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Sunrun Inc.

2.9 3647 reviews Solar installer in San Francisco, CA
  • Installing since 2007
  • 17 areas served
  • Licensed

Overview of Sunrun Inc.

With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

What Sunrun Inc. customers say

2.9

3647 reviews

Garret

Reviewed on Jun 6, 2019

Excellent service

I chose them because they Supply the best panels, installation services, and partner with the best companies. They are by the book and by the policy. I highly recommend this company to family or friends.

Response from Sunrun Inc.

Thank you for sharing this wonderful experience Garret we love to read about our customer's satisfaction! We make sure we take care of our customers in every way possible. Thank you for helping us create a planet run by the sun welcome to the Sunrun family.

Andrew

Reviewed on Jun 4, 2019

Only Company I would Trust!

I had a great experience working with Sunrun and my sales rep. I live in Mission Viejo CA. The entire experience was as good or better than I would have guessed. Now I have over $800 bill credit. No Brainer! Bought my system through Costco which made me feel comfortable and got over $1,000 in perks! The other companies I was considering have already gone under! Sunrun was awesome from top to bottom!

Response from Sunrun Inc.

We're so happy to hear about your experience, Andrew! We strive to have happy satisfied customers. Thank you for helping us create a planet run by the sun.

KPSL2018

Reviewed on May 28, 2019

Great Experience

Other companies told me I need no roof work, but I decided to allow Sunrun to check my roof out. They did and said it needed a few thousand worth of repairs before I could proceed. I appreciated the honesty and my rep even gave me a bonus to put towards my roof work. Awesome rep and company has been amazing.

Response from Sunrun Inc.

Glad to see you had such a great experience! Let's create a planet run by the sun!

Jamie W

Reviewed on Apr 15, 2019

Great Company, Good service and WAY better products

Been with Sunrun over a year now, and everything went smoothly as expected. I was installed in about six weeks after signing up. Went the $0 out of pocket PPA route, and have been shocked at the difference in my utility bills. Excited I didn't have to shell out any capital, they even gave me a $1000 signing bonus through Comcast. Was close to financing through another company and happy I got another opinion. Sales was great, professional, and not high pressure. Installers were excellent and left no mess. Go with these guys, these other reviews must be from competitors.

Response from Sunrun Inc.

Thank you for this wonderful review, Jamie, we are so happy you are satisfied with everything. What a great experience and that bonus is a plus, thanks to our partnership with Comcast. Now you can help us create a planet run by the sun!

Jay

Reviewed on Apr 15, 2019

l love Sunrun

Sunrun has been amazing from start to finish. The sales rep set the right expectations and the installers did an incredible job. I was even able to get a $1000 gift card from Comcast for signing up with Sunrun. These guys rock!

Response from Sunrun Inc.

Thank you for sharing this wonderful review Jay! We love to see that the sales representative set the right expectation and that you were happy with the install. WOW that's a great bonus! Thanks to our partnership with Comcast this was possible. Let's create a planet run by the sun!

Neang

Reviewed on Mar 18, 2019

Satisfied Customer

I love Vivint Solar Panel System, I would refer this system to others.

Jeannot

Reviewed on Feb 7, 2019

Sunrun Solar

I am actually writing about Sunrun in Albuquerque NM. It wasn't on the list. I have to say that I have never dealt with a better group of people. These men went out of their way to do everything they could to help us with the solar panels. They were competent, knowledgeable, and thorough. I can't say enough about how good I thought they were.

Response from Sunrun Inc.

That's what we love to hear! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Response from Sunrun Inc.

That's what we love to hear! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Sdoop27

Reviewed on Jan 17, 2019

Good Decision- go solar

Thiago stopped by my house early 2018 offering solar, the bills were pretty high with Eversource so I decided to move forward. It's been a great experience so far. Thiago took care of everything for me, updating me periodically on the process. I've had my system turned on for almost a year and saving a good amount. Even recommended Thiago to a good friend who now has solar as well.

Dave Lewis

Reviewed on Jan 17, 2019

Overall very satisfied....

This is my second system from Vivint. I haven't had a single issue with the first one that is almost 4 years old and I don't anticipate any problems with this one either. Overall my experience with them, both over the phone and electronically AND in person had been a pleasure. Obviously time will tell if this system causes any grief but from my experience they seem like they would take care of it.

David Foley

Reviewed on Dec 24, 2018

We recommend Enos Henry and Vivint to everyone

We have had vivint solar panels for a few years now. We have had no issues with the company or our rep. Enos Henry is very professional and forth coming with all information in the process. He has followed up with us to make sure we are happy. He helped us when we first went solar as well as when we just added more panels recently. Vivint also checks in to make sure we are satisfied. We recommend Enos and vivint to everyone. We have never had an issue with our roof from the panels.

Dan and Vicki

Reviewed on Dec 20, 2018

Installation Process Was very Professional

Installers Started earlier than planned were Safety Conscious at every step and did it in two separate days. Very Clean and well laid out. Reported when they were finished. Waiting for Inspections at this time.

