Sunrun Inc.

Awful Experience with SunRun

Awful experience with Paul Madden at SunRun Denver. Paul didn’t know his products or capabilities for our mountain home in Conifer and stopped communicating with us after he sold the solar system, especially once the project started going south. Paul sold us a roof solar system with a battery, only to find out months later that neither could be safely installed. Evidently the battery is not safe at our altitude (9,000 ft.) and our roof type is not suitable for panels. However, Paul didn’t ask about either of these issues when he sold the system. Neither did the person who conducted the initial site survey. Instead, SunRun proceeded to commit us to a $40k loan and prematurely install unnecessary electrical equipment in our garage that now has to be removed. Of course no one at SunRun got up on our roof during the site survey or asked to see blueprints to determine what type of roof we have. Instead, they scheduled and failed to install the solar panels at our property 4 times and canceled each time for snow , weather or is having other (deck) contractors on site. The installer on the fifth attempt finally asked to see a copy of our roof blueprints and realized he didn’t have proper equipment to install on our roof type. Now the entire project is canceled after 9 months of wasted time and effort, a $40k loan that has to now be canceled, and multiple holes in our garage and exterior from the electrical equipment they prematurely installed No apologies from anyone, no communication from Paul whatsoever on any of these issues despite constant attempts to reach him for an explanation. Rather than apologize, the service rep who called to tell us the project was canceled verbally lamented to me that SunRun took a huge loss on our project, like this was somehow our fault. Oh and by the way, we went with SunRun due to a large referral bonus that was supposed to be paid to my brother who worked with Paul on his home. We found out after the fact that because we went direct to Paul rather than through Costco , that my brother was not elegible for the referral bonus. Again, none of this came up until after we signed up and committed. Awful experience overall with Paul and SunRun and highly recommend avoiding this farce of a company.

Terrible Communication and Follow-through

We bought our house with solar through Sunrun already installed, and it has been nothing but disaster from the beginning. We have had a roof damage claim open since January with no communication. I get nothing but the empty promises and the runaround every time I try to get an update. Our case manager has never answered her phone during the numerous phone call attempts and has never returned a phone message. All emails are responded to in a generic non-helpful way. I can’t wait to sell this house so we don’t ever have to deal with Sunrun ever again. My advice: Do not ever engage in ANY kind of business with SunRUN. Just RUN! (The warning is in the name.)

Sunrun damaged our roof

Sunrun damaged our roof and never came back to fix it, after waiting for more than FIVE weeks. Every time they schedule an appointment to fix the broken tiles and roof, they canceled at the last minute pushing us weeks and weeks far. I requested to talk to a manger but I never heard back from them. My neighbor has a solar system installed by another company after Sunrun installed my system with two weeks and he has the service up and running now while I’m still waitMing for fixing my roof and inspection. Just the worst experience ever!!

Sun run

This is a straight up scam.The last three years I had over 9k in true up bills plus over $250 regular solar bill a month.Where am I saving anything.You try to sell me more stuff like we can afford more bills from you.Its robbery without a mask.I wish you would come take your equipment off my house. I wish I never even got solar. It's been a nightmare and cost me more money and has been nothing but lie. Totally don't like your service at all. I wouldn't recommend you to anybody.

In Puerto Rico Sunrun

In Puerto Rico Sunrun On our island, USA territory, Sunrun installed a system for me through an installation partner Planet Solar, they deceived me about the size of the system, not only that, they installed the system differently from how the engineer designed it and it cost me thousands of dollars damaged equipment. I have had to make contingency plans in my home so that equipment does not continue to be damaged. Another thing is that Sunrun does not have a license to lease in PR and continues to do so since it seems they are well connected to the Government of PR. Damage to the roofs of the residence that have caused leaks and damaged the interior of a residence of more than 1 million dollars of value Just look at the Tesla battery installed in front of a 27 kilo Generac generator, the user manual indicates that the battery cannot be installed near a heat source. The system has been installed for exactly one year and since day 1 I have been complaining and they have not done anything.

