Zenernet (Out of Business)

Pandemic, supply chain - they still did a good job

This is going to be lengthy --- we went through quite a deep investigation before we committed. We reached out to 16 different solar companies initially, vetted that down to a final six for actual proposals and designs. From there we selected two to negotiate with. Zenernet's sale representative was responsive, kept us informed, and answered all our questions. We wanted to offset our electrical cost fully and we have a 5K sq ft home, with a monthly electrical cost of around $200 ($32 of that is tax and service fees from the utility that will never go away). In the state of Colorado they limit us to a 10 KwH solar array so we went with a 9 KwH system. We determined to purchase our system, not to lease. We had a couple of exceptions that we needed to have in place as to the pay structure and Zenernet was able to work that out to our satisfaction. Our system cost $28K with around a $7500 tax credit we get back this year, so our actual net cost will be around $21K. Warranty was very important to us as to the panels, installation, and roof penetration. Zenernet either met the competion or exceeded the competition. We did run into a couple of issues - one (not unusual right now) the supply chain was disrupted and it took a month or so longer to get the panels, we also needed to have "snow guards" installed so that snow would not sleet off enmasse as the install is above our back patio and deck. The snow guards also caused a delay in the installation. Another issue was - again not unusual during the pandemic- Zenernet had some personnel turnover as we moved into an active phase of design and interaction with the installing company (GOGreen). They lost the project manager assigned to our account, he left with very little notice and the individual who took his place was overwhelmed for a bit. For a while I felt that I had become the project manager assigned to our project as I was doing a lot of follow up with the city and utility company as we went through the process of approvals. The supply chain issues and the personnel issues can be laid at the feet of the pandemic and I don't blame Zenernet - they actually were a very good company to work and recovered extremely well from the supply chain disruption and the loss of the PM. Zenernet subcontracted the installation out to GoGreen Solar who did a fantastic job as the installer. We also had some issues with the utility approving the plans, but again, the pandemic had impacts with their personnel as well. While we have a short history of a fully up and running system, we are fully offsetting the cost of our electric use now, in the middle of the winter with the shortest days of the year and with the sun at the lowest in the sky. As the days get longer and the sun rises higher in the sky we fully expect to generate a good amount of credits by the end of the year. In conclusion, I am very satisfied with where we are at and with Zenernet - the were not the cheapest, we did have a few issues (that were resolved) and the system is meeting our expectations.

Scott Michel was a superb representative for Zenernet. He is knowledgeable, pays attention to the customer’s needs and interests, and is completely believable. He does what he says, when, and how he said he would.

Solar project

Daniel was very good at explaining the process and answered all of our questions. He did a great job at giving us the information that we were looking for at this time. We will keep in touch with Danial while we progress through our project.

Good company, some more room for improvement

They worked diligently to get me a good price. Installation went flawlessly with Ecobright Solar. When applying fir interconnect application, they’ve assumed SQFT of my home instead of verifying with us, correction took longer adding to wait! Concierge change added time for her to come up to speed although, in the end she did better! Best part, project was completed timely, rest are small glitches only, happens with any solar companies, getting permits with the city, working with PG&E are a bigger pain that they handled well! I recommend Zennernet for your solar project!

Service on sales side was and continues to be excellent.

Research concluded Zenernet as a top rated and recommended. Technology matches up with most, if not all, companies. I appreciate their style of business; low key....not pushy (like most of their competition IS). I feel Zenernet offered the best bang for the buck and was able to meet my budget needs/desired financial plan.

Good service, good product

Interaction during the proposal phase was informative and helpful. There was a bit of a lull during the design phase and, not surprisingly, during permitting. However, installation was efficient.