Elevation

They don't honor warranties and will avoid your phone calls if you have a service issue. Garbage company with terrible customer service.

If there was an option to put 0 stars i would. Terrible warranty, crappy equipment, inept staff. Live longer and don't do business with them. Horrible company!!!

Installation was great and easy back in 2018-2019. Since then the support and even sales team when inquiring about an upgrade has been terrible. This week I called the service department to discuss my failing system. After being on hold for 20 minutes I was forced to leave a voicemail as there were no agents available. After 3 days no one called so I called back. After being on hold for 20 minutes again I tried taking the new customer route to sales and was speaking with an agent within minutes. My system is 6 years (2019) and they are telling me I need to purchase a new communication piece as the 3g they installed system is no longer use. 3G was old outdated technology when my system was installed as 4G was widely available by 2013 or 6 years before my system was installed. They claim they had no idea 3G would be phased out. Please, you’re a tech company please don’t tell me you don’t know. Now they want me to spend $550 on the upgrade. Guess what, the upgrade gets me to 4G which is already outdated by a few years as we are now on 5G. However the reason my system is not working has nothing to do with the communication piece, only my ability to monitor. So they want me to spend $200 to pay for a tech to come out and to a health check. Assuming the inverter is bad (this is the guess at this point) they will then charge me an additional $275 for installation of the new inverter which is under warranty. Sales team was great in 2018-2019, but Elevation Solar has no interest in taking care of you after the sale.

I looked for a good company and found one. We worked out all of the detail with ease and without issues. They delivered what they contracted for on time. The system is working great.

This company dose not explain everything to you up front. they don't add enough panels to you house to cover 100% of the power. and they don't sell the banked KL watts back to the power company for the same price we pay for them. they our liars and thief's and cheats. i would never reamend them to anyone !!!!!!

This company was pretty good in 2021 when they installed the panels. I would have had good things to say about them then. In 2024, we had to replace our roof and we hired Elevation to remove and replace the solar system before and after. I coordinated with them and the roofers to schedule the panels to be removed a few days before the roof job started and reinstalled a few days after. Elevation charged $250 per panel for this service. For 27 panels, this came out to $6750. All this scheduling was done in mid-September for removal in late October and reinstallation in early November. Elevation was unable to give us the dates we wanted, so we had to push the roofers back a week. In order to get Elevation to commit to these new dates, they asked for full payment up front. "To get on the schedule for both the removal and the replacement," the rep said. So I paid in full up front. The removal was on schedule and went without a hitch. On the scheduled day of re-installation, November 4, a single guy showed up. He went up on the roof for a few minutes and then came down and rang the doorbell. Despite my making it clear in my original phone call, the tech hadn't realized it was a fully reroof and so he hadn't brought all the necessary supplies. He'd have to come back. I called Elevation the next day to ask when they'd be back, and they were unable to give me a date. I was told I'd get a date the next day. Every day I called, and every day I was told the same thing: we can give you a date tomorrow. This went on for a week. Finally, a week after the scheduled installation date, I was given a date: December 20. That's a full 6-7 week after the scheduled installation. The contract I signed stated that the work would be done within 30 days. The reason I was given for the many days of delay in even getting a date was that "Jorge got sick." That's it, no more. But they said they were scrambling to enlist subcontractors to do all these scheduled jobs and that I was not the only person in this situation. I said that a 6-7 week delay was certainly unacceptable, and I escalated the case to a manager. I consider myself a pretty easygoing guy, but that's just absurd. After he was unable to offer anything more acceptable, I said I wanted a refund for the half of the payment that was for the reinstallation. He was willing to do that, but said he'd talk to scheduling overnight and see if he could get them to move some things around and get a date sooner. He also stated that having any other company install the panels would void my warranty with Elevation, which is exactly the opposite of what the Elevation customer service rep told me when I called preliminarily when I was researching roofers, to see if I could have another company do the removal and reinstallation. I was told, "no problem, that would not void your warranty." Luckily, I went with Elevation in the end, or else my warranty would be voided and with nothing in writing saying I was told otherwise. The next day, he called back and said he was able to get December 6 and 9 as reinstallation dates. He apologized for it being so far in the future, but it was the best he could do. I considered that there would be a delay with any other company I called, and that I did want to keep the warranty, so I agreed on December 6 and 9. On December 6, a crew arrived and worked a full day. On December 9, a smaller crew arrived and worked until the middle of the afternoon. Then the doorbell rang and the tech told me that they were done for the day, that the panels were not yet on the roof, and that Elevation would be in touch to schedule the rest of the job. When I told him that we'd waited for 6 weeks for this, that they'd worked two days already, and why the delay, he said, "Call them, I'm just the tech." So now it's December 10. I just called to find out when they can schedule the completion of the job, and again I'm told they can't give me a date, but in 24-48 hours they'll call me back to give me a date. The job was originally scheduled for November 4. It's now December 10, I've paid in full, and I have no idea when they'll be back to put the panels back on and energize the system. January? February? Who knows! I know that I've been losing about $100/week on electricity, between my excess generation credits and all the grid power I've been sucking down. But I'm not going to be compensated for that. I don't know who Jorge is, but he must have been running this company single-handed. The whole operation has absolutely fallen apart because he "got sick."

