Sunrun Inc.

Misleading

Beware. Sunrun sales representative very misleading. After signing contract, they asked for me to sign a different contract which had less solar panels. In that instance, I only generate 20% of solar energy if that. I did now know or was not informed that by significantly reducing the amount of panels, I would not be generating enough to obtain a savings. So now, I am stuck with no savings and paying a monthly bill to them. I tried discussing the issue with them and all they said was I signed the papers so there is nothing they can do. I am really upset that Costco allows them to partner with them. I will be also reaching out to Costco.

STAY FAR AWAY

Do not do sunrun!! They don’t act on their production garuntee I been paying still almost. Full price for PGE and 250$ a month for sunrun they are out to get your money I swear! U call customer service they have u on hold barely speak English u can’t understand them they for the last three times said they’re gonna issue a credit to my account they never do I’m still stuck paying full price PGE and full price solar it’s a whole scam

Tesla solar and battery backup

I think the local office is ok. They have tried to fix and will try again. The Tesla back up solar with batteries is itself flawed. I cannot access my app anymore. All I get is access denied. When I could access the app I could change the hours of operation for night time back up use.

Experience with Sunrun

I had a negative experience with Sunrun, poor service, product defects, and unexpected charges, unhelpful criticism from their employees instead of trying to assit you when you have a complaint. Overall this was my worst experience of customer service, poor quality of product and unreliable information from their representative. I would never recommend this company to anyone and I would suggest no one gives them a listening ears.

Misinformation

Still receiving Edison Bills due to misleading information from SunRun Representative regarding our Electricity usage would be reduced significantly. However, we’ve paid Edison it seems more than acquiring Solar. We weren’t informed that Batteries were also needed!!

Horrendous customer service

They contract out for service and its next to non existent my system has been down for 8 months and I am the one calling them weekly to fix it. Every "technical rep" is a foreigner with a script.

Tired of all the door to door salesmen

I have a no soliciting sign and I still get salesmen regularly so I figure the only way to get attention to it is with a bad review. If a service is worth buying, it wont need pressured sales tactics to win someone over.

Poor costumer service as well as monitoring capabilities. My solar has not been working for 2 months and nobody notified me . I travelled a lot for work . Shock to find out I was charged by my electric company the whole 300 bill as if I do not have a solar system. Spoke on the phone and nothing from costumer service except that they just find it too that is not working and will fixed it in 3 days . What a great answer .

Lying Intoxicated Salesperson Threatened Me and Refused to Leave

A Tesla drove over my grass instead of on my driveway, when the driver got out he came to my door and I told him if he was selling anything I wasn't interested. He had a Sunrun badge clipped to his belt. His eyes were red and he smelled strongly of marijuana. He first lied and said he wasn't selling anything, then he tried to pretend to be some kind of town official and tried to say he wanted to look around and take photos. When I told him to leave he threatened us saying "someone would be back". He refused to leave when I told him he was trespassing. When I said I was going to call the police he finally left but he again drove over my lawn instead of using the driveway.

Horrible Company

This company is horrible, they don't show up for service calls and cancel them. We got the solar panels to help with our power bill, we are older people and my husband is a disabled Vietnam Veteran, we are on a fixed income. Our solar panels are not producing no one in the company can give us any answers. We'll see if they show up for the next service call which is a month out. We are so disappointed in them. This is affecting us financially and they don't care.

Misleading sales tactics / Ventas engañosas

I’ve had a Sunrun solar lease for 5 years, and the sales rep told me DWP would send me a yearly check for extra electricity. That was completely false — DWP doesn’t pay for excess energy, and Sunrun has no such agreement. I feel deceived, since that was the main reason I signed the lease. Customer service never took responsibility. Verify everything with your utility before signing with Sunrun. Español: Tengo un contrato de arrendamiento (lease) con Sunrun desde hace 5 años, y el representante de ventas me aseguró que DWP me enviaría un cheque anual por el exceso de electricidad generada. Eso fue totalmente falso — DWP no paga por la energía extra y Sunrun no tiene ningún acuerdo con ellos. Me siento engañado, ya que esa fue la razón principal por la que firmé el contrato. Verifiquen todo directamente con su compañía eléctrica antes de firmar con sunrun

Very poor and mis - information is given

Sunrun is the most worst solar panel companies, I have installed the Sunrun panels 2.5 years back, however the Sales Rep that came gave all mis information and just put me in a fix. He just talked sweet but gave all incorrect information, got me sign all the documents and now I am stuck with this hopeless company for 2 decades.

System constantly goes out

I have had my system for over 2 years and it is constantly going out. Sunrun is slow to react to the problem. This year it went out in June, August and October and is presently inop. In August, I was told that they could not repair it until October. I complained and they came out about 10 days later. In June my service call was almost $600 and operated until August and went out again in October. Sunrun said I would have to pay for another service call. I think whatever the problem is will continue to reoccur and until it is repaired properly. In June the technician said that the optimizer was bad and replaced it. He also commented that the system was installed wrong. I contacted solar edge ,the company that makes and monitors the inverter and I was told that it was locked out due to an optimizer error. The optimizer was replaced in June. I am reluctant to continue with $600 service calls every few months .

