CAM Solar

Never Answer Calls

This company ive found out isnt officially closed supposedly but their address location is a AC business now. They never Answer calls. Never finish the jobs theyre supposed to do bc that requires answering the phone too much 4 scheduling. Regardless of warranty coverage or not for 30k solar system. Terrible company. How do we get help for our warranty coverage? If problem gets resolved in a reasonable time Ill delete & update. Otherwise where do I sign 4 compensation for this fraudulent business stealing time & money from their customers?

sCAM Solar

This company will not honor your warranty. They are actual con artist.

BAD CUSTOMER SERVICE

HAVING ISSUES WITH THE INVERTER FOR A MONTH NOW AND HAVE HAD NO LUCK WITH NO ONE RETURNING MY CALLS AFTER SERVERAL ATTEMPTS AND CAN'T GET A TECHNICIAN SCHEDULED TO COME HAVE A LOOK. KEEP GETTING SAME EXCUSE FROM CAM SOLAR THAT THEY HAVE NO CONTROL OVER TECHNICIANS. I GUESS CAM SOLAR FORGETS ABOUT THEIR CUSTOMER THE SELL IS MADE.

Scammed

Salesman Abraham Paredes lied about company having a monitoring center. If a panel went down, I wouldn't even know and they'll be onsite replacing it in no time because they had a warehouse in Edinburg. Company now says they don't and that I'm responsible for checking my own system. Parts can take a very long time to arrive. Abraham assured me system was fully covered and warranted for 25 years. If anything happened, they would cover it for free, since my warranty was for 25 years. Company now wants to charge $159 per hour to see why my system is not working, a system that is barely 2 years old.

Bad pick for Texans and Veterans

I got solar panels with Cams Solar in about 2018 and so far the service has been awful. Be aware when their product stops working they don't notify you. An don't call!!! They wont pick up and they will not return your calls. One question I asked when buying these panels in South Texas was will you take care of the panels in the warranty if they need to be removed due to roof damage? Will you do this at no cost? "Sure absolutely we will" they say. Well guess what, we got hail damage and need the panels removed. So I call and I call and I call no response finally I send three different emails and received a short email saying if you want you panels removed it will be $8000. So I call and I call and I call. Finally I get Daniel Moyer who has got to be a man in the wrong career field as he speaks to customers as if he is doing them a favor by returning their call. Then when I advise him that I was advised of something different when I purchased it he said "sorry I cant talk to what they told you". Why not, its your company, who is it that can speak to it? This is ridiculous. I would urge you to go with a Texas Company but Cams Solar is a fly by night company that once you close with them they disappear and when you catch them finally they are incredible rude.

Service after the sale - BOO!

Can't get them to call me back, all calls go to a recording. It has been a week now without a return call.

GET YOU TO SIGN... THEN FORGET ABOUT YOU

When they get you to sign ...make all kinds of promises. All lies, then do not keep on schedule and then do terrible work, and afterward will not respond. I have spent 4 months trying to get them to respond. I have major issues with my system. I have made numerous attempts to contact you, via normal channels (Karl -5123482862, who advised that he would have you or Brian Cullen call me..NO ONE HAS CALLED ME! ). Abraham Parades does not respond either. I have a solar panel that is missing, I have two panels that are not working , one panel that came loose with the because it was not secured properly, leftover hardware under the panels, and numerous wires hanging touching my roof, from the use of plastic zip ties that have broken from the extreme heat. I have contacted Goodleap ( sent them pictures and screenshots and showed them the roof plan ( and pictures of the roof where there is a panel missing.) I am going to cease payments, and will hire a contractor to remove your system and return it to your San Antonio facility by the end of next month (April) I have documented, taken pictures, and screenshots of all the issues. I was advised to contact you one last time and give you five business days to respond, before proceeding. I have sent a certified letter, to your San Antonio office. Please respond within 5 business days, April 1st .2022, should you continue to ignore these last correspondences, I shall move forward with this process to include litigation. It saddens me that it has come to this

CAM Solar, where are you.