I found out much later after the fact that selling your electricity back to the grid is at a lesser rate than what you buy it from, so selling is basically out of the question. I also found out after the fact that the people who install the solar do not do good electrical work and left my "new" electrical panel with a number of errors and poor electrical work. I had to hire a separate electrician to come and fix their work to prevent exposed wiring and the constant housing blackouts... The salesman was super helpful but install took a long time and new the system had a number of errors and is unstable at best. Lately, they decided to make CURB, a an electrical monitoring system which was included at the time of install, a now subscription based service. Now I am down another slot in my electrical and will have to pay someone to come remove it.... 10/10 would recommend you look elsewhere for your solar needs.

Daniel is the man!

Daniel Alejandro was extremely helpful in retrieving and sending to me a copy of the signed agreement I needed for a loan company.

Upon review of our home our power bill our roof structure and every other thing that they wanted to audit we felt like we made a good choice, that is until the installation was delayed throughout the entire summer, all the permits were failed more than three times, and then initial startup of the system and it only worked for 10 months. It's been 4 years and 68,000 later, and we still don't have a working system. Good luck trying to get someone to communicate with you. The only good person in that company is Juan, our experience with them has been nothing short but terrible if you want to pay a solar payment plus a power bill every month and still not have any type of working system or compensation for all the money you spend go with elevation. That is an honest review just like any other one that talks about the installation problems and issues ETC

The install was relatively quick and they did good work. However, as soon as my microinverters stopped reporting it was a 3 month process and multiple trips to the house by a tech to replace the gateway. The system was finally up and running as well as reporting for a whole 4 days. I tried to troubleshoot multiple times before I was able to get a tech to finally come out to troubleshoot on their end only to be told that my system is functional and reporting on their end but it's not reflecting on the app. Apparently, Elevation updated their software and the system can only connect to a 2.4Ghz network. Low and behold I have a dual channel network that allows devices to connect at what ever that specific device demands. The tech insisted my only options to remedy the situation is to either pay for a device from them that connects the system directly to a satellite OR buy an external 2.4Ghz router from my internet provider to plug into my current set up. I don't know what habidashery is going on here but the whole issue makes it seem like they don't care if I can monitor my system as long as they're getting their money. I'm paying $200 a month for this system while my energy bill continues to run $300 a month during summer months. I'm furious about the situation to say the least and now I'm absolutely stuck.

Very professional,knowledgeable and courteous.All mine questions answered in that manner.

