Sunrun Inc.

Total lack of Customer Service

This company is literally the worst company I have ever dealt with. I have been trying to get my garage panels replaced back onto my roof for OVER A YEAR!!! I either get tossed from one case manager to another, no one shows up at the apt., If they do arrive, they have no idea what to do, or you don't even receive a return call from ANYONE. I AM FED UP!!! PLEASE DO NOT EVER USE THIS COMPANY!!!!!!!!!!!!!

Worst company ever!

Please consider this review before making the worst decision in your life- you will thank me later. Around December 2022, I signed documents with a Sunrun representative named Jimmy. During the labor process a pipe was broken and left for months. I called several times informing them about the pipe and that it was beginning to leak into my basement. If that wasn’t enough my daughter fell/ sprained her ankle due to a hole left opened for several months by them. In one of many phone call attempts to fix this situation I was told that Jimmy passed away and that they couldn’t help me with the damage pipe and leak. I told them that Jimmy was their representative/ employee and that they should be hold accountable for his mistake. Fast forward to 2024, they want me to sign documents so I can start making payments but won’t agree to fix pipe/leak. I told them I won’t sign anything unless it’s fix. Then was told that their legal staff would get in contact with me. This company is awful- please save your time, money and stress. This company is robbing people’s money.

The worst company

The people who installed my solar panels broke my skylight and left without even mentioning it. I noticed that night when I happen to look up! Anyway, I called the company and told them about it…. ITS BEEN 5 MONTHS AND THEY STILL HAVENT FIXED IT!! Because rain is leaking through it’s not a priority. I will never recommend this place. We got 3 new neighbors that have asked about our solar panels and I told each one to find someone else. If my skylight isn’t fixed in a month ima report them to the BBB!!!!!!!

Not worth the headach

As I started our solar journey a few months ago I will looked at a few different companies the one I chose was Sunrun because it came recommended through Costco. As the sale Rep came out and met with us my wife and I had reservations but he had some good points made a good pitch and we decided to take this to the next step Fast forward a few months later we received a call saying they were ready to proceed permits in hand but no documentation of what they were going to do which needed to be presented to our HOA for approval after waiting weeks we finally got their diagrams for the age of ways to approve. We had only had the diagrams for about two days before Sunrun reached out again and said hey let's proceed without telling your HOA what could happen. I told him we're gonna hold off until the HOA approval which came two days later. They gave me a date for the install start then called me a day before and had to push it off for a week they came out and installed 90% of the solar panels in one day and that is where we currently stand solar panels are on the roof battery backup and inverter are on my wall but the rest of the electoral has not been completed yet when I called the project coordinator to let them know, he said he was unaware of the progress and would get right on that I also informed him that the contract that they signed with the HOA as well said they had to paint the conduit on the outside of our house as well. Currently they are seeking approval for final inspection and not wanting to paint the conduit or put in the grounding rods or finish up the electrical this process has taken far too long. It seemed like they were really fast and eager to push through a solar sail to get the tax credit but not follow through or follow up with the customer. The fact that they wanted to circumvent our HOA because they didn't have to face any consequences for their actions kind of shows that they're little shady in some of their business dealings. Currently we are two months in to the process I'm still waiting for them to finish up hopefully it'll be done before summer of 2024.

Scam

Of course, when someone comes to your house and try to sell you. Something they sell you dreams and lies of course. I have yet to see my panels Do any of what I was told It was going to do. It doesn't seem to be producing anything. On top of that, I am still paying a full bill to my light company service Which I was told I would only be paying Thirty dollars a month as a contract for using their light service. These are all ,lies. I've already made these complaints before. It doesn't nobody help you. They don't care. I'll need to tell you. That's the contract that you sign this is all a scam please Do not go with this company horrible horrible horrible people. It is a shame with all these things that are going on right now and people are suffering Financially that you have these scamming companies who just wanna take everything from you. You are locked in in a contract that you can never get out of don't do it. I'm telling you it is not worth it. These people will tell you anything don't believe it.

