Sunrun Inc.

Best decision we’ve made as homeowners!

At first glance, we thought this was too good to be true. A solar panel system that would cost nothing out of pocket, would pay for itself, save us thousands of dollars, AND make us money all at the same time? We had our doubts, but our rep, Thiago reassured us (many, many times) that this would be worth it. Whether it was at 8 o’clock at night that I called him or randomly during the day texts that I would send to him, he was always quick to respond and answer all my questions. Although he has many clients, he made it seem like he had all the time in the world for me. I can’t say enough about him, his demeanor and his professionalism and knowledge. Such a pleasure to work with. We’ve had our system on for a better half of the year, and it has been the best decision we’ve made as homeowners. We’ve recommended Thiago and Vivint to our friends and families and will continue to do so!

Great service

Our service rep, Carlos, has been awesome. He always got right back to me when I contacted him, regardless of time of day or day of the week. The day the panels were installed, the guys were on time and very professional. I have been very happy with everyone in the company.

My Solar

Tiago was amazing throughout the whole process! He and his team were professional and explained every strip thoroughly. Whenever I was confused or concerned he eased my anxiety and saw us through it. This was a great investment and contribution to our global environment! Thank you Tiago and Vivint!

solar

we are very please with solar. my electric bill has decreased by 66%. (WOW)

Placentia resident

Installation was done swiftly and professionally. Waiting for inspection from the city took a while for them to come out and to clear, but everything was great once everything was cleared. I have no regrets about signing up. Everything was basically free and still free if anything happens, full lifetime warranty. Hard to believe, but it’s true... I’m happy and I would recommend Vivint Solar if they ever make it to your house.

Great product and service

Had the system approx. 5 years. Everyone has been forthright and honest. System is great with with savings in the hundreds of dollars in heavy usage.? Service team checks often without our contacting them. They want to know the system is working for our best interest and savings. From the initial first contact till now, could not be happier.

Great Company

After moving in to a bigger home recently, I knew that my electrical bill would increase substantially, with summer right around the corner. I was referred to Vivint Solar by a neighbor so I called them to get a quote. The next day, a sales representative, Jeff, came to my home and explained solar systems as well as all of my options for savings. He was friendly and extremely knowledgeable and was able to answer all my questions. I was a little nervous since I didnt know much about solar but Jeff put me completely at ease and was thorough. Seeing the amount of money I would save, it was a common sense decision to move forward with solar. I’m currently in the final process and looking forward to my installation and future savings!

Worry free with Vivint

We got a solar system from Vivint in 2014 at no cost. We purchase clean energy from them instead of the overpriced, polluting electric company. It has worked great for us. We signed up to be “green,” but we have also been saving money every month. The bill is super reliable every month and year. The sales rep was nice. He wasn’t pushy at all. He answered all of our questions and made the whole process quite clear and easy. It was much easier to get the info from him. Looking online took so much more time and didn’t really answer our questions. Vivint took care of everything. They designed the system for us to review, sent an employee out to do a survey of our home, handled the permit with the city, installed the system in a day, and scheduled inspections from the city and electric company all at no cost to us. The installers were done quickly, and we barely noticed they were there. They monitor the system through a digital meter, but other Vivint employees have stopped by a couple of times to check on us and confirm we were happy with the product. I also enjoy the piece of mind I get by not worrying when I leave the a/c on all day/night, or when the kids leave all of the lights on.

Tips for anyone looking into solar you need to consider

I’m in Bakersfield, CA and I’ve been an electrician for over 21 years as well as an energy consultant in the commercial sector. I found it far more appealing to have my solar installed by a company that will be around throughout the warranty term of 20 years and guarantee watertight roof penetration for that term. This is hardly the case for small local business who offer a fraction of the warranty and do not monitor the system production which in my opinion is the main problem for a great number on complaints with regards to peoples true-up bill and system failures. with vivint It can be viewed in real time by an APP through the company and is handy for controlling you usage if you have smart home security through Vivint Or ADT... a reall blessing for those who like to be in control and know where the stand on kWh banked or owed, and if it’s time to wash the panels of dust etc... there are, as with any business model within capitalism, some potential flaws where an individual can take advantage of a consumer, but I assure you it’s not within the company’s intentions and nowhere is it promoted through policy as ethical to deceive a customer. WHAT YOU CAN DO AND NEED TO KNOW: 1)Contact you local branch District Sales Management first because this is typically resolved much faster and directly in the hands of that local office to take immediate disciplinary action. 2)when you write a review make certain that you call out by name the rep who did not explain the details or may have misled you in any fashion especially if they intentionally lied to you. 3)It’s important to note that by no means are all reps the same, and your experience is at the mercy of the rep that creates your account! If you feel that someone is untruthful or simply unsure of the process of solar, or too pushy without being forthcoming with details about your proposed system design, contact the local office and request that a DM Sales representative accompany them to better explain how solar works, your options and system specifics. 4)Solar should easily be explainable to the likes of what you can expect pay, save, as well as what you are currently paying.. especially what the specific kWh used over the past 12 months billing history was. This is the most important part of the entire design process and I can’t emphasize enough the need to ensure that your representative did in fact pull your 12 month history from your utility provider to adequately design the system to cover your needs to avoid a true-up bill. Not every house has adequate sun hours and available roof space to fit an array to offset 100% NET meter cost. In CA we can design to a maximum offset of 110% if you wish to have that cushion, or to simply cover the $10 monthly NET Meter charge from your grid power provider. But that’s entirely your decision to request the offset be above 100%, as it will only be designed with a 2.5% <+-> without being requested by your sales rep & your approval. 5)PPA accounts need to understand this FACT.. Because you may pay more than you paid on a particular month the year prior to solar, it does not mean you won’t be saving money. This is not how a PPA works. For example; you may pay a little more on months that you didn’t typically use a lot of power and that extra power you didn’t use is definitely going to be used by you spread out through the course of 12 months. If you previously hit tiers 3 or 4 with your grid provider then you most likely experience bills during the summer that range anywhere from $700 to $1200 mo in June, July August... and I’ve personally witnessed some as high as $2400 in one month! So to offset the power you need to cover those months your likely to see the low usage monthly bills bit above the grid per total you paid previously, but you’ll never get hit with a $600 or greater bills and you’re not subject to the high tier rates of $0.27-$0.40kWh. You’re simply spreading the power out over a year @ a rate less than you had.. & when said & done, you will in fact save a lot of money. I can assure you this is true & I would urge you to refrain from writing negative reviews prior to your 1year true-up date with regards to bold statements like below. You simply haven’t been through the required time frame to know what you’ve spent or saved and again that was not explained to you by the rep and he or she should be named in your review in order to amend such occurrences.* Your representative is responsible for your wellbeing when designing a system.. they are responsible for gathering the specifics and submitting the accurate data to the engineering division where your overall system will be configured and submitted to permit. It’s not necessarily the corporate office that is to blame for anything up to the installation point of your system and it’s important to be confident with your reps ability to put themselves in your shoes. I hope this helps shed some light.