We signed a contract with Elevation Solar April of 2022. They were highly rated, & we were impressed with the salesman. We even signed a contract for our daughter's house a few months later. But, a 60-120 day time frame, as stated in the contract, turned into 2 years. I won't detail every issue, but suffice it to say, we had nothing but one issue after another all along the way - for 2 years - before it was finally activated. About a month after signing the contract, they informed us that they would have to add an addendum that would cost us more. The site plan was incorrect: they didn't realize that a main panel upgrade (MPU) was needed until later, & they then informed us that it would be at least another $12,000 to hook into the electric down the street. We would've understood maybe 6 months, but 2 years was tough to swallow, especially with all of the problems that needed to be dealt with along the way. I tried to speak with the CEO about a year into it, but I didn't hear from him. When I finally got to speak with the CEO - after activation - he told me that he feels they fulfilled the contract, &, for our troubles, offered me $1,000 on a $25,000, project that took SIX TIMES longer than promised. As a business person, I don't consider that to be "fulfilling the contract". I truly hope that Elevation treats other customers better than they treated us.

They installed my system. When I ask them to come out and inspect it because I was concerned it was not working properly they refused to come out unless I installed their Curb Monitor. They installed a monitor when my system was installed, but they pleaded ignorant and said it was a JLM system. Odd that they installed it when they installed my system in 2017, but now want to play dumb. I hired another electrical/solar firm that installs Solar to inspect my system as Elevation is not reputable. This firm indicated the monitoring system had never been installed and hooked up. The Honeywell thermostats included in the elevation contract were also not provided or installed. I plan to hire an attorney. Dishonest assholes should be driven from business. I will be using another firm for my solar system in the future, one that is honest and reputable

True professionals, outstanding communication all thru the 2 days of installation. Framework up on Monday - looks so good! Today all the panels on the roof, again - communication as power was shut off for City Of Peoria, APS and Elevation on site inspection - all the while Team 1/Brady were doing their installation. One of the BEST experiences I have ever had with complex work done at my home. So great to find Expert work, outstanding team and informing me along the way increases my confidence that all the pre-work I did contacting 6 different companies before deciding was worth the effort. I made the right choice - hope you get Team 1/Brady for your Elevation Solar install.

I received a call that one of my panels was offline. The rep patiently helped walk me through the steps to get it back up and running. As well as answered all my other questions. He was friendly and helpful! Elevation Solar is the way to go.

3 stars due to a Jekyll & Hyde experience. The installers are very good (5 star) but the office work is atrocious (<1 star). The design work lacked attention to detail and the document submission for city building approval and Edison interconnection request was sloppy. This implies serious and needless schedule delays. The absence of communication is frustrating almost beyond words. But the price was reasonable and the installed system, at long last, runs great! In the end, I can recommend them but only with reservations. I should note that several of my neighbors have recently experienced similar woes for PV arrays + battery systems at the hands of different installers, so maybe it's an industry thing.

Sales, installation top notch but i've had a problem with the microinverters since September. I'm now on 4 months and its still not fixed. A tech finally came out mid-December but stated he needed to come back. The scheduling department was supposed to call me to book a time but never did. I called back to Elevation and they couldn't come out until mid-January. Half of my panels have been down since September. Was promised a better customer experience. If I ran my business like this it would fail. Servicing needs to improve.

We had an issue with several of our microinverters not generating power since September 20, 2023. We notified Elevation of the issue and requested service and repair in early October once it was clear this was an on going problem. As part of decision to go with Elevation, we were advised that customer service was a priority and we were also advised to add a warranty. We were very disappointed when Elevation informed us that they could not send a repair person until after mid-November to determine the issue. In the meantime, our entire system went down so we only partial to no solar power for a period of 2 months. As a result we 2 very expensive APS bills we had to pay. I was informed by the service repairman that the delay in getting to us was due to a lack of resources. We feel that we were misled by Elevation related to their customer service given the wait to get our repair completed and the costs we incurred.

The sales person, Jesse, did a stellar job explaining the ins and outs of everything. He made buying Solar easy. Once installation began crew 5 did a professional job installing everything. I’ll update the review once production starts.

