Elevation

Avoid at all costs

I'm having issues with my system and haven't been able to contact them. Phone number is disconnected. Email unanswered. Even their website just returns a WordPress error. Seems like they went bankrupt or something

I am writing to express my strong frustration regarding the abrupt shutdown of Curb Energy services in February. I was a very satisfied customer for years, but the service was discontinued with no advance warning, leaving your customers with no alternative solution and non-functioning equipment. Instead of abruptly shutting down, the company could have offered an offline solution or charged a small monthly fee to keep the service operating. This sudden termination with no notice is completely unacceptable. I would appreciate a response explaining why this was handled so poorly and what options are available for customers left with unusable hardware.

Elevation was paid with out problems when system was installed. Again paid without problem for a service call about 1 year ago. Tried to make contact 4/11/2026 due to solar system complete failure. Got a text message "Sorry we missed you". Finally got a phone call today 4/17/2026. Told that before a service call could be scheduled, arrangement for payment must be made. (After an email, then an email response, then a contact, then, finally a schedule) My system is out!!! It was installed by you in good faith and now - - - - I am frustrated by your response! Tom Gill

Worst customer service

They don't honor warranties and will avoid your phone calls if you have a service issue. Garbage company with terrible customer service.

Elevation Solar installed solar on our home. The install took 2 longer than originally stated. Once the system was installed and turned on, the service tech didn’t know how to correctly set the system up. My next electric bill was three times my normal usage. Went from $289 a month to over $1000 . When I contacted Elevation Solar they had no idea why the charge was so high. After several calls and hours on the phone, it was determined the tech didn’t set the solar system and Tesla battery correctly. He originally set the system to pull power off the grid 24 / 7. So no matter what the solar panels were generating I received no credit. In fact because the system was pulling off the grid, during high peak time, instead of off my battery, I was being charged for extra power 24/7. Once this was determined Elevations said they were sorry for their mistake but said they were not at fault, even though their tech programmed the system incorrectly. I have tried calling 3 times to talk to Calvin Van Berg, Elevation Solars Director of Customer Service. Calvin has yet to pick up or return my call. This is the second Solar Panel system I have purchased, the last one in So CA. I never had any issues with my system in CA. My service from Elevation is a joke and a shame. If you decide to get a solar panel system on your home, be warned, STAY AWAY from Elevation Solar.

Elevation Solar has been great since our installation company is no longer in business. Jose and Matthew have been wonderful to work with in getting our system back up and running.

From my short experience with them. I got no complaints. Erick is great with customer service and he’s just a nice guy. Adam was the head field engineer and he was truly professional from A to Z. His two guys were a great crew for him as well. That solar stuff is not easy to figure out but figure it out is what he did. Five stars goin their way.

Shifty company

If there was an option to put 0 stars i would. Terrible warranty, crappy equipment, inept staff. Live longer and don't do business with them. Horrible company!!!

Poor service after the sale

Installation was great and easy back in 2018-2019. Since then the support and even sales team when inquiring about an upgrade has been terrible. This week I called the service department to discuss my failing system. After being on hold for 20 minutes I was forced to leave a voicemail as there were no agents available. After 3 days no one called so I called back. After being on hold for 20 minutes again I tried taking the new customer route to sales and was speaking with an agent within minutes. My system is 6 years (2019) and they are telling me I need to purchase a new communication piece as the 3g they installed system is no longer use. 3G was old outdated technology when my system was installed as 4G was widely available by 2013 or 6 years before my system was installed. They claim they had no idea 3G would be phased out. Please, you’re a tech company please don’t tell me you don’t know. Now they want me to spend $550 on the upgrade. Guess what, the upgrade gets me to 4G which is already outdated by a few years as we are now on 5G. However the reason my system is not working has nothing to do with the communication piece, only my ability to monitor. So they want me to spend $200 to pay for a tech to come out and to a health check. Assuming the inverter is bad (this is the guess at this point) they will then charge me an additional $275 for installation of the new inverter which is under warranty. Sales team was great in 2018-2019, but Elevation Solar has no interest in taking care of you after the sale.

