Sunrun Inc.

VIVINT SOLAR

I've waited for almost two years to turn on my solar panels after the Vivint staff had introduced and convinced me to get them solar panels on. And till this day January, 2016 mind you since April, 2014. They are still not turned on. I've contacted the first representative that had personally came over to my house the number he had provided me no longer belongs to him its a wrong number. So I reached out to the number online to another representative and ever since then its like phone tag back and forth after a period of three months the representative decides to send me an email telling me that they had installed my solar panels in error and that they will remove them by this Thursday 01/21/2016. Reason for removal is because there can't have more than one house on the lot that I reside in with solar panels on. If that was the case why did the representative even bothered wasting my time talking and trying to convince me to install them solar panels in the first place? Not only that but my main concern is are they going to patch up them holes that they had done to my roof to install them and the whole side of the siding of my house. Should I be concerned about water getting into my attick and having future mold. I am very disappointed in Vivint. I do not Recommend, I repeat don't even bother wasting your time with them.

Poor Execution and Operations

I want to start off by stating the only reason that they get 2 stars is because the sales process was smooth. The installation process has not been. The day of our scheduled installation I received a call stating they were put on a call to fix something and would be there shortly (this was mid morning). Of course, we had taken off the day to ensure someone was here so they could do the electrical. No-one showed up until after 3pm and they proceeded to tell me that after drilling one hole, they couldn't do anymore because it was "too late." The operations manager actually told me his guys were walking off the job even though he was telling them to stay. We arranged for them to come put the panels on the following day and electric Saturday. The following day arrived and no-one ever came. Rather then the operations manager calling me back, he had the lead technician do it. Thus to say, we still do not have solar.

kaye

It took Vivent over a year to complete the installation and for our system to function. I was promised that it would only take 3 months! There was excuse after excuse, delays were always blamed on someone else. I took down my Vivent solar sign outside my house because I don't want to support the company anymore or have someone experience what I went through. It remains to be seen whether or not we will save any money on our electricity and now I am concerned that this was not the best plan/service to use.

Same bad experiences as other reviews.

We have had the same bad experiences as everyone else. It's not all been bad but a lot of it has. We signed the contract in July & had panels installed in beginning of Sept. We were told they should be operating by the end of October. Never heard a word from anyone. In the middle of Nov I started calling & was told there was a financing/investor issue on their end. I said what issue? The panels have already been installed, if there was an issue with financing then why were the panels installed? Our originally sales rep & account manager had left the company so we had no one to speak to directly. Called a couple more times in Nov & then just gave up in December. Finally in the beginning of January we were told they were coming to do the final work & we would have solar. Panels were activated middle of January. Two weeks later we received a call that one of them wasn't working & they needed to come out & fix it. Set up the appointment & then 30 min before the 4 hour service window was going to expire the tech called and said he couldn't make it so we had to reschedule. We did & finally have solar panels working now. It's been about a month. There just seems to be very poor communication. We were told a lot of wrong info & get told different things by different people. We are saving a lot on our electric bill now though, so like I said, it's not all bad but there is a lot of things you have to go through to get to the good

Poor management - no followm through

Good sales - poor follow through. Drawings incomplete - documents not ready for inspectors Installation errors - I had to chase them down before inspectors showed up After being notified, and turning on the system, I found that there was no solar production. It took a week for someone to come out and eventually conclude that the inverters were turned off from corporate in Utah. It took another day to get them to turn it on. The web site has very little data and must be checked 2 times a day to get all the available data. The web site is down more than it is up. Down 3 weeks of 4 last month.

Forever.....

We started the process in Oct 2013. They installed the equipment a day or two after we signed the contract. Guess they wanted to get us locked in. Almost August now and no communication or clue when its going to be done. They keep failing the inspections and it just seems to push us to the back of the line Good news is the system is up there generating power (reducing our bill) and Vivent can't bill us until the system is done and new meter put in. They are hosing themselves. Downside is that our bill will not go back up if they ever get it done and start to bill us.