Where do I even start. Sales guy Jason Taylor came out gave an estimate etc.. I signed all the paperwork May 2023. Installation was canceled two times and was finally started 8/29, they broke a ton of tiles on the roof and couldn't finish the install they said they would be back 8/30, never showed up. I called Elevation because my texts went unanswered they said they'd be there the next day on 8/31, I advise they left a mess, screws and metal pieces all over the place and I have dogs that are walking around, Kassandra advised they usually come 2 days later to clean up. I said the installer told me they'd be there the next day and I didn't know about the mess until I went out side.. They never showed up on 8/31. I texted Kassandra multiple times with no response so I called Elevation back on 9/1 talked to Kassandra again she said they'd be back monday.. They did come back Monday but the mess was made again after I cleaned it up. I texted Kassandra they made another mess and some of the metal and screws went into my pool and received no response. I texted again as they said this was the best way to get a response on 9/5, 9/7, 9/8, 9/9,9/11 and received no response for mess and when is activation. NV Energy came and approved the install and took off the tab so the power could be flipped from NV energy to solar. I continued almost daily trying to get an answer by calling and texting because now I am getting a bill from NV energy and I am paying the solar bill. I called the sales guy who brushed me off tole me to call the office, I said I have been and been texting no one is getting back to me I can't afford to pay both bills anyone living in Las Vegas knows the electric bills are 500+ a month. Its now mid October and I finally received a text from Karen saying shes been assigned to my account. She advised I needed to call NV energy because they needed to sign off on another inspection. I called NV energy they said everything is completed on their side. I called Karen back and left a VM that NV said everything was completed. Days went by again, its now NOV and I Karen text me asking if I heard from NV energy, I replied that I left a VM and they said everything is done on their side. She replied she'd check with a supervisor... Now its DEC I texted NV energy said its ready, I've been paying both bills since Aug I need a resolution. No response to multiple attempts.. Now its January Karen advised for me to send her a copy of the bills I paid and they'd send me a check. I sent Aug-Nov as Dec was not issued yet. I did receive a check for Aug- Nov. Now its Jan.. still no solar still paying Electric and solar payment, I am texting calling asking for a supervisor... Finally the end of January they tell me they heard back from NV Energy and they will be coming out shutting the power off and then activating the solar I need to call and make an appointment and let Karen know the date and time. I called NV Energy they advise that's not how it works the electrician needs to call and make arrangements with them. I left Karen know what I was told and she said she'd check with her supervisor. weeks pass by now its February I finally get her on the phone again and she said they're waiting NV energy, by now I am just fed up. I called NV energy they said no one has contacted them the only notes on my account was from me calling. I called Karen back and left a voicemail that this needs to be resolved or they can come get the panels I've been dealing with this for over a year and several of my neighbors have had solar put on and turned in in 45 days we are at 9 months. Of course my neighbors were smart enough not to go through Elevation Solar. Like a miracle 3 days later the solar was turned on and I get a 700 bill from NV energy for turning the power on and off and the rest of my electric bill. I texted Karen I have a bill from Dec, Jan and Feb for over 2300 total can I be reimbursed now.... No response... Well its now March, I get a bill from NV energy for 20$ like I was told I would "handle fees" or what ever you want to call it. April no response from Elevation about the refund, May no response and a $200 bill from NV energy.. Now its June and I get a 250 bill from NV energy for overages, July, Aug, Sept I get a bill.. Its now Oct another bill $249. I call NV energy ask why they said using more than putting into the grid. I googled elevation to get a different number to call, 866 258 4381 talk to Robert he said some panels not working as well as others, he called solar edge to make adjustments. I adv why they were set to under produce in the first place? I was told I didn't need to monitor etc. He said its my responsibility and they can send a tech to see if I need more panels but it will cost $150... Um you still owe me 2300$ and I've been paying 180-280 every month in electric plus the solar bill which is more than if I just kept electric... I just can't... dont use these people. They is zero customer service, no care or concern for their errors. They do not use good contractors they break things and leave a mess. Nothing the sales guy said was accurate and he wouldn't help resolve anything and stopped taking my calls.

