Better Earth

been over three months no permit to operate was told 60 days for completed

Illegal connection of ground to gas line

The gas company rep came out on Friday and nearly blew his top to see that Better Earth Solar attached the ground/electrical line the nearby gas pipes. The fellow was livid. It could easily electrify the gas lines in the house. I called customer service to report the (and my neighbor's house who BES also did) and no one has called me back. (Two days waiting). I've very disappointed. And it looks like the company has "forgotten" about the deal we had for recommending two other residents for their services. $500 dollars for each referral. Now I guess forgotten. We have witnesses.

Morethan 3 months from signed date- Still awaiting!!!

Better Earth Solar Company makes promises that they can't keep. Don't take granted for representative words. Last October-2021 I signed contract only Panel installation they did just a day before the 60days ( FROM THERE NO audit inspection happened. SO YOU CANT USE THE SOLAR). THEY PROMISED WITHIN 6-8 WEEKS EVERYTHING TO BE DONE , BUT ITS BEEN MORETHAN 3 MONTHS I SIGNED CONTRACT NO USE OF IT. HIGHLIGHT IS I STARTED GETTING THE INVOICES FOR THE SOLAR PANELS FOR WHICH I NEVER USED. I understand COVID reasons will delay the progress. but I don't think it will take months !!!. I won't recommend better earth.

Think Again!

A one star is generous. This company has bungled ever promise made for over five months! They promoted a battery, a prompt plan, a first class installation, and failed at every turn. I signed a contract LAST NOVEMBER! Nothing has happened except bad communications and broken promises. Go elsewhere!