Best install in my ‘hood

Two neighbors have competitors & when Brian G showed up I was skeptical. But my design is the best looking and clean install of the three😀 He was informative and professional. Can wait to start reaping the rewards and savings of producing my own electricity

We tell all of our friends about Vivint Solar

My wife and I are in our 80’s and we love saving money everywhere we can. My good friend recommended us to this company about three years ago and we still talk about our savings. What was most important to us is that we could do this without costing a penny. Nowadays there is just not many things you can do that save you money and have no upfront cost. We are even looking to add more.

Happy solar customer

We got our solar panels about 6 months ago and we love it we are already seeing savings! We love how in the winter the snow removes itself quicker. We are retired and we were looking for ways to save and this didn’t cost us anything and gives us savings every month. Doesn’t get better than that!

A++

Had system installed in September and was up and running in December due to a bunch of untimely storms. However, so far so good. Being in New England, keep in mind that December thru February are going to be slow producing months due to lack of daylight and storm after storm. However, March came and system produced a ton. April is even better so far with a week to go. Now, for the beginning of the endeavor. Vivint has been great. Our regional manager; Thiago, has been fantastic. All questions answered, all processes explained completely, and even after install some 8 months later, he still keeps in contact to check in on how we like the system and checks out data periodically to ensure system is doing what it is supposed to be doing. One of the better reps we have ever dealt with.

No complaints here!

I looked into getting panels for a while, but it didn't seem to be cost effective to get them if I needed to lease them, so I gave up. I had a Vivint Solar sales guy stop by and go over it with me. He said it would cost me nothing to install the system and if I didn't buy the system they would charge me 19.2 cents a KWH I produce. So that is what I did. The system got turned on in mid-March. So far so good. I haven't paid a cent for the install, my sales guy was honest, and will be able to get a tax credit next year. So unless I'm not seeing something I got exactly what I was told I would get! Thanks Vivint!

Happy customer

I have had my system for 4 years and we love it. We have a pool and it saves us a ton on energy costs with the pool. We haven’t paid national grid since we put them on and pay about half as much as we ever did to the power company. We didn’t pay anything for the panels and it has been a great decision.

Best decision made!

When Thiago Barros came to the house to explain the solar panels, he was very knowledgeable and convinced me to go with Vivint. He is a tremendous asset to this company and I recommend him very highly.

Great Job

Vivint solar has done an awesome job installing solar at my house. The process was extremely complicated because of National grid, but Thiago my sales manager, took care of everything. He even helped me with the applications for my tax credits.

Claudia C

Eddie was excellent at customer service!! :))

Responsive, friendly and knowledgeable professionals

Sean T. was our Vivint Solar representative and took great care of us. He kept in touch through the whole process. He was very patient answering all of our questions and ensuring we were getting the best layout and the best deal for our situation. He pushed through the power company and government red tape and advocated for us at every turn. Thanks, Sean! Our system is running and we’re ready to see the rewards of going solar. We are excited about producing our own clean energy and saving money!

Great Job!

I have been very impressed with Vivint from start to finish. They have had great customer service throughout he process and have kept us updated through the whole process. Install went well and employees were very friendly and easy to deal with

New Solar Installation

So far the process from initial contact with Vivant to the installation of the Solar Panels has been smooth and am looking forward to seeing the benefits in my monthly electrical bill

Extremely happy with Vivint Solar in Albuquerque!

Was referred to Vivint Solar by my father, and am extremely happy to be up and running and producing power! We have 2 refrigerated air units but our bill is still manageable with our savings, which seems to be around 1/3. The process requires a little patience, given the bureaucracy in dealing with the local power company, but our sales manager, Troy McGee, kept us informed every step of the way so there were no surprises. We are really glad we did this, as there was nothing out of pocket and it should increase the value of our home. On our home, you can hardly even see the panels and when you notice them they look pretty cool. Highly recommend!!!

Great experience

Sale representive was amazing, very helpful, always answering our questions. Would keep us updated on the process.

Vivint Solar

Good customer service .

Vivant Solar

Very pleased at the service we received. They were quick through the whole process. Erica and Paul were easy to work with and helped us through the whole process. The panels were installed quickly and look great. Thanks again. We would go through Vivant again if we had to do it again.