Contracted in the first quarter of 21. Contract called for 28 panels and 2 Tesla Power Walls. After the site survey I was told the roof needed to be replaced. Roof was replaced in late April. Ask and was reassured several times about the availability of Power walls. Rumbling on the web was they were months if not years behind on delivery. In June they finally told me the Power walls were going to be an issue and that they had several clients still waiting from 2020 installs. Amended the contract for different Battery. In July they also alluded that the County was a big stumbling block. Contacted the area Commissioner to ask if there was a problem. No problem there as far as the County was concerned , CAM just has to make them happy for the permit. So they are pointing at each other, however, the county has a good paper trail. During this entire time Communication from CAM was/is almost nonexistent. My inquiries were for the most part ignored. But they did, occasionally, send out a canned "Hey, we're almost there" email with no further information. I asked numerous times for additional and more informational updates but got nothing. In late August the original loan was set to time out for lack of action, nothing drawn from the funds available. They took it upon their selves to request an extension. No communication with me the guy paying the bill. Granted an extension until the end of Oct. And here we are the end of October. Your only allowed 1 extension. No communication from CAM, No panels on the roof, No Batteries in the garage, No permit with the County. The only thig they have apparently accomplished is the Approval from IREA. Research the hell out of 4 companies including CAM. Their Salesman offered the most information and went out of his way to explain the process to me. Not pushy or insistent like the others. Although he was not straight with me on the Tesla availability. Thought they were the best choice. Guess I was wrong.

Customer service and work quality have taken a huge dive.

I paid CAM three years ago to install my solar panels. They did a great job. I ordered Power Walls from them last fall. Tesla's production problems aside (that is a theme for another rating) the company has almost completely collapsed. They became incapable of properly communicating what was going on. They send SPAM texts and emails that provide no information. When you call the number to ask what it means, the phone hangs up after one ring. When you try to access the website the message refers to, it is non-existent. They show up with no notice and then workers are surprised you are surprised. They do not return calls. They installed my power walls, left a huge mess for me to clean up, then returned two week later to, "turn them on". The workers almost damaged my electrical panel until I told them what they were doing it wrong and had to stop them before they broke the panel insert. They finally listened to me and got the new breakers installed. They had to rearrange the panel to install the Power Wall breakers and made such a mess of the panel listing, I really have no idea what is where in it now. I am surprised it actually passed inspection. I tried a number of times to work with an owner to resolve it. He was pleasant and apologetic on the phone, but nothing happened to actually resolve the problem(s). The employees are well-mannered just sloppy and do not know what they are doing. Too bad, I really liked these guys the first time out. I am tired of hearing from businesses they suck at their job because they can't find good workers. Does that mean I get to pay less? Probably not.

Horrible response time

Apparently the sale is over once system is installed, we had 25.46 kWp system installed on our property atop a Mueller Barn we had specially put up for the panels, it’s not like we went over to Lowe’s to buy a dishwasher but rather to the tune of a little over $94k not including the Mueller building. I have reached out to both owners and the SolarEdge rep for the last three months to let them know my system was not working properly and hasn’t for the last 3 months but keep getting the runaround that the replacement inverter has been ordered and will be taken care as soon as it come in, it shouldn’t take three months to fix a problem and it shouldn’t take the customer to have to call it to their attention before Cam Solar/ SolarEdge start working on the problem, now the panels themselves work great when producing so it’s the actual response time for remedying problem that I give these guys 1 star and if it were allowed not even but rather maybe a half star. I will end by saying the sale only begins when all documents are signed and monies are exchanged Cam Solar/SolarEdge, take care of the customers you have and your companies will prosper, neglect your existing customers well all it takes is one bad review for the next new customer to say well it’s an awful lot of money so let me think about it and you will never hear from them again, it starts and ends with customer service.