I ran into a problem with my system. I called and talked to Jose and he contacted the manufacturer about the issue and in no time a decision was made to get me going. I over 6 years, any issue I have had has been cared for promptly. I highly recommend doing business with this company. Great from start to finish, and the performance of my system has been exactly as designed. A couple of bumps in the long road don't mean much when someone cares. Happy Bob

The whole team from sales to installation to support was outstanding, especially Kim Williams and Tyler Renolds.

Elevation Solar installed our system five years ago. Since then Elevation Solar and Enphase have always provided great customer service. Timely and polite. They calmly answer my questions regardless of how basic they may be. I couldn’t be more satisfied.

So far, Elevation Solar has done a great job. They obtained the interconnection agreement with my utility within 5 weeks of contract signing. It took awhile for them to get permit approval, but that was the fault of the County. The County was holding up the permit because they wanted a new drawing of my septic system and leach lines (they wanted something other than the hand drawings from 1984). Well, that is not Elevation's fault. The septic system had nothing to do with the ground mount solar which was 150 feet away from the septic system. I went down to the County and spoke with the person holding up the permit and she was just totally unreasonable. Good thing was she retired the next week and we were able to get the permit approved the next week thanks to a reasonable County employee who said a new septic/leech field drawing was not required. Once the permit was approved, Elevation scheduled my install for 5 weeks out. I was very happy with the quick install date. The installer showed up on time and has done a good job so far with the install. It should be completed in 2 more days. Antonio from Elevation Solar is very helpful. He keeps me informed of the status of the situation and is very conciencious about his job and very polite.

Install was fast.. turning on system is what took the longest. Took about 10 months after install for anything to even turn on. Since it’s been on it hasn’t worked. Technician was sent out and nothing has been fixed. Currently waiting on technician to be scheduled.

With Antonio's help my solar monitoring system is finally up and running. He was persistent in following up with me and getting techs scheduled to come out and evaluate the problem and get it resolved. I appreciate his dedication and persistence in getting my system up and running.

We just added solar to our home in Phoenix AZ. We have been very impressed with this company for a few reasons. We had a great sales person, Benjamin. Benjamin was honest and true to what he said. He stayed involved to keep me informed as to where we were in the the process and really tried to manage my expectations. He never over promised. All the crews that came were courteous and professional. The office also kept me informed and worked with me on scheduling each step. Our solar is just now being turned on and we have no reason to believe we will not be as happy with that outcome.

It took Elevation 4 months to install my panels and 12 months to actually activate them. Meanwhile I have been getting charged the monthly loan fee since install, on top of 100% of my APS bill. They said they’d refund me the unused 8-month gap, that never happened. During the 12 month waiting period, every employee that “managed” my case started from scratch at every engagement as if they keep zero account notes. Good thing I spent $30k with them….. Decent hardware and warranty, but maybe the most illiterate staff I’ve ever encountered across any B2C engagement. It was almost like the movie Idiocracy if it took place in a business, wild wild stuff.

UPDATE May 31: Another week has gone by with no action from Elevation Solar, and I’m going to take legal action now. ------- We had the system installed last year after many delays because of bad communications but finally went operative in November When the heavy rains came in January and February, water came through the roof and leaked through a light fixture into our dining room it took forever to get the company to come out, and after they inspected the roof, and admitted that there was a fault in the installation They still haven’t fixed it three months later, and I only got a reaction when I threatened legal action. The reaction so far has been just to blame their subcontractors and tell me they will give me a date soon when they will fix it. I’m giving them one week more, and then I will see an attorney as it seems the only way to get the hole in my roof fixed. If this is how slowly they react to something as drastic as a hole in the roof, I dread to think what they would do for something minor All in all a terrible experience, that is still ongoing

