Sunrun Inc.

No working solar for almost a year

Weve been customs of sunrun for almost a year now. They took MONTHS to finally install the solar panels but our system has not been activated. Theyre still trying to charge us almost 600$ for the service but i have to pay my full electric bill with eddison. Ive tried for months now to get someone on the phone to help but they give me the run around and say someone will be reaching out only to hear from no one at all. Im reporting them to the CSLB at this point.

Sunrun is the worst

Sunrun is a joke. Nothing but huge scams. The rep did his job very well of selling something that wasn't real. Lied schemes his way into a deal. Here I am 9 years later with this headache that never ends. I was told explicitly and asked several times explicitly about how repairs would work. And I was looked dead in the eyes and told sunrun would remove all panels so the work could be done and place them back on for free as I'm in a 20 year contract. Now I need roof work and they are telling me I have to pay a Contractor myself to remove and reinstall them. The system has went down several times over the years but this is the icing on the cake. I really hope this company goes under, dies, or what ever at this point. The worst purchase of my life.

Damaged roof,refused to fix it,active leak

I have active leak on my roof and it's solar related but Sunrun refuses to fixed it.

More Expensive than the Utility Alone

DON'T GET SUNRUN! I regret signing up with Sunrun and now seem to be stuck in a contract that has me paying 50% more for power than we paid on our most expensive month with MECO only. We were told that all of the 110v power at our house would be connected to the battery and that we would generate enough power that the credit we received from MECO would offset the 220v use. Instead they only connected our lights and outlets in the kitchen everything else still pulls from the grid and the way the system puts power back on the grid we only received a couple dollars credit, not nearly enough to offset a bill that is now $100 a month, on top of the $200 a month we are paying Sunrun. Our previous highest bill was only $195! The customer service has been atrocious. We've been getting the run around from them for nearly 10 months with no resolution. So far all we gotten are false promises of credits and solutions that never materialize. It’s hard to imagine a worse experience.

Do not hire this company

They are total liars from the salesperson on up. I started this project in February with sun run and it’s been totally disappointing. I would have rated them with less than one star if possible, but they don’t give you that option. They lie to you every step of the way everyone else is at blame for their delay in completing our project other than themselves. Take it from me go with another company.

Underperformance and never ending system issues

I've had Sunrun for about 6 years and I would never recommend anyone getting it. If I could have them removed I would. Tried to do the right thing and help the environment and now I'm stuck with these panels that have not been running right since they were installed. Technicians come out to my property and never really fix the problem. Constantly calling them and nothing ever gets fixed. They do send people out but the system has not been running right since it was installed. Stay away from this company.

Frustrated with Sunrun Resolving Underperforming System

So this post is a rant about Sunrun Solar! Back in January I get an email from Sunrun that says my system is underperforming and that I need to call to schedule an appointment. The first technician comes out stays all day, but can't fix the problem. Apparently the two main Inverter boxes were not working and needed to be replaced causing a second appointment to be scheduled. The second technician comes out and replaces on box, but cannot replace the second because he ran out of time. This causes a third appointment to be scheduled. I take off work to be at home for the appointment between 7 and Noon. At 1:00 I get a text message an email stating I need to reschedule my appointment. I call Sunrun Customer Support and they say the technician called in so the AI system canceled the appointment. They tell me the next available appointment is a month out! It is now May and the technician comes out replaces the other box but needs to get on the roof to test something with the panels and it starts to rain. Now a fourth appointment is scheduled for June 23rd. Today I get an email and a text message saying I need to reschedule my appointment with no explanation why. After speaking with three Customer Support reps I am told the AI system canceled my appointment because the assigend technician has called out for Monday. The next available appointment is a month from today. I am now convinced they are not really interested in resolving the issue with my system that they determined was underperforming. The department that is responsible for checking to see if their is an earlier appointment apparently doesn't talk to customers but will contact me if an earlier appointment becomea available! I have heard that before. Needless to say I am frustrated with Sunrun and their AI system! I ask one of the reps if I could speak to his manager, he says his manager is not available, I ask why and he says she is on vacation and there is no one else that I can speak to! Now I am ready to cuss! So I hang up and call back to get a different rep who admits that their system is crappy and she would try to work to get an earlier appointment! Will see if that happens! I don't recommend Sunrun! Vinvint was our original vendor and Sunrun bought them out.

Closing down

I wanted solar but they are giving me the run around and I hear they might be closing ? Does anyone know if that’s true?

