04/20/2024
Jacob
Chino Hills, CA
On Thursday a technician came to our house to install the motherboard and smoke detectors. I was alone in the house with the family dog, so when the technician came into the house to install smoke detectors inside I had to stay downstairs with the dog to keep him out of his way. The tech couldn't have been inside for more than 10 minutes, but later that day I found my nightstand had been searched and $300 in large bills (tucked away in case of emergency) was gone. The technician rifled through my stuff and stole from me.
System size (kW): 128
Year installed: 2024
Sunrun Inc. reply
04/23/2024
Thank you for bringing this to our attention, Jacob. We take these allegations very seriously. Please send us an overview of the technician information and your interaction to resolutions@sunrun.com. We will forward these concerns to the proper team who can look into this further.