Additional panels | Bakersfield, California | 09/16/2021
Very Discussed
We like our solar but.....we have been with Vivint since 2018....the first year our true-up bill was over $500...they said give it time..it will equal out...in 2020 our true-up bill more than doubled, so we contacted our representative and it was decided that we needed to add more panels, so in August of 2020 we signed a contract for additional panels. The panels were installed by a very competent man. He moved what needed to be moved due to new regulations, took photos and said they should be turned on soon. Between then and August 2021 there have been 6-7 different representatives from Vivint stating that they need to move things due to regulations but when they checked everything measures exactly where it needs to be so each one of them have taken more photos and resubmitted them assuring us that everything is good to go. We recently received our true-up bill and because after a year, the panels were not turned on...the true-up bill is now over $2000. When we received the true-up bill we went to the Vivint office in Bakersfield, they are NOT allowing customers inside so a gentleman stood outside with us and we explained the situation to him...he took a picture of the true-up bill....agreed that this should not be our responsibility since the panels have not been activated and he would get back to us (he has not contacted us or responded to voice mail messages or text messages at all. We have spent countless hours over the past year on the phone with a number of people repeating the story over and over again. A representative stopped by in mid August...said he was just doing a random check to see how people in the area like their solar....again the whole story was told to him...he seemed to be concerned with what was going on. Low and behold on August 27, 2021 our panels were activated. We have been on the phone with customer service trying to get compensated for our true-up bill...everyone we talked to says it is Vivint's mistake, but now since Vivint is Sunrun...we are getting the runaround saying it is Vivint's responsibility and Vivint is saying it is Sunrun's since they have acquired Vivint. We spoke to them last Friday Sept 10, 2021 and it was assigned a case number and put in as a priority, we were told someone would reach out to us in 24-48 hours....we have heard nothing...we called today September 16, 2021 and were told a Case Manager has not yet been assigned and we should check back next week. We are so frustrated.....this has gone on way to long.....is it time to take legal action???? Are they in breach of contract????
Duane & Barbara Hillyard | Henderson, Nevada | 09/14/2021
Customer service
We have couple of questions about Vivint Solar so far we are waiting more than one hour for somebody to respond. We think that Vivint Solar did not have enough man power to handle the current volumes. We don't have ALL DAY just to be connected to the customer service.This issue should be resolved immediately! Who can we trust to have proper answers to our questions??? Duane& Barbara Hillyard Henderson NV
Mark Navarrete | Visalia, California | 09/14/2021
Worst lame ass company ever..
Lying salesman to lying supervisor Tim Hoover. We have waited since June of 2021 and it's now Sept to get hooked up. Delay this, no return phone calls that, you name it...Looking into changing companies to do work Stay away from these idiots if you can.
Russ | Temecula, California | 09/11/2021
Efficient Installation
Professional, Informative and answered all my questions.
Banerjee Residence | Glenolden, Pennsylvania | 09/11/2021
So far so good
As of now, we are satisfied with the service provided by Vivint.
Fer Chavez | Shorewood, Illinois | 09/10/2021
Amazing Reps and Techs and Product
Cliff the sales man was amazing. Very detailed and answered all questions and concerns. The techs were here on time and did a great job. completely satisfied with all they did. 5 stars!
Paul | Saint Petersburg, Florida | 09/08/2021
Customer service for Installs team in terrible.
I had to pay in advance to have my solar panels removed so my roof could be replaced. Now I have been trying for 4 months to try and get the panels put back up. The first appointment it rained for 1 hour in the morning (Sunny the rest of the day) and no one ever showed up (no call no nothing). I had to call them to find out what was going on and they said they would have to reschedule due to rain. They gave me a new date 6 weeks out. Now I try to call and verify the new appointment and they do not answer the phone. The system says you can press one and hold you place in line to have some call you back. I have tried that for two days now and no call back. So I tried staying on the line today, it says your wait time is less than 1 minutes. I wait 1 hour and 36 minutes before I hung up. I then called back again and tried waiting again and still never got anyone to pickup the phone. When they cancelled my first appointment I asked to speak to a manager. The person put me on hold and came back and said the manager said he was busy to just transfer me to the complaint line. So they clearly do not even care about the complaints. This company is going down hill fast. They have more negative reviews than they have positive on the web. Do not buy from any Sun Run company or Vivint Solar (one in the same company). I am regretting I every purchased from them. Now I am paying monthly for Solar I do not even have on my roof (going on 5 months now).
Friendly Neighbor | Sun City, California | 09/07/2021
Garbage
Prior to having my solar panels installed very attentive caring company. After installation they treat you like trash. They say they monitor your system for faults that is a lie as well.
A.J. | Pennsville, New Jersey | 09/05/2021
It was a good experience for us.
I was referred from a friend who also had a great experience.
Anthony P Raimondo | Fresno, California | 09/03/2021
Horrible experience
This company is terrible. They promise you a great deal, but it is a horrible experience. Never use them. My system was installed in May, and it is September and it still is not operational. No benefit during peak of summer electricity use. They don't communicate at all, and customer service is nonexistent. I am at the end of my rope, and seriously considering suing them to escape the contract and get my house restored to its original condition. Terrible company.
