Sunrun Inc.

Worst

I purchased Ford F-150 Lightning and on 12.05.2023 and was supposed to receive Ford Charging Station from SunRun by mail. One month later I have not received the charger and they sent an email saying that they are behind on shipping chargers. I spent $80 K on the truck that I can not charge at home (except only with mobile charger ich charges only 2-3 miles an hour). Ford’s big mistake is contracting SunRun to ship the charges out (why not just give it to the customer at the dealerships), so the SunRun can sell their services.

Sunrun Doesn't Care for Their Customers!

We had Sunrun install leased PV system in which we paid upfront. However, the system started to underperform and Sunrun's technicians found additional issues all the way to where Sunrun shutdown the system completely for 6 an entire months. We tried numerous times to get Sunrun to fix the system and was forced to get the BBB involved to get the system fixed. The system is finally fixed 9 months later. We are asking for compensation for reimbursement for the prepayment for the non-working leased system and loss in saving and increase in cost because of Sunrun's inability to fix their PV System in a timely manner. This haggling has been going on for another 3 months and the Escalations Expert is very slow to respond. (Note: Escalations Expert even had the gall to go lower on their previous offer to settle.)

I regret getting nvolved wit this company. I told salesman I would write a positive comment if I was satisfied. I am NOT SATISFIED. The system does not meet my needs and I am told it cannot be made to meet my need. That and failed to send promotion award as promised. Customer care says they can’t do anything about a salesman lying to me. Run from Sunrun.

Solar panels energy

If you are looking at these review be careful what you sign!!! After sunrun will not care for you. Of course when they sell you the panels everything is beautiful but it’s not now a year later I regret signing anything with sunrun!!! First of all they said if we needed more panels we can always add panels which is a lie. The two options they gave me to fix the problem is basically I have to pay their technician $95 an hour minimum 2 hours for them to come out and make sure the system is working properly. Second option is for me to get an approved electrician and pay them to run a report in which of the system is fine they will not pay anything or do anything basically I’m stuck paying pgne and sunrun both over $200 total more than $400 bill a month for 1000sq home. I asked to escalate my call since they aren’t being helpful and customer service said that it no one else can help and that there is no district manager or anyone with more power. They just referred me back to my contract. Not helpful they don’t find solutions not customer friendly and they do not help you. Might as well just stay with pgne they tend to help more when needed.

Horrific Customer Service

Since the middle of summer I have been trying to get four panels reinstalled. They were removed by a team that was installing a Second set of panels. Four panels were removed so that chimney work could be done .Once the chimney work was completed I started calling and emailing to have those panels reinstalled. I have been writing emails and on the phone and have gotten no help on getting these reinstalled. I did receive a quote for 16 panels and the second one for 14 panels and another one for nine panels to be installed on my roof which is not what I have been asking for. Phone calls to the R&R team has lead to an hour and 15 minutes on hold and then getting disconnected before being able to speak to someone. A second call got an automatic response saying I would be on hold for 16 hours. What kind of customer service is this? All I can say, is BEWARE.

Anyone Except SunRun

SunRun had subcontractors botch every aspect of my solar install. From running the wrong trench across my entire yard, to installing the array in the wrong location, to being utterly absent in terms of customer support, I have never had a more frustrating experience. The sales team knows nothing. The support team is based overseas somewhere. The installers are paid terrible. Believe me, it all shows. Unless you enjoy being roped into a long-term contract with a terrible company, avoid Sunrun like the plague. These guys make solar difficult and expensive.

Total lack of Customer Service

This company is literally the worst company I have ever dealt with. I have been trying to get my garage panels replaced back onto my roof for OVER A YEAR!!! I either get tossed from one case manager to another, no one shows up at the apt., If they do arrive, they have no idea what to do, or you don't even receive a return call from ANYONE. I AM FED UP!!! PLEASE DO NOT EVER USE THIS COMPANY!!!!!!!!!!!!!

Worst company ever!

Please consider this review before making the worst decision in your life- you will thank me later. Around December 2022, I signed documents with a Sunrun representative named Jimmy. During the labor process a pipe was broken and left for months. I called several times informing them about the pipe and that it was beginning to leak into my basement. If that wasn’t enough my daughter fell/ sprained her ankle due to a hole left opened for several months by them. In one of many phone call attempts to fix this situation I was told that Jimmy passed away and that they couldn’t help me with the damage pipe and leak. I told them that Jimmy was their representative/ employee and that they should be hold accountable for his mistake. Fast forward to 2024, they want me to sign documents so I can start making payments but won’t agree to fix pipe/leak. I told them I won’t sign anything unless it’s fix. Then was told that their legal staff would get in contact with me. This company is awful- please save your time, money and stress. This company is robbing people’s money.