Excellent company

Little bumpy at first here in Colorado due to the amount of homes going solar and the snowy weather we had. Cam Solar cam through with flying colors. System is purring like a lion. Last months bill was 89% lower than the same month last year. Fantastic

Slowwwww

The process started out great and I even recommended them to my father in law. It has now been close to 18 months and they still haven’t finished my job!?!? I’m not sure they know what their doing when it comes to the Tesla wall pack. I keep reaching out and I keep getting the runaround.

Great customer service, worry free installation.

The system design process included input from the customer. Customer service throughout the entire process was great, installation was fast and efficient. The price was significantly lower that three other companies' quotes. Would recommend to anybody looking to install a solar system.

Installation was great, but failed to meet deadline.

We had bids from other companies. CAM was more expensive, but the product appeared to be much better than competitors.

They are very professional and quick on their work

They were the original installers of my system.

Years of savings

In 2013 I got quotes from several solar installers and CamSolar was the best.

Horrible Experience

They have taken very long to finish the work. They didn't install the system properly causing issues with the breakers that ended up damaging two of our dryers and refuse to reimburse because we didn’t notify before we purchased a new one. Mind they don’t answer their phones. Greg acted vey rude when he called me after weeks. Kevin ignored any message that had to do with them messing up their work. It’s been horrible so far, I would cancel immediately if I could. DO NOT RECOMMEND.

Excellent product and service has been outstanding.

Customer service is outstanding. Love the product. Only reason not five stars is that we’ve had to replace inverter twice. So we lost solar time each about three weeks.

best of the three

This was the third system we have installed (5 kW ground mount, of total 20 kW). The rack system was the best of them all, and the overall experience was superior.

CAM Solar did a very good job for us. The system saves us $$$$.

CAM Solar did a good job for us of considering various alternative installations, pricing out the cost of the job, assisting with obtaining tax credits. Their installation team did an excellent job, doing a large job (73 panels on many roof surfaces) in the estimated time. The system has performed very near to the design calculations through all types of weather. We are satisfied with CAM Solar's work and recommend CAM to anyone interested in a high quality solar system. Jim and Carol Gillingham Anaqua Springs Ranch, Boerne, TX

Solar install

Overall great experience, they took care of all communication with Utility company and HOA. Had a little trouble with getting the consumption meter to work but finally got it going. only had the panels for 3 months now so far so good.

Excellent price and service. Quick follow-up.

Professional and courteous in the quote process and service. Quick to follow-up on a minor connector part problem on one panel. We've been enjoying "0" electric bills for more than a year!!

Great Customer Service

We researched many solar companies and decided to go with CAM solar. Their customer service exceeded our expectations. Hector Minjarez and the whole CAM solar family went above and beyond in delivering a seem less installation of our solar panels.

Great Experience in Every Way

We contacted Cam Solar on a referral from a family member & decided on Cam Solar (not the only company we spoke to) after talking to Ashleigh, our salesperson, all questions were answered (& I ask a lot of questions!) & we liked what they had to say. She kept in contact thru the whole process and even afterwards. All components of service was great, Katlyn kept us up to date on what to expect and when to expect it & Mike, the Project Manager was very informative thru the process. We are very satisfied customers and would recommend Cam Solar to anyone interested in Solar Panels!

Excellent experience working with CAM Solar

Wow...what a trip! CAM Solar is simply fantastic. I researched solar back in the spring and compared several quotes, impulsively looking at dozens of reviews and settled on them because of the sales process and overall cost. Bodi, my sales rep was amazing...he always kept in touch throughout the process and fixed a few snags on the way. Their pricing was fair, accurate and the loan company they referred has been easy to deal with. I JUST got my solar working today after a lengthy delay with Xcel, my HOA etc. Still, they always kept me up to date on what to expect. One final note, because of these delays, they sent me a check for the first month payment on my solar loan as promised! Nothing is more frustrating for a client than paying for a system that wasn't yet generating power, but followed though on the promise to make it right. I can't recommend CAM Solar high enough...10 STARS! Thank you to CAM Solar for being honest, professional, communicative and providing a quality product from start to finish! You guys stand out from the rest and for that, I'm thrilled to write this review.