Sunrun Inc.

BEWARE WOMEN

I had a very traumatic experience at Sunrun in the San Luis Obispo office. I experienced discrimination, harassment, isolation, and abusive conditions in a matter of weeks. I was forced to spend time in my manager’s home, and what you’re signing when you join keeps you from being able to ever fully speak up about abuse. I don’t want anyone else to experience what I did behind closed doors with Sunrun as an employee. Please BEWARE. I was paid $35,000 plus less than guaranteed in writing and was never given constructive criticism and was supposed to guess why the environment was hostile.

Stay away

I wish I could give them 0 stars. After waiting for almost a month to get our inverter replaced under the warranty, our technician showed up today at 9:30am while our appointment was between 12-5pm thankfully I was home, he walked around the property like we owe him money, wearing flip flops and gold chain like he is coming out of the club. Didn’t want to change the inverter. He blamed it on the fuse. I tried to explain to him that the technician who came a month ago tried that and didn’t work his response was he didn’t want to wast his time changing the inverter. He left without any update. I reach out to my case manager and she was no help. All what I got was we understand your frustration. Really? Taking a day off from work to wait for you guys? Just got another text to schedule another appointment after 2 and half weeks. Not even a phone call to apologize and try to get me sooner or work around my schedule to make it right. Sunrun wake up. You are not the only solar company we are in 2025 and there are 100 of companies out there what is going to make you different is your customers service and installation. Do better

Buyer Beware

My brother had Sunrun solar installed two years ago; they added on, and a second account was created, but nobody knew. Discovering an overdue balance from three years ago, they claim they tried to reach out, yet they have no communication problems on the first account. Buyer Beware. It also does not save you that much money.. I spoke on behalf of my brother since he and his wife are disabled; they had no reason except to say they tried "reaching out and got no response, yet they have no problem reaching out" and getting a response. This feels more like a scam than a legitimate business. Good luck dealing with them. Never add on, it seems each add on is a different account.

Sunrun is completely Fraudulent and Dishonest

Sunrun misrepresents all products and fraudulently gets people to sign contracts. Sunrun breaches their own contracts with deceptive sales tactics to get products installed so customers can not cancel. Su run does not stand behind their sales reps promises blaming customers for signing. Sunrun hides final contracts from customers so as to keep them from canceling. The company is neglagent with instalation and proper inspections. Would not recommend this company to anyone.

Worst of the worst

Sun run has been a nightmare ever since we got the system. It took more than 6 months from start to finish on the install. It was installed within the first 2 months then took the next 4 months to get it turned on. Every time we have called customer service they seem absolutely clueless as to what you are calling about and it used to take two months to get a service call. Well things have only gone downhill since 2021. We have been dealing with a battery issue since mid August 2025. SunRun scheduled an appointment for the end of October to replace the batteries without telling us. When I discovered the appointment on the app I called to find out what it was for SunRun then informed me it was to replace the batteries without because they had failed. When I asked why it was going to take so long I was told they don’t keep the batteries in stock and had to order them. Mid September I started getting emails and texts about a system failure and I need to schedule an appointment. The first time I called I was told it was for the batteries, I told them I already had an appointment. They said they had no records of an appointment, but told me if I do have one just keep that. Two days later I get an email that they have ordered my batteries and they should be in in 9 days and then they will schedule an install. I call again and this time was told it was just an error on their end and just ignore the email. Three days later I start getting more emails and texts telling me I still need to schedule my appointment, I call again. This time I’m told all the emails and texts I have been getting since mid September are because the inverter has failed and needs replaced, unfortunately they have no service appointments available for the next six months so I just need to keep checking for cancellations so they can slot me in. Then decided to ask if the batteries are on track still for the October appointment. This is when I found out they were waiting for refurbished batteries supposedly because the batteries we got four years ago are no longer made. I told them when we signed our contract we were told anytime anything had to be replaced it would be with the newest equipment available, was told they changed their policy. Was also told we could ask the technicians for the October appointment if they could look at the inverter, but that was up to them if they did or not because that is not what they are going to be there for in October. Run screaming if anyone from this company tries to sale you anything. Have no idea how they are even still in business they are so bad.