The worst company

The people who installed my solar panels broke my skylight and left without even mentioning it. I noticed that night when I happen to look up! Anyway, I called the company and told them about it…. ITS BEEN 5 MONTHS AND THEY STILL HAVENT FIXED IT!! Because rain is leaking through it’s not a priority. I will never recommend this place. We got 3 new neighbors that have asked about our solar panels and I told each one to find someone else. If my skylight isn’t fixed in a month ima report them to the BBB!!!!!!!

Not worth the headach

As I started our solar journey a few months ago I will looked at a few different companies the one I chose was Sunrun because it came recommended through Costco. As the sale Rep came out and met with us my wife and I had reservations but he had some good points made a good pitch and we decided to take this to the next step Fast forward a few months later we received a call saying they were ready to proceed permits in hand but no documentation of what they were going to do which needed to be presented to our HOA for approval after waiting weeks we finally got their diagrams for the age of ways to approve. We had only had the diagrams for about two days before Sunrun reached out again and said hey let's proceed without telling your HOA what could happen. I told him we're gonna hold off until the HOA approval which came two days later. They gave me a date for the install start then called me a day before and had to push it off for a week they came out and installed 90% of the solar panels in one day and that is where we currently stand solar panels are on the roof battery backup and inverter are on my wall but the rest of the electoral has not been completed yet when I called the project coordinator to let them know, he said he was unaware of the progress and would get right on that I also informed him that the contract that they signed with the HOA as well said they had to paint the conduit on the outside of our house as well. Currently they are seeking approval for final inspection and not wanting to paint the conduit or put in the grounding rods or finish up the electrical this process has taken far too long. It seemed like they were really fast and eager to push through a solar sail to get the tax credit but not follow through or follow up with the customer. The fact that they wanted to circumvent our HOA because they didn't have to face any consequences for their actions kind of shows that they're little shady in some of their business dealings. Currently we are two months in to the process I'm still waiting for them to finish up hopefully it'll be done before summer of 2024.

Scam

Of course, when someone comes to your house and try to sell you. Something they sell you dreams and lies of course. I have yet to see my panels Do any of what I was told It was going to do. It doesn't seem to be producing anything. On top of that, I am still paying a full bill to my light company service Which I was told I would only be paying Thirty dollars a month as a contract for using their light service. These are all ,lies. I've already made these complaints before. It doesn't nobody help you. They don't care. I'll need to tell you. That's the contract that you sign this is all a scam please Do not go with this company horrible horrible horrible people. It is a shame with all these things that are going on right now and people are suffering Financially that you have these scamming companies who just wanna take everything from you. You are locked in in a contract that you can never get out of don't do it. I'm telling you it is not worth it. These people will tell you anything don't believe it.

Deceptive Sales Practive and Unhelpful Customer Service

I interacted with Fernando a sales representative for Sunrun, who unfortunately provided misleading information about the products and services I would receive. This has resulted in a significant financial burden for me. When I reached out to customer service seeking assistance and resolution on my issues, I was met with unhelpful responses and a lack of willingness to address the issue. The gap between promises made during the signing of the sale and the actual outcome was not acknowledged or rectified. My overall experience with Sunrun has been disappointing due to the lack of transparency and accountability. I expected better customer service and adherence to the promised information.

Lazy employees

We sold our home with solar panels on it and completed the appropriate transfer documents to Sunrun on October 30th with a closing date of November 17th. We received a bill for the whole month of November because an employee at Sunrun, in the transfer department, didn't bother to sign and acknowledge it until December 14th - almost a whole month after we moved out of our house. When I complained to Sunrun, all they said was that the paperwork had not been completed. I'm shouldn't be responsible for employees too lazy to do their job.

Please don't install this garbage services you call they don't answer and never but never trying to resolve you problem

BEWARE OF SUNRUN

We were told by Sunrun that we would receive credits from Edison with their system which would offset ALL & ALL costs accrued from Edison. THIS IS A LIE as we just received an almost $700 bill from Edison. Sunrun's response was a bunch of techo-gobbledygook, which translated to we have to pay this Edison bill. Buyer beware as their sales reps are ONLY interested in closing the sale, and not what is in your best interests!

