CAM Solar

Excellent product and service has been outstanding.

Customer service is outstanding. Love the product. Only reason not five stars is that we’ve had to replace inverter twice. So we lost solar time each about three weeks.

I think the solar panels work great, saving is about 70-75%.

The panels are great but the issue I'm having is that pigeons have made themself a home under the panels. The panels are raised to high above the roof and pigeon crawl right underneath and build bests. They poop all over the roof and yard that had to hired someone bird proof my panel and it wasn't cheap.

office personal were great, on site personal and job not so good

This would have been a 2 star rating if had not been for the great help and support I received from the Denver office. The onsite work was not done very professionally. I contribute this to either poor engineering or inexperience of the installers. Wood will not hold up to the harsh environment in which I live. The equipment was mounted on steel pedestal and a steel sided building using unpainted wood. From my 40+ years of experience of installing, engineering and maintaining equipment in the outdoors, Unistrut or similar material should have been used to mount the equipment on metal structures. The installers did not enable all the control equipment when it was installed so it did not work properly so the Denver office had to send someone else out to fix the problem. This extended the time it took before I could use the solar equipment. All the things that was said they could do before starting the project and then was not done did not improve my attitude towards the installation crews of this project. The 4 stars were only given because of the Denver office staffs help they gave me to get the project completed.

I like that their panels are made in the US

I wanted panels made in the US & not in Korea. Last summer the sun as SO hot, I decided to use it rather than fossil fuel for electricity. The windmill people have been pushing wind at HEB & I told them i was waiting for panels. Now i have them & my monthly utility bill is half what it was last summer.

Mostly Good Experience

I really enjoyed my initial experience with Cam Solar. Kevin, my sales rep, was responsive and flexible. He was willing to accommodate my request for a phone meeting instead of an in-person meeting, and then he sent over easy-to-read estimates based on a few different scenarios. I preferred Kevin over the 6 other sales reps I talked to from the various companies. He was also willing to match the best other pricing I received and their warranty was excellent, so that was a win-win. We researched the panels themselves and they seem to be of high quality with good yield. The installation process went fairly well, much better than other stories I've heard. It was done within the 3 month window estimated. The panels themselves look good on the roof, although they are definitely not low-profile panels. I wondered why they came standard with a creature-guard netting around them, and now that they are on the roof I know why! There is definitely a gap between the panels and the roof. I still think they look fine, but if flush-mounted panels are important to you keep that in mind. I have one complaint about the company, which is that after the panels were installed all customer service came to a screeching halt. I had to call about turning the panels on (turns out my utility had already done that, thankfully). They did not ever reach out to me again after the install. Then when the monitoring software didn't work it took me weeks and multiple phone calls to get that taken care of. They seemed to have moved on to other customers and kind of forgotten about us. However in the end everything is up and working and the final incentive check back to us was issued as promised, and the system became operational right after install, and the people were always nice and professional when I did reach out to them, so I can't complain too much. No process is without its glitches, right? Overall I would definitely not hesitate to recommend this company.

Cam Solar

The company did a great job at installing and getting everything done. They kept me informed through the whole process. A month in and the system stopped reporting electricity that it was producing. I was informed that the system was still producing electricity but a part went bad. They ordered the part and installed it. Keep in mind during this process they are not informing me of what is going on! I have to call for updates. They replaced the part at my house with out informing me they were coming. The system is still not showing what it is producing, I am told that the issue is with Solar Edge, Yet over a month later and no resolve. I guess they hook you in and get you set up with solar then forget about you, now that they have you hooked.