Sunrun Inc.

Lies!

The sales representatives tell you one thing, then customer service tells you something else. When the sales representative came to my house to go over the paperwork with us, he did not go over much of the contract. One, we were told that the bill was going to be a fixed bill! But we come to find out that it goes up 2.99% yearly! You cannot break the contract, if you want to, you have to purchase the entire system for about 45k! Also, we specifically asked about the panels if they, Sunrun will remove them for FREE when and if we need to have repairs done to our roof. The sales representative said yes, 100% this will be free of charge. But guess what! NO! They will charge you to remove the panels and reinstall them! The deception! Well this is how they get sales! They just lie through their teeth! So if you are thinking of getting solar panels, DO NOT get them through Sunrun! They are full of it!

False Advertising

Entered lease for a 25 panel 10.25kw system. Max output is only 7.6kw because Sunrun undersized the system with a 7.6kw inverter. I get the same output when I cover 6of 25 panels with a drop cloth. This is not an accident. This is so they can stand behind their production output as the panels degrade over time. So I am paying for 6 panels that are useless. When asking for anything, they just throw the “you agreed to the terms” in your face.

Pressured, dishonest sales tactics, including outright lies

Completely pressured sales tactics and outright lies. "We're going to fill out two APPLICATIONS . . . " Turns out the second "application" was a sales and installation contract I had to sign "before anyone steps foot on your property" WITHOUT Sunrun telling me what the purchase price would be. Who signs a contract without knowing the cost? The Sunun representative also outright lied that he "was with the State," and kept saying "the State tells us," to fraudulently induce by stating falsely that he was employed by the State (when his email address is with Sunrun.) To top it off the representative was a young man who demeaned the young woman who had come to my door before him, describing her as "just an intern." He was condescending to a woman (me) much older than him, with more life experience, and advanced degrees over the Cal Poly degree he kept bragging about during his scammy sales pitch. Fortunately, I saw that the second "application" was actually a 25-year sales/installation contract with a 5-day cancellation period and no indication of any cost or purchase price and did not sign. The whole experience was highly unpleasant.

Sunrun is the worst company to work with. If I could give them a negative rating I would. Had panels put up 2 years ago and have continued to pay for electric with very little relief . They told me they were going to put the panels on my garage which would have gotten sun most of the day instead they put the panels on the front of my house behind a large tree. I get little to no sun at all during the day. When I called and asked they come out to evaluate they said they have no one to offer that service and all I could do is cut the tree down or pay out of pocket to have panels moved or removed. DO NOT GoO WITH SUNRUN they suck.

Feedback on my experience with Sunrun

Hello Sunrun Team, I’m writing to share feedback about my experience with Mr. Kambhampati. I found the service to be poor and the interaction unprofessional. Communication was unclear, the process felt disorganized, and I did not feel confident that the work was being handled competently or completed to the expected standard. This created a frustrating experience and left me dissatisfied with the outcome. I wanted to bring this to Sunrun’s attention so the issue can be reviewed and addressed appropriately.

They are using solid wire instead of stranded

Purchased a new home. Sun Run installed my solar and power wall. They used the wrong wiring 10 awg SOLID instead of 8 awg stranded wiring. Caused thermo resistance and melted the shielding and wire on the PV terminal inside PW. Powerwall was falling for months (9) before they fixed it resulting in an 6k PG&E True-up bill. They stated because I purchased the Solar instead of renting it that it was my issue, not theirs, and they won’t cover the true of Bill under their performance guarantee. Even though it was an installer issue. To remedy it, instead of replacing it with the proper standed wiring, stated by Tesla, they just cut the burnt wiring off and jumper stranded wiring to the PV terminals. Cheap hack way of resolving it. I would highly recommend not using Sun Run. So basically they did an improper install, don’t fix it correctly, and didn’t cover me in their performance guarantee and left me stuck with a 6k pge bill. Shame on them.

I finally connected to a customer satisfaction person after 7 months of issues with my solar. I felt I was finally being supported through my issues with Sunrun Solar Powerwall failure and downtimes. Now, I’ve been ignored for a week, asking for answers to questions via email. I’ve left vm and emails with no response. What am I supposed to think? Do I feel supported? Absolutely not!

