Sunrun Inc.

Light Bill is higher with the panels!!!

I have been dealing with these clowns for 9yrs worst customer service ever. I have been back and fourth with them and have never resolved the issue. I wouldn't recommend anybody to get Solar Panels from those company.

Absolute sham of a company!

I had Sunrun Solar installed on my home in Arizona. The flim flam company they contracted to sell me my system lied through their teeth. They said “we will figure out exactly how many panels you need and you’ll NEVER have an electric bill. Well…..that was a lie! Between my Sunrun Bill and my APS electric bill I’m paying the same if not more!!!! I’ve called Sunrun and all they can say is “sorry, they shouldn’t have said that”. I’m guessing I may have to contact our AG for the State of Arizona for unfair consumer practices. Stay away from these ripoff artists.

This company is Shit!!! Damaged roof! $6056.13 Bill

I’m in an absolute circle with this GOD DAMN COMPANY FOR 18 months now! I have damage to my roof, it’s leaked into my just redone home for 10s of thousands of dollars and now I have ceiling damage and mold, they put they account in the wrong name and won’t fix it even though they been told dozens of times, the box is dangling off my home and being held against my house now by a ratchet strap and swings against the main electrical wire in the high storm winds, they put the panels over 3 layers of shingles which is a fire hazard, I received a bill from the electric company for $6056.13 in the end of June stating the panels have been off for over 18 months and collecting no energy, and I have to have the roof replaced now and they won’t come and remove them so I can get the roof repaired and so it just keeps getting more damage into the ceilings of my home!!! I’ve talked to so many god damn useless managers who do absolutely nothing except tie up my countless hours I’ve spent on the phone in a ring of people getting nothing done!! I’m fed up and can’t sleep in my own house tonight because the smell of mold is so bad that it instantly stuffs up my nose and I can’t breath unless I come outside!!!! I’m at the point that I’m now on social media and I have contacted local news channels. My home is being destroyed more each time it rains! Your managers are useless! Come take these panels off so I can fix the roof and not have my home condemned because of your shitty technicians poor workmanship! My home and family are in danger from fire as well!! Send someone to fix my roof, take off these panels, fix this god damn astronomical bill and get this shit off my roof!!! I’m located in RI!!!

Not customer friendly

Sunrun installed solar panels 7 years ago. We have a softball sized hole in our roof that has caused water damage in our son's bedroom and he has been displaced from the comfort of his room due to mold on the ceiling. We have been seeking Sunrun's help for 3 months. Upon examination it was discovered that the hole was stuffed with man made material and repaired with man made material that has now failed. They claim a squirrel has caused the damage and take no responsibility for this issue. They want to charge $1200 to remove a panel so the roof can be repaired for $1400. They have since turned off our panels, but still have to pay for them while we now have to pay our electric company for electricity which has greatly increased our monthly expenses for electricity. I strongly discourage anyone from dealing with this company as they do not stand behind their work and don't care about customers.

Leaking Connection

Got panels installed a couple days ago and first rain we had leaking in our basement into our electric box which shorted our power. No emergency number to call. My husband was messaging regional manager and comment was good catch finding where leak coming from and he’d pass info along. This is a serious issue having water leaking into our breaker box.

HORRIBLE EXPERIENCE AND FEEL COMPLETELY CHEATED

We recently installed solar panel and battery via sunrun. We are generating almost twice as much as we are consuming. But the stupid algorithm offered by solar battery is causing all the power stored in the battery to be sent back to grid during peak hours and we end up pulling power from grid during the same peak hours at a much higher rate. As a result WE ARE PAYING HIGHER MONTHLY ELECTRICITY BILLS with solar than what we used to before sunrun came and messed up everything. Horrible experience working with this company.

Service Charge Fee

I called Sunrun on June 25, 2025 to request a technician to come to my home to check my system since my phone app was not connecting to my panels. I was told that in order to get an appointment I had to sign a Docusign agreeing to pay $649.00. I signed it of course because I needed my system looked at. (2) techs arrived on July 18, 2025 and determined that the cellular chip had burnt out. They wanted to hook the system up to my Wifi but it is very slow so they decided to hook my system back up to cellular since it never gave me a problem (6) years later after install. I received a bill of $649.00 last week and I called several times and finally got to speak to a supervisor who stated that this bill could not be lowered. I asked that it be lowered due to the fact that I feel the service call fee is exorbitant for the time and work that was put in to resolve the issue that I had. I'm not trying to pay nothing but I'm looking to pay a fair and reasonable service charge. I was told that I signed the original COSTCO/Sunrun agreement in 2019 when I purchased the panels and I agreed to this. After checking this agreement it is nowhere stated in the contract. Also I was told by a supervisor at Sunrun that the policies between COSTCO and Sunrun where changed in 2024. I never received any notification as to whatever policy changes have occurred in 2024 and how it will effect me moving forward with my system.

