Sunrun Inc.

CONTINUED HARASSMENT BY SALES REPS

Sun is a joke. They continually send sales people to ring my doorbell, despite calling their company several times to be taken off your list, telling their employees to stop directly on previous visits, and posting two large signs on my door that day do not knock or ring doorbell, no excuses no exceptions. Their reps continue to ring my doorbell then argue with me that the signs don't apply to them. I remind them they're unwelcome and are trespassing on marked private property, and they say they'll be back. I've tried following up with theirr customer service via phone and was told they're "not interested in taking my call." They leave a canned response on negative reviews that directs me to email and address, but the address sends an automated reponse that says if I am not a sunrun customer I won't receive a response. Make sense of that... Real scum working there.

Worst company in history

I strongly recommend you not use SunRun unless you like throwing money away, they will tell you that you need tons of panels and you won’t pay anything to your energy company and once you sign that contract it’s over you’ll still receive big energy bills and they won’t help you. They are the absolute WORST company I’ve ever had to deal with. I wish I never signed up with them and it’s my goal to tell everyone how bad they are..

Frauds

Sunrun Inc took advantage of my mother. She already has solar on her home with Sunrun Inc. The rep Michael Davis at Michaeldavis@solarpros.io said she needed more panels on her home at no extra cost to her. She is on a fixed income and can barely afford her 1st bill from Sunrun. He set up a email account in her name on his tablet, she does not have access to this email, she doesn't own a smart phone or have a way to access the email. The install was 6/2023 she is now getting collection calls and is being told she has a new contract additional to the 1st one. This is not what she understood. The rep told her no extra cost to her. This is stressful for her causing her high blood pressure and other medicsl issues.

Very Disappointed

I was told originally by the person that sold me the system that it would cover my electric bill with meco or what I was paying the electric bill locally of $500 I explained that our needs will be basically at night when the air-conditioning is used. I was told that they would cover that with the solar system and then some. I was lied to Months have followed and we have been paying more these months $280 for solar and $280 local electric company I complained to sunrun and I was told that everything on thier end looks good I requested that a team member would come and check the system with me. Only then did we find out that the majority of the power generated during the day is fed back to the grid because nobody was really using the power during the day. And when we did use the power at night we were draining the battery with in the hour or two then pulling power from the local electric company He was to report this to his company but I have seen nothing to remedy what I have going on. It seems like the seller and controllers for sunrun are of two separate units Nobody wants to help My next thing will be to sue And sue big for damages

Bait and switch tactics

Lots of lies from sales person, promised lots things including no more electric bill, will produce more than enough. Can add 1 or more solar in the future: now Sunrun says that not what offered per the contract Sales person stopped answering calls after install. It’s been a year and I have paying DWP and sunrun every month. Sunrun customer service is terrible at best. Be careful what sign based on lies from a sales person. Terrible business model with a flat rate! I would never recommend anyone to use this company. Terrible terrible company. Stay away.

Sunrun Excellent People &Service

My experience with Sunrun Solar has been excellent so far. My sales representative MJ Hoffman was very informative and caring about my concerns and questions I had about choosing solar. MJ asked a lot of questions about my utility service and showed me several ways I could save money. She explained the benefits of choosing solar energy & what it would take for the installation. She explained how it all worked from being approved for solar energy through Sunrun, Solar panel design, permitting, installation, and monthly cost once the system goes live. The work crew that did the installation was very knowledgeable and friendly. They explained to me where the new service panel and shut off box would be installed. They showed me how they would run the electric up the side of my house into the attic and into the basement to my service panel. I showed them my attic & basement. They worked professionally and quickly. They did a really nice installation and finished 2 hours earlier than I expected, due to rain in the forecast. I am very happy with the people and the quality of work done. The employees at Sunrun are experienced and friendly.

Canx on me with no reason given.

Will not reply to many emails.