Stay away from Sunrun

For a half year in 2025 the battery didn't charge...so energy produced was not available in the evening when we needed it. I estimated a cost of about $3000 in kwhrs purchased from SDGE, that if the system had worked, I wouldn't have had that cost. I told them about it, but they completely ignored me...no response from several emails to them...including the president. More recently, the system has produced no energy for at least two months, and they have yet to send out a technician to fix it. They told me that Freedom (their tech support) is in bankruptcy and they don't yet have someone else to do the work. Yet they keep charging me every month for their "service". If this company ever approaches you to sell you a system...RUN!!

Worst customer service,,debris in front and back yards,,in pool and pool deck,, I would not recommend to anyone,,no management or follow up,,no response to complaint

Liars DO NOT DO BUSINESS WITH THIS COMPANY

My deceased husband was the sole lease holder for the solar panels. He passed away in January of 2024. I have been fighting with Sunrun to end the lease and remove their panels from my home. They keep trying to bully me into taking over the lease by stating well they are a part of the house so you have to take over the lease, or just because your husband passed away doesn't mean the lease goes away someone has to pay for it. Their most recent tactic was to try to say they are A UTILITY AND THEREFORE ARE EXEMPT FROM FROM THE ILLINOIS RIGHTS OF MARRIED PERSONS ACT WHICH STATES THAT A SPOUSE DOES NOT ASSUME THEIR PARTNERS DEBT UPON DEATH IF THEY WERE NOT A COSIGNER. The utilities is a way around that. Illinois Comerce Commission has confirmed that Sunrun is in fact NOT A UTILITY. AND NOT GOVERNED BY THE ICC. I have filed a complaint with the ICC for misrepresentation by Sunrun. BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU ARE PREPARED TO SIGN 20 YEARS OF YOUR LIFE AWAY

Running into the sun with our money

This company is the biggest cancer I've ever seen. Company can't get shit right. Avoid like thr plague.

Buyer beware

BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company!

Misleading , cost more , not save anything as their promised

Very bad services , they just want to trap you in contract , end up you paid more , Sun run keep nailing customers with the contract instead to help you to lower the cost , they just try to pushing you to buy another contract , Misleading customers at the beginning , Deceiving customer

Two no show no notice appointments

Twice I was given 5 hour windows to reinspect my solar panels after roofing work and both times I was stood up and only found out after calling in. I’ve lost over $1000 in income waiting for a technician. For my second appointment I called two days prior and she put notes to call me the day before if they couldn’t make my app and to call me an hour in advance, when the window was almost up I called in and found out it was rescheduled for the afternoon. Unbelievable lack of consideration for a customer’s time

Referring

I’ve had Sunrun for 10 years now when I signed up with them they were called sungivity that company went bankrupt n bought by Sunrun who offers a $500-$1000 referral incentive I had my son fill it out him an his wife decided to go with them after already speaking with a different company just for the referral incentive n after a rude sales representative I never received my referral money there excuse was his wife name was not on the referral card

bad service

what ever you do DO NOT sign up with Sunrun terrible service and no guarantees that the equipment will work I had 3 outages and 3 times the battery back up failed and they would not pay for my losses stated that in the contract it says no guarantee for the system to work cant get customer service to help and they make appointments 2 weeks out never same day or next day

They dont pay their referrals

Trying to get your referral reward from SunRun? Dont count on it. After numerios calls and a lot of time on the phone I still haven't got my referral. I should have learned after the 1st time I did a referral and didn't get the $500 I was promised. Now a second time I was promised the $500 referral verified everything again and I get, well open up a ticket to get that to you. 4 months later still noting. Just know if you refer Sunrun dont expect them to follow through with giving you the referral money.

Battery replacement

We’ve bought the solar panels and battery about 8 years ago. Did I tell you we had to replace the battery 4 times and each time was taking almost a year for the replacement? At least for the first 3 times we’ve got some money back to cover part of the loss. Last time when they replaced it.. was taking about 14 months of back and forth emails, and we’ve been told that the loss will be calculated at the end. When we finally got the battery, the Customer service Manager Joe McDaniel, told us very dry ‘the company policy changed and we do not cover the loss anymore’. So everything is on you, as customer even if the battery is still under guarantee. If I would go solar again I would not go with them. Our battery just got out of guarantee and out of 8 years we used it less than 4! And looks like it’s on your expense! Of course they don’t hurry to replace it! Is nothing to loose on their side!

