Zenernet (Out of Business)

DO NOT USE THEM

I'm warning you now. The sales experience will be amazing, post sales they won't care about you. I honestly went here to post my experience thinking it was unique but was really a carbon copy of all of the other reviews. A few have mentioned class action lawsuits, and I would be happy to join. My experience has been very similar to many, many others. 1. Sales was great, the rep I worked with was easy going, non pushy and very knowledgeable. 2. After I signed, I was assigned a project manager who didn't respond to email for days. 3. My case was escalated to managers who were also non responsive. 4. They used sub contractors who were unorganized, repeatedly failed inspections, showed up unannounced and did terrible work (installed panels in the wrong location and made excuses for doing that). 5. They were not proactive with the city to get to PTO. 6. Once PTO was finally approved, they forgot to set up my monitoring portal. This is where I am now, my system is on (I think), but I have no idea since I've been waiting for weeks for them to turn on monitoring. DO NOT USE THIS COMPANY. You will absolutely regret it.

An awful experience

I could never recommend Zenernet. Stan F. is a great salesman and very informative. Everything else has been a disaster. We signed our contract more than a year ago, in September 2021. Big mistake. After an initial flurry of planning and design, we ceased to hear from our first project manage in late November. Despite repeated efforts to contact her, or anyone at Zenernet, no progress was made until early March, when we had an hour-long phone call with someone who told us our first project manager had been fired, and the contract and plans for our system lost. After that phone call, it took all of two days for the County to approve the plan. When their subcontractor, SunCapital, finally arrived, they came untrained if at all. They usually lack the equipment, materials, or know-how to perform the job at hand. I lent them my tools because they didn't have them. Many times they did not come on days when they had promised to. They left their lunch garbage, lumber, and cement bags on-site, and screws in the driveway. We waited weeks and I finally picked up after them. Our ground-mounted system failed inspection FIVE TIMES. The Enphase tracking system promised in their literature still doesn’t function correctly. The original estimated date of completion stated in the contract was to be Dec 1 of 2021 (last year). It is now nearly 11 months later. Zenernet finally told us, after dozens of calls and emails to them, that they couldn’t finish the job. We have decided, for our own mental health, to give up on Zenernet. Looking back on this, I think we should have sued them. That’s what we get for treating people decently. Please don’t be fooled by their slick website graphics and informative salespeople. I could never recommend Zenernet to anyone. Ever.

Poor customer service

Plans approved and contract signed January 2022. They have not completed the project. Meanwhile I’m still paying on the loan. I’ve contacted the city inspectors. It turns out they have not contacted them. Zenernet used called contractors who have not followed up. Myers electric license number 972274. I’ve been passed on by project manager to another, with no results. If anyone feels they have been scammed. Please contact me to consider combining a class action law suit. I’m seeking legal counsel moving forward. I’ve been reading these reviews and complaints. There seems to be no accountability. Jerry D (REDACTED FOR PRIVACY)

Please do not purchase solar from zenernet

I purchased a solar package from zenernet back 12/2021 and it's 09/2022 and so far I've seen nothing , they took a down payment of $1000 upon signing the contract and first payment of close to$8200 and my project got dumped from one project manager to another I lost count how many project manager i went through and the few that got in touch and promised to keep me updated was all lies and the phone numbers that they shared with me no longer in service and the 800 customer service number it will reroute to overseas where they don't know nothing , utility company keeps sending emails inquiring about the solar equipment and installation so far am trying to answer their question so basically am doing zenernet's job , am seeing all my neighbors who signed up with sunpower got their panels installed within 3 months and they all purchased their packages way after I did . Stay away from zenernet this company lies once you sign up a contract with them and your pretty much screwed.

Do not use this scam!

I started my project over a year and a half ago, and it is still not completed! Every time I call, I get an excuse and I am now on my 6th project manager. This place is a scam, and I wish I would have never chose them! There is no telling I will actually ever get solar and I have lost lots of money dealing with them! Do not recommend!!!!!

