Sunrun Inc.

DO NOT DO BUSINESS WITH SUNRUN SOLAR

This company was happy to send somebody to my house and run my credit, get me a loan, and completely dropped the ball when I sold the house and moved they told me up one side and down the other how they’re going to take care of me when I move and don’t worry about it it’s all squared away. All you have to do is call us. All lies. Now I have a $2500 bill from Southern California Edison because the two companies won’t talk and they didn’t pay their bill when I moved. Of course, there is no customer service at least anybody in the United States that I could reach. And that guy that came and interviewed me and ran my credit, well, of course he’s nowhere to be found now. Sun run is another giant corporation that doesn’t care about you and wants your money. They outsource their customer service overseas, I’m assuming somewhere in the Philippines, based on the accent of the person that gave me a bunch of canned answers and never actually solved my problem. I am sorry I had the misfortune of doing business with this company. just validate myself I’m an active duty service member who owns his own home and I had to move for orders.

Worst customer service I have ever had to deal with. I have an open permit from 2018 for 21 additional solar panels that were never installed on my roof. I never signed or gave permission to install additional solar panels on my property. I keep getting the run around from the case manager. To this day the permit is still opened & no one can tell me why

We signed contracts with these people months ago. The equipment was installed August 8, as of October second it has not produced a watt. They cancelled again today. They have been totally worthless and I seriously regret ever speaking to them, much less havingntheirnuseless crap installed on my roof. There is approximately no customer service, either AR Sunrun or the installer Titan Solar. I would never do business with them again, and will be warning everyone I know to avoid them.

Leak into house

I noticed a small leak in Aug 2023. By the time t They got someone out here to fix the leak ( one month later), it had developed to 5 times its initial size. The guy fixed the leak and said someone would call him to fix my ceiling. It rained that same night and the stain on my ceiling got huge, rain water started leaking into my house. Now I have a bucket collecting water. I called the very next day and my assigned person Said he would get someone out a s a p.. everyday it has been raining. Everyday i call or e mail. 5 days later i get someone to talk to me and I find out I don't even have a task associated with them Getting someone to come out here and fix my leak. At this point it's been one week in they "fixed" it and now I have mold starting to grow on my ceiling. My ceiling is also a custom design. If they would have gotten to my home in a timely manner, all of this would have been resolved and my ceiling would have needed very little repair. In fact I would have felt very comfortable fixing it myself. Now they are going to need a very good handyman and I guarantee you that's not what they have.

poor communication, lack of customer service

Inadequate Communication. It took 2 months for approving the project. Longer wait time to communicate. Unresponsiveness: Failure to address customer issues promptly or not following up on promised actions can lead to dissatisfaction and erode trust. Failure to Acknowledge Mistakes: When businesses do not take responsibility for their errors and seek to rectify them, it can exacerbate customer frustration. Unresolved Issues: Failing to provide my refund back.

After two years, suddenly and falsy "disqualified" my home

Now that the zero-cost installation program is over SUNRUN has backed out of their agreement to install solar on my home citing fabricated deficiencies and a lack of building permits for my home that are lies. I'm now consulting with an attorney as their delay tactics have caused me to lose out on subsidies that are no longer available.

Getting things taken care of in a timely manner.

I have dealt with this company on two different occasions with deaths in my family. They have put me thru the ringer both times. First when my mother passed away it took over 5 months to get the contract put into my sisters name, and I was executor of my mothers will. and now that my sister has passed I am going thru the same problems, only SunRun would not allow my sister to put a second person on the account. They sent me 2 bills by mail and they were paid, but now they refuse to send them to me. There is no one living in the house and we are trying to keep the bills up to date but Sunrun refuses to send the bill. The house will eventually be put on the market to be sold, but until that happens we need to keep the bills paid. Sunrun refuses to help!!!!! I am not a happy customer to be going thru this again!! Very poor customer service with this company. I wish they would have never bought out Vivint Solar, They had great customer service. I also have solar panels from this company!!!!

Worst company I've ever worked with.