I called for help on a roof leak . And no one called me back . I called Several times. I call the original rap. No call back. Believe you me I will never recommend you guys.

Completely Awful!

Honestly the worst company I have ever dealt with. Total scam. Impossible to get ahold of to get anything done. Never gives you a direct answer, gives you a complete run around. We bought a house already under contract with them and our attorney couldn’t even decipher the contract the previous owner signed. STAY CLEAR! Put solar on a 3 layer roof that is at least 25+ years old, knowing the roof would not outlive the solar contract. Then charges about 3k to have the panels removed and reinstalled to have your roof redone. Took us about 2 months of going back and forth with them to get straight answers and solid quotes of the removal cost and finally get it scheduled. Completely dissatisfied with entire company and would not recommend to anyone!

What Nightmare's are made of!

Shady sales techniques, was sold a promise and I ended up paying for it. Was told 1 Tesla Battery would back up my whole house in an outage situation, WRONG!!!! I ended up having to purchase a second battery to power my little 1 story home. It took Sunrun almost a whole year to get my system installed and up and running from date of sales. They have a piss poor design team, where they designed my home with all panels on 1 side of the house, so a little after 12 noon I start losing solar production, I get maybe 3 hours of full solar generation before it falls off. Less than a year of operation I am now having issues of the system is not generating what it should on a bright no cloud day. I am supposed to be generating 8.52kW, the highest I have seen is 5.9kW and presently I can not break 3.0kW of production, but mostly it hangs at 2.9kW. It is as if 1/2 my panels are not working or producing even though all troubleshooting procedures say all my panels are working. If I continued with all the issues I have had with this company it would become a novel. Long story short, I would not recommend this company to my worst enemy!

If I could give a negative star rating I would

Have been fighting with people for the last year about the bill. Part of the estate was to buy the panels and sell the house with them. For a year I was contacted regularly to find out when I would pay - the court limits payments while the estate is in probate. Now I have a canceled check and my account shows 0 balance but they are saying my payment (from the title company) was reversed and they want me to show the title company's bank account. It's absurd. And the customer service is terrible - they just keep repeating themselves over and over.

If a saleman come knocking at your door (RUN)

I sadly went with Sunrun back in 2016 and hated it ever since. The contract say's they monitor it, do it yourself I found out 2 of my panels were out check my system myself. I called and told them, they said they would send someone out. Well, that took 2 months finally after installing them the 1 panel was never fixed. Called again was told that wouldn't matter. My monthly bill doesn't change for the 59 panels I pay for. Then I had a problem with the breaker kicking worrying a about a possible fire on the roof I was told not to worry about it they would send someone out in 2 weeks. Last month I had to get a new roof the removal and install cost me $10,000 for this. The removal that processes after waiting a month holding up my roof job. Finally, it took one day to do and stacking it in front of my garage where it is still sitting over a month later. I can't park my car in there nor get my lawn mower out. Talk to customer service I was told they can't keep employees. If they treat there employees like they treat there customer, I can understand that. Emailed back and forth with Rose Jennifer Vismonte I was told I would get money back for what my contract said I would produce. So much for BGE credit they give you if you over produce. After several emails she tells me my to contract Ambria Zdunich and they would get back to me within 3 days. That still hasn't happened, and I will email him every day until he gets back to me.

If my solar ever gets going, it will be a miracle.

I am not quite sure where to begin. After six months, I am still sitting here with nothing. Panels have been installed and they can’t seem to communicate between my city. 30 minutes on the phone and I had my meter approved myself. My friend is the inspector here. Now, three weeks later, I can’t get a response from anybody as to when I’m going to get the meter installed. Nobody ever knows anything, and the managers don’t even bother to answer calls or texts. I would definitely go back and do it through somebody else if I could, fuck you Vivint .

22 Months and STILL NO OPERATIONAL SYSTEM

I would NEVER RECOMMEND Sunrun. We signed our agreement, July 30th 2021! As of today, May 30th 2023, we still do not have a operational system!!!! 23 months and counting with ZERO communication from them since, March 22, 2023 when I initiated another request for status. All I can say is RUN from SUNRUN!!!

