Sunrun Inc.

What Nightmare's are made of!

Shady sales techniques, was sold a promise and I ended up paying for it. Was told 1 Tesla Battery would back up my whole house in an outage situation, WRONG!!!! I ended up having to purchase a second battery to power my little 1 story home. It took Sunrun almost a whole year to get my system installed and up and running from date of sales. They have a piss poor design team, where they designed my home with all panels on 1 side of the house, so a little after 12 noon I start losing solar production, I get maybe 3 hours of full solar generation before it falls off. Less than a year of operation I am now having issues of the system is not generating what it should on a bright no cloud day. I am supposed to be generating 8.52kW, the highest I have seen is 5.9kW and presently I can not break 3.0kW of production, but mostly it hangs at 2.9kW. It is as if 1/2 my panels are not working or producing even though all troubleshooting procedures say all my panels are working. If I continued with all the issues I have had with this company it would become a novel. Long story short, I would not recommend this company to my worst enemy!

If I could give a negative star rating I would

Have been fighting with people for the last year about the bill. Part of the estate was to buy the panels and sell the house with them. For a year I was contacted regularly to find out when I would pay - the court limits payments while the estate is in probate. Now I have a canceled check and my account shows 0 balance but they are saying my payment (from the title company) was reversed and they want me to show the title company's bank account. It's absurd. And the customer service is terrible - they just keep repeating themselves over and over.

If a saleman come knocking at your door (RUN)

I sadly went with Sunrun back in 2016 and hated it ever since. The contract say's they monitor it, do it yourself I found out 2 of my panels were out check my system myself. I called and told them, they said they would send someone out. Well, that took 2 months finally after installing them the 1 panel was never fixed. Called again was told that wouldn't matter. My monthly bill doesn't change for the 59 panels I pay for. Then I had a problem with the breaker kicking worrying a about a possible fire on the roof I was told not to worry about it they would send someone out in 2 weeks. Last month I had to get a new roof the removal and install cost me $10,000 for this. The removal that processes after waiting a month holding up my roof job. Finally, it took one day to do and stacking it in front of my garage where it is still sitting over a month later. I can't park my car in there nor get my lawn mower out. Talk to customer service I was told they can't keep employees. If they treat there employees like they treat there customer, I can understand that. Emailed back and forth with Rose Jennifer Vismonte I was told I would get money back for what my contract said I would produce. So much for BGE credit they give you if you over produce. After several emails she tells me my to contract Ambria Zdunich and they would get back to me within 3 days. That still hasn't happened, and I will email him every day until he gets back to me.

If my solar ever gets going, it will be a miracle.

I am not quite sure where to begin. After six months, I am still sitting here with nothing. Panels have been installed and they can’t seem to communicate between my city. 30 minutes on the phone and I had my meter approved myself. My friend is the inspector here. Now, three weeks later, I can’t get a response from anybody as to when I’m going to get the meter installed. Nobody ever knows anything, and the managers don’t even bother to answer calls or texts. I would definitely go back and do it through somebody else if I could, fuck you Vivint .

22 Months and STILL NO OPERATIONAL SYSTEM

I would NEVER RECOMMEND Sunrun. We signed our agreement, July 30th 2021! As of today, May 30th 2023, we still do not have a operational system!!!! 23 months and counting with ZERO communication from them since, March 22, 2023 when I initiated another request for status. All I can say is RUN from SUNRUN!!!

Avoid Sunrun

I selected Sunrun only because of their Costco connection, I trust Costco. My experience with Sunrun has been a nightmare, in my opinion Sunrun is not trustworthy or fair and their customer service is very poor. The contract language is one sided and unfair to consumers and they send it to you electronically so you can not change or alter. They downsized my inverter from 10000 watts to 3800 without my knowledge or approval and installed. I discovered the switch and requested an explanation and partial refund as the inverter they installed was $900 cheaper. They ignored my repeated requests until I wrote a letter to Costco. Costco forced Sunrun to communicate and to refund me $900.00. Without Costco I would have been forced to litigate. Do your own research regarding Sunrun's reputation for customer service. Consumer beware......avoid Sunrun.

RUN from SUNRUN

Only gave one star because there is no "0" star option. Almost 2 years into the installation and I could not be more disappointed. This is the worst company you will ever deal with. I have 50% of the panels installed and a huge trench running across my yard. No one gives a rats a$$ what happens to this project. I hear don't be disappointed now, wait when its installed it will produce disappointing amount of energy savings to really disappoint you! Stay as far away as you can and if you see them, RUN from Sunrun!!!

