Elevation

Verified profile
Updated: 02 September 2021
Installer

Installing solar since 2014

Elevation logo

4.03 from 139 Reviews

How was this rating calculated?

Elevation reviews


Breakdown of consumer reviews

Sales Process

4.5

Price as quoted

4.4

On schedule

4.2

Installation quality

4.0

After sales support

3.7

Latest good review thumbs up

Aaron P. | Round Rock, Texas | 09/14/2021

Professional Service, Steadfast Support, Quality Solar

Our experience with Elevation Solar has been both extremely positive and genuinely encouraging. Throughout each and every step of this solar panel process (from planning, installation, and now to ongoing monitoring and maintenance) Elevation’s representatives have proven attentive to our unique situation, thorough in seeing that each stage of the project was carried out properly, and truly helpful with friendly service and quick, clear communication. During the initial planning stage, Elevation’s representatives were transparent, personable, and made sure that we fully understood the project before any commitments were made, from how much energy our panels would produce over their lifespan, to what flexible and attractive financing options were available to us. In fact, we were delighted to discover how accommodating Elevation’s representatives proved to be when negotiating our project. Elevation even managed to save us thousands on our project by helping us navigate existing rebate opportunities through our local energy system provider. All throughout the installation period, Elevation’s project managers were quick to contact us with updates well ahead of key dates and were always careful to ensure that our customer experience was as positive as possible. For that, we were extremely grateful. The installation crew they brought on likewise proved professional and exhibited quality workmanship. Post installation, whenever we had an issue, concern, or a simple question Elevation’s representatives continued to display the same eager courtesy and thoroughness they’ve exhibited all along in assisting us. The people at Elevation are quality folk. In our case, they’ve proven themselves friendly, professional, and genuinely passionate for helping regular people gain affordable access to greener energy solutions at home. As solar technology and our own personal energy needs develop over time, my family and I are confident that we can count Elevation Solar to be there and assist us with the same quality, professional service. I cannot recommend them enough.

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1 comment >
Reply from Elevation: Thanks Aaron, we appreciate our customers and want to make sure we handle every part of your install diligently. We are glad to hear it shows! Thanks for review, let us know if you ever need anything!!

Latest bad review thumbs down

gutiear | Tucson, Arizona | 09/22/2021

Empty promises

Really questioning if i made the right decision going with Elevation solar at this point. After two years, with repeated failures in my cellular connection to the monitoring station, i was told that they would connect to my WIFI to remedy the situation, then they turn around and say they're not responsible for poor cellular coverage, and if i want to connect to my WIFI its gonna cost me $600+. I was also promised to have the ability to set up custom alerts on the monitoring app to alert me when my system was down (which has happened at least four different times, the last time for over a week before i noticed) but that never happened, they blame SolarEdge and SolarEdge blames Elevation, bottom line I don't have what I was promised. Really disappointed in the service i am getting from Elevation Solar to date.

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Thomas ratzsch | North Las Vegas, Nevada | 09/02/2021

Worst products ever

A year and half in my inverter has failed and my battery has failed. My entire system went down and I only found out when I got an electric bill. Texted with a Tech on the phone which took me calling them back after 4 weeks I finally got some one here. Now I've had 3 days I had to sit at home and my system still does not work

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Sam | Henderson, Nevada | 08/16/2021

I’ve got the solar panels they recommended

This company is the worst on communication and is the worst to get things straightened out if you have information about Elevation Solar do not do business with them

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Donna Ojeda | Green Valley, Arizona | 08/07/2021

System down 3rd time

Every few months something goes wrong with the Envoy monitoring system and we lose production. A bit tiresome to have to watch and check to make sure it is working every week. This is 3rd time in 12 months. $17k and it's not reliable.

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JRE | Phoenix, Arizona | 08/03/2021

Service on existing system

I have called to have my system checked out as the circuit breaker keeps going off. I have called twice to have someone come check the system and never get a call back. Company was good at installing but service is the worst!

