V3 Electric

double billing within a month

This company is billing me twice this month. I already paid them 186.33 the 3rd. Now their billing me 151.67. This doesn't include my PG&E bill 137.84 on the 2ne of October. What planet do they live on to hit a customer with cruel charges in their billing???

Absolute worst

This is the absolute worst company I have ever dealt with. It has been a fiasco from the lying sales pitch, 5 month over due project time, zero communication, production and monthly cost nowhere close to promised. Our latest issue, typical of V3, is a potential arcing or fire inside one of their electrical boxes on our wall. We sent photos of the torched box and requested emergency service on Friday and still havent seen a tech at our house on Monday afternoon. Safety hazard and we still can’t get proper service???!!! This is V3, period. Don’t fall for it

No service after sale

I wish there were negative stars! I have a problem with my system. V3 refuses to repair it under warranty. Also, they did not install system according to the manufactures recommendations! Which may be the underlying cause of problems.

Beautiful Installation!

My Installation was done in a quick and easy manor - 2 weeks as promised, and hoping to have everything on before summer hits. the sales reps were very honest and straightforward about pricing and contractual obligation.

Waste of time

Waste of time. Spend close to an hour explaining how much cheaper our bills will be , that first need an inspection blah blah and that there will be no hidden charges or upfront cost at any time. They hound you by text to see if your available and I still didn't get called until a week later just to find out that I was approved and that it would only cost $5500 on our part to have it installed.

Misleading salesman and terrible customer service

Was promised a sufficient system to get rid of my electric bill with a Solar discount program. Unfortunately the quick easy process I was sold on required seven visits in six months to do. Once they finally turned it on, I started getting two bills for the solar and then from my electric company. I found out after research on my own since they don’t answer the phones or help you out in any way shape or form that my batteries were vastly undersized, and I was buying power from the electric company still. I’ve asked for help multiple times, but they basically told me too bad you’re stuck with what you got. I would not use this company.

Misleading sales tactics and terrible customer service

Very misleading sales tactics to get me to sign. The process to get the system working took six months. Immediately started getting two bills when I was told my solar bill would cover everything. Found out they set me up with a PPA that’s ironclad and a tiny battery for a 22 panel system. Now Im stuck with two bills and good luck getting a hold of somebody to help. Complete joke.

Stranded

They hired a bunch of people, flew us all out to y'all, then tried to cancel our flight home, and kicked us out of our housing. Very unprofessional and almost made us go through hell

Absolutely horrible service

Totally incompetent installers. Getting back out to fix the problem is like trying to raise the Titanic. Stay away from V3. You'll be sorry. I hope they go BK.

Fast response with customer support

Great company fast efficient and a+ on better business bureau

Proceed with EXTREME caution

V-3 installed 10 panels Sept 2022. Panels have not export electricity since Mar 2025. V-3 claims it is financing company responsibility to OK work order. Financing company says they have no responsibility with panels that do not provide power .

costing me a fortune

I've set up payments for the 3rd of the month but they've taken 2 payments out this month. Plus the tax assessors office is billing me another 515.00 for an "ESCAPED ASSESSMENT" for the panels being installed. Plus PG&E is charging me over and ABOVE the 179.86 payment. It's turned into a financial headache for me. DON'T GET SOLAR

Harassment

I've had at least three different incidents of V3 salespeople come to my house. All three times I told them I was not interested, and don't come back. The latest incident was by a salesman named Jonah. I was working on my truck and really didn't have the time, but he was very pushy. I finally agreed to speak to one of their engineers just to get him to go away. The appointment was for the next day at 3 PM. We received a call from Jonah stating that the engineer was running behind schedule and that he would arrive between 4 and 4:30. 4:30 came and went. We contacted Jonah and told him to cancel the appointment, and that we were not moving forward. He persisted by texting my wife three more times wanting to reschedule the appointment. I told him to leave us alone and not to contact us again. This harassment is in called for. No means no.