Deceptive Sales Practive and Unhelpful Customer Service

I interacted with Fernando a sales representative for Sunrun, who unfortunately provided misleading information about the products and services I would receive. This has resulted in a significant financial burden for me. When I reached out to customer service seeking assistance and resolution on my issues, I was met with unhelpful responses and a lack of willingness to address the issue. The gap between promises made during the signing of the sale and the actual outcome was not acknowledged or rectified. My overall experience with Sunrun has been disappointing due to the lack of transparency and accountability. I expected better customer service and adherence to the promised information.

Lazy employees

We sold our home with solar panels on it and completed the appropriate transfer documents to Sunrun on October 30th with a closing date of November 17th. We received a bill for the whole month of November because an employee at Sunrun, in the transfer department, didn't bother to sign and acknowledge it until December 14th - almost a whole month after we moved out of our house. When I complained to Sunrun, all they said was that the paperwork had not been completed. I'm shouldn't be responsible for employees too lazy to do their job.

Please don't install this garbage services you call they don't answer and never but never trying to resolve you problem

BEWARE OF SUNRUN

We were told by Sunrun that we would receive credits from Edison with their system which would offset ALL & ALL costs accrued from Edison. THIS IS A LIE as we just received an almost $700 bill from Edison. Sunrun's response was a bunch of techo-gobbledygook, which translated to we have to pay this Edison bill. Buyer beware as their sales reps are ONLY interested in closing the sale, and not what is in your best interests!

Nightmare

I am trapped in a contract. I'm paying $300 for solar panels that don't produce anything, the company will not respond to the issue, awful technicians inexperienced. My light bill still coming over $700 plus the solar panels bill. PLEASE PLEASE PLEASE, DO NOT FALL FOR THIS TRAP. It is an extra bill that and false advertisement, which I'm looking to sue and spend more money to get out their contract.

Service is CRAP

Have been a customer of sun run for almost 15 years. Avoid this company at all costs! They treat everything like it’s top secret. Like getting a copy of original paperwork. They send you everything via email, BUT, the email had an expiration date and vanished. When asked for a copy, the shitty customer service would not give it to me, I had to request through corporate. Now they have this supposed helpful App, but no one EVER responds. I have sent 5 different emails through this App and NOT ONE RESPONSE! Crickets. Before they went public, their customer service was pretty good. Since then, complete CRAP! Use another company if you value your time and money!

Bad installation

The system was installed and worked for 2 years. After system failed to produce energy for 3 days, Sunrun claimed it was the software update problem. Two technicians later, Sunrun informed that they needed 9 parts which they did not have in stock and had to order from manufacture (they did not tell me what they were!). For 3 months+, they kept saying that the parts did not come in yet. Once the parts came, the schedule was one week after. Another technician came and found that they did not tighten one cable. No new parts needed. While I kept calling them about the ETA for the parts, they told me that they would consider compensate for the lost. Not so. Since I bought the system, they would not compensate even they had the bad installation. They had bad rating for a reason. I regret not to take them in to consideration. Stay away.

Run away

We have been dealing with Sun Run since December 2022. They installed our panels April 2023. After MULTIPLE mistakes in filing with the city of Tustin, we were finally given the green light to operate in October 2023. Despite that, SoCal Edison does not have any NEM paperwork for us and on top of paying for the panel loan over several months, we are still paying our usual energy bill with zero credits. Sun run cannot figure out their issue despite SCE saying the issue is a misfiling on their behalf. So please, save yourself time, money and frustration, AVOID SUNRUN. Their name says it all0- run away. I wish I could just void all this and have them take their panels back.

BAD COMPANY, THEIVES

This company contains a bunch of thieves. They promised my bill would be lower, but the total is actually higher. And their customer service is very bad. They promise things and are liers.

Paying for panels that don’t work

My solar panels needed to be repaired. They were not producing any energy for five months. The company took money out of my checkbook on automatic debit for panels that were not working. I paid a total of $500 and they would not issue a refund. Every voicemail, every email comes with an automatic response if it takes five days to get back to you but weeks go by before you get a return call.

The worst nightmare EVER!

I’ve been dealing with this company since June when we closed on a home in June this year. The contractor for the new construction of the home I built choose Sunrun. We have been stuck with them & honestly it was been a nightmare. It took 2 months to transfer in our name because someone didn’t do their job. Every time you call no one can help you. We couldn’t get our mail for months because it wouldn’t pass inspection. Still waiting & loosing my mind because no one knows any information when you call. If you value your sanity do not go with Sunrun I mean that deep down to my soul it’s been one of the list frustrating things I’ve experienced & your at their mercy. Zero professionalism or customer service.

