CAM Solar

Never Answer Calls

This company ive found out isnt officially closed supposedly but their address location is a AC business now. They never Answer calls. Never finish the jobs theyre supposed to do bc that requires answering the phone too much 4 scheduling. Regardless of warranty coverage or not for 30k solar system. Terrible company. How do we get help for our warranty coverage? If problem gets resolved in a reasonable time Ill delete & update. Otherwise where do I sign 4 compensation for this fraudulent business stealing time & money from their customers?

sCAM Solar

This company will not honor your warranty. They are actual con artist.

Scammed

Salesman Abraham Paredes lied about company having a monitoring center. If a panel went down, I wouldn't even know and they'll be onsite replacing it in no time because they had a warehouse in Edinburg. Company now says they don't and that I'm responsible for checking my own system. Parts can take a very long time to arrive. Abraham assured me system was fully covered and warranted for 25 years. If anything happened, they would cover it for free, since my warranty was for 25 years. Company now wants to charge $159 per hour to see why my system is not working, a system that is barely 2 years old.

Bad pick for Texans and Veterans

I got solar panels with Cams Solar in about 2018 and so far the service has been awful. Be aware when their product stops working they don't notify you. An don't call!!! They wont pick up and they will not return your calls. One question I asked when buying these panels in South Texas was will you take care of the panels in the warranty if they need to be removed due to roof damage? Will you do this at no cost? "Sure absolutely we will" they say. Well guess what, we got hail damage and need the panels removed. So I call and I call and I call no response finally I send three different emails and received a short email saying if you want you panels removed it will be $8000. So I call and I call and I call. Finally I get Daniel Moyer who has got to be a man in the wrong career field as he speaks to customers as if he is doing them a favor by returning their call. Then when I advise him that I was advised of something different when I purchased it he said "sorry I cant talk to what they told you". Why not, its your company, who is it that can speak to it? This is ridiculous. I would urge you to go with a Texas Company but Cams Solar is a fly by night company that once you close with them they disappear and when you catch them finally they are incredible rude.

Service after the sale - BOO!

Can't get them to call me back, all calls go to a recording. It has been a week now without a return call.

GET YOU TO SIGN... THEN FORGET ABOUT YOU

When they get you to sign ...make all kinds of promises. All lies, then do not keep on schedule and then do terrible work, and afterward will not respond. I have spent 4 months trying to get them to respond. I have major issues with my system. I have made numerous attempts to contact you, via normal channels (Karl -5123482862, who advised that he would have you or Brian Cullen call me..NO ONE HAS CALLED ME! ). Abraham Parades does not respond either. I have a solar panel that is missing, I have two panels that are not working , one panel that came loose with the because it was not secured properly, leftover hardware under the panels, and numerous wires hanging touching my roof, from the use of plastic zip ties that have broken from the extreme heat. I have contacted Goodleap ( sent them pictures and screenshots and showed them the roof plan ( and pictures of the roof where there is a panel missing.) I am going to cease payments, and will hire a contractor to remove your system and return it to your San Antonio facility by the end of next month (April) I have documented, taken pictures, and screenshots of all the issues. I was advised to contact you one last time and give you five business days to respond, before proceeding. I have sent a certified letter, to your San Antonio office. Please respond within 5 business days, April 1st .2022, should you continue to ignore these last correspondences, I shall move forward with this process to include litigation. It saddens me that it has come to this

CAM Solar, where are you.

Contracted in the first quarter of 21. Contract called for 28 panels and 2 Tesla Power Walls. After the site survey I was told the roof needed to be replaced. Roof was replaced in late April. Ask and was reassured several times about the availability of Power walls. Rumbling on the web was they were months if not years behind on delivery. In June they finally told me the Power walls were going to be an issue and that they had several clients still waiting from 2020 installs. Amended the contract for different Battery. In July they also alluded that the County was a big stumbling block. Contacted the area Commissioner to ask if there was a problem. No problem there as far as the County was concerned , CAM just has to make them happy for the permit. So they are pointing at each other, however, the county has a good paper trail. During this entire time Communication from CAM was/is almost nonexistent. My inquiries were for the most part ignored. But they did, occasionally, send out a canned "Hey, we're almost there" email with no further information. I asked numerous times for additional and more informational updates but got nothing. In late August the original loan was set to time out for lack of action, nothing drawn from the funds available. They took it upon their selves to request an extension. No communication with me the guy paying the bill. Granted an extension until the end of Oct. And here we are the end of October. Your only allowed 1 extension. No communication from CAM, No panels on the roof, No Batteries in the garage, No permit with the County. The only thig they have apparently accomplished is the Approval from IREA. Research the hell out of 4 companies including CAM. Their Salesman offered the most information and went out of his way to explain the process to me. Not pushy or insistent like the others. Although he was not straight with me on the Tesla availability. Thought they were the best choice. Guess I was wrong.

Horrible response time

Apparently the sale is over once system is installed, we had 25.46 kWp system installed on our property atop a Mueller Barn we had specially put up for the panels, it’s not like we went over to Lowe’s to buy a dishwasher but rather to the tune of a little over $94k not including the Mueller building. I have reached out to both owners and the SolarEdge rep for the last three months to let them know my system was not working properly and hasn’t for the last 3 months but keep getting the runaround that the replacement inverter has been ordered and will be taken care as soon as it come in, it shouldn’t take three months to fix a problem and it shouldn’t take the customer to have to call it to their attention before Cam Solar/ SolarEdge start working on the problem, now the panels themselves work great when producing so it’s the actual response time for remedying problem that I give these guys 1 star and if it were allowed not even but rather maybe a half star. I will end by saying the sale only begins when all documents are signed and monies are exchanged Cam Solar/SolarEdge, take care of the customers you have and your companies will prosper, neglect your existing customers well all it takes is one bad review for the next new customer to say well it’s an awful lot of money so let me think about it and you will never hear from them again, it starts and ends with customer service.