Avoid Sunrun

I selected Sunrun only because of their Costco connection, I trust Costco. My experience with Sunrun has been a nightmare, in my opinion Sunrun is not trustworthy or fair and their customer service is very poor. The contract language is one sided and unfair to consumers and they send it to you electronically so you can not change or alter. They downsized my inverter from 10000 watts to 3800 without my knowledge or approval and installed. I discovered the switch and requested an explanation and partial refund as the inverter they installed was $900 cheaper. They ignored my repeated requests until I wrote a letter to Costco. Costco forced Sunrun to communicate and to refund me $900.00. Without Costco I would have been forced to litigate. Do your own research regarding Sunrun's reputation for customer service. Consumer beware......avoid Sunrun.

RUN from SUNRUN

Only gave one star because there is no "0" star option. Almost 2 years into the installation and I could not be more disappointed. This is the worst company you will ever deal with. I have 50% of the panels installed and a huge trench running across my yard. No one gives a rats a$$ what happens to this project. I hear don't be disappointed now, wait when its installed it will produce disappointing amount of energy savings to really disappoint you! Stay as far away as you can and if you see them, RUN from Sunrun!!!

Dishonest bait and switch

Sunrun uses dishonest and bait and switch tactics. I signed up for Sunrun with intention of proceeding with them. I learned from a friend that she received a lower quoted price and very clearly outlined warranty terms. I asked sunrun to match her offer, which I thought is a very simple and fair request, yet they refused with all kinds of excuses. Also on the phone they had told me verbally 25 years warranty, but when I later checked my agreement it was not clearly written at all. It has been disappointing and frustrating to deal with them. I am not asking for a better deal than anyone else, just the exact same deal and treatment they are giving other customers. I had to put my installation on hold because I felt deceived. I was going to recommend sunrun to my neighbors but now I don’t think so.

Predators

Just look at this predatory text. Disgusting! Hello Dean. My name is Audrey, I'm overseeing energy audits for North Park. I'm contacting you via your housing information as there are currently renters at the assigned property. The structure at xxxxx is under my territory to confirm qualifications. The following information is required: •Confirmation of home ownership •Confirmation of meter number and energy usage This is to see if the structure qualifies to be updated with structural resources and equipment. Updating the structure will allow compliance with federal and state laws: Senate Bill 100 as well as the California Renewable Energy Act. This is a fully funded program. There are no expenses for the home owner. All structural updates will be covered by the program if qualifications meet standards. To send confirmation of energy usage for the structure at xxxxxx. Send current usage (this is found online at sdge.com ) in PDF form to audrey.schuster@sunrun.com If you have other structures in the area, it would save time to send the information for other san diego structures as well. Currently, this program also offers rewards. For every structure that becomes compliant with the energy laws, the referring party will receive a $500 cash bonus. Since you do not live there but own it. I would list you as a referral. As well as any other structures you may have. I hope our work on this project together will be quick and with very little disruption, and we are able to update all structures for compliance. If you would like to meet in person, like more information or have any questions, please contact me at 619.674.3274 Audrey.schuster@sunrun.com Have an enjoyable evening. ~Audrey

Paid too much because of system failure.

I noticed that Nevada Power sent me a bill way too much for what I usually pay for that month. I reached out to Sunrun and informed them that there must be something wrong with the system. It took a while for them to send a tech. The tech showed up after 2 months but he did not diagnose the problem. He just reset it and told me that it will be ok. It is not ok so I called them again after a month. They send a tech who finally told me that there is a broken sensor that is why the system is not working properly. The tech told me that it will take about 2 to 4 weeks before they can replace the bad sensor. I already paid more than 1,100 dollars to Nevada Power before they can fix the problem. The case manager sent me an email that they will credit my account with $525 in 5 to 7 working days but it never happened.