What They Promised Is What You Get

I looked for a good company and found one. We worked out all of the detail with ease and without issues. They delivered what they contracted for on time. The system is working great.

They lied to me when they sold me the solar

This company dose not explain everything to you up front. they don't add enough panels to you house to cover 100% of the power. and they don't sell the banked KL watts back to the power company for the same price we pay for them. they our liars and thief's and cheats. i would never reamend them to anyone !!!!!!

Awful

This company was pretty good in 2021 when they installed the panels. I would have had good things to say about them then. In 2024, we had to replace our roof and we hired Elevation to remove and replace the solar system before and after. I coordinated with them and the roofers to schedule the panels to be removed a few days before the roof job started and reinstalled a few days after. Elevation charged $250 per panel for this service. For 27 panels, this came out to $6750. All this scheduling was done in mid-September for removal in late October and reinstallation in early November. Elevation was unable to give us the dates we wanted, so we had to push the roofers back a week. In order to get Elevation to commit to these new dates, they asked for full payment up front. "To get on the schedule for both the removal and the replacement," the rep said. So I paid in full up front. The removal was on schedule and went without a hitch. On the scheduled day of re-installation, November 4, a single guy showed up. He went up on the roof for a few minutes and then came down and rang the doorbell. Despite my making it clear in my original phone call, the tech hadn't realized it was a fully reroof and so he hadn't brought all the necessary supplies. He'd have to come back. I called Elevation the next day to ask when they'd be back, and they were unable to give me a date. I was told I'd get a date the next day. Every day I called, and every day I was told the same thing: we can give you a date tomorrow. This went on for a week. Finally, a week after the scheduled installation date, I was given a date: December 20. That's a full 6-7 week after the scheduled installation. The contract I signed stated that the work would be done within 30 days. The reason I was given for the many days of delay in even getting a date was that "Jorge got sick." That's it, no more. But they said they were scrambling to enlist subcontractors to do all these scheduled jobs and that I was not the only person in this situation. I said that a 6-7 week delay was certainly unacceptable, and I escalated the case to a manager. I consider myself a pretty easygoing guy, but that's just absurd. After he was unable to offer anything more acceptable, I said I wanted a refund for the half of the payment that was for the reinstallation. He was willing to do that, but said he'd talk to scheduling overnight and see if he could get them to move some things around and get a date sooner. He also stated that having any other company install the panels would void my warranty with Elevation, which is exactly the opposite of what the Elevation customer service rep told me when I called preliminarily when I was researching roofers, to see if I could have another company do the removal and reinstallation. I was told, "no problem, that would not void your warranty." Luckily, I went with Elevation in the end, or else my warranty would be voided and with nothing in writing saying I was told otherwise. The next day, he called back and said he was able to get December 6 and 9 as reinstallation dates. He apologized for it being so far in the future, but it was the best he could do. I considered that there would be a delay with any other company I called, and that I did want to keep the warranty, so I agreed on December 6 and 9. On December 6, a crew arrived and worked a full day. On December 9, a smaller crew arrived and worked until the middle of the afternoon. Then the doorbell rang and the tech told me that they were done for the day, that the panels were not yet on the roof, and that Elevation would be in touch to schedule the rest of the job. When I told him that we'd waited for 6 weeks for this, that they'd worked two days already, and why the delay, he said, "Call them, I'm just the tech." So now it's December 10. I just called to find out when they can schedule the completion of the job, and again I'm told they can't give me a date, but in 24-48 hours they'll call me back to give me a date. The job was originally scheduled for November 4. It's now December 10, I've paid in full, and I have no idea when they'll be back to put the panels back on and energize the system. January? February? Who knows! I know that I've been losing about $100/week on electricity, between my excess generation credits and all the grid power I've been sucking down. But I'm not going to be compensated for that. I don't know who Jorge is, but he must have been running this company single-handed. The whole operation has absolutely fallen apart because he "got sick."