Nightmare

I am trapped in a contract. I'm paying $300 for solar panels that don't produce anything, the company will not respond to the issue, awful technicians inexperienced. My light bill still coming over $700 plus the solar panels bill. PLEASE PLEASE PLEASE, DO NOT FALL FOR THIS TRAP. It is an extra bill that and false advertisement, which I'm looking to sue and spend more money to get out their contract.

Mixed

My sales rep is wonderful. He really took the extra time required to explain things to me and get me to understand them. He walked me through the process step by step. I was very frustrated with the lack of communication with anyone other than him in this company. When he was away and I had some issues I was not able to get any help at all despite pleas for someone to call me. Overall, I'm glad that we went and went solar think it was a good long-term decision but I certainly could have done without the frustration and the lack of good customer service when my rep was not available.

Service is CRAP

Have been a customer of sun run for almost 15 years. Avoid this company at all costs! They treat everything like it’s top secret. Like getting a copy of original paperwork. They send you everything via email, BUT, the email had an expiration date and vanished. When asked for a copy, the shitty customer service would not give it to me, I had to request through corporate. Now they have this supposed helpful App, but no one EVER responds. I have sent 5 different emails through this App and NOT ONE RESPONSE! Crickets. Before they went public, their customer service was pretty good. Since then, complete CRAP! Use another company if you value your time and money!

Bad installation

The system was installed and worked for 2 years. After system failed to produce energy for 3 days, Sunrun claimed it was the software update problem. Two technicians later, Sunrun informed that they needed 9 parts which they did not have in stock and had to order from manufacture (they did not tell me what they were!). For 3 months+, they kept saying that the parts did not come in yet. Once the parts came, the schedule was one week after. Another technician came and found that they did not tighten one cable. No new parts needed. While I kept calling them about the ETA for the parts, they told me that they would consider compensate for the lost. Not so. Since I bought the system, they would not compensate even they had the bad installation. They had bad rating for a reason. I regret not to take them in to consideration. Stay away.

Run away

We have been dealing with Sun Run since December 2022. They installed our panels April 2023. After MULTIPLE mistakes in filing with the city of Tustin, we were finally given the green light to operate in October 2023. Despite that, SoCal Edison does not have any NEM paperwork for us and on top of paying for the panel loan over several months, we are still paying our usual energy bill with zero credits. Sun run cannot figure out their issue despite SCE saying the issue is a misfiling on their behalf. So please, save yourself time, money and frustration, AVOID SUNRUN. Their name says it all0- run away. I wish I could just void all this and have them take their panels back.

BAD COMPANY, THEIVES

This company contains a bunch of thieves. They promised my bill would be lower, but the total is actually higher. And their customer service is very bad. They promise things and are liers.

Paying for panels that don’t work

My solar panels needed to be repaired. They were not producing any energy for five months. The company took money out of my checkbook on automatic debit for panels that were not working. I paid a total of $500 and they would not issue a refund. Every voicemail, every email comes with an automatic response if it takes five days to get back to you but weeks go by before you get a return call.

The worst nightmare EVER!

I’ve been dealing with this company since June when we closed on a home in June this year. The contractor for the new construction of the home I built choose Sunrun. We have been stuck with them & honestly it was been a nightmare. It took 2 months to transfer in our name because someone didn’t do their job. Every time you call no one can help you. We couldn’t get our mail for months because it wouldn’t pass inspection. Still waiting & loosing my mind because no one knows any information when you call. If you value your sanity do not go with Sunrun I mean that deep down to my soul it’s been one of the list frustrating things I’ve experienced & your at their mercy. Zero professionalism or customer service.

CONTINUED HARASSMENT BY SALES REPS

Sun is a joke. They continually send sales people to ring my doorbell, despite calling their company several times to be taken off your list, telling their employees to stop directly on previous visits, and posting two large signs on my door that day do not knock or ring doorbell, no excuses no exceptions. Their reps continue to ring my doorbell then argue with me that the signs don't apply to them. I remind them they're unwelcome and are trespassing on marked private property, and they say they'll be back. I've tried following up with theirr customer service via phone and was told they're "not interested in taking my call." They leave a canned response on negative reviews that directs me to email and address, but the address sends an automated reponse that says if I am not a sunrun customer I won't receive a response. Make sense of that... Real scum working there.

Worst company in history

I strongly recommend you not use SunRun unless you like throwing money away, they will tell you that you need tons of panels and you won’t pay anything to your energy company and once you sign that contract it’s over you’ll still receive big energy bills and they won’t help you. They are the absolute WORST company I’ve ever had to deal with. I wish I never signed up with them and it’s my goal to tell everyone how bad they are..