Sunstore Solar

What a FANTASTIC company! When we decided to go with Sunstore Solar (out of 5) we were hoping we would not be let down once they had a signed contract and deposit. Sunstore has more than exceeded our expectations. We did not have to worry about any paper work dealing with Blue Ridge Electric Co-op, tax forms or county regulations. Sunstore did not pressure us into more wattage than we were looking for (50% offset) or a ground mounted system. Sunstore LISTENED to what we wanted and why. They were always able to answer our questions and continue to do so. Ashley Edwards (our sales rep) is extremely knowledgeable. He heard our concerns/wants assuring our energy needs were met with no problems or delays. He took the time to talk instead of just trying to make a sale. Ashley gave us several options, explained what was required for each and let us decide, not right then but a couple of weeks later. The installation crew were outstanding and very professional. They showed us during the install on site, what they were planning to do and why. Pre-Pictures are great but before someone does work on your roof it was nice to have that "wait a moment" minute and have it shown again. We have very, very good looking aesthetic system (pictures online), no gaps from vent pipes and no electrical piping running all over the roof. Sunstore made the entire process exciting and enjoyable. Use Sunstore for your solar needs, you will not regret it.

Everyone was curious and professional

Our house has an early adopter system on it installed by Sunstore in 2008. We were solar newbies when we bought the house in 2012. They were there to explain the system when we bought, & have never disappointed us since.

My husband and I got multiple quotes from solar installers in this area. We compared the quotes and warranties to determine the best path to go. We researched each of the suppliers to see their Customer Satisfaction ratings and how long they had been in business. Sunstore Solar had been in business in this area longer than the competition and had the most reviews with an Excellent rating. They handled all aspects of our program and did an Excellent job. They kept us up to date on the progress and what steps were next to be completed. We have been totally satisfied with them and are proud to recommend them to other people looking to install Solar.

Situation was a little confusing in the beginning, with some communication issues. Took a number of calls to get someone to call me back, but once I got Charro she came to my home right away and was excellent. Once the installation process began, all went well. The installation was very professional and the system generates as much energy as predicted. We had damage to our gutters from the installation that they tried to fix, but the repair was inadequate, so we had to hire someone to replace, but all things considered, I would put the panels in again and hire Sunstore Solar to do.

My solar-thermal water heating system was installed in November 2006 and it has NEVER been serviced, yet has worked perfectly for the past 10+ years. It works so well that I actually turn my hot water heater off at the breaker for about eight months of the year. Here's a link if you'd like to read more about the system (scroll down to the bottom of the page: http://eco-cents.com/home-energy-audit-2/step-4-mitigation2/water-heating/

From the moment we contracted with Sunstore our experience with them has been outstanding. We worked with Charro and Ashley and their level of knowledge was very impressive. They were professional, honest and a pleasure to do business with. Better yet, their installation crew were about the best craftspeople we have ever worked with. They spent extra time observing our property, planning on the best setup of the array for both solar production and visual esthetics. They showed so much pride in their work and they didn't leave as much as a scrap of paper or piece of dust behind. I can't recommend them enough

Our experience with Sunstore Solar was fantastic! Professionalism was consistent throughout the entire process (sales thru installation). We were reluctant to have panels installed on top of our roof, but were ensured they would look fine. WOW they were correct! They look and work great! It was above and beyond the current building codes and the symmetry was beyond compare.

I can share my experience both as an architect who has relied on these folks for about a dozen projects as well as a customer for two. Sunstore is, hands down, the best combination of expertise AND professional service. These folks do what they say they are going to do when they say they are going to do it!

Sunstore installed our solar panels about one year ago. From start (planning) to finish (installation) Sunstore staff did a great job. Our panels have worked perfectly from day one til now. Our electric bill is less that half of what is was. We are thrilled to have reduced our use of fossil fuels. I would highly recommend this company and wish everyone who possibly can would get solar panels installed. We all need to vote for the candidates who will promote a tax rebate for solar panel installation in NC.

