Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873
04/22/2024
Elba Gonzalez
Millville, NJ
Panels was put on in timely mater however was told only will have one bill that will be sunrun solar panels and for that reason sunrun solar panels will be high. Now I’m paying the Atlantic City bill plus the solar panels that is more than my regular bill. Plus just was told of power goes off I will stay without power too. Not the truth and bad customer service with lies and lies just to get people.
System size (kW): 1500
Year installed: 2023
Sunrun Inc. reply
04/23/2024
Oh no, Mrs. Gonzalez. We're so sorry to hear this, and we would love the opportunity to make it right. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert who will take the time to answer any questions you may have. Thank you!