Andrew | Moreno Valley, California | 12/31/2022
Deplorable service!
After paying 26k for our solar to be installed back in Summer 2022. Our solar panels are still NOT operational and it is now December 2022 going to 2023. Called customer service which takes an hour just to talk to someone, we were told that we would case manager assigned to our case and someone to come check until NOTHING! We’re so sick and tired with dealing with these people because for the amount of money that we’ve paid we’re getting pittance in service! DONT GO TO THIS COMPANY AND TAKE YOUR SOLAR NEEDS ELSEWHERE! I would give 0 stars if we could but no such luck!!!
Patricia Catanzaro | Stoneham, Massachusetts | 08/03/2022
vivint solar was fine. Not so much for sun run.
Not a happy customer. I changed emails over 2 years ago but you didn’t change it. No phone calls my telephone. Number never changed. You let this go for 6 months. Not acceptable. If I could at this point give you all my Edison bills including the 400 bill I just received. Where did solar help me?
Vincent Sapochetti | Watertown, Massachusetts | 06/23/2022
This is why you should absolutely avoid VinScam!
So when I got my first set of panels I was totally impressed. How quick and honest they were. So when I got my second set of panels. I was like why so long? They said unfortunately we didn’t do these. So many lies to me. When I thought that it was as S.R. I was told since my tenants don’t have C.A. That theirs would be free! Lie number 1. And I was relieved that S.R. Was taking over for VinScam! However because I thought they wouldn’t stand for this. But unfortunately because I sold my Soul to the DEVIL. I’m screwed. And because in Ma. It was hotter than Arizona. My May bill was just 248% higher than SunRun! $78.59 versus $194.17. So now if you get the chance totally avoid this one. It doesn’t matter that SunRun has taken over. But because I got gouged. I got charged by my bank.$30 because of VinScam!
Ted | Hyannis, Massachusetts | 04/29/2022
Roofers were Great and Management/Coordination Horrible
So I just want to say not all what I expected from the number 1 solar Co. Out there. Started off great with Adrian our solar expert. He got me a great design, got my roof able to have solar, and started the coordination process. Then construction team after about a month came through quickly with the complete install. Then the building inspection came 2 weeks later. Then the electrical inspection came 2 weeks after that. Now nothing. So far from the knock on the door with Adrian, to a paperwork mishap with Tiara Monterio, has been 6 months, and no solar. The problem with sun run is they don't have enough people with experience managing projects, then filling out the proper forms/paper work for inter connections with utility Co.s, and then to communicate to the customer that have been dropping the ball the last 3 months with all the paperwork. Don't get solar from them. Don't waste your time trying to communicate ever.
Regret SunRun | Mission Hills, California | 04/12/2022
Avoid SunRun/Vivint Solar - will avoid repairing damage
I've had a roof leak causing water damage to my ceiling since Dec 2021 (over 3 months now). Customer service reps are not able to get the Install team to take ownership and repair the leak. I'm sure mold is starting to form at this point. I've emailed to request tickets with no luck. You'll see a repeating theme across 1 star reviews where the company does not remedy issues/damages. New Mexico's Attorney General sued Vivint for Deceptive Practices and settled in 2021; California probably needs to do the same. https://www.abqjournal.com/2391289/settlement-could-curb-practices.html The Vivint (now SunRun) CEO's email is: david.bywater@vivint.com For California, you can file complaints with the Contractors Board: https://www2.cslb.ca.gov/OnlineServices/ConstructionComplaint/ComplaintFormProcess.aspx
destiny | Haverstraw, NY | 12/09/2021
dont do it find a different provider
Ive just about had enough of this company and their lack and compassion with customer service. I expressed my concern with a roof leak 2 months ago, solar panels are damaging my entire roof, ive called customer service over 20 times. Sent emails and no response. Bobby S. "In charge of my case" and he supposivly scheduled a tech to come to my house on 11/24 between 8am-11am a tech supposivly arrived at 7am did not knock did not call, and since then i havent heard shit from anyone. I literally want to climb up to my roof and personally hammer these solar panels off my house. This is a nightmare.
Rich Mercado | Brookfield, CT | 12/02/2021
Terrible Customer Service
Have been billed for usage service since August 20. System was not turned on until end of October. Bank account was charged for usage while the system was not on and for the last month have been trying to get credits. Customer service horrible. They claim an investigation report is prepared to make the adjustments and I will hear from them. This was a month ago and still on December 2 my account shows no billing information. When I call up again no one knows anything. All I get from them are request for customer satisfaction survey which I complete as being poor!
Raymond McCaslin | Bakersfield, CA | 11/04/2021
Want to remove panels
Installed solar panels April 2021. Quick install is the only thing that went well. End of June I am being told that PG&E is backed up. This is why we have not gone live just yet with the new panels. I reached out to PG knee and they said that at the beginning of June they reached back out via email to the contractor stating that the wrong forms were filed and Vivint has not responded. When we started this project we were 200 projected true-up and by the time we finished and we’re alive we were 900 projected true up. I called emailed requested management to reach back out to me to discuss and have never received any phone calls or email by any manager. Installed and April finally went live during August. 120 days to go live on solar miss the entire summer. And increased my true up almost $800. I requested to have the solar panels pulled off and no one would entertain my conversation or respond to emails.
Kyle | West Hills, CA | 10/25/2021
Look Elsewhere
The communication with Vivint has been horrible. I’ve had my panels installed for over 17 weeks now and still NOT powered on. Our sales rep has ghosted us numerous times and no one seems to know what’s going on with our project…. Or care! Horrible follow up and extremely disappointing. NOT looking forward to being a customer once we’re powered on now that we’re stuck in this long term contract. The company needs to stop preying on new customers and focus on customer service for the accounts that you’ve already entered into contract with. I would NOT recommend Vivint to anyone and am disappointed that we were duped into thinking we’d be taken care of as customers.
Frank B | Los Angeles, CA | 10/23/2021
If I could give it a Negative 30 I would
I'm simply appauld at the service with installations. I signed my contact March 17th 2021 and it is literally no Oct 22nd and my solar system is still not up!? I'm not blaming the sales people, they could only sell the service and products but the entire installation and service process! Complete BS and lack of communication. I have NO Idea how these yahoo's are still in business with the BS support they have. I know recently these two companies merged Vivint and Sunrun but Holy Crap what a sham! SUN RRRRRRRRUN away !!!
