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Ann | Lancaster, California | 10/01/2024
A fine new roof
Max Sigua has been my very capable and attentive project lead. The price for the project is fair. The end results are a professionally done roof. Max chose capable roofers and a capable solar panel installer to complete my project. I already have solar. So in this project it was remove the panels then replace the roof and the. Reinstall the solar. It’s a beautiful roof now! It’s also a very cool (temp) roof. I expect big things of this energy saving roof! Attached are pics of the roof. I highly recommend AMECO. Max Sigua communicates with me all the way through the project.
Sherwin | Alhambra, California | 07/31/2024
Incompetent
Incompetent is too nice a word to describe Ameco. They delayed my project by weeks because their surveyor could not get the correct measurements the TWO times he came. I had to finish the measurements my self to not delay the project further. They then decided not to follow their own plan when installing the panels which caused inspection to fail and having to resubmit plans again causing another delay.
Raymond K. | Oakland, California | 07/03/2024
We had a new solar panel system installed on our house and we were lucky enough to get it under the NEM 2.0 program thanks to Ameco's help. I started applying a little before the deadline and they were very quick in approving and getting the application started with PG&E. The whole project was painless from start to finish with the exception of how long it took for us to turn on the entire system, but that was not due to Ameco's fault or failure. The delay was all on PG&E. During the process, Jaqueline F. was great at keeping us updated on the progress of the system. She responded to my questions in a prompt manner during the entire process. Once our system was installed, Ophir B spent a considerable amount of time going over the Enphase application that we use to track our system's production and the emergency shutoff procedures as well as answering all the questions that I had, which were many. Ophir was not only professional but friendly and courteous as well. I am very happy with the system and the service that we received from everyone at Ameco!
Cheryl Espiritu | Hacienda Heights, California | 06/21/2024
Project savior
This company salvaged our solar project. We started out with another company that was matched to us by Electrum(SCE marketplace) but was forced to cancel that contract because of lack of progress. The silver lining to our situation is being connected to Ameco who immediately picked up our project. We have zero complaints w Ameco. We couldnt have asked for a better project manager than Evelyn Ramon. She was on top of everything and communication with her was awesome. It took a few more months before we got our application approved, but after that installation was smooth sailing. The installation team Daniel and Morgan got everything lined up. The installation crew led by Levon was very professional, working late hours to finish the project. Unsurprisingly, we passed inspection without a glitch and now our solar is up and running. Thank you so much Ameco!
Emily L | Castro Valley, California | 02/27/2024
I recently had a wonderful experience with Ameco Solar and am so happy I chose them for my solar project. The entire process was great from beginning to end. First, their salesman, Tash, gave us a very detailed and transparent quote, which made us comfortable working with them from the start. Their price is quite reasonable. The communication with Tash and Emili was easy, and they were always very responsive to my questions over email, phone, and Team Meetings. Second, the installation team was clearly very experienced and worked efficiently to get the job done. The entire project with Ameco Solar was very smooth, with each step following the other without any delays.
Tony | Paramount, California | 02/11/2024
Have a amazing experience with this company! Customer service was top-notch, product exceeded my expectations.I highly recommend them to anyone looking for high quality solar panels and excellent service. I couldn't be more happier with the results and how hard they work. I would definitely recommend them to my family and friends.
David Blaustein | Tarzana, California | 10/10/2023
Great company
Highly recommended. Easy to work with super professional and competitive price.
R Gray | Mission Viejo, CA | 10/09/2023
Buyer beware - Don't buy from Ameco
We are seven weeks into our solar installation and we're tired of being told 'we're on schedule" when we never were told what the schedule was. Our roof had the tile removed on August 22nd and the Amerco representative said we'd be inspected in a day or two and then the electrical work would be done. Tomorrow will be seven weeks with tiles sitting on our roof. Communication is nearly impossible to reach the office or the so called "project manager" as no one is ever available when you call the home office. We had to have one project manager removed from the project after we got lied to. The inspector from Southern California Edison showed up one with paperwork showing the Ameco had requested that day for the electrical work to be inspected and the work hadn't even been started. It took several days of inspectors coming out from the City Building Department for the electrical work to finally be approved. A competitor started last Monday and finished the whole installation on Thursday with all of the inspections approved. We sadly picked the wrong company to do our installation.
John B | Altadena, California | 07/25/2023
Great company to work with
AMECO delivers on what they promised. Very satisfied from initial planning, design, installation and start up. They took care of all inspection issues, and tie in to SCE. Staff was very friendly, helpful and knowledgeable. Would highly recommend them yo others.
Victoria | Los Angeles, California | 05/04/2023
Job pretty much done but frustrating process
I'm in the home stretch of getting a full roof replacement and new solar system installed in a single family home in CA. AMECO has been ok. I was hoping for a better experience, but the communication side of the experience with AMECO has been very frustrating. Gus, who was my first contact, was great. Super easy to schedule with. Very clear and answered all my questions. Very patient as well as I had to put the project on hold for a few months. But he picked things up right where we left off a few months later when I was ready to move forward. He explained how they work and highlighted how efficient and communication is one of their strengths. Efficient is accurate. The roofing sub and solar install sub teams were fast and seem to have done solid work. My biggest frustration and reason for the 3 starts is communication. This is not their strong suit to say the least. My project manager for the roofing section has been incredibly frustrating to work with. While he would reach out when items or decisions were needed, he would frequently leave out important information or just not answer my question. Not a big deal until we found out that we need a full redecking of our room. The cost quoted was significantly higher than our original contract which include a price/plywood sheet. Our PM explained that this is because our contract was speaking only about a few sheets being replaced... not a complete redecking. I let him know this is a bit disappointing but I understood as the total price still remained fair. He later texted me and offered to upgrade our plywood to a higher quality, thicker type of plywood to "keep our customers happy". I didn't ask for this and definitely didn't expect it. But I was appreciated the gesture greatly. I really lost trust in his word and abilities the next morning when the supplies delivered where the minimum thickness plywood and OSB. Not only did we not get the upgraded plywood, more than half the roof was being redecked with OSB (not per contract or my expectations). I immediately reached out to my project manager and he said he would get back to me. It wasn't until later that afternoon after they had finished the redecking that he confirmed it was not in fact the plywood we had agreed upon. I guess I shouldn't have let them do the work, but I am not a contractor and was confident that I knew what plywood vs OSB meant (I only learned later when my husband explained it to me). Also impending rain scheduled for later that evening left me feeling like I had no choice. Solar install was fine and super fast--done in one day! The solar project manager has been better about communication. I really appreciate how she answers all my questions eventually and seems to quickly addresses next steps. For example, when we passes inspection for the solar, within a business day she notified and filed for PTO with LADWP. I was shocked LADWP came the next day and we got our PTO! But even with her, there is a struggle with communication that I suspect is related to either disorganization or lack of communication on the back end. We are done with all the actual work. I am very eagerly waiting to pay my final bill and turn my system on. But I'm waiting for AMECO to get me signed unconditional waivers which our sales person brought up himself as something they are good at doing. The one from the roofers took about 2 weeks, which is fine. Our solar PM got the one from our install within a day, which was surprisingly fast. Unfortunately she's getting a lot of push back from the solar panel parts supplier. And I still am a bit confused if I need just one waiver from AMECO that could encompass the whole project or two --one for roof and one for solar. I've asked everyone I could think of--our roof PM, my solar PM and some person who randomly emailed me one day saying they were from accounting. There is no clear answer. I know this will eventually all get settled. It's just been frustrating and reminds me why I hate working with contractors who use subs. The work seems solid. Price was good value. Communication is just horrible.
