knew what was happening. I will say when the panels were delivered to our residence my wife and I had to unload the panels as there was no one present to unload from the truck. This was a big issue to me as I should not have had to unload my own panels. other than this one issue was a good experience.

SOLAR lOAN ( lOAN PAL

OUR SOLAR INSTALLATION WAS GREAT AND PAINLESS HOWEVER THE LOAN SET UP IS NOT SO GREAT. WE ARE RETIRED AND ON A FIXED INCOME . tHE SOLAR INSTALLATION IS SUPPOSE TO HELP WITH OUR ELECTRIC BILL SO WE CAN BUDGET OUR MONTHLY INCOME BETTER . hOWEVER OUR SOLAR DIDN'T GET TURN ON UNTIL SETP. 20 BECAUSE OF THE CITY INSPECTION AND NV ENERGY . NOW OUR LOAN PAYMENT IS SUPPOSE TO START ON OCTOBER 1ST. THIS MEAN WE HAVE TWO ELECTRIC BILL ON THE FIRST TO PAY . THIS DOES NOT SAVE ME MONEY. I CALL LOAN PAL TO PUSH OUR FIRST PAYMENT TO OCTOBER 1ST AND THEY REFUSE TO HELP. THIS PUTS US IN A BIND WE THOUGHT WE WOULD HAVE A MONTH BREAK BUT NOW IT MAKES US SHORT . . i AM VERY UNHAPPY WITH THE LOAN COMPANY THAT ELEVATION USES. WE WILL STOP PAYMENT ON OUR FIRST MONTHS PAYMENT. . VERY UNHAPPY

Some Problems

I am more or less pleased with the overall project; however, there were several problems with the process. The sales person was very knowledgeable about the system that would be installed, and put the process into terms a layman could understand. After we agreed to the proposed project, the contracts, City building permits and power company permits and rebate program request were signed and submitted. After four months of waiting and calling, construction finally started. The next week I got a call from the City building inspection department informing me that the construction at my residence was in violation of City codes since there was no building permit on site, and no arrangements for a City inspection were made. The City representative told me in no uncertain terms to have my contractor come by the City immediately and pick up the permit and arrange for an inspection. I did not appreciate being called out by the City for infractions by the contractor. I called Ms. Cindy Pouquette at the Elevation Solar corporate office, she was very courteous and helpful in getting this problem resolved. Although the construction was illegal at the time, it was carried out swiftly and clean-up was good. When the power company came to change my electric meter, the tech gave me a phone number to call to set up the rebate program. When I called the number, the person apologized and said the rebate program expired a month before my request was submitted by Elevation Solar. He said the Elevation Solar rep told him at the time that it was okay since I authorized the project knowing the rebate program had expired. I DID NO SUCH THING! I am pleased with the system itself, but the hassle I went through getting it installed I would not want to go through again!