Horrible Service

Just had my Solar Panels installed but they made me turn on the equipment via video. Then it only worked for 48hrs. No one called or came out to check if it was working. I figured out it wasn’t working when I didn’t see any reading on the app. Then customer service guided me on a restart and O had to continually tell the person it still wasn’t working. Then I finally received a call from a tech that someone would be out in 2 1/2 weeks! Unacceptable! I’m stuck with this now and I wished I had researched them more instead of taking a family referral. Completely disappointed in a $26K+ investment!

Dishonest bait and switch

Sunrun uses dishonest and bait and switch tactics. I signed up for Sunrun with intention of proceeding with them. I learned from a friend that she received a lower quoted price and very clearly outlined warranty terms. I asked sunrun to match her offer, which I thought is a very simple and fair request, yet they refused with all kinds of excuses. Also on the phone they had told me verbally 25 years warranty, but when I later checked my agreement it was not clearly written at all. It has been disappointing and frustrating to deal with them. I am not asking for a better deal than anyone else, just the exact same deal and treatment they are giving other customers. I had to put my installation on hold because I felt deceived. I was going to recommend sunrun to my neighbors but now I don’t think so.

Best solar company in Illinois

Sunrun is by far the best solar company in Illinois. Customer service is amazing, smooth start to finish

Predators

Just look at this predatory text. Disgusting! Hello Dean. My name is Audrey, I'm overseeing energy audits for North Park. I'm contacting you via your housing information as there are currently renters at the assigned property. The structure at xxxxx is under my territory to confirm qualifications. The following information is required: •Confirmation of home ownership •Confirmation of meter number and energy usage This is to see if the structure qualifies to be updated with structural resources and equipment. Updating the structure will allow compliance with federal and state laws: Senate Bill 100 as well as the California Renewable Energy Act. This is a fully funded program. There are no expenses for the home owner. All structural updates will be covered by the program if qualifications meet standards. To send confirmation of energy usage for the structure at xxxxxx. Send current usage (this is found online at sdge.com ) in PDF form to audrey.schuster@sunrun.com If you have other structures in the area, it would save time to send the information for other san diego structures as well. Currently, this program also offers rewards. For every structure that becomes compliant with the energy laws, the referring party will receive a $500 cash bonus. Since you do not live there but own it. I would list you as a referral. As well as any other structures you may have. I hope our work on this project together will be quick and with very little disruption, and we are able to update all structures for compliance. If you would like to meet in person, like more information or have any questions, please contact me at 619.674.3274 Audrey.schuster@sunrun.com Have an enjoyable evening. ~Audrey

Paid too much because of system failure.

I noticed that Nevada Power sent me a bill way too much for what I usually pay for that month. I reached out to Sunrun and informed them that there must be something wrong with the system. It took a while for them to send a tech. The tech showed up after 2 months but he did not diagnose the problem. He just reset it and told me that it will be ok. It is not ok so I called them again after a month. They send a tech who finally told me that there is a broken sensor that is why the system is not working properly. The tech told me that it will take about 2 to 4 weeks before they can replace the bad sensor. I already paid more than 1,100 dollars to Nevada Power before they can fix the problem. The case manager sent me an email that they will credit my account with $525 in 5 to 7 working days but it never happened.

wish it was reliable

Had these solar panels installed at the end of 2017. When they work they are fine. The problem is mine go down at least once a year. This time the inverter has broken again for the second time and they have to order a new one. It has been over a month and I haven't heard anything about when they expect it to arrive. If mine has broken twice, I can't be the only one so it seems they should have plenty of spares on hand or they should have some other configuration so this doesn't keep happening

Worst Company ever

Bought a new house and Solar panels installed by Sunrun last year Nov’2022. But, the panels are not activated yet. Called Sunrun several times and every time they say, application has been submitted to PG&E to get the permit to activate the panels. But, didn’t get the permit as of today. Couple months later I directly called PG&E to enquire the status of my solar application and found that Sunrun has not uploaded the required documents along with the application so, PG&E is keep rejecting the application every time. But, every month I call Sunrun they always say there is nothing pending at their end and blaming PG&E that they are taking longer time to approve the application. I’LL NEVER RECOMMEND THIS COMPANY TO ANYBODY. STAY AWAY!

Poor customer service, poor workmanship

Due to poor installation on a tile roof, several tiles were broken during the installation. These tiles reside underneath the solar panels. Years later these tiles separated and the roof leaked, causing the ceilings to collapse inside the residence. I have been trying to get the roof repaired since January of this year and to date have had no luck with Sunrun. No agent from the company has ever personally contacted me through my many requests. To date the roof has not been repaired and in Arizona in another month we will be in the summer monsoons. I would not recommend this company due to their poor customer service and apparently lack of concern for roof covering integrity during and after installation.