I thought I enjoyed it but I was wrong

I found out much later after the fact that selling your electricity back to the grid is at a lesser rate than what you buy it from, so selling is basically out of the question. I also found out after the fact that the people who install the solar do not do good electrical work and left my "new" electrical panel with a number of errors and poor electrical work. I had to hire a separate electrician to come and fix their work to prevent exposed wiring and the constant housing blackouts... The salesman was super helpful but install took a long time and new the system had a number of errors and is unstable at best. Lately, they decided to make CURB, a an electrical monitoring system which was included at the time of install, a now subscription based service. Now I am down another slot in my electrical and will have to pay someone to come remove it.... 10/10 would recommend you look elsewhere for your solar needs.

Great service

Daniel is the man!

Help with documents

Daniel Alejandro was extremely helpful in retrieving and sending to me a copy of the signed agreement I needed for a loan company.

Go elsewhere!

Upon review of our home our power bill our roof structure and every other thing that they wanted to audit we felt like we made a good choice, that is until the installation was delayed throughout the entire summer, all the permits were failed more than three times, and then initial startup of the system and it only worked for 10 months. It's been 4 years and 68,000 later, and we still don't have a working system. Good luck trying to get someone to communicate with you. The only good person in that company is Juan, our experience with them has been nothing short but terrible if you want to pay a solar payment plus a power bill every month and still not have any type of working system or compensation for all the money you spend go with elevation. That is an honest review just like any other one that talks about the installation problems and issues ETC

Avoid at all cost

The install was relatively quick and they did good work. However, as soon as my microinverters stopped reporting it was a 3 month process and multiple trips to the house by a tech to replace the gateway. The system was finally up and running as well as reporting for a whole 4 days. I tried to troubleshoot multiple times before I was able to get a tech to finally come out to troubleshoot on their end only to be told that my system is functional and reporting on their end but it's not reflecting on the app. Apparently, Elevation updated their software and the system can only connect to a 2.4Ghz network. Low and behold I have a dual channel network that allows devices to connect at what ever that specific device demands. The tech insisted my only options to remedy the situation is to either pay for a device from them that connects the system directly to a satellite OR buy an external 2.4Ghz router from my internet provider to plug into my current set up. I don't know what habidashery is going on here but the whole issue makes it seem like they don't care if I can monitor my system as long as they're getting their money. I'm paying $200 a month for this system while my energy bill continues to run $300 a month during summer months. I'm furious about the situation to say the least and now I'm absolutely stuck.

Very professional,knowledgeable and courteous.All mine questions answered in that manner.

It took 2 years to activate

We signed a contract with Elevation Solar April of 2022. They were highly rated, & we were impressed with the salesman. We even signed a contract for our daughter's house a few months later. But, a 60-120 day time frame, as stated in the contract, turned into 2 years. I won't detail every issue, but suffice it to say, we had nothing but one issue after another all along the way - for 2 years - before it was finally activated. About a month after signing the contract, they informed us that they would have to add an addendum that would cost us more. The site plan was incorrect: they didn't realize that a main panel upgrade (MPU) was needed until later, & they then informed us that it would be at least another $12,000 to hook into the electric down the street. We would've understood maybe 6 months, but 2 years was tough to swallow, especially with all of the problems that needed to be dealt with along the way. I tried to speak with the CEO about a year into it, but I didn't hear from him. When I finally got to speak with the CEO - after activation - he told me that he feels they fulfilled the contract, &, for our troubles, offered me $1,000 on a $25,000, project that took SIX TIMES longer than promised. As a business person, I don't consider that to be "fulfilling the contract". I truly hope that Elevation treats other customers better than they treated us.