Sunstore solar installed a closed loop solar water heater in my home. It was put in in 2008 and died in 2013. I was told when I purchased it that the system should last at least 25 years. When I contacted them they wanted to charge a fee to come and look at it. And, more cost to fix it. The tech said he thought that the expansion tank had rusted thru and allowed all of the glycol liquid to drain out of the system. They said one of the two pumps was also burned out . The cost of repairing it could never be recouped from the savings it produced. Bruce Wood told me that they do not sell or suggest this system any longer and stated unless your someone who likes to tinker with mechanical things, it is not for the average person but I wish they had stated that before I gave them 5500.00 for a unit that only lasted five years. I told him I wanted to take the unit off of my roof and get rid of the the pile of junk. No one has offered to come and help us take it down and we don't know how to drain the system and there it sits three years later. We don't even know if the systems fluid is drained out, we never saw any liquid under the rusted out expansion tank. I don't think the tech really knew for sure that the liquid was gone. The glass in the collector has turned a rainbow color now, not sure WHY and you cannot see through the glass any more. I think it has something to do with the unit getting over heated when the pump was not circulating the liquid properly. I tried to call Bruce Wood several times to ask questions about how to drain and remove the thing but he doesn't answer or return my calls. I would not recommend this company to anyone. If you sell or promote something that you find out in a few years it is not a good product the least you could do for your reputation is help the people who bought it and are stuck with it.

I'm not big on writing reviews, but if you are like I was, looking into getting solar power but not having any idea as to what you need or what it should cost, these are the people to go to! After sitting with a salesman from a solar company that I heard about on the radio for 3 hours who wanted I sell me a "total energy efficiency" package and who pressured me to pay Today in order to save $5000 on the cost, it was so refreshing to talk to Charro on the phone and get a basic estimate by email that I could think over. They were honest, dependable, quick, thorough, and nice. Already seeing a big change in our power bill and we have the peace of mind that comes with backup power during an outage! Thanks so much guys!

We are very satisfied with our new solar power. It is exciting to have full power from the sun and not be tied to a utility company. The solar power runs everything we need for our weekend cabin. We highly recommend Sunstore Solar.

I did much research before deciding on Sunstore Solar and my homework paid off. I would highly recommend this company to my closest friends, in fact I already have. With Sunstore Solar, it is all about educating you so that you can make a good decision. I am now reaping the financial benefits of the decision I have made with Sunstore in the purchase of my home system. Gene Kendrick and the entire staff are Excellent to work with and they do exactly what they say they will do. I even had the owner of the company, Bruce Wood, come to my home to meet with me. Have a happy solar day!!!!

SunStore is exactly what we were looking for: professional, knowledgeable, prompt, and customer-focused. They helped us design the perfect solar energy system for our house, answered every question we asked about the different ways to interconnect with the local utility, and communicated with us every step of the process. We requested panels made in the US, and they made it happen. Installation was perfect, clean, and timely. We highly recommend SunStore.

As you are probably figuring out, PV systems are a considerable and uncommon investment for any homeowner or businessperson, much more a new homeowner like we were. We wanted to find the best products, with highest standards to maintain our performance for the lifetime of our new home. This might sound unrealistic, but we wanted to aim high on this investment! While on this search, we recognized the need to compare people, customer reviews, and prices. Well, that's where Sunstore Solar set themselves apart. Not only did Charro call me the day after I sent an inquiry, she was committed to us across 161 emails and innumerable calls during the 9 month process (determined by our construction schedule and permitting process). I have to say that without Charro's patient determination and commitment, it would have been a more stressful process that would have cost us more time and hassle. We are absolutely impressed and pleased with our 5.5kW Roof Mounted Sunpower PV System. We give our highest recommendations to Charro, Bruce Wood, and the whole team at SunStore. Thanks again for helping us realize this powerful goal!

Good folks to work with. Had my estimate done promptly. site visit confirmed preliminary design . Once ordered meet installation schedule and when we had a technical issue worked around to get it done. Took care of all Net metering forms with Duke Power. recommendation is excellent.

