Sunrun Inc.

I'm a senior citizen who feels duped

I feel like I've been duped by this company. I'm a disabled senior citizen, and at the time they approached me, I was in the early stages of trying to improve my expenses to fit with my new fixed income. The sales person made it all sound like pie in the sky. But, it took me a year of paying their monthly fee to realize I'd been duped. My electric company is a co-op. I'm not able to change electric companies but, in all honesty, I now realize they are the best thing to have. My electric bills are only very high in the heat of the summer. In 20 years, the highest bill I've had was close to $300. I live alone and try to keep my electric cost down. However, I'm now paying minimum $227 each month. Why are they leasing me a solar panel system that is going to increase my monthly cost for electricity? My average monthly electricity was $116.74 per month. Yes, some months were higher than others, but overall where is the benefit of having solar panels? You can't tell me the salesman didn't realize I was being duped in order to make the sale! How do they sleep at night when they are taking advantage of me and people like me? This is so unconscionable it screams of preying on the elderly. Now I'm trying to stop this madness and they are telling me I have to pay over $34,000 to cancel my service. I trusted the salesman who preyed on me and they want me to pay them over $34,000 to remove the solar panels that are only a year old and can be reused. If I can't get a resolution to this situation, I'll be contacting a lawyer about this problem. DO YOUR HOMEWORK! TALK TO YOUR ELECTRIC COMPANY ABOUT WHETHER SOLAR PANELS IS A GOOD INVESTMENT FOR YOU, BECAUSE YOU CAN'T TRUST THE SOLAR COMPANY TO BE HONEST!

Sunrun Solar and Cesarina!

My husband and I were very fortunate to meet Cesarina. From the moment she walked down our driveway I knew I wanted to hear what she had to say. I have been interested in Solar Energy but concerned about the price. Cesarina presented as an honest and caring person, She explained everything thoroughly and made my husband and I even more interested. Cesarina explained the terms, the process and all of our questions. She was in contact with us throughout the process and everything happened as explained. Cesarina is excellent!

This company is a scam

I bought a house and this company took my signature and put me in a 25 years contract without my knowledge. They make me sign a "transfer contract" so that they can provide me with the information of the prior owner. The old house owner didn't know he was in a contract, his realtor didn't know he was in a contract, the tittle company didn't know he was in a contract. I gave them a couple of days to work a deal so that I can keep the solar panels and they keep saying that is only for "new customer", I am a NEW CUSTOMER. They are all rude over the phone keep harassing my wife phone even though I am asking them not to contact us any more. I am looking for a reasonable attorney that would help me handle this case.

Crew was on time, delivered great service, explained the process.

Excellent experience!

We were very skeptical at first, but our rep was very good at explaining everything and being available at all times for questions or concerns. The installation went smoothly and we are seeing amazing results. Last month our electric bill was $11. This month it was 0.00. We do lease, but it’s so much cheaper now.

Worst company ever

Thanks a lot sunrun said no one. For once again giving false promise. If I could give negative stars I would. After 5 years with sunrun and a massive true up bill and having to reset breakers in my house every hour or so in the summer time after the install. I decided to give them a chance to correct there problem before pursuing legal action but to no surprise I was given nothing but empty promises. I wish I could upload pictures to show what has to be done to hopefully keep my breakers from going out. Find it funny when I sign your contract I am give a certain amount of time to cancel but you can just cancel whenever you like. I would expect I will see a response to reach out to customer care and I will but nothing will come of it but false promises again.

Hidden Rates for removal for new roof

Shit service. $5000. To remove and reinstall on a leased system. My boss and buddies from work went with the other big competitors and have a $250-$500 dollar removal and reinstall fee for the purpose of installing a new roof on their home. This really BLOWS! Considering breaking the contract and going with the other guys!

Sunrun “The Dream Team Crew”

Today we got our solar panels installed by the dream team today. It only took a few hours from beginning to end. We are most certainly impressed by the knowledge and professionalism all these guys shown us throughout the installation process. They didn’t mind answering any questions we had at any point during and after installation. They showed us immediately how quickly the system was generating power after completion. We highly recommend this crew.

Good afternoon

Inferior products and poor customer service

So unhappy I went with sonrun. I have a 3 year old system which now requires my 4fh warranty service call. Getting them to respond to my needs is very frustrating and nearly impossible. The micro inverters they used on my system are crummy. Each year at least one stops producing. My system has 25 and I am now in need of another replacement.I hate to think of the expenses I will encounter after my 10 year warranty expires. USE THIS COMPANY AT YOUR OWN RISK!!!

Install

Professional n knowledgeable. Explained every aspect of the installation process. Great customer service!

WORST COMPANY ON EARTH

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers. It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE. There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees. I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.