Horrific service and company

We have been dealing with sunrun for 5 years. Their installation caused a leak in our roof. They refused to repair it. They then left their panels on our property for 5 years!! Still fighting with them for removal. They don’t return calls except to ask for money!! They are clueless and horrible!! Do Not use!!

Customer beware. Ones you sign the contract with Sunrun your bill will start increasing. I have a 25 year lease and I can't get out of it. You can only cancel within 10 days from the time of installation, otherwise you're stuck with them. Per contract, my bill is increasing every year with about $5 more per month. I started with $172 per month and now is $195 and it will keep increasing until the end of the term. If you don't reside in California - where their main office is - expect local tax increases. They charge me a $12.69 tax every month because I live in Illinois. They don't give you any tax incentives for your panels. Just shop local and read your contract BEFORE installation!

We were lied to. These panels don't produce on cloudy or partly cloudy days. We were told we could be free from Comed. Not even close. The powewall goes dead before morning. My wife and I talked it over, want these solar panels taken off our roof and for you to repair our roof.

Garbage company

Half my panels we're off for over 7 months and they couldn't figure it out. I noticed the drop in production and over that span they did remote monitoring and sent a team but could not see half the panels were off. A contractor found the issue in 5 min. Truly a trash company

A disappointing and shady venture

We originally loved our solar experience with Sunrun, the technology worked well, and we felt good about supporting renewable energy. Unfortunately, ever since the company changed ownership, everything has gone downhill. There is now a complete lack of trust and transparency in how they operate. Their contracts are shady and apparently meaningless, as they fail to honor what’s outlined in writing. Customer service is disconnected, dismissive, and at times downright rude -- and despite contacting them more than 10 times, we’ve received no resolution to ongoing issues. We were even held financially responsible for bills while their system was down for over THREE months, with zero accountability on their end. It’s shocking how little regard this company now shows for its customers. This isn’t just one bad experience - it seems to be part of a widespread pattern. Frankly, this company needs to be investigated by state representatives and attorney generals for its predatory and unethical practices. If you’re considering solar, look elsewhere. Sunrun is no longer the company it once was.

Installation

Electrician left a mess and didn’t clean up. Workers on roof broke approx. 30+ tiles and replaced them with a different color. Said they would locate replacement tiles under solar panels but did not. It has been six days and they have still not replaced still broken tiles and no communication when. I’ve complained to 2-3 Sunrun people but perhaps the last one I spoke to which was Friday will get something going.

Stay Away From SunRun

I had a good experience with the Sales rep and signed up for a system and service. The installation was August 7th. It is now October 24th and my system has not been approved by my city because of the incompetence of the people at SunRun. At this point I would cancel if I could. This has been the worst customer experience I have ever had. Getting the system installed involves some inconvenience, I get that. I had to arrange my schedule to be home for the install and it was noisy. I knew that. I had to arrange my schedule for the city inspection, I knew that. Okay. We failed the first city inspection in September, okay. Not great but it could happen. So I altered my schedule to be home for the corrections and reinspection. Except the morning of the reinspection, I got a text from SunRun saying the inspector won’t be out that day because they (SunRun) didn’t pay the reinspection fee. So that was a day I had moved my work and personal schedule around unnecessarily. This same day, my neighbor who had his SunRun system installed just the week before failed his inspection for a different reason than mine. I realized my system had the same issue his did and I would fail my next inspection so I contacted SunRun and had them make the same corrections my neighbor needed. Of course that meant I had to alter my schedule and be home but it was done. 3 days later the city inspector came out and the system failed inspection. For the same reason as the first visit, the corrections weren’t properly done. So I needed another crew to come out and make the corrections which I scheduled for a week later, when I could be home. Only they didn’t show up that day. No call or anything. Someone forgot to confirm with the scheduler. So there was a wasted day for me. A different crew came out the next day and the second reinspection was scheduled for a week later. So I arranged my schedule to be home and reminded my customer service contact to have the reinspection fees paid. Should I have to remind them to do their job? No, but I was seeing a trend. The night before the 2nd reinspection I got a text that the inspector cancelled because SunRun didn’t pay the reinspection fees! After I specifically reminded them to pay it! So here I sit almost 12 weeks after install with a system that has not been approved, delaying when I get off of PG&E and I don’t know when the city will schedule the next inspection or if I will pass or fail. For those keeping count, that’s 8 days I changed my schedule to be home for SunRun, after the first inspection. I think 2 times could be reasonable, if corrections are needed and one reinspection. But 8 is totally ridiculous. The communication from and within SunRun has been pathetic. I am anxious to get solar and off PG&E and I’m held hostage by people who don’t know how to do their job. I’ve expressed my experience and my frustration to SunRun with little response besides “sorry for the inconvenience”. We’re wayyy past inconvenience. By the way, my next door neighbor, who had his system installed at the end of September and failed the first inspection, passed his when I failed my second inspection, less than 3 weeks from install to approved by the city. So it is possible to have a good experience and I’m happy for him but it’s so crazy how different our experiences were with the same company. With what I know now I wish I went with one of their competitors.