Awful Company

We have had nothing but negative experiences with Sunrun. I wish we had never agreed to get their solar package. It's awful. And expensive.

Terrible company

Sunrun is a terrible company. If you can avoid doing business with them, I would highly recommend it. There are many more reputable companies that are far more outstanding in terms of customer service, products, and overall service. Sunrun locks you into a lease and then refuses to honor the lease when things break. This is a below-average company. Avoid it at all costs!

If i could give them negative star for the review, i would do it. I got the system through the builder. It was a brand new system. The system suddenly stopped working. I called them and the person told me i needed to sign the docusign to release the information, so he could go further to do the investigation. I ended up paykng 584$ for the tech to come out and checked the system. I called them back and was transfer to the person name Jennifer. She is the rudest , impolite person i have ever talked to. She is an a*shole. I told them they will be never allowed to step on my property ever again. I will use the third party to fix for any issue. Dont even call me. I wish sunrun will be gone away soon!

My solars aren’t working since November last year

My solar system stopped working last year in November. I’ve been calling every week or two to get it fixed. I’m paying $200-350 for my ComEd bill plus $77 for lease from Sunrun. They promised me on several occasions that they will come and fix it. It’s been over the year and my system isn’t fixed yet and this leaves me with a huge bill from ComEd. The sales rep Ryan Antoniuk promised me a lot of things but he never delivered. Please be aware of this company who feeds the customers with lies.

Garbage Experience

Customer service is abhorrent! They were just giving me the runaround. It took months to fix something covered under warranty.

The installation was fine. Everything was fine with the services up until I tried filing an incident with them and they don’t want to take responsibility nor do they wanna help out whatsoever. I was told that they would email all the information and pictures that they had from prior of installation and I received nothing. I’ve had multiple specialists tell me that the solar panels should’ve never been installed on my roof due to mold that I had no knowledge of being there and it has been well over five years that it’s been happening and the panels have only been on my roof for two years. They take zero responsibility and they are not helping me at all with cost for repairs or anything.

Wow! Do not do business with them

SCAMMERS! Do not buy!!! I bought and regretted it! They claimed that I would get money back from the extra energy made and not used - so It has changed SoCal Edison does not offer this anymore. So I increased my system 5 panels in order to get money back and did not get batteries because i make 20% more than I need- but SoCal Edison charged me when is in the dark even though I Supply my energy for socal Edison for free!!! If your equipment break like inverter every 3 years - you will have to pay the installation $584 - August 2025. So basically no warranty My system was not working for months and I was paying and not get refunded for that time even though they say they have a performance team checking is BS! They just said it is your equipment and you must monitored yourself They broken my roof tile and just not fixed- gave to me $200 to fix it - WHO would fix for $200?! Very unhappy thst Costco support this shitty Co but I guess Costco has a piece of this scam Co

They do not respond to requests

I have been trying to get my solar fixed since May and we don’t get any response. And I come to find out that they did not add our ADU meter to the solar and I’m getting bills for $2000 every month and I have called an email and I have no response now I’m going to cancel my service and stop paying.

Very bad installation, ruined my roof

Very poor installation workmanship. Cracked several tiles, did not replace them, some of them glued together and fell apart after several years of sun exposure, some not even glued together. Also made unnecessarily big openings on the edge of the tiles that have the panel support legs. They also left various installation debris such as rails and caulk tubes on the roof. All these factors caused the leak under the panels. Yet with the clear evidence photos taken by the independent licensed roofers, they insisted that their installation quality was good and that the leak was not caused by their installation. They refused to take any responsibility for the damage.

Scam

Won't set up and inspection and want to charge $500 for a while system review even though the monitoring system tells us exactly what needs to be repaired. Customer service is useless.