I am on my third inverter.. yes! Third inverter in 3 years. This last time, the technician showed up and left without saying anything.. Now I am on the phone with customer service to try to program the inverter because its not communicating with monitoring system by anther F'up company, Solar Edge. I wish they will just file BK and let Sunnova take over.. what a bunch screwup a**wipes. I have never had such a bad experience with a company that promised everything and delivered nothing. The installation, I was told will take two months. It didnt get completed until nearly six month. The system was communicating and it turns out the installation crew missed a wire during the install. After the installation, it took another 2 months to go live. During that period, I have nuts, bolts and metal connectors raining from my roof.. that lasted about two weeks. After the so called completion.. for three months, I have no solar consumption because the inverter was bad. Swap out number one.. six months later.. another swap out.. two years later.. another swap out.. In addition, I have to spend $400 so they swap a 3G cellular services to 4G LTE.. in the meantime, I have not received one solid months worth of solar benefits.. And I am paying two bills. one to NV energy and another to the loan company.. Please DO NOT USE ELEVATION SOLAR. They need to stay out of solar business...

I was told that I would get a rebate on taxes to apply toward the loan. That is a lie. It is a tax credit used only if you owe taxes and if you don't owe you get nothing. Check with your tax people before signing with them. Not very honest.

I like my solar and what it is doing, however Elevation solar made the experience far more difficult that needed, long in time, and incredibly poorly designed. 1. Sales pre to installation is ok. Honest guy, but not at all detail oriented. Elevation delays a good marketing effort would not all; a. 8 days between signing of documents and me calling to request invoice which then came within hour. b. 2 weeks later Elevation had yet to contact or know their registration in my town had lapsed. I called to inform and 3 weeks later the permits with town were signed. Elevation then took 10 days to pay for permit. Again slowing the process. c. After pushing them along, Aka managing their job, it's first of October, 2 months in and I'm in install mode waiting for the install date via a phone call that doesn't come. d. Call never comes so I call elevation and somehow I'm back in design phase. Turns out a tech was concerned that although the town had oked the project it would fail inspection due to main placement. No one ever tells me this, and in fact eventually a supervisor tells me the problem is being caused by my town, which is simply not true, the delay was 100% caused by Elevation and horrid customer communication, and inter company communications and it takes me another 6 weeks to get said tech out and agree to an install. e. While this cluster was going on I'm learning about solar and in looking at my design I see that over 25% of my panels are being wasted in full sun. Meaning I have 295 watt micro inverters married to 400 watt panels. This waste or clipping, the industry word for waste, could have been fixed with smaller panels as I suggested or higher output micro inverters easily. Net result is my 8kw system maxes out at 5.9kw due to poor efficiency design. 20% better performance could be easily attained with proper design. The amazingly weak efforts Elevation has made to complete this highly flawed transaction have been driven almost purely by me. I do not believe my system would be up had i not pushed them along as the deal was in nothing land until I repeatedly called their concierge service. I like them, Nice to talk to, but near zero follow up, and they too are bad at doing what they say they will do. Seem to be the company mantra. Listen intently, create a bunch of action items do none them. Never follow up to see if customer was served.

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

Very very unorganized company. Sales people do not return your calls as soon as you have paid. The service department does not talk to the concierge department. I've been waiting for a part for 8 months now that was supposed to be delivered 2 months after I initially called. Service department was dispatched and sent out 1 technician that was not qualified, and then 2 more times the technician had no idea why they were at my residence. Jeff Schoonover, from the concierge department, has promised a call back or an email and it has now been about 2 months since I've heard from him. I'm sure this company is goo at two things, taking your money and forgetting about their customers. Thanks Eric Kuster for selling me the system and the entire concierge department for failing me.

Like many other comments on here, we signed the contract back in 2021. Delay after delay with bare minimum communication, hard to get in touch with the concierge. In May, I reached back to Ryan, the sale representative, he promised to do right by me and to give them time. Nov 2022, still no permit, no panels. I asked for my deposit back and the concierge had to get permission from management, blah blah blah. Ryan got me the deposit back. No apologies, no follow up. Worse solar company ever!