CONTINUED HARASSMENT BY SALES REPS

Sun is a joke. They continually send sales people to ring my doorbell, despite calling their company several times to be taken off your list, telling their employees to stop directly on previous visits, and posting two large signs on my door that day do not knock or ring doorbell, no excuses no exceptions. Their reps continue to ring my doorbell then argue with me that the signs don't apply to them. I remind them they're unwelcome and are trespassing on marked private property, and they say they'll be back. I've tried following up with theirr customer service via phone and was told they're "not interested in taking my call." They leave a canned response on negative reviews that directs me to email and address, but the address sends an automated reponse that says if I am not a sunrun customer I won't receive a response. Make sense of that... Real scum working there.

Worst company in history

I strongly recommend you not use SunRun unless you like throwing money away, they will tell you that you need tons of panels and you won’t pay anything to your energy company and once you sign that contract it’s over you’ll still receive big energy bills and they won’t help you. They are the absolute WORST company I’ve ever had to deal with. I wish I never signed up with them and it’s my goal to tell everyone how bad they are..

Frauds

Sunrun Inc took advantage of my mother. She already has solar on her home with Sunrun Inc. The rep Michael Davis at Michaeldavis@solarpros.io said she needed more panels on her home at no extra cost to her. She is on a fixed income and can barely afford her 1st bill from Sunrun. He set up a email account in her name on his tablet, she does not have access to this email, she doesn't own a smart phone or have a way to access the email. The install was 6/2023 she is now getting collection calls and is being told she has a new contract additional to the 1st one. This is not what she understood. The rep told her no extra cost to her. This is stressful for her causing her high blood pressure and other medicsl issues.

Very Disappointed

I was told originally by the person that sold me the system that it would cover my electric bill with meco or what I was paying the electric bill locally of $500 I explained that our needs will be basically at night when the air-conditioning is used. I was told that they would cover that with the solar system and then some. I was lied to Months have followed and we have been paying more these months $280 for solar and $280 local electric company I complained to sunrun and I was told that everything on thier end looks good I requested that a team member would come and check the system with me. Only then did we find out that the majority of the power generated during the day is fed back to the grid because nobody was really using the power during the day. And when we did use the power at night we were draining the battery with in the hour or two then pulling power from the local electric company He was to report this to his company but I have seen nothing to remedy what I have going on. It seems like the seller and controllers for sunrun are of two separate units Nobody wants to help My next thing will be to sue And sue big for damages

Bait and switch tactics

Lots of lies from sales person, promised lots things including no more electric bill, will produce more than enough. Can add 1 or more solar in the future: now Sunrun says that not what offered per the contract Sales person stopped answering calls after install. It’s been a year and I have paying DWP and sunrun every month. Sunrun customer service is terrible at best. Be careful what sign based on lies from a sales person. Terrible business model with a flat rate! I would never recommend anyone to use this company. Terrible terrible company. Stay away.

Canx on me with no reason given.

Will not reply to many emails.

Terrible customer service

The company took 3 months to remove the panels on my roof after a hail storm. My roofing contractor could not get ahold of anyone to schedule the removal. When they finally did schedule the removal, the contractor told them it would only be 1 week max before Sunrun could come back and reinstall the panels. Its is now December 6 and have had no panels on my roof. Hail damage on 3/26/2023 Panels finally removed 6/28/2023 Roof repaired and contractors off site 6/30/2023 53 emails in total back and forth not to mention countless hours on the phone. Last communication from Sunrun was on 11/8/2023 and stated they were still waiting on their "partners" to get them an answer on the parts needed to reinstall the system.

Awful!

Terrible customer service! Terrible business model with a flat rate! I would never recommend anyone to use this company

A real rip off!

SunRun charges in excess of what one would pay the utility company. They apply the more expensive solar credits to your bill. The solar panels will generate way more electricity than you will use. So it is a rip off in two ways: 1. more spent for each kilowatt of electric (generated by the panels) 2. Unused credits for solar (in the event you sell the property) gets pocketed by SunRun. I had hundreds of dollars of solar credits built up. GONE!