Worse service ever

Essentially my solar system was installed incorrectly and Sunrun never even addressed the issue for 4 months until I called to make the company aware. Now 6 weeks later the system is still under performing and I have been told repeatedly that they cannot issue any credit to assist me why I still pay a full utility bill as well as a full Sunrun bill. This company misrepresented its service from the beginning and now I’m stuck in a contract with poor service and under performance. Worse decision I’ve made to date. I have zero faith or trust in this company.

damaged roof, refuses to fix it and I have an active leak.

If I could live a 0 star I would.

Our Solar batteries has been broken twice. On top of that, the wait is almost a year for them to come fix it. Not even a credit. I thought I was going to save money by putting up Solar panels but, actually it costs me more by paying both electric and broken solar. Pls Save your money people. Don’t waste your time and energy by investing to this company.

System does not work, and they want me to pay to diagnose it

I installed a Sunrun 41 panel system in March of 2025. By May, I noticed that output was only 2/3 of what they projected. I reached out on May 22, 2025 and after a few ignored e-mails, they got back to me and said it looked like 1/3 of the system was not generating energy for me. After almost a month, they didn't call, but send a Docusign Agreement for me to pay them $649 to come out and diagnose the system....WTH? So, brand new system, under their so-called 10 year warranty, and they want me to pay them to figure out what they did wrong? I paid over $55K cash for my system. I chose Sunrun, not the cheapest provider, to avoid this type of shenanigans. Just be very careful, this is an awful experience so far.

Owner

Don’t buy sun Run it cost more then Pg&e also damage roof

Poor customer service

Our panels stopped working in April. We contacted them multiple times with no result in getting a scheduled appointment to fix the issue. I found that you can schedule an appointment on the app. The closest date I could get was July 24. Outrageous. It seems intentional. June and July are the months we are supposed to produce the most energy. How convenient that it’s not working during that time.

Tesla Backup System

Wednesday Sunrun showed up to my mother’s house to install a backup battery system. The problem is the Representative at Sunrun who signed my mother up did not inform her of her options of WHAT her choices were in the actual batteries and who manufactured them! She wasn’t given a choice these people showed up here with a Tesla Battery owned and manufactured by Elon Musk who has been reported as a terrorist and a threat to our country and our National Security! When we realize it was a Tesla Battery it was already installed! I started questioning the Foreman about the battery and he was looking way too suspicious for me! He wasn’t telling the truth! This man blatantly lied to my mother’s face right in front of me! Telling her the Tesla Backup Battery System was the best on the market! One Google search exposed that it’s the WORST! In fact it’s at the bottom of the list accompanied with hundreds of 1 star reviews and several News reports and lawsuits over this very system they put on my mother’s house! Well Sunrun you just met your worst nightmare! You picked the run Mother and definitely the wrong house to manipulate this garbage on! Come get your Tesla Battery off my mother’s house before I have it removed and dropped off at your office! I will have the media and Social Media on top of this! My mother emailed you twice asking you to call her and conveniently your agent has magically disappeared and has not returned her call! No one has come out to inspect the work! Nor do we want a Tesla Battery or to fund any product that’s manufactured by Elon Musk! You think because my mom is elderly she doesn’t have anyone to investigate what you have installed here??? You think because she’s elderly you can choose what battery goes on this house just because you’re in business with Elon Musk and or related to him you can stick his battery on someone’s house without asking if that’s the battery she wants!!! You think because she’s elderly that we don’t have someone to get on the roof to examine whether the Elon’s solar panels has done damage to this brand new roof as it’s being reported the damage that his backup system has caused in countless other places! We don’t do business with criminals, terrorist, or anyone that’s a threat to our United States Constitution, our homes, communities, and our fellow American CITIZENS! 20774 Come get your battery or it will be brought to you!

HORRIBLE COMPANY

I am going to make this short. After two years of going to more than 10 people, we finally ended up in Mary Powell's office (CEO), which I found online. We were told we are using 53% more energy with solar. We have spent at least $1000 to have different companies come out to inspect and evaluate our system. SunRun always goes back to the times we are using our appliances, which has not changed just because we got solar. We were better off staying with our electric company, TEP, in Arizona. SunRun can't even install solar in Arizona anymore or even provide a battery back up. I have also learned there are several lawsuits out against them. This increase in usage happened immediately when we flipped the switch to turn on solar. There is not one answer that makes sense. We keep getting the run around. Do not use this company!

RUN from Sunrun

We've been dealing with Sunrun since 2021 over an issue they repeatedly refused to investigate. Over the course of four years, more than 20 support cases were opened and closed—many without anyone ever contacting us. They made numerous empty promises, only to disappear without follow-up. Ultimately, the root cause was discovered—but only because I refused to give up. It turned out to be an installation error that should have been caught from the beginning. Had I not persisted, the issue would have continued indefinitely, and we would have kept receiving incorrect bills which were putting us into debt and RUINING our credit score. Throughout this ordeal, Sunrun was neither helpful nor responsive. Their billing department was unprofessional, and despite my repeated requests, I never heard from their management team. While the problem is now resolved, I remain extremely dissatisfied with how Sunrun handled the situation. If I could break my contract, I would. My advice: RUN from Sunrun! They prioritize profit over customer care.