Run around with Zenernet

I attempted to go solar this year, I live in sunny Colorado and the tax credits reduce at the end of the year. After shopping around, Zenernet had the most competitive prices for the size solar system I wanted. Frankly, the sales person was quite rude. I had much better interactions with SunRun and Blue Raven. I ignored this because the price was great. After choosing to go ahead with Zenernet I was told “your sales person no longer works for Zenernet, your new sales person will be Mike”. Mike was pleasant and helped me get my documents signed in early April after choosing a system size. At this point, I was optimistic. I was then passed to Michelle who was supposed to help my project move forward. Weeks and weeks passed. Finally, she sent me a link for payment about 2 months later in June. I was not terribly happy with how slowly things were moving, but chose to ignore this too. I was then told Jasmine would be my project manager. Jasmine informed me weekly that my project effectively had not made any progress. I was then told my Jasmine would no longer be my project manager and that “projects in zenernet are being shuffled around”. Christina was then my project manager. I was not updated on any progress, which seemed to be little if any. I was then informed that I would have a new project manager, Vanessa. I never spoke to Vanessa. I tried calling at least 5 times over the course of 2 weeks. I left voicemails, nothing. I asked to speak with the person in charge of the project managers named Jarod. At no point did he make any attempt to reach out, by phone or by email. At this point I was very frustrated. My project hadn’t even been submitted to the city and it was 3+ months in at this point. I asked to speak to my project manager and was told “you have a new project manager, it’s her first day”. I tried calling a few days later. “She is no longer working for us, she decided being a project manager was not for her, you currently do not have any project manager” I tried to give Zenernet one more week to get me a project manager and make progress on my project. No progress was made. They hadn’t even been approved for a permit, let alone approach installation. It is now mid-late August, 4 months after I signed my project. Something is very wrong with the internals of Zenernet. There is no communication and they failed to make any meaningful progress on an easy project over the course of 4 months. I cannot express strongly enough how badly this company operates and warn you, do NOT ask Zenernet to manage any solar project you hope to install. You will get an infinite run-around and you will not get solar panels on your roof.

Beware! Over one year - STILL! not completed.

Besides the efficient sales and design process, everything else has been a terrible experience. I currently have a half completed, partially installed and non operable system. To make matters worse, the project manager (the latest of 5 different ones), won't answer calls, return voicemails or respond to emails. I am at a loss of what to do. Neighbor went with a Tesla system 6 months after I signed up with Zenernet. Their system has been operable for 3 months now.

One of the worst experiences of my life

Each step was painful except for when the sales guy talks to you and then collect your money. The contractors they used clearly did not care about your roof. Several tiles were broken and it took them 3 weeks to repair one tile (thank god it didn’t rain as this gaping hole was in my roof). The rest of the broken tiles are actually just left chipped on the roof because “they can’t find the right color.” My neighbor with the same roof had solar installed a week later and they had no issues finding the right tiles. Turning on the panels? Well, they’ve been installed for over a month and were cleared by the city and the electric company to use, yet the panels still haven’t been able to turn them on. They just don’t work. Our “project manager” promised to send someone within 24 hours to fix the microinverters, and no one has come. Then, after two additional days of us calling to check on the progress, she stopped responding to calls or emails. We of course called customer service multiple times and no one answered. The turnover at the company seem quite high as each project manager (we had at least 4 or 5) was equally unhelpful. We are going to be getting solar for our larger home and 100% will NOT be going with Zenernet. In fact, I will be filing a complaint with the Better Business Bureau.

Zenernet: NOT a good choice for solar

NOT organized NOT helpful NOT knowledgeable NOT timely NOT communicative NOT fulfilling the contract NOT Zenernet A totally disappointing experience.

Dont Do It !!!!!!!!

I contracted Zenernet to install my 14KW solar syatem in Florda after I reviewed multiple companies, they have a very good sales/marketing team, this is the extent of my compliments for them. After the sale, they contracted with a local Florida company for the installation, it has been a total "cluster****" I realized Zenernt is only about getting your money, after they get your money, they do not respond and leave it up to you to complete the project. It has been several months since the system was installed, its not installaed correctly, ts not finished or operational and they have my money. It's now in the State of Florida and California attorney Generals office for compliance and legal review. Choose wisely and do not follow my footsteps. and do not pay any sub-contractor until the work is complete and tested.