I've had the system on my roof for 4 1/2 years. There's so much I could write here regarding their total disregard for their customers, but suffice it to say once you enter into a contract with them, they will do the bare minimum to help you with any issues that develop. Initially, they damaged a gutter, and roof vents during installation (every one was damaged - all I can figure is the installers literally sat on them), and failed to seal holes they punched through shingles. To their credit, they did take care of everything except the gutter, which they left up to me to find a contractor. That was a nightmare (when's the last time you tried to find a contractor to replace one gutter?). So I pulled them back in and waited for them to deal with it. Guess what - they did nothing - multiple calls, emails - no replies. Finally I got a contactor to give me a quote, which I forwarded to them. Guess what - they didn't pay me. Not until I followed up multiple time did I get someone to take care of it - literally nearly 4 1/2 years after the initial damage!!! Then there were the squirrels. They were building nests under the panels and chewing through the wires. I had the same type of experience getting them out here to take care of it. Multiple calls to schedule a technician with no follow up. Finally they took care of the wires. In the process I inquired about having them install critter guard. I thought it was reasonable for them to at least share in the cost of the install since it was only a matter of time that they would be back out to replace the wires, and maybe a little payback for my less than satisfactory experience thus far. But no, they wouldn’t budge. Then there was about a 7 or 8 month period where I was unable to monitor my production on their website, and the response was there’s nothing we can do. After repeated calls they were able to fix it. And I’m assuming that this could have been done the first time I called when I initially noticed the problem. Why they didn’t, who knows? Now we come to the reason why I am even writing this review at all. Due to a hail storm, I am having my roof replaced. Unfortunately I have to involve Sunrun again to remove and reinstall my panels. After numerous forms I had to complete and sign (one of them twice as they apparently lost it??), I am told to wait for the person assigned to my case to call me. Guess what, never happened. I called them multiple times, each time being assured I would get a call back. Never did. About a month elapsed during this period. Finally the person answering my last call tells me the earliest date they can come out to remove the panels is December 5 (which is a ridiculous 10 weeks from today). Guess what, the roofer can’t do a roof that late into the winter in northern Illinois, as the repair includes stucco replacement. Thanks once again Sunrun. You could have informed me in the middle of the summer when I started this process that this would need to be scheduled 2 ½ MONTHS in advance. WOW!! Now I’m stuck waiting until spring with a damaged roof, hoping I get through winter without major water damage. And oh, I’m supposedly waiting for a supervisor to call me back by the end of the day. Really? Looks like I’ll have to call back tomorrow. Beware of this company! Worst customer service I’ve ever experienced being on this earth 64 years. Once they got you in a contract, forget about them even pretending to take care of you. They know they’ve got you over a barrel.

Panels not Reliable in durability, energy savings for the costs

Sunrun installed panels on my house that have been defective for two years in a row. It took them several months to return to my house to replace them each time. My contract called for me to be monetarily compensated, for the additional monthly costs accumulated on my electricity bill, when the defective panels were not working. But, when it came to refund me the extra money that I paid on SOARING electricity bills, for the months that the panels were defective, Sunrun decided to take a portion of my refund money to go towards a monthly bill and then compensate me with the balance amount of my refund money. Their case managers "are not" reliable. They LIE about customer follow-up calls and e-mails when they "do not" follow-up with phone calls as promised or e-mails. The case manager will put in Sunrun's system that they followed up when in fact they didn't. I've been experiencing not only defective panels but also metering problems. You are unable to speak with management. The only people that you're able to speak with are their phone representative who appear to be people from "other countries" seems. They will attempt to talk over you when you're expressing your concern and can only promise to assign a case number to an agent who "will not" get back with you. There's so much more to be said about Sunrun. But, there's not enough character space to continue. If you decide to invest in solar panels, for your house, please do your homework before settling for Sunrun!!!! The sales guy for Sunrun will sell you a GREAT bill of goods only to get the opposite from the actual product! Dealing with Sunrun has been a TOTAL HEADACHE & NIGHTMARE!!!!

