Linnamarie | Yuma, Arizona | 12/23/2022
Took our money and didn't provide anything
In my mind, these people are crooks. They took our deposit and about a 70% payment and then disappeared. They repeated told us there were problems with the permits, and that was the reason for not installing the system that WE PAID FOR! We filed a complaint with the AZ BBB and the AZ Register of Contractors. At this point, I see no hope for this.
Jefferson | Aurora, Colorado | 12/08/2022
took our money and did nothing.
Zenernet took our payment for installing new solar panels on our home. Now we are unable to contact them through email or phone. Apparently we have lost over $13,000! Very upset. I would give them zero stars if I could.
CB | Denver, Colorado | 12/02/2022
company gone bad
I started working with Zenernet in 2021 and installation was in June 2022. At the beginning I had one contact person and my calls were always answered timely. As things moved on the customer service became very poor. My system got installed but had problems with Excel Energy and tried to contact Zenernet for help. Unable to contact an inernet search shows Zenernet quietly closed its doors end of October 2022. https://www.leafscore.com › blog › zenernet-closes-its-doors-abandons-customers I have contacted AZ and CO Attorney General's offices.
Long Ball | Littleton, Colorado | 11/30/2022
thieves
We paid >$35,000 for a solar and backup generator system. The system was never installed. Now they won't return phone calls or emails and appear to have closed permanently.
Jim Dannehower | Santa Barbara, California | 11/14/2022
Never showed up for installation
Zenernet took 14,573.60 of our money and gave us an installation date. Never showed up. Never returned phone calls. This is the biggest theft of our money. This is such a robbery of our trust in this company.
Chris | San Jose, California | 11/12/2022
Completely ignores contact and fails to finish job
Signed the contract with Zenernet for solar PV only on 6/7/22. Despite two scheduling mishaps on their part where they didn't notify met at all until a fully day after they missed their appointment, they finally installed the system on 8/18/22. Final inspection occurred on 10/14/22. So far, things were rocky, but they got the job done. Everything went downhill after the final inspection occurred. They said that the system was up and running, connected to the electrical grid, but my electrical bill doesn't reflect that. They promised someone would follow up with me to wrap up the entire project and help me access their homeowner portal to see my solar production. After no contact from them, I began contacting them on 10/26/22. Every few days, I would escalate and include more people from their company who had worked on my project--sales, project managers, and installers. Eventually I forwarded my email to 8 staff members who had all previously contacted me and worked with me. No one has responded, even to this day. On 11/7/22, the CEO sends a customer-wide email saying that they're having trouble keeping up with the volume and we should email a generic customer service email, which they promise is being monitored. Of course, after I've emailed that address, no one has responded to this day. No one has any courtesy or respect to even tell me that they're backlogged and when I can expect a response. They've simply ignored all my contact attempts. Even worse is my neighbor who I referred to Zenernet. They stopped contacting him after their house visit and now they're approaching the promised 60-days of installation. Similar to me, my neighbors have received no word from Zenernet. Zenernet took their payment and now is failing to even contact the customer to plan the next step.
Duc L | San Jose, California | 11/11/2022
Very poor company
The sales and signing contract was fast to get your business. Other than that: 1. Design plan was poor - misspell everywhere 2. Installation - very poor craftmanship. For example, lack of conduit support on the roof, wire touching the roof, did not patch the wall, rubber seal washer was installed out of order 3. Support - they went radio silence after all that. 4. I got a mechanics lien on my house from their supplier 5. During inspection, the contract left. Did not stay to host the inspector - very unprofessional.
Robert | Lee, Massachusetts | 11/08/2022
Zenernet is out of business
I agree with the low rankings. I think it's safe to say that zenernet, like many companies in the exploding solar industry, had significant problems with scaling. I'm a management and business consultant, so peer through the blinds to see the source of their struggles. They established an operating model that looks good on paper but requires a highly accountable, collaborative, team-based culture to implement. I'm also a customer, and it's a fact that they only reason I've gotten to partial installation after 10 months is because I have been project managing it. Zenernet made mistake after mistake. An engineering culture that is losing touch with a winning customer experience. Predictable potholes. Systemic problems. An unaccountable culture. Sadly, now they are out of business. Not sure how I'm going to get my project completed.
Bryan B | Gilbert, Arizona | 11/07/2022
I want Ravi on my Project !!
After reading most of the comments and experiencing the same issues as everyone else - (no calls or emails back, ghosted constantly, numerous project managers that know and do nothing, delay after delay after delay..) As some others did, I contacted the CEO as well - got an email back with a response that he would look into it and have my project done by the end of the next month... Over a year and still waiting - All I have to show for anything is the spray-paint marks from the utilities that came out to 'mark' their lines... I don't understand, when I looked them up initially in August of '21 - they had great reviews!! What happened?? Did they write their own reviews?? You go to linked-in and the CEO has great comments about how dedicated and driven he is and took Zenernet from zero to Multi-Million dollar company that was on the rise... I don't know Ravi, but reading the past reviews - it looks like he knows what he is doing with great reviews... To bad they didn't clone him... Now all my known contacts are no longer there - I get a generic email from the general office that they will respond to my email as quickly as they can...
Ed | Sierra Vista, Arizona | 11/04/2022
Horrible Communication
I have had several project managers and two install dates. no one calls back or communicates! probably got the wrong company!