A group of Crooks

They installed my system. When I ask them to come out and inspect it because I was concerned it was not working properly they refused to come out unless I installed their Curb Monitor. They installed a monitor when my system was installed, but they pleaded ignorant and said it was a JLM system. Odd that they installed it when they installed my system in 2017, but now want to play dumb. I hired another electrical/solar firm that installs Solar to inspect my system as Elevation is not reputable. This firm indicated the monitoring system had never been installed and hooked up. The Honeywell thermostats included in the elevation contract were also not provided or installed. I plan to hire an attorney. Dishonest assholes should be driven from business. I will be using another firm for my solar system in the future, one that is honest and reputable

Elevation Installation Team 1 - Brady (Team Leader)

True professionals, outstanding communication all thru the 2 days of installation. Framework up on Monday - looks so good! Today all the panels on the roof, again - communication as power was shut off for City Of Peoria, APS and Elevation on site inspection - all the while Team 1/Brady were doing their installation. One of the BEST experiences I have ever had with complex work done at my home. So great to find Expert work, outstanding team and informing me along the way increases my confidence that all the pre-work I did contacting 6 different companies before deciding was worth the effort. I made the right choice - hope you get Team 1/Brady for your Elevation Solar install.

I received a call that one of my panels was offline. The rep patiently helped walk me through the steps to get it back up and running. As well as answered all my other questions. He was friendly and helpful! Elevation Solar is the way to go.

Elevation's PV array & battery install

3 stars due to a Jekyll & Hyde experience. The installers are very good (5 star) but the office work is atrocious (<1 star). The design work lacked attention to detail and the document submission for city building approval and Edison interconnection request was sloppy. This implies serious and needless schedule delays. The absence of communication is frustrating almost beyond words. But the price was reasonable and the installed system, at long last, runs great! In the end, I can recommend them but only with reservations. I should note that several of my neighbors have recently experienced similar woes for PV arrays + battery systems at the hands of different installers, so maybe it's an industry thing.

Long Service Times

Sales, installation top notch but i've had a problem with the microinverters since September. I'm now on 4 months and its still not fixed. A tech finally came out mid-December but stated he needed to come back. The scheduling department was supposed to call me to book a time but never did. I called back to Elevation and they couldn't come out until mid-January. Half of my panels have been down since September. Was promised a better customer experience. If I ran my business like this it would fail. Servicing needs to improve.

Long wait for repair and service call

We had an issue with several of our microinverters not generating power since September 20, 2023. We notified Elevation of the issue and requested service and repair in early October once it was clear this was an on going problem. As part of decision to go with Elevation, we were advised that customer service was a priority and we were also advised to add a warranty. We were very disappointed when Elevation informed us that they could not send a repair person until after mid-November to determine the issue. In the meantime, our entire system went down so we only partial to no solar power for a period of 2 months. As a result we 2 very expensive APS bills we had to pay. I was informed by the service repairman that the delay in getting to us was due to a lack of resources. We feel that we were misled by Elevation related to their customer service given the wait to get our repair completed and the costs we incurred.

Installation team and sales person did an amazing job

The sales person, Jesse, did a stellar job explaining the ins and outs of everything. He made buying Solar easy. Once installation began crew 5 did a professional job installing everything. I’ll update the review once production starts.