Bad service and broke there end of the contract

They are currently trying to sue us because we haven't had the panels up in a few years before the end of the contract. However when you go to cancel they won't get back to you and won't help you fix your problem. We had to pull an insurance claim out raising the premium on our home all because these idiots don't know how to make a fair contract and now they are trying to take us for everything we're worth. TERRIBLE COMPANY I hope they get more competent people to take over or abolish this shit company immediately.

7 months after full payment and not a kilowatt of solar energy

The process of installing solar with Sunrun began in septemper of 2024, full payment to Sunrun ($46,000) was made in september of 2025 and here we are in April 2026 and not a single kilowatt of solar power. Completely unacceptable business practices, incapable of getting of completing a job in a timely manner. Extemrely frustrating and disappointing. I do not know the system size in kilowatt hours but put in a figure to be able to send this message

When you see this company listen to half of their name and RUN

System fails once again, battery literally melted from the bottom and took months to replace, no show appointments and months to fix, I turned off autopay when I seen their system fail and here we are. After all that time they want me to backpay them 820+ for the 4 months of no batteries and they said my panels worked so I owe them for service, they’ve offered $200/ I rejected and now $400 final good will offer which I’m also rejecting. If you’ve read this far congratulations, now I’ve been through this with them before where my bill racked up to over $1200, yet those case managers credited the account and got me back to fully operational before, I’m not sure what happened in the years following but it seems their customer service is depleted and they just threaten you and bombard you with automated calling systems and now I’m apparently past the point of payment where I’m tinkering on the verge of disconnect which is their next plan of action. They finally replaced the battery which melted with THE SAME BATTERY TYPE but this new battery is just the old model with a metal bottom now so you CANNOT SEE IT MELT this time but its inevitable that it’s going to fail again, but it will take longer to detect as it’s not visible to you anymore. I also am aware now that they employed the salespeople at the time of sales to push these LG BATTERIES even though they knew it was a failed product and I know this because that salesperson quit because he couldn’t do it to us and maintain integrity within our communities and has told me this post employment. Sunrun is such a failure of a company that locked so many people into horrible leases and lacks accountability and integrity, as a business who is monitored by the BETTER BUSINESS BUREAU it amazes me that they still are able to operate in 2026, I’d be ashamed to wear the uniform and noticed they no longer stand in Home Depot and Costco to get people locked into their horrible business and failure of products and equipment.

Horrible Service

If I could get this company, a zero I would! They convinced me too invest in solar panels and that they were the number one company with great support two years later my roof leaks profusely and I have three professional contractors that proved it was because of a faulty installation. It’s been three months and I cannot get anybody to help me. They won’t even remove the panels so that I can get the roof repaired. I am so disappointed that I ever got solar panels. Much less chose Sunrun. The bill did not save me any money at all as they only divided up the average and now it seems to go up every year complete waste of time costing me now over $50,000 and still climbing

Please contact me at 617-837-1099

Very dissatisfied with Sunrun

We had a very disappointing experience with Sunrun and would not recommend them. We were promised a $500 referral credit for referring a family member. I referred my brother, who completed installation, and the referral was later denied with no clear explanation. My mother also referred me and was denied her referral credit as well. This feels very misleading. The installation process was also problematic. Our system failed inspection because required components (including the car charger discussed during setup) were not installed properly. After that, it took months to get the system turned on due to poor coordination between Sunrun and the city inspector. On top of that, we are now paying more than we were before going solar, which is the opposite of what was represented during the sales process. To make matters worse, we recently had another solar company review our system and learned that we were given one of the lowest-tier battery options without this ever being explained to us. Customer service has been dismissive and has not offered any real solutions. We have filed a complaint with the Better Business Bureau and are still hoping for a resolution, but based on our experience, we would strongly advise others to be cautious.

Would not do this again

Sunrun is the worst. First and foremost the friend who referred me has been unable to collect her referral money because they claim I didn’t refer her in time. But I had given her name to our salesman, Chris, when I signed up. Next, there was a delay in permitting, which is their responsibility, not mine, and the system didn’t turn on until September. My winter PG&E bill was about $400 monthly IN ADDITION TO my SunRun payment. Finally, I changed my payment date and was not told that the system would always show a past due balance. Which it now does. Despite my having paid them every single month. I can’t wait to move so I don’t have to deal with this company.