Terrible- salesman preyed on my 75 year old father

A Sunrun Salesman, Talmage James, went to my dads home and convinced him to LEASE solar panels (all maxed out number of panels - very damaging on roof. Contractors did not even add any support to roof). My 75 year old father was persuaded by the salesman to take out 25 year lease on his 15 RENTAL homes. These are older homes and some roofs needed attention before solar panels could be installed. My dad was NOT in the market to put solar on his rentals at all. My dad is a bit too trusting and niave not realizing the world has changed and a person can no longer put their trust into a business as they could 20 years ago. The salesman had my dad sign all contracts on a tablet. My dad did not speak to any other solar company to get any other quotes- He was never in the market for this. I believe that he was preyed upon. I contacted Sunrun many times to ask them in what are the advantages for my father in entering these contracts? No response. I emailed and made phone calls. Only to be directed to different people that were always "on vacation." I see no advantage whatsoever for my father. I see MANY issues this has caused my father: His property insurance increased a lot. He now is making monthly lease payments to sunrun for the renters electricity. Something that he had not been liable for until the salesmans visit Also, the inspector never actually inspected the work. Yet some how it passed inspection. I know this because the first city inspector left a note requiring access to my roof crawlspace. Never did I see or hear from any inspector after that. Then suddenly a year after Sunrun began the construction work the panels had passed and they finally turned on the solar. During this entire year the solar was not running of course all lease payments still had to be made - this was the same on all of the rentals. It has now been 14 months since signing the contract- and some are still yet to be completed. Salesman also promised my dad he would receive $1000.00 VISA gift card for each rental after the solar had been completely installed. My dad received an email regarding this for only one of the homes. He has made contact with salesman multiple times but still has not received ANY of the promised cards. I estimate that by the end of these disgusting contracts - 25 years - my father or my family rather will have given Sunrun at least 2.5 million dollars. That does not include the 3% yearly increase on the monthly lease price. The roofs on all the homes will need to be replaced about every 10 years thanks to the max panels on the roof. I am severely disgusted with this company and especially with the salesman. No values or ethics at all. As far as tax credits and incentives .... the fine print of these solar panels states that Sunrun is to receive all incentives for each home. Due to these being LEASED panels and not purchased. Why the salesman set it up this way I have no idea other than selfish greed. The cost IS the same if my dad had been at least purchasing the solar instead of just leasing.

Do not do business with Sunrun. The sales representative, Iain, was deceitful in his presentation of the service provided by Sunrun. He also presented false promotional programs which he did not follow through with. In addition, we have been having issues with the battery. In the last 2 weeks I have placed multiple calls to Sunrun and sent an email to the person “handling my case”, and no one has addressed the issue with the battery. Now that I have solar power, I’m actually paying more in energy costs.

Stay away

SunRun is never to be trusted. They tried to push a lease on us. I let them come out and do a site survey and to my amazement they passed my 25yr old roof. All other installers stated we needed a roof, and they also did not push lease/ppa. Then their final design switched the states upon micro inverters for optimizers and a solar edge inverter. This is not what we had talked about wanting for equipment. They also tried to add 11 panels to the front of my house and raised the quoted price to $269…. I wouldn’t recommend SunRun to my worst enemy!

Installation

The 3 braddahs who did our installation, They did a phenomenal Job, quality of layout and how they installed the system speaks for it self. They worked well and in a timely manner. Overall They did a awesome Job in walking me through it in details. Very satisfied ☺️

Poor quality products and horrible service

Bought numerous panels 5 yrs ago. Roof leaked after installation, converters failed so my backup batteries failed. On vacation, returned home and power had gone out as it does with fires, etc. Lost a completely full large freezer full of meat, seafood, etc. Their panels did not produce what they claimed they would and now I have to pay for electric bills that should not exist. They always claim they can't get parts to replace failed components. Then they try and give you pennies on the dollar to settle claims. Typical corporate bs

Solar Installation

Today I had my solar panels installed, and I couldn't be happier with the crew's performance. They were not only highly skilled but also demonstrated an exceptional commitment to safety throughout the entire process. Their professionalism, attention to detail, and respect for our property made the experience smooth and stress-free. I would highly recommend them to anyone considering a solar installation.

Unhinged, confrontational and ignorant.

That's what I just dealt with in terms of the woman who came to my home from Sunrun. Don't even waste your time. And shame on Costco for partnering with such an unprofessional organization. Or at least the people that they hire are completely unprofessional. Giving me an attitude in my home while she was graciously invited in to give her pitch. Stay away. You only get one chance to make a first impression and boy did they blow it.

Amazing Team and Great Experience

The solar panel install was amazing the experience was impeccable. The communication since the beginning with my rep and the install foreman were on point and seamless. The install crew arrived a bit early and went to work without stopping until the job was completed. They worked around my schedule and minor requests and couldn’t be more happier with the quality of the job and quality of the customer service from the install team. Wish i could give a higher rating than 5 stars. I hope the company understands the value of having qualified and professional staff and takes care of this team. I will be recommending everyone to work with them. Thank you!

HORRIBLE SERVICE

Communication is almost nonexistent. Ive had the system installed now for over 4 months and its still not activated. I can not get a hold of anyone in over a month! Last I spoke to anyone the said waiting on permits and when I told them the inspection already happened they stopped answering. Now I get a text 2 months later saying waiting on permission to operate and government approval. Meanwhile my Bill is sitting at $1500.00 for Edison. While I have 25k in solar just sitting on my roof collecting dust. HORRIBLE company

The Solar Maximum crew was polite, respectful and very informative. Very patient in their explanations.

worst solar company

Sunrun is terrible. They installed panels, then I had a leak in my roof that caused a TON of water damage. It took months for them to repair the leak. Once repaired, I got multiple quotes to repair the water damage. Sunrun only reimbursed me 40% of the costs. After that their app was broken for months, leaving me with no way of paying my insanely high monthly solar bill. They promised me to credit my account, they did NOT. After 1.5 years, I'm left with a $350 monthly solar bill, and roughly the same electric bill I had before this nightmare. If you live in the northeast, stay away from solar and if for some reason you want solar, never use sunrun, they're hands down the worst company I've ever dealt with in my 50 years of life.

Beware!

My sales reps were great to get that signature! I specifically asked what happens if I ever sell my house and was told no problem, we come and remove them at no charge to you if the buyer does not want them. Fast forward a few months and they won’t go we this as my house is up for sale. My reps will not return messages and customer care says I have to pay 50k

Great guys

The installers were professional and friendly all while explaining everything to me as they installed.