I can't speak to Arizona but in my view and based on the volume of complaints on the Better Business Beaurou website I'm comfortable saying that any California customer should avoid Elevation Solar, at least right now. Their project management is a complete mess, and communication is seeming impossible for them. My pannels went up as scheduled, though with a 3rd party contractor even though I was promised Elevation techs would do the work. They ran an ugly pipe conduit down the FRONT of my house which just makes me sad to look at honestly but the biggest problem is basic communication and finishing the job. I've had solar running for over a month and they havent' managed to get the monitoring and communication piece running so no one knows if its doing what its supposed to do or not. I've had dozens of very polite emails and phone calls and they have sent 5 techs out. The problem is they never communicate the problem with the tech so they try the same thing over and over vs just resolving what is ultimatley a rather simple problem. On top of that I waited 3 weeks for them to ship out a "special wifi adapter". It finally arrived and they promptly sent someone out to install it the next day..... only to discover the unit already had a wifi adapter installed and the 3 week wait was pointless. I'm still not fully up and running but I know I will be eventually. My advice, Solar is not a very technical project please save yourself a world of hassle and go with someone who communicates, has a basic grasp of Project Management, and does what they say. I can't tell you who that is, only who it isn't.

Elevation Solar completed installation in Jan 19, 2022. We have contacted them repeatedly and many promises made about handling the problem and none kept. In absolute frustration we have contacted an attorney and lodged a complaint with the Registrar of Contractors. We would like upper management to contact us as the Chandler office has not actively done anything to resolve our problem. We don't believe them anymore as no one has come to the site to assess and evaluate the system. We own a system that has never sold electricity to APS. We paid $48.000 for a system that is not functional.

Class A all the way through from presentation to completion

Smooth process starting with Elevation, signed the contract, and then silence. If you are in California, I strongly recommend avoiding Elevation.

Fast friendly and efficient.

This company specializes in not keeping their word. We signed our contract in Oct 2021. the mechanical installation was completed on Jan 19, 2022. Now it is the end of Nov 2022 and they still do not have it working. I have tried being patient, have written letters, have gotten angry. All met with more meaningless promises. They promised to get our clearance from the city and from APS, each step incredibly and repeatedly delayed. They schedule time to get technicians out here to complete the connection to APS, but they do not appear. Repeatedly. This company does not respond when I complain about it. Can you imagine being 10 months late in completing an obligation and then completely ignoring the complaints of your customer. They have my money. I have a lot of useless hardware on my roof. I mean it. Look elsewhere.

Excellent experience thanks to Dwayne. Very polite & a hard worker. Will recommend to friends & family.

Had elevation come out. Diana ran a test to measure leaks in the home and did awesome with resolving bad energy efficiency issues. Glad I got this done before the summer months

Diana came out to help my aunt with her Curb app. She did a great job and explained how the newer version works.

Elevation stood out from the competition Starr to finish. From the no-sales-pitch informational/educational approach to sales to the great support throughout install, they are tops!

I have enjoyed working with Elevation - they have been very helpful and accommodating every step of the way, are very price competitive, with knowledgeable staff.

Elevation is a great company to work with. I am very pleased with my panels. Saving me a ton of money from APS. Glad I installed solar.

I am very satisfied with Elevation’s performance as a vendor. The system was delivered on time and it has been working without any issues for close to three years. The production level has been as expected and the company has been following the system performance along the way. I would recommend Elevation to anyone looking at solar panel system vendors without hesitation.

We chose Elevation Solar because of their sales person, Joshua S... He was straight forward, well versed in his craft and inspired confidence in both him and the company. Installers arrived when they said they would and installed high quality photovoltaic panels faster than expected along with all the electronics hooked up and ready to go. At that point, Mary L. Contacted us and walked us through everything to get the equipment registered properly as well as direct us to choose from the only electric companies with buyback programs. We chose Green Mountain for that. We were completely set up and generating electricity in under 30 days. I monitor all of the panels with a phone app and a web page on a regular basis. Each panel was well placed and generate the same amount of energy each month, sufficient to more than cover our usage for all months except the very coldest and the very hottest and even then the difference has been less than $50.