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Chris McGinnis | Vail, Arizona | 08/03/2021

Worst costumer service I've seen.

This company will give you a quote for the credit union and when you get the documents from the credit union it's higher. When you ask the customer service about it all they say is I'll look at it tonight, tomorrow which never gets done. Now they are saying it's between me and the credit union. Don't trust them.

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Stephen G | Temple, Texas | 08/03/2021

Great Experience and quick turn around

They we very open and up front on what to expect at my consolation and did and amazing and fast job installing everything. It's been nine months since I've had to pay an electric bill and I love it.

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1 comment >
Reply from Elevation: We appreciate our customers and want to make sure we handle every part of your install at an elevated level. We are glad to hear it shows. Enjoy your solar savings!

Walt | Camp Verde, Arizona | 07/22/2021

Honest professional company

Can't say enough about this company! Ari, Drew, Keegan were excellent! The entire company is professional and stand behind their product!

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1 comment >
Reply from Elevation: Thank you Walt. We will definitely giving your team some kudos for taking care of business! Thanks for the review, we sincerely appreciate it. Let us know if you ever need anything!

Ricky Griggs | Crowley, Texas | 07/20/2021

Great Customer Service !

The price of the whole system was reasonable and the customer service was awesome.

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1 comment >
Reply from Elevation: Thank you for sharing your experience! We work hard to put our customers first, by using excellent products at the best prices. We look forward to hearing about your savings!

Art | Temple, Texas | 07/08/2021

Good service

The sales person was honest and showed me the the benefits of solar.

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1 comment >
Reply from Elevation: Thank you Art for your review. Glad to hear that our sales department took good care of you. Please keep us posted on your solar savings.

Deb Harvey | Apache Junction, Arizona | 06/15/2021

Horrible service and system is not working

I have had my system for two months. And even though I paid full price, my system has only been functional for 20 days. Forget about the customer service, it is deplorable. the real question is what recourse does one have when you pay for a service ($20K) and the system doesn't work and you can't get them to come out to fix the equipment?

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1 comment >
Reply from Elevation: Deb, We are sorry to hear about this, I know that one of our managers called yesterday and left a message. We have you scheduled for Monday. We will make sure everything is resolved, call Amy with any other questions or concerns. 480-492-4232 X 5102

Solar panel cost calculator

Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Elevation


Energy can be complicated. We're here to make it simple. Elevation’s whole-home approach gives you everything you need to power your home more efficiently.

Elevation is one of the fastest-growing companies in the country, a multi-year Department of Energy Contractor of the Year, and recognized as one of the best places to work. Reduce Your Energy Use An energy audit will spot ways to reduce your home’s wasted energy by 10% or more and help your home earn Energy Star Certification. Produce Renewable Energy Elevation’s top-tier solar equipment comes with a 30-year warranty and renewable power.

Take Power Over Your Energy Advanced, real-time energy monitoring through Curb technology gives you the information you need to take control of your energy use.

Office locations


Select state

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Arizona - Chandler

2425 S Stearman Drive Suite 220, Chandler AZ, 85286

Arizona - Tucson

, Tucson AZ, 85716

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Nevada - Las Vegas

4350 Arville St #700, Las Vegas NV, 89103

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Texas - Plano

1601 Summit Ave, Plano TX, 75074

Certifications


Better Business Bureau Solar Energy Industries Association Solar Power World UL Certification

NABCEP certifications


NABCEP Certified Solar PV Installer
Johnnie Richardson
PV-102216-012597

License


AZ - ROC 298116. CA - CSLB 1048076. FL - EC-13007842. NV - 0080457. TX - EC-31577. UT - 9710713-5501. NC – L.31170. SC-CLM.115088

Contact Elevation


Location pin
Head Office
2425 S Stearman Drive Suite 220, Chandler AZ, 85286
Website
Website
Elevation