Do not enter into a contract with Sunrun

I have one panel that has shattered, have notified Sunrun, sent pictures and they refuse to replace the panel. entire system went down for 41 days during August and September of 2023 (no solar production) my utility bill plus my Sunrun bill for the two months surrounding the down time cost me $987.00 Sunrun was nice enough to credit me a whooping $15.00 how they can legally bill you for not providing service is insane. Just please go look some ware for solar.

Trespassing on our property multiple times- "Solar Shay"

A person named "Solar Shay" has driven all the way up our driveway unsolicited twice now. It's an invasion of our privacy, because our driveway is in the back of our home, not the front. If she wanted to do business with us, she should have parked on the street in front of the house, and come to the front door. We wouldn't have answered, and she could have gone away. But instead, she alarmed my dog and wife, and then blocked my wife from leaving with her car. My wife had to tell her NO repeatedly, as we already HAVE solar panels. Based on this behavior, I can recommend to never do business with this company. This has happened twice. I will call the police next time for harassment and trespassing if she shows up again.

Very Disappointed

SunRun and Solar Energy World Review Terry Craig, Earleville MD Please read this all the way thru before you decide to go with SunRun / Solar Energy World. I do not recommend them! I am very dissatisfied with the service I received from SunRun and Solar Energy World. My solar panels went down on 7/29/2023 and were down for 43 days before they replaced the bad part and got me back up and operating. Listed below are the chain of events. 7/29/23- system went down 7/31/23- I called SunRun and was told Solar Energy World would get back to me in 7-8 business days 8/9/23- I called Sunrun again due to no call from Solar Energy World and was told 3 business days 8/9/23- called Solar Energy World and had to leave a message. No response back. 8/14/23- called Solar Energy World, left a message because the service person was out with no response back. 8/15/23-finally got thru and they scheduled a service call for 8/18/23 8/18/23-Service tech found the problem and ordered the new part and was told 7-8 business days for the part to come in. 8/22/23-called Solar Energy World for update on part, No response. 8/23/23-called again, will keep me updated 8/28/23-called Sunrun, they will contact Solar Energy World, no response back 8/29/23-called Solar Energy World again for update on part, no response 8/30/23-emailed CEO, I was told they are working on it 9/8/23- I put a bad review on the Sunrun web site! 9/8/23-Got a call from Sunrun, repair scheduled for 9/12/23 9/12/23-System up and running after 43 days 9/14/23-went back and forth with emails to Sunrun CEO till 9/19/23 trying to make me whole for the downtime and lost kwh produced. My contract reads they are not responsible for lost down time. I would agree with that if it only took a few days to get my system back up and running, but 43 days? I was credited two months of my monthly payments but nothing for the kwh that I lost in 43 days which came to $216 when I averaged the prior two years. First page of my agreement with Sunrun reads WE’VE GOT YOU COVERED WITH OUR WORRY-FREE SERVICE I have all the phone records and emails saved to prove my review!

BUYER BEWARE - DO NOT do business with this company

My equipment has not been functioning properly for 5 months. This has cost me many hundreds of dollars in costs via charges from my local electrical provider. My original appointment was scheduled June 2 and was cancelled due to lack of technician staff. A later June appointment was simply never honored. I finally manage to get an appointment scheduled for OCTOBER 13!!! Yesterday I was notified once again that, due to a loss of a technician in my area they would have to reschedule my appointment to a later date. No later date has even been offered. If this company treats it Technicians half as bad as they treat their customers its no wonder they're all quitting. Sunrun has a contractual obligation to service this equipment. They have failed to fulfill that obligation and I am considering taking legal action at this time.

Regret signing with Sunrun

We had signed up with Sunrun about 1 year ago. At the time, no one was living in the home, but we were asked to supply the utility bills of the empty home to determine how many panels would be appropriate. We voiced concern to the salesperson that the bills were an underestimation since no one was living there. The salesperson reassured us that if the electric bills were expensive, we could add on more panels to meet our energy needs. Since then, my family has moved into the home and our utility bill has been upwards of $600. Now, Sunrun is saying that new panels cannot be added on. I was then told that we can do a new contract with Sunrun to meet our energy needs. After being transferred multiple times, I am now being told that a new contract is not possible and there is essentially nothing that can be done to help with our energy needs. It feels like we were told what we wanted to hear initially and once we signed the contract, we were left high and dry. I wish I had never agreed to work with Sunrun.