My lightswitch is leaking water!

In January this year, I discovered damage to my roof after my lightswitch plate began gushing water in my second-story hallway. Upon inspection it is clear that the hole repair from a previous installation site were not repaired correctly so now rainwater can drip freely into my home. I have been trying to resolve this with SunRun for months. I've encountered missed appointments, no-shows/no-calls, reschedules, passing the buck ("I'll let someone know") and now complete disregard and no communication.

Vivint solar sucks

I was lied to, from the very beginning both sales people told me my electric bill would be next to nothing. As it turns out that was a complete lie my electric bill combined with the cost of this crap that they put on my roof, nearly doubled what I was paying before this crap was put on my roof, I hear people talking about you’re saving the Earth. I don’t give a duck fart about saving the Earth. I wanted to lower my electric bill which it did not anybody that is considering getting Solar she’ll look away and not do it because they lie.

Whatever they tell you get it in writing

I was promised a 1,000.00 referral compensation if I recommend it someone to their company. I recommended a good friend of mine. My friend was giving a runaround from day one for service no contact, inactivity two three months at a time. He has finally gotten his solar installed after 12 months. In the meantime my $1,000 referral went down to $350. Since the time some run has come to my house and offer to install more panels a 2.0 system to upgrade. I was misled about how much money I would save with the original system. Now they come back and want to install more panels screw you Sunrun you screw me out of my money for referral I will glad to give SDG&e my money. You can go to hell as far as I'm concerned.

Do not use lied about

Was told they would be putting in a system that would cover my electric use and would average out that my electric com bill would be covered and a credit at the end of the year. My sunrun bill was equivalent to my electric bill so figured ok.. at the end of the first year my electric bill payments were still over $1000 PLUS SUNRUN BILL.. THEY LIED ABOUT ALL OF IT.. Have tried to get answers and they just talk in circles and say basically oh well... Was on the phone with customer service and she refused to let me talk to someone who could actually help me and not talk in circles and read the prompts from the computer.. WHY IN THE HELL WOULD ANYONE GET SOLAR TO SPEND MORE MONEY 0VER 50% MORE ON ELECTRIC.. There's so much more they just lit right lied about to get a sale.. DO NOT USE THEY ARE JUST SCAMMERS

NOT BILLING ME ACCORDING TO CONTRACT

YOU ARE OVERCHARGING ME BASED ON MY CONTRACT, AND YOUR CUSTOMER SERVICE IS HORRIBLE. THIS PERSON WAS HORRIBLE, RUDE, AND UNKNOWLEDGEABLE Glenda Basibas Email glenda.basibas@sunrun.com

Dishonest

I have had solar with sunrun since the beginning of 2019. We were promised things that they did not and would not make good. Then they promised to make it right and again we were lied to. Very dishonest and disappointing.

awful customer service

Our roof is leaking under our solar panels. Since August 2022, we have been trying to get this resolved. We have sent all the damage claim reports 3 times. Every time they say we will get back to you in 3 days and never do. They inspected our roof and said it was fine. But now it leaks. I don't want to "negate the warranty" by having our roofer take off and put back on the panels. We are being decieved by Vivint now Sunrun.

Terrible Agent, Awful Customer Care

My mom had them come out to do an estimate. The technician who went on her roof literally left him tape measure in her roof and now it’s metal tape is dangling from her roof and hitting her windows. We called the agent, corporate, and customer care only for them to want to charge her $200 for their mistake. Then they finally admitted it via email but refuse to help remedy this situation. Never in life would I ever ever recommend them to anyone I care about. If you are reading this don’t walk , run far away. If I could give zero stars I would. Really disappointed and honestly shocked at this level of incompetence.

Don’t do it. At least not with this solar company. The sales rep sold me a load of bullshit. Made all kinds of promises but didn’t come through. My system is now a year old and my true up bill is over $500. I was told that the system they were installing would produce more than enough energy. It does not! I inquired about a backup battery for my system and was told I could install one at my expense that sunrun would make me sign saying they are not liable for anything. They get you to sign up then they don’t give two cents about you. Worst customer service ever. I wish I could give negative stars. HORRIBLE EXPERIENCE!!

Cheated

My solar panels kicked off over a year ago. All the while Sunrun kept charging my checking account money based off of SHUT OFF PANELS that were not generating any solar which I paid. After learning that I PAID OVER $1000.00 to the company they are giving my husband and I the run around. Amalia Aguirre has been unable to rectify the situation sending me to multiple customer service staff employees all to give the same answer"We will look into it and get back to you. If you don't hear from us within 2-3 days call back." Only to start all over again. DO NOT DEAL WITH THIS COMPANY!!