Empty Promises, Poor Customer Service, Unresponsive

Zenernet is an absolutely terrible company. The only people who provide follow ups and actually appear like they care is the sales people. They followed up with me several times and acted like they cared so I thought I could trust them. However, after the contract was signed, we kept experiencing one problem after another. First, the electric box art my house was not sufficient for the solar panel system that i wanted to install so they recommended that we get a bigger box. They gave me a quote and then changed it later on. I always sought counsel regarding an issue that I had with my house regarding the electric capacity and how certain appliances can cause the electricity to cut out. I asked them and made sure to reiterate that I would only get a box through them if this would fix my electric issues for the kitchen area of my house. They assured me that they would fix this problem with the box, so I went ahead and proceeded to signing the documents. The sales person said that they were backed up so that it would take about 3 months for all the approval and installation to be completed. The salesperson made a lot of empty promises and none were kept. I kept following up each month and then every week once it was near the 3 month mark. I received little to no customer support during this time and the installation did not occur until June. There was little to no response. They kept saying the permits were taking awhile but I've seen other solar companies have the solar installed within a month or less. I have also had to contact 3 different project managers now, this company is clearly poorly ran. In addition, they set appointments with me so I took time off work in order to meet them and open the gate at my house for them. They were never on time and there was 3 no shows and I was furious because I did not have much PTO left. I contacted them and they said and expressed my frustration after the 2nd no show and the claimed that the city had rescheduled the appointment to the following week. They used this same excuse for the 3rd no show. I asked them why there was no communication to let me know so that I could just go to work instead of waiting all day for them and they did even acknowledge or show any signs of remorse. My parents also took time off to meet them on the day they I could not so they just kept giving us trouble throughout this whole process. After finally getting the solar panels installed at the end of June almost 7.5 months after contract was signed, the electric issue in my house was never resolved. I have been contacting them every week multiple times each week to try to figure out a solution but they just ignore all forms of communication. I have tried texting, calling and leaving a message, and emails. This whole process was terrible and i recommend never going with Zenernet. The whole experience was terrible, the only training that is done is clearly on sales but after they get the sale they clearly do not care about the customer at all.

The worst

Have had solar panels installed 11/2021 and still haven’t been operational. I have heard every excuse there is . Payments have already started on the loan for months now and the system has never worked yet. Don’t waste your time with this company. I have already lost lots of $$$$$$

Horrible

DO NOT GO WITH ZENERNET!! Like many others the sales representative was great but once we handed over money that’s when the nightmare began. First, They switch out project managers far too often, I’ve had at least 6 different project managers throughout this entire process. Their unresponsive in keeping you updated is unparalleled, even with multiple phones calls trying to get someone on the line. In fact, the only time you hear from them is when they need money to start the next part of the project and after you pay, they start ghosting you again. I’ve been on this path with them since Jan 2022 and they still haven’t completed the project. They claim they need some stickers to allow me to gain access to monitoring my power production and that was over 4 weeks ago. I should have know better but I paid before they completed service and guess what? Yup, no responses from them. For all I know they could have closed the project out since they got the final payment. Again, DO NOT GO WITH THIS COMPANY!! It will only cause you headache and unnecessary stress. There are far better companies out there (Sunrun and others) that have better processes and at the bare minimum pick up the phone and give you status updates.

Do NOT purchase solar from Zenernet!

We purchased our solar in August 2021. It took several months to complete the equipment installation (Dec 2021) because the company did not have enough employees nor competent staff available. It has been 8 months now, July 2022, and the equipment is still not fully functioning. Parts have been bought and replaced several times, and it takes weeks to get new parts. Our roof was damaged when the panels were installed and the technician has recommended a professional roofer evaluate and fix. Zenernet has not yet sent a roofer to fix the damage. We are extremely unhappy with this company and would never recommend to anyone.

Terrible support and don’t back their warranty

The company does not follow up on support cases or back the warranty they sell you. I have been calling them every week for a month now to resolve an issue with one of the cellular cards that has aged out. They keep telling me that a project manager will follow up but no one calls or emails. I about to take them to court over this.

BUYER BEWARE!

The excuses are unbelievable with this company! My last review was on 3/25/22. Zenernet replied back with a half as—d reply! Now, 3 months later and today’s inspection failed due to Zenernet’s lack of competence. We started with Zenernet in August of 2021 and are still waiting for the job to be finished. Jeremy has been in contact here and there due to the revision of the plans which were incorrect once again. It definitely shouldn’t have taken all this time. Disappointed is an understatement! Zenernet needs to make it right with their customers before they have none!

Do Not Use This Company

System was poorly engineered and never worked right. Communication requires multiple phone calls with rare return calls. The Generac PowerCell system was sold to me as a "whole house backup" system but from the beginning doesn't have enough battery power to power my well pump for more than a few minutes causing the entire system to fail thus requiring a complete battery replacement. At one point, they tried to make it my problem by requesting that I hire a local electrical contractor to install a needed component that was not specified in the initial engineering only to discover that no local contractor will touch this system as to avoid any liability for the possibility that the unauthorized installers made mistakes. Yes, they used installers that were not trained or authorized by Generac and that are located 4-5 hours away from the site. They promised to send me the closing bill in order for me to claim the solar rebate but they never sent it to me. I requested the necessary documents again and was promised a final bill which I have not yet received. They sell overpriced dreams and deliver under-performing nightmares.

