Sunrun Inc.

Salesmen Only Interested in Making Sales

Panels are not working until you see true up charges from your utility company. They have little effort in helping you with dead panels because apparently if you own the system, it’s your problem. They don’t want to take any acciuntability. They let customer service reps with zero knowledge to help you.

Awful Experience with SunRun

Awful experience with Paul Madden at SunRun Denver. Paul didn’t know his products or capabilities for our mountain home in Conifer and stopped communicating with us after he sold the solar system, especially once the project started going south. Paul sold us a roof solar system with a battery, only to find out months later that neither could be safely installed. Evidently the battery is not safe at our altitude (9,000 ft.) and our roof type is not suitable for panels. However, Paul didn’t ask about either of these issues when he sold the system. Neither did the person who conducted the initial site survey. Instead, SunRun proceeded to commit us to a $40k loan and prematurely install unnecessary electrical equipment in our garage that now has to be removed. Of course no one at SunRun got up on our roof during the site survey or asked to see blueprints to determine what type of roof we have. Instead, they scheduled and failed to install the solar panels at our property 4 times and canceled each time for snow , weather or is having other (deck) contractors on site. The installer on the fifth attempt finally asked to see a copy of our roof blueprints and realized he didn’t have proper equipment to install on our roof type. Now the entire project is canceled after 9 months of wasted time and effort, a $40k loan that has to now be canceled, and multiple holes in our garage and exterior from the electrical equipment they prematurely installed No apologies from anyone, no communication from Paul whatsoever on any of these issues despite constant attempts to reach him for an explanation. Rather than apologize, the service rep who called to tell us the project was canceled verbally lamented to me that SunRun took a huge loss on our project, like this was somehow our fault. Oh and by the way, we went with SunRun due to a large referral bonus that was supposed to be paid to my brother who worked with Paul on his home. We found out after the fact that because we went direct to Paul rather than through Costco , that my brother was not elegible for the referral bonus. Again, none of this came up until after we signed up and committed. Awful experience overall with Paul and SunRun and highly recommend avoiding this farce of a company.

Good until its not

Install and performance has been good. System installed in 2014. I noticed a decline in output and notified them of an issue. After waiting for weeks for the tech appointment, II am now waiting for months for an inverter, and they cant say when parts will be available. Meanwhile they seem to be happy taking my money on time every month, and I'm sure they are installing new systems every day, but somehow can't repair the existing customers. Just hope you don't need service or maintenance and you should be fine.

A wise choice

I thought long and hard about solar panels. I'm glad that I chose Sunrun. Sunrun has shown a professionalism that is rarely seen today.

Great

Amazing!!!!!

Terrible Communication and Follow-through

We bought our house with solar through Sunrun already installed, and it has been nothing but disaster from the beginning. We have had a roof damage claim open since January with no communication. I get nothing but the empty promises and the runaround every time I try to get an update. Our case manager has never answered her phone during the numerous phone call attempts and has never returned a phone message. All emails are responded to in a generic non-helpful way. I can’t wait to sell this house so we don’t ever have to deal with Sunrun ever again. My advice: Do not ever engage in ANY kind of business with SunRUN. Just RUN! (The warning is in the name.)

Great solar provider!

The whole process was simple and easy to understand. My questions were answered and everything was done as promised. The techs were great and easy to work with.

Sunrun damaged our roof

Sunrun damaged our roof and never came back to fix it, after waiting for more than FIVE weeks. Every time they schedule an appointment to fix the broken tiles and roof, they canceled at the last minute pushing us weeks and weeks far. I requested to talk to a manger but I never heard back from them. My neighbor has a solar system installed by another company after Sunrun installed my system with two weeks and he has the service up and running now while I’m still waitMing for fixing my roof and inspection. Just the worst experience ever!!

Sun run

This is a straight up scam.The last three years I had over 9k in true up bills plus over $250 regular solar bill a month.Where am I saving anything.You try to sell me more stuff like we can afford more bills from you.Its robbery without a mask.I wish you would come take your equipment off my house. I wish I never even got solar. It's been a nightmare and cost me more money and has been nothing but lie. Totally don't like your service at all. I wouldn't recommend you to anybody.