Run away!

If I could give them a negative star I would. they lied about how the batteries are able to be used. They signed a DocuSign for me about my payments. that I never saw. my payment changed to more then my current electric bill with only 61% added from the panels, no main shut was installed. they didn't not follow the design we talked about and the sales rep lied abut the referrals its been over a week since I asked someone from Sun to contact me, but haven't heard back. it took some digging to find an email. but finally found one to put them under notice to removal there panels and equipment asap from my house.

No problem gets solved

We paid for panels for $26,000 and the company didn't tell us they stopped working months ago. Then we reached out to trouble shoot, and we keep getting the run around. Example: wait 7 days for someone to call you to set up an appointment, with a live agent. They keep pushing and prolonging without ever solving issues passing you from department to department.

Sunrun? Run

This guy's are the biggest impostors. They took adcantage of my mom who is 81 years old. The salesman David, disappeared as soon as the botched installment happened. The installers mushed 2 sides of the roof edge. I called at least 5 times to complaint and beg f9r help, not once David picked up. He sent a message saying he was unable to access my account anymore now that it was installed. His boss, some idiot called John called me and was loud and disrespectful. Throughout the phone call he got louder and louder and hung up the phone. Now they have never called to finish the job or remove the botched job. On the side of the house my mom has all kinds of wires hanging. It's not completed nor corrected and they are MIA. Called the manager Iaconello, left a message, no answer! Stay away from this company as far as you can.

Realized our system stopped working 5/28/23 when June and July true-ups on the utility bill’s exponentially increased. Review of those bills showed no generation. Sunrun was notified 8/1/23. A tech could not be scheduled until 8/15. The system had slowly come back on line 8/12. The tech visit revealed water intrusion and there was nothing he could do since the system was functioning. System declined after that until 8/24 with full failure. Multiple attempts to address this resulted in failed return phone phone calls and failed return e-mails. Currently working with a rep in the office of the CEO to resolve the issue with a new scheduled tech visit for 9/28/23. With that said, I’m still making a monthly payment on the system, paying full utility charges, and have no credited generation for the first month of the new true up year. System was purchased through Costco 9/10/18. Costco offered no support in addressing the issue.

The worst experience

I've had the worst experience of my life with Sunrun through Costco and highly recommend anyone that considers for solar go elsewhere. This post is a result of them changing their quoted price in a change order without any explanation, and the horrible service I received from the rep assigned to support me.

DO NOT DEAL WITH SUNRUN

Took over a lease when I purchased house 2 years ago. I needed to replace roof. In May I finally made arrangements to get the appointment for removal of the panels. The reinstallation was not scheduled until July no matter how much I begged for it to be scheduled at the same time that the removal was scheduled. Here it is mid September and my panel is still showing ALL RED LIGHTS. I have an open case with the "Escalations department", I call, I email, CRICKETS. I will not pay the bill until they come fix this system, they can have their panels!!

I had my solar pannel installed but not activated!

They installed my pannel almost 2 years ago and I am still waiting for them to activate it. They always make excuses and at one point they decided to have it removed but not letting them because they made holes and not painted my walls so I will wait until they make it work.

This system is junk! With solar my bill is 550.00 that’s with a brand new ac over insulated attic. My app shows it not working but when I contact them they say oh it’s running good. BS!

Worst Company DO NOT GO(Not worth for single star also)

DO NOT Go with sunrun. still my project is not getting approved from city. my friends solar project from other providers completed in 2 months. They are very dead slow. After escalation, they contacted me after 4 days. never saw these much lazy peoples.

Most Awful Experience Ever.. BUYER BEWARE

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike Garcia. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

THEY DO NOT COMMUNICATE, REPS DISAPPEAR

I have signed a contract, had an inspection and for nearly 2 months as i write this, I cannot get any information on status. My rep Jerome John Muniken will NOT repsond. I am on hold for over 20 minutes with "customer service," and no one gets on the line. HORRIBLE!!!!