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Joan | Auburn, California | 01/16/2026
Poor communication and representation
At first I thought my rep was great, however, now I realize I was lied to and given false promises. I was told that I would receive 6 months free service, lie! When the system was finally activated, we went into contact in September and it activated in April I did receive some free months but that was because they ran so late and I asked one of the installers how they could compensate me for running so behind. I never got the 6-months free promotion and now in 2026 after talking to multiple representatives they say they are going to send me a gift card but I have not received it and I keep calling them. When I called again today they said there was some hold on my account which sounded like another lie to me. In 2025 after activation, I reached out via e-mail to 4 people that helped before the system was activated and not one person responded. I also called and left messages for two of those people and never heard back. If you want to be lied to and treated like shit, sign up with Sunrun. One of the worst experiences I have had with a major company.
Christina | Cleburne, Texas | 01/16/2026
Lies and late
I will list just some of the lies we were told and as for late. It took for ever for instalation and they would just show up no appointment. Lie 1: it saves money. I'm in Texas so electric bills are high in summer low in winter. Here we are in January and between the electric company and Sunrun 400.00. We are "renting" solar panels that don't produce. It's sunny all year long in Texas. 2. Lie 2 :Any promo they promise make sure you see it in writing. We were promised a rebate of the first four months. Recieved 0. 3. Lie 3: Vivint security system. Works with them. They no showed an appointment with us. We were told we would receive a 100 gift card. Never got it.
Homeowner | San Diego, California | 01/14/2026
Horrible experience with Incompetence
Solar stopped working. Called for repair. Tech comes out and rings the doorbell asking where meter is. Tech disappears without fur to er communication. Call the office and they have no idea and say someone will call us. I call office back. They claim things are working. Things are not working, error message remains. No resolution.
Nicm | Worcester, Massachusetts | 01/08/2026
Total Lies
Please do yourself and your family a favor and run away from this company. It’s nothing but lies and they go out of their way to keep you from actually saving $$ by locking batteries and such. You have to be completely mental, like myself, to willingly kick your self below the belt
Christine D. | Van Nuys, California | 01/06/2026
Poor customer service and ethics
The day that our solar was supposed to turn on, they were having issues getting it started and it took two weeks for someone to come out and get it fixed. During that time, I was paying Sunrun (when nothing was working) and since I wasn't getting any solar, was also paying my local energy company. When I asked to adjust the start date on my bill or prorate that first month, they refused and said I signed a contract that said I start paying from the date we're allowed to turn on. I asked if there's an assumption that the equipment works on that day and they said no. As far as they're concerned, whether or not their equipment works does not matter. Ridiculous ethics and customer service. I'm also disappointed in them not making the most of our roof. Their original design had such sparse panels for the amount of available roof, and it didn't cover our electrical use. I had to ask if they could add more, which they did, but after installation it was pretty disappointing to see that they definitely could have added more to fully cover our bill. Would not recommend.
Arlana Guerrero | Cleburne, Texas | 01/05/2026
They lie, I was told they are independent and would not use my current electric company. I now pay two electric bills exceeding way more than I would if I would have stuck with my current electric company. Worst part they get you to sign the contract before you ever find out and when calling them about it they send you to customer service instead of the person who came out to your house and sold you on their services. I can’t even get a call back from them. If you’re thinking about it, save yourself the headache and don’t do it.
Laura M | South Amboy, New Jersey | 01/03/2026
Terrible Experience
I would not give not even one start if I could submit without rating. I bought a house with solar panels from Sunrun and since Aug. it has been a nightmare dealing with this company. Sunrun claims that there was a glitch and my acct. was tied to another property on the west side of the country. They decided because of a similar name that I had to pay for service for this home plus my property in the east coast. I had spoken to at least 10 different rep at 10 different levels and have not resolve my issue yet! Every day I receive phone calls from collections asking for payment for the house at the West coast but U I have explained that is not my house and that I do not have nothing to do with this house nor know anyone at that location. I would ask for ANYONE to think twice before dealing with SUNRUN. Very bad service and their staff don't know what the hell are they doing. They rather lie saying everything is fixed but 2 days later I still receive a payment request for a property that is not mine. I have 4+ months dealing with this for almost everyday on phone and for 2hours each time and NO ONE can fix their "mistake". Next step is to get an attorney involve because SUNRUN is not able to cooperate on fixing their issue. DO NOT GET INVOLVE WITH THIS COMPANY UNLESS YOU WANT TO GO THROUGH A LOT OF ISSUES JUST LIKE ME FOR THEIR SO CALLED 'GLITCH'
Solar revenge | Arroyo Grande, CA | 01/02/2026
Forgery and Racketeering
I allege that they used the CALIFORNIA Public Utilities Commission (CPUC) Solar Guide signing through DocuSign as a means to accessing my internet connection in order to fraudulently forge my signature on contract documents. If it sounds too good to be true it probably is. These people are very professional and slick. Confidence men to be sure Take a hint from their name don't walk run!
Jill E | Santa Maria, California | 12/31/2025
Avoid
We had problems with installation and have current on going problems with it running. Avoid this company at all costs. Customer service is a joke. We’re now stuck in a contract that is not being fulfilled by sunrun.
Jesse | Rowland Heights, California | 12/30/2025
Disappointed
I can write an essay on Sunrun from the start of the process to what it is line 2 years later. I wish I could go onto their website and explain Sunrun’s definition of the services they provide. I am not sure I want to write that much or my latest discovery and problem. I purchased my system 2 years ago with a battery backup and and another a week ago or 10 days by now by backed up circuits stopped working. I called Sunrun and after explaining my problem he said he could send a technician for $561. I said I thought I had a 25 year guarantee. He said i didn’t since I purchased the equipment and got got to keep the tax benefit. That bothered me to hear that because he was admitting why Sunrun wants you to lease the system. I had no choice but to pay. He eventually said if the problem is equipment failure I would not have to pay for repairs. Now comes the scheduling. I had to wait till January 5 for a technician. I made the request on December 18 and they can’t get there till January 5th. I explained I have no oven/range and no refrigerator or microwave and I have a disabled daughter confined to a wheelchair but it made no difference. I just don’t get what they mean they have technicians available to repair. Waiting 2 weeks isn’t that available in my books. I was thinking if I backed up my whole house it could have been worse. Sunrun doesn’t want to pay their technicians OT or they just lie about their products. Maybe another day I will write about the process and being delivered a broken product.
