Hov | Waltham, MA | 10/12/2021
Great product. Horrible service
A horrible service provided by Bruno and the sales manager(Bruno) and team on the organization and completion of this project. I truly wish we didn't use this company as it took over a year to complete after scaling back and altering the size of the work.
Victoria | Sycamore, Illinois | 10/05/2021
They have the most horrible service on everything.
They took 2 year to complete the process. The made more the 20 inspection but never someone talk to us. They never tell us when they turn our sistem on. They don’t answer the calls. 5 times I have to used my phone, mi husband’s phone and my daughter’s phone to see if they answer and they never answer. The guys who work in costumer service don’t know nothing. I was waiting in the phone for 1 1/2 for they to answer and all the time they have a different answer for the same question. But the way, we the for the whole sistema 88,000 in the first month after we sing the contract. I had to call 4 times to the BBB. It was horrible and still horrible service even now with sonrun.
Kelly Bartholomew | Patchogue, New York | 09/22/2021
Great team
I don't know how you could improve on that team. They were great and very respectful and very efficient. Dan sold me on the idea, Melvin the electrician was awesonme and the foreman and the other worker were great too.
Rudy Estrada | Chula Vista, California | 09/19/2021
INSTALLERS foreman never gave a installation status, installed.
Sales personnel very informative
Additional panels | Bakersfield, California | 09/16/2021
Very Discussed
We like our solar but.....we have been with Vivint since 2018....the first year our true-up bill was over $500...they said give it time..it will equal out...in 2020 our true-up bill more than doubled, so we contacted our representative and it was decided that we needed to add more panels, so in August of 2020 we signed a contract for additional panels. The panels were installed by a very competent man. He moved what needed to be moved due to new regulations, took photos and said they should be turned on soon. Between then and August 2021 there have been 6-7 different representatives from Vivint stating that they need to move things due to regulations but when they checked everything measures exactly where it needs to be so each one of them have taken more photos and resubmitted them assuring us that everything is good to go. We recently received our true-up bill and because after a year, the panels were not turned on...the true-up bill is now over $2000. When we received the true-up bill we went to the Vivint office in Bakersfield, they are NOT allowing customers inside so a gentleman stood outside with us and we explained the situation to him...he took a picture of the true-up bill....agreed that this should not be our responsibility since the panels have not been activated and he would get back to us (he has not contacted us or responded to voice mail messages or text messages at all. We have spent countless hours over the past year on the phone with a number of people repeating the story over and over again. A representative stopped by in mid August...said he was just doing a random check to see how people in the area like their solar....again the whole story was told to him...he seemed to be concerned with what was going on. Low and behold on August 27, 2021 our panels were activated. We have been on the phone with customer service trying to get compensated for our true-up bill...everyone we talked to says it is Vivint's mistake, but now since Vivint is Sunrun...we are getting the runaround saying it is Vivint's responsibility and Vivint is saying it is Sunrun's since they have acquired Vivint. We spoke to them last Friday Sept 10, 2021 and it was assigned a case number and put in as a priority, we were told someone would reach out to us in 24-48 hours....we have heard nothing...we called today September 16, 2021 and were told a Case Manager has not yet been assigned and we should check back next week. We are so frustrated.....this has gone on way to long.....is it time to take legal action???? Are they in breach of contract????
Robert | Shorewood, Illinois | 09/14/2021
They were organized, knowledgeabl, and friendly.
Cliff stopped and sold us on the idea of solar.
Duane & Barbara Hillyard | Henderson, Nevada | 09/14/2021
Customer service
We have couple of questions about Vivint Solar so far we are waiting more than one hour for somebody to respond. We think that Vivint Solar did not have enough man power to handle the current volumes. We don't have ALL DAY just to be connected to the customer service.This issue should be resolved immediately! Who can we trust to have proper answers to our questions??? Duane& Barbara Hillyard Henderson NV
Mark Navarrete | Visalia, California | 09/14/2021
Worst lame ass company ever..
Lying salesman to lying supervisor Tim Hoover. We have waited since June of 2021 and it's now Sept to get hooked up. Delay this, no return phone calls that, you name it...Looking into changing companies to do work Stay away from these idiots if you can.
Russ | Temecula, California | 09/11/2021
Efficient Installation
Professional, Informative and answered all my questions.
Banerjee Residence | Glenolden, Pennsylvania | 09/11/2021
So far so good
As of now, we are satisfied with the service provided by Vivint.