Horrible, not one thing went right

Where do I even start. Sales guy Jason Taylor came out gave an estimate etc.. I signed all the paperwork May 2023. Installation was canceled two times and was finally started 8/29, they broke a ton of tiles on the roof and couldn't finish the install they said they would be back 8/30, never showed up. I called Elevation because my texts went unanswered they said they'd be there the next day on 8/31, I advise they left a mess, screws and metal pieces all over the place and I have dogs that are walking around, Kassandra advised they usually come 2 days later to clean up. I said the installer told me they'd be there the next day and I didn't know about the mess until I went out side.. They never showed up on 8/31. I texted Kassandra multiple times with no response so I called Elevation back on 9/1 talked to Kassandra again she said they'd be back monday.. They did come back Monday but the mess was made again after I cleaned it up. I texted Kassandra they made another mess and some of the metal and screws went into my pool and received no response. I texted again as they said this was the best way to get a response on 9/5, 9/7, 9/8, 9/9,9/11 and received no response for mess and when is activation. NV Energy came and approved the install and took off the tab so the power could be flipped from NV energy to solar. I continued almost daily trying to get an answer by calling and texting because now I am getting a bill from NV energy and I am paying the solar bill. I called the sales guy who brushed me off tole me to call the office, I said I have been and been texting no one is getting back to me I can't afford to pay both bills anyone living in Las Vegas knows the electric bills are 500+ a month. Its now mid October and I finally received a text from Karen saying shes been assigned to my account. She advised I needed to call NV energy because they needed to sign off on another inspection. I called NV energy they said everything is completed on their side. I called Karen back and left a VM that NV said everything was completed. Days went by again, its now NOV and I Karen text me asking if I heard from NV energy, I replied that I left a VM and they said everything is done on their side. She replied she'd check with a supervisor... Now its DEC I texted NV energy said its ready, I've been paying both bills since Aug I need a resolution. No response to multiple attempts.. Now its January Karen advised for me to send her a copy of the bills I paid and they'd send me a check. I sent Aug-Nov as Dec was not issued yet. I did receive a check for Aug- Nov. Now its Jan.. still no solar still paying Electric and solar payment, I am texting calling asking for a supervisor... Finally the end of January they tell me they heard back from NV Energy and they will be coming out shutting the power off and then activating the solar I need to call and make an appointment and let Karen know the date and time. I called NV Energy they advise that's not how it works the electrician needs to call and make arrangements with them. I left Karen know what I was told and she said she'd check with her supervisor. weeks pass by now its February I finally get her on the phone again and she said they're waiting NV energy, by now I am just fed up. I called NV energy they said no one has contacted them the only notes on my account was from me calling. I called Karen back and left a voicemail that this needs to be resolved or they can come get the panels I've been dealing with this for over a year and several of my neighbors have had solar put on and turned in in 45 days we are at 9 months. Of course my neighbors were smart enough not to go through Elevation Solar. Like a miracle 3 days later the solar was turned on and I get a 700 bill from NV energy for turning the power on and off and the rest of my electric bill. I texted Karen I have a bill from Dec, Jan and Feb for over 2300 total can I be reimbursed now.... No response... Well its now March, I get a bill from NV energy for 20$ like I was told I would "handle fees" or what ever you want to call it. April no response from Elevation about the refund, May no response and a $200 bill from NV energy.. Now its June and I get a 250 bill from NV energy for overages, July, Aug, Sept I get a bill.. Its now Oct another bill $249. I call NV energy ask why they said using more than putting into the grid. I googled elevation to get a different number to call, 866 258 4381 talk to Robert he said some panels not working as well as others, he called solar edge to make adjustments. I adv why they were set to under produce in the first place? I was told I didn't need to monitor etc. He said its my responsibility and they can send a tech to see if I need more panels but it will cost $150... Um you still owe me 2300$ and I've been paying 180-280 every month in electric plus the solar bill which is more than if I just kept electric... I just can't... dont use these people. They is zero customer service, no care or concern for their errors. They do not use good contractors they break things and leave a mess. Nothing the sales guy said was accurate and he wouldn't help resolve anything and stopped taking my calls.

After the sale

I ran into a problem with my system. I called and talked to Jose and he contacted the manufacturer about the issue and in no time a decision was made to get me going. I over 6 years, any issue I have had has been cared for promptly. I highly recommend doing business with this company. Great from start to finish, and the performance of my system has been exactly as designed. A couple of bumps in the long road don't mean much when someone cares. Happy Bob

The whole team from sales to installation to support was outstanding, especially Kim Williams and Tyler Renolds.

Overall, we had an amazing experience with elevation solar!! Our salesman was very knowledgeable about the product and was honest and upfront about the system. I received nine quotes from different companies before selecting Elevation Solar. They had the best price. Many companies provided false information to try to get me to sign up. They were on time for all their appointments and completed the project in a timely manner. I have had my system for over two years now and no problems. I recommended a friend and they had a great experience as well. If I had to do it all over again, I would use them..