Pre-installation process? Excellent. Post installation? Terrible

On March 13, I installed a 36-panel, 15 kWh solar system along with two Powerwalls. My experience was excellent up to the installation. However, it has been three months, and the system has still not been activated. I have sent numerous text messages and emails requesting updates, but haven't received any responses. I understand that the system requires permission from my utility company to operate before it can be turned on, so I initially thought the delay was on their end. I also know that the PTO requires the inspection from the county. So, I called the county yesterday to check if the post-installation inspection had been done, and found out that Sunrun had never even scheduled it. So, for three months I’ve been waiting for something that was never going to happen. I filed a complaint with the Better Business Bureau and spent two hours on the phone with Sunrun's customer care team, but I still have not received any response from anyone. All I get is the usual apologies. Additionally, all the lights in my house have been flickering since the installation. I've also complained about that, but I've never heard back from Sunrun with a solution. They just blamed it on the utility company.

Delayed activation

System installed 2 years ago, finally activated after going through 4 different reps, company keeps blaming power company, however there have been significant delays on their end too, for which they refuse to take any responsibility. When I ask for some compensation based on the system not generating power for 2 years, and also the damage suffered by the loss of Warranty on the panels and roof during this timeframe, they refuse to provide any significant compensation and threaten me to turn off the system. Really poor customer service if you ask me. I would say RUN AWAY from Sunrun.

Negligent installation and the worst customer service

We had a roof leak before the 5 year warranty due to cracked tiles. This was repaired under warranty. Fast forward to year 9 and now more damage has finally appeared. Mold visible on the outside under the fascia. When we reached out to Sunrun they referred us to their current contractor who charged us $867.00 to remove 2 panels for inspection. After the panels were removed we were informed by the contractor (who Sunrun contracts with) that they do not do roof repairs. They only remove and reinstall panels. We were told we had to find our own roofer to do the repairs. A roofer inspected and found the roof is rotted all the way down to a hole in the ceiling due to holes drilled in wrong locations and never sealed. We now are left with 25 more panels to have removed to ensure there is no more damage. It has now been over 3 weeks and we still cannot get any assistance or response on how to get this resolved. Each time we do get to actually talk to someone we are told they will open a case and yet each time we call we have to re explain the entire situation as there has been no documentation made. The original installation company went bankrupt, imagine that. The customer service rep we do reach has very broken English and is virtually impossible to understand and continues to tell us that Remi (their current contractor) is who we need to contact. Remi keeps assuring us they do not do roof repairs. We are in Arizona and monsoons are on the way. We are so extremely frustrated and with that will advise anyone looking to get solar stay away from Sunrun and honestly reconsider installing any solar on your roof all together unless you get a better warranty for installer damage. Shame on Sunrun.. surely if was your roof you wouldn’t be okay with this lack of service.

Avoid at all costs

I thought as Costco supported them- there would be some reliability. They ruined our roof. It has leaked 3 times and they refuse to do the repairs the way our roofer recommends. They are impossible to get a hold of- it takes multiple calls, voicemails, calling for supervisors, and when you finally get a response the person who responds is clearly under trained and puts you off yet again. They send out repair people who admit lack of experience. They say you can use your own roofer to repair, but won't approve their quote. Go with ANY other company. I would give them zero stars if I could.

Poor customer service

System down for 3 months, repeated calls, broken promises, cancelled service appointments. Don’t go with Sunrun customer service is atrocious

The worst

Stay or run away from this solar company. No transparency, terrible customer service, bills are a surprise every month. You’re better off with PSEG. Sunrun is a scam.

Service Calls

Do Not Contract with SunRun. They contract their "maintenance and service and it takes over a month to schedule a service call. One of the Worst Decision of my life to get Solar with SunRun. Don't do it. You are better off paying current electrical prices. They will promise a lot and the delivery is quite lacking.

10 years are almost up and they won't replace a panel

I called 8 months ago stating that 2 panels were not producing power. A tech came out and determined that the panels need to be replaced. When it was time to come out and replace, the tech only replaced 1 panel and said he go the other one working, BUT he did NOT! The panel to this day is not producing power. When I called to get it replaced they said that the system is generating above the contracted amount and said they wouldn't replace it. Don't go with Sunrun!