Giving them 1 star is more credit than deserved

where to start, there are so many concerns so many disappointments so many mis' deceptions and so much time wasted so much damage made to my home at the worse time for my family and still has not been addressed today. this started shortly after my husband passed the end of 2022 into 2023. my husband had prior arrangements with different company to install solar to our home and with his accident fatal death really left me in a very disoriented and unhealthy state of mind, basically I was checked out. so, our son who wasn't at his best of decision making at that time either losing his dad took on the role of trying to fill in for my husband with some of the responsibilities at the age of 18 V3 came to our home during this time and lead my son to believe that they were the company my husband had made prior arrangements with and my son trying to finish what his dad had started did whatever V3 advised him to do , so that lead to months of ongoing unscheduled or notified appointments to a year later installation of solar and roof repairs that I was unaware we even needed and very unprofessional roofing employees that were very inappropriate with my daughters and I coming in out of our home and our wood for our front porch used or cut up for i have no ideal cords strung across my back yar power tools saws plugged into power left while they went to lunch and over the weekend that I picked up and put in our garage because it was left here and roofing Shingles and nails all over my property around my house I had to pick up after 2 flat tires with roofing nails in them still picking up nails today. To top it off the shingles are not matching visible to the eye very tacky very upset and now for a ongoing of 7 months now my roof is leaking where they installed the solar and my roof has brick's and tarps on it blowing around every windy day and its damaged my ceiling in my living room my tv shorted out from all the water coming thru to my tv entertainment and now its damaged into my bathroom and around my vent fan cracks in the paint and thru my home bubbled paint from water damage and i have had many of appointments file complaints and so on and still nothing has been addressed or done to take care of any of this and to make it even more frustration I AS THE OWNER OF THIS HOME HAVE NEVER AGREED OR SIGNED FOR ANY OF THIS> What can i do at this point I'm so over whelmed and still sad about my husband and 3 other loss i had this past 2 years so I just don't know what to do anymore iv have sent emails and agreed to appointments and they never come my dogs flip out every time the wind blows making my life so stressful cause its is hard for me to separate 2 large pit bulls terrified of the sound of bricks on the roof rolling side to side hitting my house busted a bathroom window.

Fraud project

Tried to sell me 17 more panels and 2 batteries to maximize my roof. More than half my roof doesn't even get sun. Now that I don't want to proceed with their dishonest project assessment they are saying I owe them 2500$ for backing out of the project. Or they can revise my plan and lower my project. Basically they're trying to con me into a project either way. Why would they suggest such a big project if it wasn't accurate for my home? They're into ripping off customers and not letting us change our mind? 2500$ or get a system from a dishonoset company. Don't use v3! Make sure u get other companies to come out!

Complaint

When I got solar installed it tool 3 months longer from when they told me, I was told that I would recieve a tax credit when I got a power wall tesla battery credit every year to offset my power bill and I just found out that was LIE also! I was told that I would recieve roughly $1500 back per battery so I got 2 tesla battery's, this year I should of recieved the credits and just found out of cant because I'm leasing the equipment! The salesmen never told me that, and that's the reason I wanted 2 tesla battery's! It hasn't been good with the salesman or the communication! The installation crews were great but the salesmen tell you what you want to hear just to make a sale, Lies Lies!! This all started in 2023 and now it's 2025 and I'm just finding out about the tax credit/ re imburrsement now because the salesman told me I had to have the battery's for 12 months, Jan. through December of 2024 to claim it on 2025 taxes ang again Lies Lies.

Sales Harassment-Upland

I am writing to formally address an ongoing issue with your sales employee, William, who has continued to harass us despite our clear request to stop. On several occasions, we have informed him that we are not interested in his services and explicitly requested that he not return. However, he came back on both Friday and today, disregarding our prior request. During his visits, he falsely claimed to be a government employee, stating that he was required to inform us about rising Edison rates. I am unsure if this is part of your employee training, but his actions of misrepresenting himself as a government official and ignoring our clear instructions are completely unacceptable. We reiterated that we do not want him or anyone from your company on our property, yet he continued to insist that another salesperson might visit if there are any changes with the rates. Please ensure that your sales team, particularly those in your Upland office, are properly trained on the legal guidelines for sales practices in California. Misrepresentation and failure to respect a customer's request to not solicit are serious issues. For your reference, we have recorded this interaction, and we made William aware of this fact during the conversation. We expect immediate action on this matter and do not want any further contact from your company.