wish it was reliable

Had these solar panels installed at the end of 2017. When they work they are fine. The problem is mine go down at least once a year. This time the inverter has broken again for the second time and they have to order a new one. It has been over a month and I haven't heard anything about when they expect it to arrive. If mine has broken twice, I can't be the only one so it seems they should have plenty of spares on hand or they should have some other configuration so this doesn't keep happening

Worst Company ever

Bought a new house and Solar panels installed by Sunrun last year Nov’2022. But, the panels are not activated yet. Called Sunrun several times and every time they say, application has been submitted to PG&E to get the permit to activate the panels. But, didn’t get the permit as of today. Couple months later I directly called PG&E to enquire the status of my solar application and found that Sunrun has not uploaded the required documents along with the application so, PG&E is keep rejecting the application every time. But, every month I call Sunrun they always say there is nothing pending at their end and blaming PG&E that they are taking longer time to approve the application. I’LL NEVER RECOMMEND THIS COMPANY TO ANYBODY. STAY AWAY!

Poor customer service, poor workmanship

Due to poor installation on a tile roof, several tiles were broken during the installation. These tiles reside underneath the solar panels. Years later these tiles separated and the roof leaked, causing the ceilings to collapse inside the residence. I have been trying to get the roof repaired since January of this year and to date have had no luck with Sunrun. No agent from the company has ever personally contacted me through my many requests. To date the roof has not been repaired and in Arizona in another month we will be in the summer monsoons. I would not recommend this company due to their poor customer service and apparently lack of concern for roof covering integrity during and after installation.

My lightswitch is leaking water!

In January this year, I discovered damage to my roof after my lightswitch plate began gushing water in my second-story hallway. Upon inspection it is clear that the hole repair from a previous installation site were not repaired correctly so now rainwater can drip freely into my home. I have been trying to resolve this with SunRun for months. I've encountered missed appointments, no-shows/no-calls, reschedules, passing the buck ("I'll let someone know") and now complete disregard and no communication.

Vivint solar sucks

I was lied to, from the very beginning both sales people told me my electric bill would be next to nothing. As it turns out that was a complete lie my electric bill combined with the cost of this crap that they put on my roof, nearly doubled what I was paying before this crap was put on my roof, I hear people talking about you’re saving the Earth. I don’t give a duck fart about saving the Earth. I wanted to lower my electric bill which it did not anybody that is considering getting Solar she’ll look away and not do it because they lie.

Whatever they tell you get it in writing

I was promised a 1,000.00 referral compensation if I recommend it someone to their company. I recommended a good friend of mine. My friend was giving a runaround from day one for service no contact, inactivity two three months at a time. He has finally gotten his solar installed after 12 months. In the meantime my $1,000 referral went down to $350. Since the time some run has come to my house and offer to install more panels a 2.0 system to upgrade. I was misled about how much money I would save with the original system. Now they come back and want to install more panels screw you Sunrun you screw me out of my money for referral I will glad to give SDG&e my money. You can go to hell as far as I'm concerned.

Do not use lied about

Was told they would be putting in a system that would cover my electric use and would average out that my electric com bill would be covered and a credit at the end of the year. My sunrun bill was equivalent to my electric bill so figured ok.. at the end of the first year my electric bill payments were still over $1000 PLUS SUNRUN BILL.. THEY LIED ABOUT ALL OF IT.. Have tried to get answers and they just talk in circles and say basically oh well... Was on the phone with customer service and she refused to let me talk to someone who could actually help me and not talk in circles and read the prompts from the computer.. WHY IN THE HELL WOULD ANYONE GET SOLAR TO SPEND MORE MONEY 0VER 50% MORE ON ELECTRIC.. There's so much more they just lit right lied about to get a sale.. DO NOT USE THEY ARE JUST SCAMMERS

NOT BILLING ME ACCORDING TO CONTRACT

YOU ARE OVERCHARGING ME BASED ON MY CONTRACT, AND YOUR CUSTOMER SERVICE IS HORRIBLE. THIS PERSON WAS HORRIBLE, RUDE, AND UNKNOWLEDGEABLE Glenda Basibas Email glenda.basibas@sunrun.com