In Puerto Rico Sunrun

In Puerto Rico Sunrun On our island, USA territory, Sunrun installed a system for me through an installation partner Planet Solar, they deceived me about the size of the system, not only that, they installed the system differently from how the engineer designed it and it cost me thousands of dollars damaged equipment. I have had to make contingency plans in my home so that equipment does not continue to be damaged. Another thing is that Sunrun does not have a license to lease in PR and continues to do so since it seems they are well connected to the Government of PR. Damage to the roofs of the residence that have caused leaks and damaged the interior of a residence of more than 1 million dollars of value Just look at the Tesla battery installed in front of a 27 kilo Generac generator, the user manual indicates that the battery cannot be installed near a heat source. The system has been installed for exactly one year and since day 1 I have been complaining and they have not done anything.

Very happy we decided on Sunrun

We’ve only been paying the minimum (delivery charge) during the summer months. Last year the True-up was zero $. Very happy with our decision We decided to buy 25 years of solar and not buy the equipment.

Entergy maker

I use my extra wats to heat my house with out turning on house oil heater

Great Solar Experience

Installing solar with Sunrun was a great experience. Everything was explained properly and they were extremely competent with the work that was completed. I also haven’t received a utility bill from EVERSOURCE since the system was turned on! Overall a great experience and very please with Sunrun!

Contact

Everything went good until I requested a hard copy of the contract. I have spoken to SunRun several times about it and been promised that I would get a copy of the contract. As of this date SunRun is still shining me on. I’ve tried Costco and Goodleap bank with the same results. My suggestion is that you only sign paperwork. Don’t let the sales agent trick you into signing up using a touch screen computer.

Need more solar panels

I called for help on a roof leak . And no one called me back . I called Several times. I call the original rap. No call back. Believe you me I will never recommend you guys.

Very happy with our system overall. Don't know it's there until the utility bill comes and it is so much less than the years before we had the Sunrun experience.

Great Company, Great Service

I self-installed panels with the help of a friend and an electrician back in 2004. It was a 2.6k watt system. Fast-forward to 2022 (18 years later). The panels I installed were getting EOL so we wanted a new system. My wife met our sales person who was working with another client in our neighborhood. He explained everything in great detail, before, during and after the sale. The installers were great, fast and did a really clean job. Can't say enough good things about SunRun. Super professional, nicest people to work with. They navigated all the permitting with the county. Love watching the juice meter run backwards from around 9AM to about 6 PM every day (summer power generation).

They got it done

So after a while of Sunrun fighting with Narragansett Electric about me having to purchase a new transformer they was able to get my panels installed without me having to purchase a transformer that would’ve costed me big money. My bill has shrunk tremendously. Anyone thinking about getting panels but has been told by others that it’s not worth it don’t listen to them. Just do it.

Completely Awful!

Honestly the worst company I have ever dealt with. Total scam. Impossible to get ahold of to get anything done. Never gives you a direct answer, gives you a complete run around. We bought a house already under contract with them and our attorney couldn’t even decipher the contract the previous owner signed. STAY CLEAR! Put solar on a 3 layer roof that is at least 25+ years old, knowing the roof would not outlive the solar contract. Then charges about 3k to have the panels removed and reinstalled to have your roof redone. Took us about 2 months of going back and forth with them to get straight answers and solid quotes of the removal cost and finally get it scheduled. Completely dissatisfied with entire company and would not recommend to anyone!

good panels, work better than expected

I installed my panels in 2016; my summer electric bills were immediately reduced to zero, and were very low even after I bougtht an EV in 2017. My only gripe with Sunrun is that they will not intall batteries with an existing solar panel system, which they claim is controlled by SDG&E, and if you don't go through Costco, your customer service will be terrible. I am thankful i went through Costco so everything went smoothly.

Absolutely Perfect!

My Sunrun solar system was installed and Activated October 2021 and by February my centric bill was virtual eliminated year round and has been ever since. I am on Xcel.

Disappointed

As one of the first customers on my block. I would think that any new innovations would be first for me. My neighbor across the street gets a back up battery and solar panel washing. I do not. He got his panels after I did. This is lousy service.

SUNRUN

SUNRUN install was amazing. Since install have avg savings $2k a year. No issues. My rep is always avail for any questions or concerns during the process and even more importantly after install.

Clear communication, easy process, significant savings.

Awesome experience with sunrun. Explained the process thoroughly, communicated clearly on timelines and expectations. Got installed in October 2022 and haven’t received a bill since January 2023. Install took a few hours and got my system turned on within a few weeks. Very happy with my decision to go with this company.