Sunrun Inc.

System Set-up

I thought the set-up was for three locations on my roof? Only two locations have the system.

Fell short of expectations

I chose them because they were rated well on Angie’s list That is usually a good referral source

Mixed feelings about SunRun, good on equipment. Horrible on cus

We installed our system through Sungevity in 2016. SunRun took it over when Sungevity went away. The system does what it is supposed to do. Here in NYC, we have not paid an electric bill for the past three summers and during the winter, the system offsets electric charges. We definitely have saved money. HOWEVER, when the system was installed, the promise we received was, any problems arising from the installation will be addressed. The panels would be installed in the joists, not into the deck. All was well for these first three years. Then we noticed that we were getting continuous leaks. Upon checking the roof, we observed that the pads that were placed over the installation site had raised. That there was only 1in of sealant around the pads, which should have been brought out further. To really see the problem, we took down the ceiling in the room getting the most water and found that all the insulation was soaked and molding and that the panels had been installed in the deck and not fully on the joists. Further, no sealant was installed on the screws holding the panels with the lifting of the pads, water had been steadily entering and being soaked up by the insulation. All wiring was rusted from the constant leaks. We contacted Sun Run, they sent out an inspector. By the way, this started in April of 2019. We have been in constant contact with Sun Run. We sent pictures and video of the water entering the house every time it rained. With the insulation removed there was nothing to catch the water. SunRun assured us that this would be addressed quickly. We are still under warranty for damage. There is no dispute that the panels were not installed properly. The insurance adjuster came out in August, we have patiently waited for the inspection reports to see what the findings are. We have been in constant communication with both SunRun and their insurance partner. Each time being assured that they will be in contact shortly. It is now November in NYC, we have experienced a bomb cyclone and three heavy rain events and the temperature is finally dropping. We reached out to SunRun and the insurance partner on 10/31. To date no response of any kind. At this point we are pursuing whatever action we can to get this resolved. On product, SunRun is great on following up and customer service they Suck. Product is only a small part of a company's overall value. If they cannot respond to their customers or fix what is broken, then everything else is moot.

Great install service, lousy post install service.

The team that installed the system was quick and easy to work with. However, 5 days after the system was installed it quit. I called SunRun support and submitted a trouble ticket. I was told I would be contacted within 3-5 business days. Two weeks later I get a message from them that they have noticed my system required service and that I would be contacted within 3 business days by a tech for service. I never received a call from that tech, but got a text from the company that installed the system asking me to confirm a proposed service date. I confirmed it. Meanwhile I receive a monthly bill from SunRun for a system that was working for 5 of the 30 days the bill covered. I have already convinced 3 friends to do business with someone else and I won't be recommending this company to anyone else.

Installation experience

The sales staff was very attentive, however the scheduling for installation was less than satisfactory. It took three trys to get them here. Bad scheduling coordination. I waited two days and was never called to say that the would not be here. Finally, after much frustration, the scheduler called to make a third appointment. The third appointment as kept. Once here, they did do a good job .

Solar Sucess

the system is very reliable but you must give it time to work because the process moves a little slow but it's worth the wait. my end result PRICELESS

Solar Installation

Work crew was courteous,professional and organized. All questions were answered. Some of work was not explained before hand

vivint solar a 6 month wait

In nj I am now told it will take until dec 8, 2015 to finish hooking up the solar. The panels are already on the roof. this job started in july . even though they are giving me incentive I feel they should of finished my job , instead of going to a new one. Did they receive the sec already ?

I wish i had done more research

Vivint themselves are not bad, the install was fairly fast and pretty well done, one leak in our roof that is supposed to be taken care of, but at this point is still waiting for repair. I wish i had looked into purchase over the PPA to get the tax benefits.

Don't count on schedule

My experience with this company is mostly positive in that the installation and hardware were both first-rate. However, the estimate of time for the ability to actually turn on the power sharing with SCE is overly optimistic. One of the sales points is that the customer will have up to seven months time of free service before any payment is due on the financing. That is dependent on their ability to meet their projected installation schedule. In effect, you will lose a month or two of this premium in waiting for SCE's permission to actually turn on your panel's power.