Unhappy customers

This has been the third time in a year, totaling over 4 months without solar. Once I get an extremely high electricity bill that's when I realize that the system is not producing. I've been told the last time that there will be some kind of compensation, but that a lie. Before Sunrun bought out my contract from Vivent I received better customer service. And it they were on top of it. Unfortunately another example of American greed. Someone please help. I've paid almost 30K to help the planet and no one is helping me.

Do NOT trust Sunrun

I should go back and redo the ratings on all the Sunrun Customer Engagement representatives and give them all one star only- why: my issue is NOT getting resolved. I spoke to reps on 8/22, on 9/3, on 9/10, and on 9/12. All four very polite and seemed to want to be helpful but not able to explain WHAT HAPPENED and WHY I am not getting my refund and if the issue has occurred before or can occur again. My charge for July 1 through July 31, 2025, was $858.44!!! The statement claims there was 5,777 kWh which is ridiculous- May was 775, June was 785. I want to know HOW this happened- I now question the integrity of the system and am distrustful of the readings and the billings. I have asked all four times with the service reps I WANT AN IMMEDIANT REFUND! WHY IS THIS NOT HAPPENING! I do NOT, do NOT want a “CREDIT” to my account- but that is what they did. I wanted that money back into my bank account where it was taken from- or a check expedited and sent FedEx to my home immediately. I have requested this FOUR TIMES! I also requested auto withdraw immediately cease. I am forced to be distrustful of the billing, have to scrutinize first and then will pay online or mail a check. Why am I being treated so poorly!

System not communicating with app

My system that was purchased 1n 2023 will not communicate with the app so I have no idea how much I am producing this is the 2nd time this has happened and now you want $600 to look at it Totally unacceptable

System doesn't work

I've been trying to get you guys defix my system for well over a year, and you refuse to do anything about it.

This company is a fraud

I installed the solar panels in 2021 they did the calculations based in $160 that I used to pay over the summer, in the beginning of the summer the Bill was 0 dollar them when the winter arrives, the bill when up from 40 or 50 dollar to $400 to $500 and so far they have done anything to solve the problem. And I can cancell this service because of the contract.

Do not Purchase from Sun Run

They promised a lot of coverage that is not happening. I’m getting a regular SCE bill plus theirs. The salesman disappeared and the staff installing the equipment never showed you how to use it. So due to the settings I was getting charged for the same amount, not saving anything. They didn’t pay the commission promised.

They started and left the job half done No supervisor to speak to and the person Erick who does the schedule is extremely rude and unprofessional

Worst Company Ever

This company is a total scam. Had solar for years and it has not reduced my electric bill by that much. Told them the electric company and an independent consultant both said my system was not correctly communicating with the electric company because compared to previous years the excess shown by the electric company went way down (180 down to 15 on average) Nothing has changed in our house. They wanted $565 to come out for a check up visit. No one charges that much for a check up visit. Total scammers. Never go with SunRun.

Poor customer service

I have been a customer since 2016. I need a new roof and have a contractor ready to go. Sunrun contracts with a roofing company (not the case in 2016) to remove and reinstall the solar panels. I was told the cost for this service would be $499 2 months ago, on a recorded line. I spoke with someone last Friday and was told that wasn’t in my contract so she find the recording and ask leadership. She also said I would get a call back later that day on Monday. I called back because I hadn’t heard from anyone. I left a message for this person to call me back today is Thursday no response so I called again and asked to speak with a supervisor or manager. No one would get on the phone with me that I was told a manager would return my call in an hour three hours later I called back and again requested to speak with a manager after 30 minutes I was told I was being transferred to one of the top managers, and I waited and waited and waited until my call was Dropped. This is infuriating.

Absolute Disaster

It's been 3 months, still not generating; they use the cheapest and slowest equipment to maximize their profit, but sacrifice customer. Customer care take 15 minutes to be connected, and every time, they put you on hold, and then the call gets disconnected while on hold after1-2 minutes. And they don't call back; so you have to call, wait another 15 minutes to be connected, and then the same thing happens. What a disaster of business they are running. AVOID!!