In the beginning, Michael came to the site, listened to our "dreams" of living "off-grid," while maintaining a reasonable budget, and looked at the site. He noted all the options available to us and his crew for the installation of a larger system. He went back to the office and designed a couple of proposals. Charro, the office manager quickly touched base with us, to let us know that it was in the works and that we would have a design as soon as possible. In the meantime, we had two other companies to interview and try to get proposals from. (one was eliminated due to lack of communication, pretty quickly) Sunstore got two designs to us with a couple of options on each. After reviewing the proposals from Sunstore and the other competitor, we had both companies "defend" their proposals and explain why theirs was more appropriate for our needs. Michael was patient, and thorough in his explanations and defense. Both companies presented reasonable proposals, and although neither could provide an "off-grid" install for our budget, Sunstore came closest to meeting our needs. They installed panels in a ground array and ran the lines several hundred feet, to our home. The ground was rocky and the environment around our home rather fragile. The guys did an outstanding job working through the rock, while respecting their surroundings. In addition to the solar install, they installed a "heat pump water heater." This has cut the cost of heating our domestic water to a minimum, as it is able to be run off the power provided by the panels! Upon completion of the installation we were "walked through" the system, and a follow up meeting was scheduled to go over questions and to tweak settings, after we were running on our own. They continue to work with us, in getting our electric provider to develop a "net-metering" plan. This will allow us to run our grid meter backwards during super sunny days when we are producing an excess of power. They have been cordial and professional with the local electrical authorities, and their professionalism has been noted by the power company, as well. Michael came back to review the system, and make sure that it was running as we had hoped. He did tweak a few settings and checked all the lines again. We have had several "power company outages," that have not affected, or inconvenienced us, due to our wonderful PV system!

I find the people at SunStore easy to deal with and very knowledgeable. I recommend them very highly.

Very happy with the contractor and the end results. Planning to expand the PV system this year.

SunStore Solar are the pros you need to make your renewable energy project a reality!

I would definitely recommend SunStore to anybody interested in a solar installation.

EXCELLENT work, EXTREMLY professional and friendly work crew. I`ve worked with elecric somewhat myself and crew was more than happy to make sure i understood exactly what they were doing and why. Great company and customer relations. All permits,inspections and paper work was handled by sunstore as per contract.All was completed as agreed and on time.

We will be filing for federal and state energy tax credits and would not have installed the system without them.

We have been very satisfied with the whole process. We have had our sytem for just over a month now.

Terrific crowd of folks.

I`m not sure we are producing as much power as we hoped, but perhaps it`s because of the excessive pollen this year. We have cleaned off the pollen recently, but cloudy weather has prevented max. sunlight so we haven`t had a good test.

The interconnection has not happened yet, so the after sale support is not applicable yet. Thanks! Sunstore Solar did a wonderful job. I look forward to hiring them again in the future and recommending them highly to others.

Bruce and his staff did a fine job, and delivered 100% of what was committed. Though not enumerated in detailed form on the estimate, the necessary materials and services were provided in a complete and timely manner. I would encourage anyone considering the installation of a PV system to talk with someone who has been through the process, and if possible, visit an existing installation, to see how it works. Note: a PV inverter does generate some noise (hum)- be sure to plan for that when locating it inside a house.

We have not seen the savings that were projected however this could be due to the utility company`s estimates of our usage. Also, it turns out there are far more cloudy days than we had estimated.

Sunstore Solar is devoted to getting the job done right, and they have the expertise to make that happen.

Incentives were in the form of tax credits, which did not reduce the purchase price.

Professional job, crew cleaned up when finished, answered all questions in easy lanuage. Good team to work with!!

Good people to work with.

After the initial installation we have had Sunstore out for a few upgrades and additions. Would not consider working with anyone else when it comes to alternative energy systems.

I was very pleased with the company. All employees were very professional and informative. If given the opportunity, I will gladly give a positive reference for this organization.

There was a delay in installation due to parts availability. We were anxious but not much that could be done about it. installation manuals accompany the inverter, charge controller and control panel - but a more step by step basic how to guide would be helpful for those of us a little less technically astute. Would save lots of reading too!! Laymens terms type of stuff. The installation team was very professional and good to work with. Cleanup each day and very knowledgeable. Would recommend them highly.

They are conscientious, know what they`re doing and do a very good job. The only drawback was the failure at good communication regarding the required electrical boxes on the outside of the house. Also, the initial hook-up was not to SC&G`s satisfaction and had to be rewired pushing back the credit we would have derived from the energy we were producing by about 10 days to 2 weeks. All and all very minor compared to everything that was done right. The contractor was apparently unaware that in Charleston County, he needed to get a separate work permit, that it wasn`t included in the general work permit for building the new house, so he applied for the permit after the installation work was done. Though that didn`t seem to be a problem with the county.