Customer services and communication

I started the process of getting V3ELECTRIC to install solar power and a Tesla battery in Nov 2023. I asked them to delay the install until Jan 2025. They did that. They performed the install and a comment by one of the installers got me concerned about the company's knowledge of solar power and integration with existing solar on my residence. Since then I have asked to have someone explain exactly how the system is integrated and works with my existing solar. It has been over a month (currently Feb 28, 2025 and I have heard NOTHING back from them about my questions. PLEASE DO NOT GO INTO AN AGREEMENT WITH THIS COMPANY WITHOUT INVESTIGATING THEM. Or just go with someone else. These guys are AMATEURS concerning solar power and customer experience.

False in misleading business practices

I am incredibly disappointed in all areas of this company. I was told that I would be purchasing my electricity through a hem and at a lower rate than PG&E. I was shown my monthly usage and promised my system would produce enough for my needs. However this was incredibly misleading and is not the case. I now pay two electric bills. One to PG&E and one to V3. This is one of my issues. I was never told that I was required to have WiFi for the system. I now have another bill for that. The instigation was incomplete and the rep i initially spoke with told me my panel would be replaced. At the first power outage I called V3 because I was having an issue. It was after hours and I was directed to call the after hours emergency number. I did so and no one ever called me back. I have had issues with the system and apparently who ever installed it wired it backwards and it was showing I was as drawing from the grid and not sending to the grid. I feel lied to and cheated. I hate this company

Do not use them

Horrible customer service, lack of communication, had a whole in my side wall 2x weeks with no communication on when it would be fixed

Service is less then par.

Great sales pitch.. And I fell for it.. Tom, the salesman who lives in Martinez, CA made promises his company would or could not keep! Solar was installed in June 2024. Service is still not up and running. V3 has shown up at my door multiple times with no appointment and yet when appointments are set, they just flake or cancel the 7am. appointments 10 min. before the showup time, in which Contra Costa County Permit office was also suppose to come to finalize the approvals for setup. I have now been flaked on 3 times by physical show up and 7 times by phone.. All on txt (records). Worst company I have dealt with in my life, for sure.. They either are the most incompetent at what they are doing or are just truly that awful of a company.

Not recommend

Does not provide what promised. Not timely. No customer service. Not responsive. Do not recommend.

SCAM company 8/7/24

Scam artist came to our door, knocking and explained how busy PG&E he is going to raise prices every year or even every six months. Explained us how we will be saving money on our trip bill. be already had 22 panels and threw up bill was around 1500. so be signed up for eight more panels and battery. it took them almost a year to install. But the biggest scam be found out this month August 2024. When we received a bill from PG&E for $586. on top of this we are paying hundred dollars to this company. What happened was we were at NEM 2 and because they installed more than 10% of the grid, it automatically changed us to NEm 3. so now we are struggling to find out what’s gonna happen to us because our bill is 500% more. OMg for the scam artists. They did not care that this would happen. It will change us to three, which is a rip off from PG&E. Now instead of getting through a bill from PG&E, we will be getting bill from them every month. God knows how much it’s going to be every month. Please do not use this company. I am in process of seeking legal help, and I will be complaining to BBB. it is a total mess. It is a disaster. if you want to save yourself, please do not ever let V 3 scam you. Their customer service also is in Philippines, who they will not even let you talk to the managers. BE CAREFUL AND BE EDUCATED BEFORE EVEN TALK TO THEM.

Trustworthy company

Z** and C****** knocked on my door and told me about their program that could save me 30% on my bill. I had looked at Solar previously but it was so costly. I liked this option because they simply provided the equipment and I pay a much cheaper price. They got my average rate from 48 cents down to 30 cents! They did tell me it would take 2-3 months to be completed… it took about 10 weeks from start to finish just like they told me. It’s been a smooth process. They have communicated well and the office keeps me updated. They did have to visit twice to complete the install but that’s expected with construction projects. Overall loved the process and I’m paying 30 cents for power now just like they had said!

great customer service

I have had a great experience with V3, everything was quick and professional. They informed me frequently of new project updates. The customer service was very helpful and available.