Remove and reinstall for roof replacement

Dealing with removal and reinstall for over a year. Started process in May of 2024. Panels removed end of September of 2024 for roof replacement, Sunrun has not gotten the permit to reinstall my panels yet. The panels have been in my backyard for over 10 months now. I am now on my 3rd case worker and they have outsourced to a contractor who also is sub contracting to another contractor. Lease payment stopped when panels were removed, as of last month they started taking monthly payments again without providing service. I reached out to sunrun about payments twice over the last couple of weeks and have been told I will hear back in a couple of back in a couple days. (SO NOTHING)

Go with any other company BUT them

System has not worked from the beginning! They schedule appointments for weeks out and if it still doesn't work they wait weeks again! Customer service is absolutely NON existent! They assign case managers who never call you back. You can leave a dozen messages and call over and over again. Lots of lip service and you get NOWHERE! They seem wonderfully professional through the set up process but after the system is in they DO NOT CARE if it works or not but you will sure get billed. They will push their performance guarantee but good luck getting anywhere with it. Now we pay the electric bill along with their monthly fee!!!! FIND A DIFFERENT COMPANY!

Their customer service is collapsing!

I had my Sunrun panels removed for a hail-damaged roof Oct 2024. They were unable to use their own team to remove ans reinstall. Terrible results from the 3rd party installers with 2 panels not producing power. After dealing with Sunrun for 6 months now my meter is worthless and the app shows zero communication. Customer service is just horrible now since the Federal energy credits are expiring! Don't use them as bankruptcy is in the future!

The downward spiral continues

I had an install of both batteries (two Tesla batteries) and panels added to my existing solar panels. Since then, I have had horrible functionality issues with the panels and the batteries, and Sunrun customer services has been the WORST. I received an email from them offering a $100 credit toward my Sunrun bill (which is a giant joke since I am still on the one dollar a month initial introductory pricing) to assuage me for a $400 energy bill from SDGE (another bunch of crooks, but I digress). Just this weekend, there was a planned outage from SDGE and the batteries did not sustain the power in the house for the time that the power was out, in the middle of the night, with no major output happening.

Seniors Be Careful w Sunrun { Disable} Seniors prey upon

California Bill AB-2471 and even Sunrun has a 5 day cancellation policy.We clearly cancel after only 2 days, we didn't need a reason, but my concern was we never saw a written 54 page contract, Sunrun action after our cancellation was to rush the installation of panels under the duress of placing a lien on our home.The amount never stated in writing, they are claiming now we owe them $109,000.00.They are big bullies, rep can back to our home upset about the 1 star feedback, avoid this company, you can read all the complaints.We now are paying PGE and Sunrun,we are forced to pay under dispute, Sunrun doesn't address the complaint.....Senior elderly abuse, Its theft by False pretense..A local contractor stated the system isn't worth more than $30,000

2 no call no shows

Held me hostage 2 Saturdays in a row. First time I rescheduled after waiting over an hour with zero communication. Second time, I waited 2 hours before canceling. The person on the phone said that they cancelled on me due to tree shade. Never once was I relayed this information. Mind you, I received emails and texts stating their arrive time, nothing about cancellation. Also, when I was first approached by this company, they spoke about working around tree removal etc. Thus, I will never do business with a disrespectful company.

I regret ever choosing Sunrun for my backup battery system.

I regret ever choosing Sunrun for my backup battery system. The battery is only two years old and it’s already failing. Most recently, it completely stopped working, leaving my family without power for two full days and nights during a summer heatwave. The backup system failed when we needed it most. I contacted Sunrun immediately, and they told me it would take 3–5 business days for a technician to respond. That kind of delay is unacceptable—especially when you’re dealing with a power outage. To make things worse, both their customer service and regional support teams were unhelpful and dismissive. I was told there was nothing they could do. I even explained that I rely on a medical device at night that requires electricity, per my doctor’s orders. Only after I brought that up did they escalate the issue and schedule a technician within 24 hours. It shouldn’t take a medical emergency for them to take action. Sunrun has no emergency support, poor customer service, and an unreliable product. I’m incredibly disappointed and wouldn’t recommend them to anyone. If I could leave zero stars, I would.

Horrible

This company is horrible. I installed solar panels prior to getting a pool which was fine. They told me to call sun run to get an assessment after I got the pool. They came and said I needed 14 or 15 more panels which I didnt understand because it took over a year to get panels after my pool was built. When it was finally activated, I was paying more than what I was previously paying with the pool and my true up was even way more. I called saying there's beeping on the unit outside and they indicated everything is running fine. These guys are crooks.

Unprofessional

I found out that my solar project was not going through via email. I did not receive a phone call or text. I don’t check my email often so I didn’t realize it for about a week. I finally got a call back after texting the rep and he had no info on why my project was canceled. He said that he would find out why and try for a second opinion and call me back in a few days. Never happened. I texted again and then called and left a message. No response! The least I could have gotten was an explanation for the cancellation. VERY UNPROFESSIONAL!! Going with different company!

roof repair

"I am writing to report unresolved property damage. My roof was damaged due to the incorrect installation of solar panels by Sunrun, and I have been attempting to have it repaired for the last four months. Despite being under contract, my efforts to communicate with Sunrun have been met with significant delays, with responses to my emails often taking one to two weeks. This lack of timely service and resolution is unacceptable."