Sunrun is an absolute nightmare

Dealing with Sunrun has been nothing short of an absolute nightmare and scam. It started back in 2023 when their sales people that were going door to door, entered our yard, disregarding the no trespassing signs, let themselves in our gate. They then had my elderly uncle who was in his 80's, ill, and not in the right state of mind sign a contract committing to 20 years of leasing their panels. I was the POA at the time, and had no knowledge that any of this took place until the panels were already on the roof when I pulled up one day. There were caregivers in and out at the time, and had one of them witnessed Sunrun trespassing, or had I, we would never be locked into this absolute mess. Since that time, the panels have caused multiple issues, even causing water to pour into the house through the bedroom ceiling in two different places. I have been calling and battling with them to get some sort of a response or resolution, but after endless calls and "help escalation ticket" with promises of a manager calling me, I've gotten nowhere. They did however send "their roofer" out last year and he determined that the leak was not from the panels, but from an attic fan. However, I have had more than one licensed public adjuster, as well as my insurance adjuster, tell me that the panels caused the leaking. Unfortunately, since this whole nightmare began, my uncle has since passed away. Sunrun informed me that if I do not take over and sign the contract as the new homeowner, they would not take the panels off so that I could replace my roof until I did sign. So, today I called to let them know that I had my licensed roofers remove the panels and set them aside for them to pick up so that we could move forward with replacing the roof after having had a whole section of the house roof tarped off for over a year now to avoid the panels causing even more damage. I asked that they come get the panels, as there is no way that they are going back on the new roof. Although the contract should have never been in place to begin with, they told me that the contract is tied to the home anyways now and I should go ahead and call my Lawyer. I would not recommend this company to my worst enemy. Do yourself a favor and sear clear!

Inconceivable

My experience has been one out of nightmares!!! My solar panels were originally purchased in 2017 from vivant solar who I loved and never had an issue with but unfortunately they sold our loan to sunrun who has been deplorable and nothing short of a fraudulent company. In June and July our electricity bill was higher than it should of been but we didnt think anything of it since it was summer and we thought we needed extra cooling. We even called Sunrun in June to ask if everything was ok because our app was saying no kwh was being recorded. We were told it was our app so we deleted and reinstalled but still nothing and thought it was a glitch. We call back in August and they then tell us that our solar panels haven't been working for 4 months. We were never notified. They told us that they don't monitor the service. I was told the contract was the same as the one I signed with vivant so then referred to the part that says that they monitor the system. They said they meant monitor by like service if we reach out. May I add this is not the definition of monitor in any way shape or form and you cannot bend the words definition to fit your need. We then scheduled a service after having to pay them an astronomical fee to get a technician out. The day of the service comes and no technician ever came out, no call, email or text to update us, just a complete no show. We then had to wait for the next available date for someone to come out. That one finally came out said everything was fixed. We waited 2 days we still weren't getting energy so we call back. They then say we have to wait a month to have the next available appointment for someone to come out. We wait the month, we are told someone has to go to our roof to replace some nodes that have gone bad and should take about 4 hours the technician never went to the roof and was only here for half an hour. We have now paid both our loan to sunrun and our electricity bill for 7 months. Every time we call every representative is either unprofessional, not willing to help and we get transferred 50 million times and then conveniently disconnected. When we ask to speak to supervisors they say they are the supervisor and there is no boss or person above them that can assist. I have never felt so taken advantage of by a company in my entire life and if I could I would have them sell my loan to another company. If anyone is considering sunrun, please do run.

False promises

The sales rep (Kevin) promised a bonus and it’s been almost a year and I have been reaching out to various departments complaining and no one want to take responsibility for there actions . This company is horrible with customer service in returning calls and answering questions. They’re consistent when trying to get your business but after they’ve achieved that , you’re on your own . My utility bill has NOT changed not one bit and no one has gotten back to me to explain. STAY AWAY……

Equipment Malfunction & Contract Violation

On May 2025, part of the outside equipment stopped working. Since the weather was getting hotter, I initially assumed the higher electric bills were normal. However, when the bills continued to increase, I scheduled a service appointment for early September. A technician came on September 8 and replaced a box outside. At no point between May and September did anyone contact me to inform me that the equipment was not working as designed. According to my contract, I am entitled to a 100% refund for any equipment malfunction. I filed a claim, but the company now states that because the equipment is currently working at 100%, I cannot be refunded. It’s unacceptable that no one could notify me when the system malfunctioned, yet now the company can confirm it’s operating correctly. If I had the option to switch companies, I absolutely would — this situation is a clear failure to follow the contract terms and provide proper customer service.

Poor customer service

After only having our system for 2 years (but still several years left on financing it), the app says it’s “not communicating” and we are told it will cost $600 to have someone come out and see what’s wrong!