Slowwwww

The process started out great and I even recommended them to my father in law. It has now been close to 18 months and they still haven’t finished my job!?!? I’m not sure they know what their doing when it comes to the Tesla wall pack. I keep reaching out and I keep getting the runaround.

Horrible Experience

They have taken very long to finish the work. They didn't install the system properly causing issues with the breakers that ended up damaging two of our dryers and refuse to reimburse because we didn’t notify before we purchased a new one. Mind they don’t answer their phones. Greg acted vey rude when he called me after weeks. Kevin ignored any message that had to do with them messing up their work. It’s been horrible so far, I would cancel immediately if I could. DO NOT RECOMMEND.

8 months to install, little communication

Communication was extremely poor. My project was delayed because of issues with the utility itself, not CAM Solar, but I was left wondering status for months on end (I began my project in July 2019, installed April 2020). Project managers switched often; I even had to provide the drawings and documents to a new one who didn't have them turned over to him when my project got continually moved.

Do not trust this company they are bad

A friend of mine recommended them because they did a good job for him

Too long of a process

Took way to long for install (about 6 months) and only one month was during pandemic shut down. Had a hard time getting a hold of people in charge, one employee would say one thing and other employees would not know anything about that. Did not feel the compensation for extra install time (cost of electric payed) was adequate. Still waiting to have damage to home repaired.

Disappointed

From beginning to end we had nothing but problems with the installation. From them obtaining the permits to our person constantly changing to empty promises not for filled. We were told that our old contract with our electric company was going to be paid out and we are still in debt trying to make that payment. Our solar system was installed and did not work straight off the bat the turnaround time for the repair cost us to have a bill due that month.

4 months ugly and inefficient installation

The salesman was very nice and answered all my questions, the only thing he didn't explained correctly was the part of the tax credit, but that is okay. I signed the contract in October and system was installed in February, and it was activated 3 week after. The first the deception was the visual impact, all the conduit was external looking very ugly on the roof, actually my neighbors told that will complain with home owners association (hoa). I called cam solar and they told me that I didn't choose conduit hidden under roof when I signed the contract (They never told me that I had that choice) and that if I wanted under roof will be very expensive. So, I asked them to at least paint it to camouflage with the roof. They sent a guy to paint the conduit, and he left a lot of spots with no paint and I had to do that myself. One month after the system was installed, one of the inverters stopped working. 3 days after an electrician came and determined that they have to replace it with another one and will come in two days to do that. Haven't heard from them. That is not all. Today the second inverter stopped working too, my system is not producing at all and called them. They couldn't give a date to fix the problem nor a solution. I feel very disappointed, and frustrated. Will take legal action if necessary.

worst investment I have ever made in my entire life.

If I could not put any stars, I would. I was excited to have solar panels, It's something that I have always wanted. These guys charged a lot of money, and in the end did the installation wrong. We even payed an extra 4,000 dollars for an inground mount system to get the maximum output out of the panels and in the end, they faced them the wrong way. Now, here we are with a system that only produces power for five hours a day. It is producing 1000 kilowatts less than what their production guaranteed which is the minimum production and they are not willing to do anything until the second year, knowing the installation is wrong but. At first when I called about this problem, a young man tried to fool me and say I do not know anything regarding this. After many calls and going a person above this man, they finally admitted that they knew about the problem since the very beginning. They just do not care. I have called many times and they are very unprofessional by not giving me a solution, even though they have admitted to the problem. The owner is not willing to repair it as he doesn't want to lose money. In the end they said, I would be lucky for them to install extra panels. DO NOT PAY ANYTHING UNTIL YOU KNOW ITS WORKING FINE.

meh

meh about says it all

Terrible

Once they have your money you wont ever hear from them again. My system stopped working. It took MONTHS for them to get back to me. I had to threated to go to the BBB. I call them Scam Solar. Stay away, and definitely don't buy it outright like I did or you just have worthless panels on your roof

3 months installation and done incorrectly

It took more than 3 months to install and even when complete several panels were not hooked up correctly. I took only a couple days to get approval from my hoa and I did most of legwork to get approval. I don’t if delays like this are standard but I am very disappointed.

Once good, now not!

I was very pleased with my install, but then had to have my roof replaced after hail damage and CamSolar stated they would remove the system and reinstall it, for $6,000. I have 30 panels and they charge $100 per panel for removal and the same to reinstall. The system worked after the re-install and lately I have been having troubles, I would have to reset the Inverter, then it would stay in a fault and I had them come to check the system. When I got the appointment I was told there was a service charge to cover their time (They don't mention that when you buy the system), then when they were here they found wires they installed had arked in a box and repaired their mistakes. I was not charged and was told it should be fine (it was working) and to call Cord the service manager if anything went wrong. Well, a few hours later the system was not working again. I called and left a message and then called again, it took a long time for the to get back to me, and then longer for them to come out and look at the system. They were here and checking the system and I had to leave, I got a phone call from Cord stating that some of the panels had internal ground issues and that it was caused by the hail storm two years earlier. Although they worked before CamSolar remover them and after they were reinstalled, somehow the hail caused a delayed damage. Now they won't come out to address the problem until I pay them a service fee and an hourly rate, what happened to the warranty?