EdwardMilagre

Reviewed on Nov 30, 2018

Good looking system

I started the process with Vivint over the summer. It took about 3-4 months start to finish. My sales manager Thiago was awesome. He explained how the system worked and stayed in contact throughout the entire process. Vivint even covered tree removal for some trees in my back yard. Highly recommend

Gregorj2

Reviewed on Nov 27, 2018

Great company

Got solar in 2015. I’m saving about $33 a month and have had no issues. System performs, rep was honest, don’t know what these other people are talking about.

Jmooo

Reviewed on Oct 17, 2018

Good experience

It was great working with Thiago and Vivint. The install looks great and the production so far has been good. Total process took around 3-4 months start to finish. I got turned on in July and still had a couple $40-$50 bills from a Eversource. In retrospect I wish I added a couple more panels to completely eliminate the bill might end up adding in the future.

Jonny B....

Reviewed on Oct 13, 2018

The Right Solar Co.

Vivint's team did a great job especially Thiago Barros, he explained the process thoroughly and answered every question I had (call text email) always got back to me in a timely fashion. From signing to turn on took less than 3 months. Professional install crew was polite and clean. Turned on May 26th no bills through October as of this post . Best price I could find.

Masieeg

Reviewed on Oct 12, 2018

Just Turned my system on

Super happy with my system. Signed up through Thiago Barros who has worked with a lot of people in my neighborhood. Sign up to system turn on took 3 Months. Only gripe is that National Grid didn't allow one more panel I wanted to even out the panels over my garage.

Theresa Saltzman

Reviewed on Sep 25, 2018

Quality Installers and Honest Salesmen

They set the proper expectations. Any excess energy beyond what the solar system produces I will purchase from the utility. I think half the bad reviews are based from people who start to use more energy than they did before the solar. My system takes care of a full 100% of my energy bill. They have been very communicative throughout the entire process and the installation was seamless. There is no better solar company to work with.

Jim Richards

Reviewed on Sep 20, 2018

Current Customer since 2014

After a rocky beginning with the installation, things went good and my bill was only $40 a month. Erica Pxxxxx my sales rep was wonderful she even helped me 3 years later when I had an issue. I highly recommend Erica Powell and am grateful for her. I do recommend going solar and am happy I’ve saved thousands over the years.

Create a planet run by the sun!!

Reviewed on Sep 19, 2018

Sunrun

I had Sunrun install a system on my house in 2015 and I absolutely LOVE it. The company is very ethical and everything I was told came true and better. In fact, it was such a great company I decided to work for them. I started with them in 2016. I'm a qualified and a very ethical sales rep for Sunrun. (edited for privacy)

Response from Sunrun Inc.

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

cerasuj

Reviewed on Sep 4, 2018

Installment of panels

The hottest day of the year when the crew rolled in to put the panels on my roof. Due to the working environment I had a concern for how the job would go. I couldn't be any more pleased with the outcome when the crew had finished. I am a retired Facilities Manager so I know what the job entailed. The panel installers did a fantastic job and the electrical portion was top notch. The work area was cleaned up and the finished product certainly pleased the customer. I can't wait to spin the meter backwards. Thank You for a job well done.

Todd Vicente

Reviewed on Sep 2, 2018

These guys are amazing!

I'm shocked by these negative reviews. They couldn't be more different from my experience with Sunrun. I went solar with Jessy in Chicago back in April & she was completely upfront & gave me all of the information I needed to make an informed decision. I was concerned with the guarantee they offered in their lease but since my system installed two months ago, I have seen my electric bills reduced by over 90%! the mysunrun app also tells me how my system is doing at any time, so I can see what my system is producing. I checked mysunrun app two weeks into my install & noticed that a panel went out & called sunrun, who answered their phones immediately. Within a day, a tech was dispatched & replaced the faulty panel & I was back in business! These guys have held my hand every step of the way & I couldn't recommend them enough!

Response from Sunrun Inc.

Todd, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

AMM12

Reviewed on Aug 28, 2018

Very satisfied

My rep was very knowledgeable and patient. He easily answered questions at any time and reached out to make sure I was satisfied. The process was smooth and relatively quick. I would recommend vivint to others

Suzahn

Reviewed on Aug 17, 2018

Suzanne

Vivint solar was punctual. They didn’t waste a minute during the installation. They were polite and respectful of my property. They did a great job. They also cleaned up after themselves. I was very impressed. I will recommend Vivint solar to my family and friends.

Debra s

Reviewed on Aug 10, 2018

Debra

I want to thank McKenzie for going above and beyond her job. She took the time to clear up my misunderstanding of the billing and made me more than satisfied with vibent

About Sunrun Inc.

2007
Installing since
3647
Customer reviews
2.9
Average rating
17
Areas served

What Sunrun Inc. does

Services

  • Installation

Licenses

  • NO LICENSE REQUIRED

Reported by the company. SolarReviews has not independently verified these.

Where Sunrun Inc. works

  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Oregon
  • Texas
  • Vermont
  • Virginia

Where to find Sunrun Inc.

Head office

225 Bush St., #1400, San Francisco CA, 94104

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Sunrun Inc.

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