Terrible customer service

The company took 3 months to remove the panels on my roof after a hail storm. My roofing contractor could not get ahold of anyone to schedule the removal. When they finally did schedule the removal, the contractor told them it would only be 1 week max before Sunrun could come back and reinstall the panels. Its is now December 6 and have had no panels on my roof. Hail damage on 3/26/2023 Panels finally removed 6/28/2023 Roof repaired and contractors off site 6/30/2023 53 emails in total back and forth not to mention countless hours on the phone. Last communication from Sunrun was on 11/8/2023 and stated they were still waiting on their "partners" to get them an answer on the parts needed to reinstall the system.

Awful!

Terrible customer service! Terrible business model with a flat rate! I would never recommend anyone to use this company

A real rip off!

SunRun charges in excess of what one would pay the utility company. They apply the more expensive solar credits to your bill. The solar panels will generate way more electricity than you will use. So it is a rip off in two ways: 1. more spent for each kilowatt of electric (generated by the panels) 2. Unused credits for solar (in the event you sell the property) gets pocketed by SunRun. I had hundreds of dollars of solar credits built up. GONE!

A Truly Rotten Company

We started this process back in April, 2023. We were told the system would replace the power company and they showed us a fake picture of what our house would look like with panels covering the roof. They said it would take 6 to 8 weeks to get the system up and running. It took them until July to install the panels. At that time they said it would take about two weeks to clear inspection and it would be in operation. The they said they hade to move some of the panels from the front of the house to the back of the house. They did that in November. It is still not working. I found out the roof should have been replaced before the panels were installed. We are trying to sell our house and no one wants the panels. I told Sunrun to get the panels off my roof because it is not working and I can't sell my house.

3rd class solar

We agreed to put there system on our house and it's been a horrible experience. They destroyed our 100 year old pine. Started working left and didn't finish. Beware you can't back out after they start. Unless you're going to pay for the 3rd class work.

No Maintenance

My system has been inoperable for about one year. The Sunrun maintenance came out in August 2023 and confirmed that the inverter (the big Box on back of house) was inoperable and needs replaced. In the meantime, Sunrun keeps charging me for electricity that I’m not receiving. I am now also paying the local electric company for electricity. I’ve called Sunrun “many” times and sent them many emails. They keep making promises but to date “nothing” has been done. I’m ready to turn this matter over to an attorney which I probably should have done months ago. I recommend that everyone avoid doing power purchase agreements with Sunrun

My parent's original solar panel system installed several years ago was sized according to their needs at the time but now needed additional support to meet their current energy demands. We were interested in adding on battery back up for savings and benefits. Adam Lemire was great in helping us understand how the program works, got us a quote fairly quickly, walked us through the entire process from begining to end and answered our numerous questions. If he didn't have an answer, he emailed the appropriate people while sitting in front of us or even during a phone conversation to get an answer. We appreciated all his efforts in this process, how he always addressed our concerns and his responsiveness via text, email or phone call. We were very pleased with our experience with Adam.

Misled!

Worst experience I had dealing with this company. From being mislead by the salesperson to not explaining the procedure and also not producing insurance certificate. Will not recommend them!!!!!

Sunrun is terrible

I signed a contract with them in April 2023. They came installed a sub panel supposedly ready to install the panels and 8 months later I get an email that "I" have cancelled the installation. How did "I" cancel this? I have been waiting for them for over 8 months and nothing. Then I call the main office to see what's going on and they tell me the loan has expired and that I need to cancel the loan and request a new loan. Who knows what the current interest rate is? They couldn't guarantee me the terms I had before when I signed the contract and will not continue the process until I cancel the loan. I think that's breach of contract and will be seeking some legal advice.