Unreliable and WOULD NOT RECOMMEND

The sales process was great compared to what I experienced with pushier competitors. The salesperson (Tara) was super knowledgeable and took the time to have several video calls and answer all of my questions. When she didn't know she would find out. That is the last positive interaction with Zenernet. I met with the project manager in the first week of January who told me I would be receiving updates weekly, only to never get back to me. I was told permits were being submitted multiple times and while I thought we were waiting on the city FOR 6 WEEKS, Zenernet "forgot" to submit the paperwork. It took 4 more months before the panels were finally installed. The process dragged out months longer than necessary and I still cannot get answers around city inspection and actual activation/power generation. If I could start over I would use a choose a more reputable option in the Bay Area.

Thieves

This guy's were so good to us before we signed up with them but once they got our money they switched to being liar's and thieves! At 5his point we're not even sure the company still exists, we have called and emailed for months and all we get is silence from them. We really regret being dupped by them and being so stupid to believe that they actually cared about their customers. If anyone is thinking of using them, DON'T!! spare yourself the pain and heartache. I give them a negative 1000 star review. Insert all manner of insults here!

Poor project management

This company has poor project management. Sales are great and nice. Promise you that the team will be there with you but after you sign the contract and have a project management assign to you. You are left in the dark in regards to the status of your project unless you keep contacting the customer service line because your project manager will not respond. We are still waiting for the blueprint and waiting for to get the engineering to approve of the plan so that it can be sent for permitting. They told us it should take 1-3 days been it’s almost 1.5-2 months. Take the reviews with 5 stars with a grain of salt. Project management sucks at this company. It is not a smooth process like the sales represented said it will be.

BUYER BEWARE!

My husband and I began our journey in August 2021. No transparency whatsoever as salesman said this company is big in communication and transparency. Extremely Once they rope you in, it's all downhill from there. After paying $31, 800, we feel ripped off. I went to the County and got the permits myself (Zenernet strung us along with poor excuses regarding obtaining the permits). Called the installer to set everything up and wrote numerous emails asking for updates. Even CC'd the VP on the emails to the project manager (new one) and still just excuse after excuse. Had we known how much frustration this company would give us we would have definitely gone with a different company. we have a flat roof and some of the screws went through the ceiling and split a beam as well. No one ever addressed it. We sent pictures and still nothing. I don't write reviews but felt compelled to write about our horrible experience. Hope you think twice if planning on using Zenernet for your solar.

Terrible project management and poor communication

Sales rep was excellent, so we decided to go with Zenernet, but after signing the contract, it has been a hell. We got 4 different project managers/concierge, none of them were responsive. We had to ask sales rep to get project managers contact me several times, as we did not get response from them otherwise. After 5 months, we still have not got permit - it took two months to complete the design and then they sent permit application to a wrong city! When the city told Zenernet it was a wrong city, they sat on it for a whole month until we found out from my city no permit application has been submitted to my city. During this time, project managers told us permit process should go quickly, or they should get permit status in a few weeks - none of them were honest enough to tell us the truth or had no intention to find out the true permit status. Had we known the project management was this poor, we would not have selected Zenernet. We feel unfortunate as we see many reviews that had great experience with this company, yet we have not been able to get the same experience.

I started the solar/battery backup installation in October 2021 and paid the deposit. I was promised to have the system installed the first week of December 2021. The last time I was able to communicate with Sarah Hansen was on December 29, 2021. She requested for most of the contract to be paid in order to buy the parts. The permit is in process. Luckily I have not fallen in their trap. Since January 2022, I have tried to contact Sarah Hansen, Alexandra Cuereri, Alicia Andrews or anyone from customer service by phone, text and email multiple times. Now I am in the end of March 2022. There is a deadly silence, not even a courtesy to reply back to me. I would like to request a refund. Then I will restart the process again. I don’t even know how to ask for a refund. Zenernet is just not responding. Please avoid this company. The sales people are super efficient to book the project but customer service is non existent.

Awful

Our project started in June 2021. It's now March 2022. The staff members are not responsive. They don't return emails and phone calls. I am going to move on.

STAY AWAY!

STAY AWAY!  Giving this company a 1 star is more than they deserve.   I was promised by sales that my solar would be installed in 2-3 months.  It has now been 6 months and Zenernet cannot even get the plans approved.  I live in a neighborhood with solar on almost half of the houses so getting solar installed is not uncommon by any means.  Zenernet's plans for the city have been declined 7 times and they still do not have it approved!  The people doing the actual work for Zenernet clearly do not know how to do their job.  In addition, the communication from Zenernet is horrible and it's like pulling teeth to get anything done or get answers. The best thing I can do now is share my honest experience to help others so they don't make the same mistake of using Zenernet.