DO NOT SIGN UP WITH THIS COMPANY, YOU WILL REGRET IT.

Solar Energy Scams are starting to become extremely prevalent in the Houston Area. SunRun Solar is preying on consumers and trapping them into 20-30 year lease agreements without there knowledge. I and many customers in the Houston Area are suffering the same faith, SunRun sales representatives and contractors plays on the emotions of its customers, and utilizes deceptive sales tactics to get many of us to agree to sign a contract without my knowledge. They will state that they are just signing a form to give them access to my utility account. In reality, it was the contract itself, either this or they will go about forging your signature if you even remotely agree and they won't even allow you to receive a copy until after the system has been installed. When we try to file a complaint, SunRun’s customer service will blame us as the consumer for not recording the conversation or getting everything in writing. I feel completely blindside, misled and taken advantage of. I wouldn't want any one else to continue to suffer the same faith. As the U.S. Government as has ask for consumer help to crack down on solar scams. My aim is to spread further awareness so these fraudsters do not continue to prosper.

Absolute bottom tier company, worse than PG&E

If I could leave 0 stars I would. Absolute bottom tier company, borderline scam. Customer service consists of endless connecting to someone else who connects to someone else and so on until it goes back to the operator who has no clue whats going on. One of my inverters has been down for 6 months and they finally noticed. They had the audacity to try to call me and sell me more panels telling me about how I need a 10 more panels to eliminate the PG&E bill, this is while they knew my inverter was down and tried to scam me into more panels. Don't trust anything they say. Ask Reddit for more reviews if you don't believe me. Run far from this company, go with anyone else, unless you genuinely enjoy getting scammed. Go with Tesla, literally any other company.

The worst decision ever made

Getting solar from sunrun was the worst decision we ever made their customer services horrible. They do not come and fix their equipment. We are currently looking for a way to get out of our contract. We don't care if we go to court. Been without electricity in the middle of the summer twice. Now, 4 over a week, each time.

Disappointed and Misled

Review of Sunrun – Disappointed and Misled I’m extremely disappointed with my experience with Sunrun. I was promised savings on my energy bill by switching to solar, but that never happened. Instead of saving money, I ended up having to pay over $50,000 just to get out of the contract. They told me that someone would come out to appraise the system — that never happened. I waited and followed up, but no one ever showed. In the end, I was stuck paying off the entire remainder of the contract, even though they failed to deliver on their promises. This experience has been frustrating and financially draining. I entered this agreement expecting honesty, reliability, and long-term savings — but got the opposite. I would not recommend Sunrun to anyone looking for a trustworthy solar provider.

Terrible Sales Rep

Andrew Grose is your typical used car salesman type guy. Tries to be slick and tells you everything you want to hear but is gone the second the transaction is finalized Sunrun is a a good company but he’s a terrible salesperson Mike

Don't do it

I have solar panels on my house which I inherited from the former owner who thought this was a good idea. I live in a forest with protected trees. I pay for the solar lease in which I am locked into, and about 2,800 a year for Edison bill. Trees cannot be removed, nor can the non functional solar panels. No way out. Huge Edison bill, and a nice lease bill for a useless solar system. If they approach you at Costco or Home Depot, run as fast as you can.

Poor After-Sales Support & Concerns Over System

My solar system is currently in production, but I’ve encountered serious concerns regarding a possible material misrepresentation or miscalculation in the system sizing process. I initially contacted Sunrun Customer Care at 855-478-6786 and spent over 40 minutes explaining the issue. Unfortunately, the representative was unable to assist and ultimately directed me back to my original sales representative. When I reached out to my sales rep, he too was unable to help and referred me to his manager. After several email exchanges, the manager acknowledged the sizing error, stating: "I would certainly address this with the sales representative, and require additional training to ensure the situation doesn’t happen again. But the rep has since been terminated." Despite this acknowledgment, I was told once again to contact Customer Care. At this point, it's clear that getting meaningful post-sale support is extremely difficult. There is no dedicated email contact to share documentation or concerns, and phone support has proven unhelpful. I’m very concerned about the lack of accountability and support after the sale, especially for an issue that may materially impact system performance and long-term value.

Made the Worst decision in my entire life by adding solar

I had 10 solar panels installed two years ago, hoping my PG&E bill would drop. Instead, my bill actually went up over time, which was really frustrating. I reached out to the company to complain, and they responded by adding 10 more panels and a large battery to my system. Even after these upgrades, my PG&E balance is still $3,086.60. I’m disappointed that my electric bills are still so high. I expected better savings and a smoother experience. If you’re considering solar, make sure you get a realistic estimate of your needs and future costs before you commit.