Did not uphold agreement on system

SunRun installed the 2 systems in 2011-2012 as part of the SolarizeMass initiative. It is a leased system. At the time we were told the inverters would be replaced after 7 years. They never were. We were also told they monitored the system. Obviously they don't, as it has been down since January 2023. Due to the very rainy year and the other system still working, I never realized the house system wasn't working until July. I contacted SunRun about it and a few weeks later a contractor came out and verified the failed inverter. He also said the 2 inverters were obsolete, so obsolete he'd never heard of the company. He could do nothing but report what he'd found to SunRun. I have made multiple calls to SunRun over the last few months trying to reach Deja Roper, the person responsible for getting the work done. She has not once returned a call. I was told on November 29, 2023 by a customer service person that a couple days before the request for the new inverter had been authorized. It sounds like they authorized replacing the inverter with another of the obsolete brand. When I have been on the phone with a customer service person, they have not once been able to speak with Deja Roper, she doesn't answer their calls either. As it stands, I have no credit left with the power company and have been paying electric bills since January in addition to the monthly fee to SunRun. I am a disabled elderly widow on a fixed income and this winter's bills are going to hit hard.

Amazing Sales!

We really enjoyed working with Chris Martinez and would love to be able to provide the company feedback about him. Chris has been excellent along the way and clearly he enjoys and is great at what he does. He provided accurate responses in a timely manner whenever we thought of a question. Chris was accessible 100% of the time. He went above and beyond what we would expect. Thanks so much, Chris Martinez! The only reasons we did not proceed is that we a) own solar panels already and are debating installing more self-owned due to increased electricity usage, or b) might potentiallymove in the near future and a combo of panels might deter potential buyers. Otherwise we would happily have completed with project, thanks to Chris. - Brandon and Julie

Sun Run

If there was something less than one star to rate this scan of a company, I would put it. I’ve had these damn things for 3 years , took two years to get someone on the phone to ask about my benefits or the lack thereof. Sun Run put the blame on the electric company! After the run around and two months later I saw some bill changes, then today (thanksgiving day 2023) I get a docusign email in regards to signing a documents that states that I agree to be the (Host) to their equipment and I have no rights to the tax credit given by the US government.! I wonder what state or federal agency is assigned to regulate solar panels, I’ll find it and send them my concerns. Maybe the BBB will be interested…i will want these things off my roof! Even if I have to take a hammer to them

WORST SOLAR COMPANY

This company do not follow through with promises and contracts. Over charged and lied about roof. Installers damaged my roof and scratched new panels. Do not go with this company. Worst thing we ever did. Very dishonest company.

Absolutely HORRIBLE!!!! SCAM!!!

When I signed my contract to lease the Sunrun Solar Panel, they indicated that when I need roofing work done, they would send someone out to remove and reinstall the solar panels for $500. Couple years later, I actually need to get some roof work done, and contact them. They keep dodging my calls / put me on hold for 1+ hours / say someone will call me back but never call me back. I cannot get ahold of them to help me at all. Absolutely horrible and a complete scam!

Lies and misdirection

Their business model is to basically have the sales reps tell you a ton of amazing benefits and then afterward have support say, "Oh, they shouldn't have told you that." Anything they tell you, get it in writing. Delivery time, monitoring options, fees. Anything.

Panels not producing anything close to promise

Purchased enough panels to cover 115% of our annual usage and now Sunrun is trying to sell us an additional 7 panels to come out a fix the work "for free" that they never did the first time around. They are the professionals and should have known they needed to derate my panel and they never did so now I am not getting the credit for all of the energy produced by the panels and it is completely waste. Do not trust this company.

Engineer stole $500 from my bedside drawer

Beware of this company Sunrun. They sent out a slick salesman and I decided to get my house evaluated. The engineer showed up and I was in a different part of the house. I had just put 10 $50 dollar bills in my drawer right before he got there and when he left I opened my drawer 2 hours later to put the money in my wallet only to discover it was gone. Nobody else was here except my roommate who had just given me $500 for rent. His name is Sergio, he’s 5’11 skinny mid 20’s early 30’s very bad complexion and Hispanic. If you read this, do all you can to warn everyone you know that Sunrun is a total scam. You’re still going to pay Edison and then you’ll have to pay sunrun on top of that. Don’t let them steal your money like their engineer Sergio stole mine.

Can’t get any worse

From start to finish it was a disaster. They lied about the amount of boxes they were installing. Destroyed part of my landscaping, messed up my electrical panel, subbed out installers that destroyed my roof.